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Using Storytelling to Improve Technical Documentation
By Allie Proff
@allieproff | Technically Eclectic
1
Introduction8:00-8:45
Convert to the Dark Side8:45-9:15
Define Tone, Voice, Style9:30-9:45
Define Character, Plot9:45-10:00
See Examples, Write story10:00-10:30
Share Stories10:45-12:00
@allieproff | Technically Eclectic 2
 Your name
 Your position and company
 If you were looking for work and perfectly qualified for any job
in the world, where would you apply and for what position?
 1-5 sentences how you are here on your professional journey
 What are some life experiences that give you a unique view on
the word?
@allieproff | Technically Eclectic 3
@allieproff | Technically Eclectic 4
What’s in a story?
@allieproff | Technically Eclectic 5
@allieproff | Technically Eclectic 6
Storytelling is based in science
@allieproff | Technically Eclectic 7
@allieproff | Technically Eclectic 8
Always consider the user first
@allieproff | Technically Eclectic 9
Use the Right Tool
@allieproff | Technically Eclectic 10
How am I using story?
@allieproff | Technically Eclectic 11
Voice, Tone, and Style
Personality
Situation
Guidelines
 Character, or protagonist
 Structure, or plot
@allieproff | Technically Eclectic 12
Facebook Deloitte
@allieproff | Technically Eclectic 13
Story
 How did your company form? (Boeing’s 100 years young,
SurveyMonkey)
 What is your company’s mission? (Chipotle Scarecrow video –
cultivate a better world, Google Earth – Saroo Brierley – connect
people, Dear Sophie, Boeing Go4Zero)
 Who are the people who work at your company? (Chicago law firm
Levenfeld Perlstein, Everett Clinic)
Rarely does anyone do anything difficult the first time correctly.
It’s more important to practice and have fun than to have a
polished product. Today is about the process, not the
final product.
@allieproff | Technically Eclectic 14
Perhaps we share stories in much the same spirit that explorers
share maps, hoping to speed each other’s journey, but knowing the
journey we make will be our own. ~ Gloria Steinem
@allieproff | Technically Eclectic 15
Allie has been communicating technical
knowledge for over fifteen years, whether
it be in the U.S. Navy, as a high school
math teacher, or a writer/editor at The
Boeing Company s.
She helps engineers and analysts write
and produce their process instructions
and user help in a variety of formats,
including video demonstration.
@allieproff | Technically Eclectic 16
allieproff@gmail.com, @allieproff, TechnicallyEclectic.com, Linked In

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Ali Proff: Capturing Curiosity

  • 1. Using Storytelling to Improve Technical Documentation By Allie Proff @allieproff | Technically Eclectic 1
  • 2. Introduction8:00-8:45 Convert to the Dark Side8:45-9:15 Define Tone, Voice, Style9:30-9:45 Define Character, Plot9:45-10:00 See Examples, Write story10:00-10:30 Share Stories10:45-12:00 @allieproff | Technically Eclectic 2
  • 3.  Your name  Your position and company  If you were looking for work and perfectly qualified for any job in the world, where would you apply and for what position?  1-5 sentences how you are here on your professional journey  What are some life experiences that give you a unique view on the word? @allieproff | Technically Eclectic 3
  • 5. What’s in a story? @allieproff | Technically Eclectic 5
  • 7. Storytelling is based in science @allieproff | Technically Eclectic 7
  • 9. Always consider the user first @allieproff | Technically Eclectic 9 Use the Right Tool
  • 10. @allieproff | Technically Eclectic 10 How am I using story?
  • 11. @allieproff | Technically Eclectic 11 Voice, Tone, and Style Personality Situation Guidelines
  • 12.  Character, or protagonist  Structure, or plot @allieproff | Technically Eclectic 12
  • 13. Facebook Deloitte @allieproff | Technically Eclectic 13
  • 14. Story  How did your company form? (Boeing’s 100 years young, SurveyMonkey)  What is your company’s mission? (Chipotle Scarecrow video – cultivate a better world, Google Earth – Saroo Brierley – connect people, Dear Sophie, Boeing Go4Zero)  Who are the people who work at your company? (Chicago law firm Levenfeld Perlstein, Everett Clinic) Rarely does anyone do anything difficult the first time correctly. It’s more important to practice and have fun than to have a polished product. Today is about the process, not the final product. @allieproff | Technically Eclectic 14
  • 15. Perhaps we share stories in much the same spirit that explorers share maps, hoping to speed each other’s journey, but knowing the journey we make will be our own. ~ Gloria Steinem @allieproff | Technically Eclectic 15
  • 16. Allie has been communicating technical knowledge for over fifteen years, whether it be in the U.S. Navy, as a high school math teacher, or a writer/editor at The Boeing Company s. She helps engineers and analysts write and produce their process instructions and user help in a variety of formats, including video demonstration. @allieproff | Technically Eclectic 16 allieproff@gmail.com, @allieproff, TechnicallyEclectic.com, Linked In