Cisco Connect 2018 Vietnam

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Do More Than Keep the Lights On
– Direct OpEx to Innovation
Jinjun Cai
Senior Manager, Services

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CISCO CONNECT 2018 . IT’S ALL YOU
on growing
the business
to transform
the business
of budgets are spent
on running the business
10%20%70%
CIOs turn to IT service providers
74%
54%
“Using IT services is essential
to our business’s success”
“We plan to increase
our use of IT services”

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CISCO CONNECT 2018 . IT’S ALL YOU
Mind the gap
69%
of digital leaders:
lack the right
people,
knowledge
and technology
to transform.
Source: IDC
1.5M
unfilled positions
in global
cybersecurity
workforce by
2020
Source: Frost & Sullivan

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Time to think bigger
Expertise Quality Innovation Flexibility Learning
Only by strategically working with outside providers can you get the skills,
experience and results you need — when you need them.
not just individual not just talent not just creativity not just headcount not outsourcing
Collective
Experience and
process maturity
R&D, data and
outside perspective
Scalable
engagements
Training and
skills transfer

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Unbeatable results
Enabling extraordinary business results for over 30 years
11 JD Power Certification for
excellence in customer service
Engineering
access
worldwide
Professionals
certified
Networking
technologies
Networks
installed
>50M
11Years
25K
Unmatched networking leadershipGlobal experience and scale Technology visionary
#1W/ engineers,
architects,
advisors
12K
Expert
certifications
Fortune 100
companies3/4
3M

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Business
Critical
Services
Business
Critical
Services
High-
Value
Services

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CISCO CONNECT 2018 . IT’S ALL YOU
Get on the right path
Migrate, deploy and integrate
Everyday improvements
Advisory
Implementation
Optimization
Fix problems — or avoid them
Technical
Get new skills
Training
Leave it to us
Managed
Six Services Capabilities to Remember
From start to finish, across all our architectures

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Introducing
Business
Critical Services
The next generation
of optimization services

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Cisco Business Critical Services
Applies actionable analytics, automation, and technology expertise
to help our customers predict opportunities, preempt risks,
and navigate technology transitions.
Foundation Acceleration Transformation
Analytics Automation Compliance Security
Cross Architecture

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Business Critical Services
Expertise combined with Cisco Intellectual Capital and Methodologies
Trending, anomaly detection,
KPI management, and
preemptive and predictive
recommendations
Near real-time reporting
via online portal
Automated fault management:
detection, collection,
reporting, and notification
Solution Validation automation
and network replication
Automated software
upgrades and large scale
configuration changes
PCI, HIPAA, SOX. ISO, and
other compliance audits
Threat Management:
Incident response, threat
hunting, and vulnerability
assessments
Strategy and Planning:
Segmentation design,
program maturity, and
architecture assessments
Informed decisions Lower complexity Reduced risk Threat protection
AutomationAnalytics SecurityCompliance

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56% increased
availability using
Wi-Fi analytics
Saved 30,000
man hours by
automating 99.9%
of software
changes
Pilot customers are seeing extraordinary outcomes
z
Automates
PCI compliance
for zero penalties
Entertainment
Company
Service Provider Service Provider Retailer
25% of cases
automatically
submitted saving
1000s of hours
annually

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Introducing
High-value
Services
Building on our
industry-leading
product support to
unlock more value

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Foundational
services
The right outcomes for every environment
With new high-value services
High-value
services
Network
Solution
Software
TS Advantage, SP Advantage,
Cisco Managed Services
Solution Support
Software Support
Enhanced and Premium
Product Foundation support

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70%
Fewer
outages
• Primary point of contact & solution expertise
• Product support team coordination
• Case management to resolution
• Onboarding for faster ROI
Solution
Support
Technical
Services
Advantage
43%
Faster
resolution
• Personalized support
• Customer benchmarking
• Measurable KPIs
• Actionable analytics
24x7
support
Software
Support
• Prioritized cases
• Direct access to technical experts
• Technical onboarding and adoption
• Designated service management*
• Workflow integration*

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Incident management KPIs
Customer benchmarking
Incident trend analysis
Software consumption
analytics
Onboarding and adoption
Configuration best practices
Workflow integration
Automated monitoring and
incident detection
50M+ networks installed
12K engineers,
architects and advisors
25K certifications
In-depth knowledge of
customer environment
Third-party ecosystem
support
Global service delivery
model and presence
Choice of coverage models
High-value Services
Built on world-class support and IT innovation
Onboarding &
Best Practices
Actionable
Analytics
Scale &
Flexibility
Networking
Expertise
Efficient
operations
Faster
resolution
Increased
uptime
Higher
ROIMaximize uptime Enhance operations Unlock value

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Customers are unlocking more value
80% incident
reduction
20% faster
onboarding of
new customers
70% fewer
outages
Faster issue
resolution &
reduced risk
Software Support
Solution Support
TS Advantage
SP Advantage
Communications Co. SaaS Provider Regional Bank Telecommunications

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Embrace the
new reality
Accelerate and leap
with our predictive
services offerings.