Alfresco Day Brussels 2016 - Alfresco customer use case: P&V Group, Bart Van Bouwel, Program Manager Digitalisation

1. Digitalisation @ P&V
Alfresco Day Brussels
04/02/2016
Bart Van Bouwel (P&V) ‐ bart.van.bouwel@pvgroup.be
Ronny Timmermans, Thijs Lemmens

2. • P&V
– leading Belgian cooperative insurance company with over a century of history
– focused on the Belgian market ranking 6th and 7th depending of business lines
– is active in most lines of business, both for retail and for corporates
• Products are mainly distributed through a network of
– tied agents ( under P&V brand)
– insurance brokers (under Vivium brand)
– directly (via Actel / P&V and Actel Affinity)

3. • Operational since summer of 2008
Remember: first release of Alfresco November 2005!
• Acquisition of ING Insurance
• Transfer of existing archive
– 3 Million Documents
– Single page Tiff
– 500 Gb
• Post Scanning
– Average 8.000 pages/day
– Peak 15.000 pages/day

4. Context
>35Mio documents in
Alfresco
PAPERLESS !
700,000Documents “post‐
scanned” per Year
300,000Claims Documents “pre‐
scanned” per Year
> 2,000,000 new incoming documents per Year
e-mails> 1 mio
documents per Year

5. Context
PAPERLESS ?
250 MFP’s
>20Mio Pages printed
each Year
>20Mio pages printed each
Year
>80,000 Boxes or 400 palettes

6. Inbound
Distribute incoming documents to the right agent as quickly as possible in a digital
form

7. User benefits
Improve client satisfaction
 Faster response rate to incoming documents
 Improved traceability of documents
Reduce operational Cost
 Digital distribution of documents ‐ Less physical archiving
 Improved business processes
Employee satisfaction
 Employees not bound to physical location (homework)
 Office space more open (less filing cabinets)
Control
 More control of the data flows
 Improved reporting

8. Challenges
Inbound: a key process
High available
Performance
User Friendly
Integrated

9. High Available
Alfresco High Availability Architecture
Application Server Clustering
Solr Index Clustering (3 minute SLA)
Move2Alf (stand‐by)
SWARM = Object Storage replication

10. Performance
Target: 3 seconds rule
Browsing & searching
All levels of the architecture (Angular, DB & Solr)
Document ingestion (ad‐hoc and Bulk)
Upload Speed (15 doc/ sec) with Move2Af writing to
SWARM content store

11. User Friendly
Custom Search Web interface
Designed to fit for purpose
Exploits meta‐data and facets
Attention to Performance (Angular ..)
Supports role based actions
…Demo Time…

12. Integrated
Integration points
Process integration with Guidewire
Bulk Upload via Move2Alf
‐ source: Captiva scanning
‐ source: Mainframe output
Metadata synchronisation via ESB / Mainframe
Ad‐hoc document upload via DocFeeder++

13. Solution
overview
Reception +
Scanning
Indexation
and validation
Claims
documents
Contracts
Other
documents
Back Office
Applications

14. Technical Architecture