Alice Zackula is seeking a customer relations, administration, or technician role where she can apply her 10 years of experience in the aviation field. She has nearly 4 years of experience at Weber Aircraft resolving quality issues and performing repairs. Zackula has an associate's degree and is proficient in Microsoft Office, inventory management software, and communication. Her experience also includes roles in customer service, purchasing, accounting, and assembly. She aims to contribute to on-time delivery and quality products.

1. Alice Zackula
20226 77th
Ave E.
Spanaway, WA 98387
360-631-7584 Cell
azackula1970@gmail.com
Objective
An experienced Office Administrator and Field Service Technician seeking to apply my
extensive experience and knowledge as Customer Relations/Administrator/Technician to
contribute to on time delivery of products and the output of a quality product for the
company.
Qualifications
• Nearly 10 years in the aviation field with 4 years working at Weber Aircraft LLC (Zodiac Seats
US LLC) Extensive experience with Weber seat products, resolving quality and design problems
post shipment
• Possess in depth troubleshooting capabilities and perform duties in a prompt and efficient manner
with no supervision required
• Qualified to effect repairs to products requiring adherence to FAA strict standards and criteria
• Ability to effectively supervise work teams and manage process flow to accomplish goals in a
timely manner
• Knowledgeable in computers; MS Office (Word), Fourth Shift Manufacturing Planning Software,
Metashop, METS and CATIS (Computer Aided Tactical Information System)
• Proficient in verbal and written communication; effectively communicate with internal and
external parties. Knowledge in incorporating changes in making planning decisions to arrive at
optimal solutions. Able to forecasts post-production supply chain support demand and maintains
accurate inventory control of assets
• Able to analyze complex material requirements. Analyze supplier performance data. Provide
direction to suppliers to improve performance and ensure compliance to contractual requirements.
• Able to Create, maintain customer relationships. Able to do Order, track, deliver new spare and
repair order requirements
• Able to develop understanding of customer culture and business strategies. Able to Perform
inventory management and processes customer requests.
• Able to develop, prepare and deliver presentations to customers and leadership.
• Monitor performance metrics and develop and implement actions plans for continuous
improvement. Prepares written reports, data analysis and presentations. Leads program
management reviews. Develops and presents supplier performance improvement
recommendations and plans.
• Develops and deploys supplier management plans to integrate supplier/procurement program
activities. Identifies affordability initiatives, and obtains customer and program approvals.
Executes projects, monitors and communicates status to ensure technical, budget and schedule
requirements are met. Establishes communication and operating plans.
• Able to identify and track risks and develop alternative plans. Determine program impact.
Alice Zackula '20226 77th
AVE E. ' Spanaway, WA 98387 ' (360) 631-7584

2. Develops risk mitigation plans to address customer concerns. Conducts root-cause analysis,
develops and deploys corrective and preventative action plans.
• Work with internal and external resources to develop and employ existing tools, processes and
methods to enhance supplier performance in the areas of technical, cost, schedule, management
and quality. Meets with suppliers and programs to develop continuous improvement plans.
• I am Self-starting, accountable, and able to work independently. Have the Ability to work across
functional groups and organizations; I have a passion to adapt in a fast-paced and changing
environment.
• I love learning new skills and expanding my knowledge.
Education
North Central Texas College Gainesville, TX
2003 Associates Degree
Work Experience
Jamco-America
(September 2014- Present)
Product Support- Customer Service Spares
Enter Boeing PO’s into SPMS or Industrios System, SPMS, EPICOR. Answer emails to Boeing
CAS, work closely with Jamco-Tokyo on orders. As a Customer Service (C/S) team member
responded to the ever-changing needs of our customers, sale of spares (parts), AOG requests for
domestic on a 24/7 basis. Resolves documents and parts for order delinquencies.
Zodiac Seats LLC (Weber Aircraft, Gainesville, TX )
(December 2011 – September 2014)
Office Administrator/Customer Service Technician
Weber Gainesville Field Service Administrator for numerous customers providing support and
training on all Weber products. Provide customer support on Weber product at Boeing
Everett/Seattle and Renton with on-site problem solving and repair of Weber products. Worked
with the customers and Boeing from installation through delivery of aircraft. Handle the office
duties by myself such as ordering all the parts, tracking the parts and putting them into inventory.
Supplied documentation back to the three major OEM’s on a daily basis. Verified and Incorporated
Bill of Materials/schedules into the production plan. Ensured On Time Delivery, developed and
controlled inventory.
Weber Aircraft ( Gainesville, TX)
(August 2009 – July 2011)
Spares Buyer II
Alice Zackula ' 20226 77th
Ave E, Spanaway, WA 98387 ' (360)631-7584

3. Entered and Ordered Purchase Orders for various airplane parts. Kept up with various
spreadsheets to report to upper management on a daily basis of how the flow of the parts ordered
were coming in.
Select Energy Services (Gainesville, TX)
(February 2008 – May 2009)
Accounts Payable Lead/ Fuel Administrator
Overseen all of the A/P transactions for 5 different Oil companies, supervised 5 account payable
clerks working under me. Made sure that the accounts payables were entered correctly and paid
on time. Contacted the Vendors to verify that the information that we had in our system was the
correct information. Printed all checks for the Accounts Payables. Entered all fuel transactions for
the 5 different Oil companies as well as handled the maintenance on the fuel pumps and the
maintenance on the fuel master.
Cooke County (Gainesville, TX)
(January 2005 – February 2008)
1st Assistant Auditor
Was Appointed by District Judge as 1st
Assistant Auditor to Handle all of the HR and Payroll for
the Cooke County, Printed all the Payroll checks and made sure that the data was sent to the bank
for direct deposit. Handled all of the Monthly reports for closing each and every month out for the
ledgers to go to the Commissioner’s Court Meetings every month. When the entries were wrong I
entered the Journal Entries to correct the entries made by the accounts payable clerks. Took
Courses Accounting I &II in order to perform duties of this office.
(November 2000 – December 2004)
Legal Assistant
Worked as a Legal Assistant under the District Attorney preparing various Trial paperwork as well
as paperwork for Discovery and Motion to Revoke Probation, Forfeitures and Protective Orders,
prepare paperwork for Indictment as well.
Weber Aircraft (Gainesville, TX)
(February 1997 – October 2000)
Assembler
Assembled various airplane parts, such as all the sub assemblies to the airplane seat types 5751,
5150, various BC seats that Weber Manufactures. Routed the plastic parts out of molds for
assembly.
U. S. Army (Gainesville, TX)
(October 1989 – August 1993)
Satellite Systems Operator
Set up and operate various Communications Satellite’s for various operations. Operated Satellites
during the Persian Gulf War (Desert Storm/Desert Shield).
Alice Zackula ' 20226 77th
Ave E, Spanaway, WA 98387 ' (360)631-7584

4. Software
Microsoft Office Suite 7 (Word, Excel, Access, Power Point, Publisher), MAS 90, MAS 200,
Edoc, Apollow, Net Data, Bally’s, Green Screen, Corel WordPerfect, Fuelmaster, WinC6.
Browser, XA 7 R, ISerices, Microsoft Project, Lotus Notes 8.5, ERP XA, AS400.WS, Adobe
DistillerX. Industrios, EPICOR
References
Honorable Judge Janelle M. Haverkamp, 235th Judicial District Judge, (940) 668-5401
Retired Honorable Judge Jerry Woodlock, 235th Judicial District Judge, (940) 668-5401
Cooke County Commissioner, Al Smith, Pct #3, (940)668-5433
Ed Zielinski, Attorney At Law, (940) 668-2690
Brent Hill, Attorney At Law, (940) 381-3688
Jennifer Carlson, Supply Chain Management Engineer, (940) 668-4100
Bert Rimmer, Senior Spares Buyer, (940) 668-4158
Chad Tardiff, Field Tech (206) 423-0655
Jean-Marie Daout, Zodiac Aerospace, 6300 Merrill Creek Parkway, B-100, Everett, WA Vice
President (425) 791-3307
Gene Zipp, Zodiac Aerospace, 6300 Merrill Creek Parkway, B-100, Everett, WA Vice President
Customer Relations, (425) 791-3309
Alice Zackula ' 20226 77th
Ave E, Spanaway, WA 98387 ' (360)631-7584