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ECO 21: Deliver faster, safer
discharges and reduce readmissions
Martin Cutbill, Alertacall
www.alertacall.com
www.alertacall.com
● Inspired by the needs of an ageing relative
● Provide services to high needs groups in housing,
health and social care
● More than 15,000 satisfied service users
● Over 5 million customer engagemens a year
company background Outstanding daily
contact services
that protect life,
improve wellbeing
and
detect changing
needs
www.alertacall.com
● Hospital discharge managers
● Health and care providers post discharge
● Older, frailer patients
who benefits from our
services?
95%
of customers
surveyed would
recommend our
service
what are the problems?
DTOC
statistics
in England:
March
2017 - 2018
And … 15% of over 65s are readmitted within 28 days
1.98 million
Number of
delayed
transfer days in
England
21%
% of delays due to
waiting for
homecare package
(higher for older
people)
£346
Average
hospital cost
for each
overnight stay
Source: NHS England 2018
how daily contact improves outcomes
● Contact established at least once a day
● Messaging aids recovery & promotes self-care
● Engagement patterns track changing needs
● Friendly, human contact whenever it’s needed
● Specialist training in dealing with higher needs
● Escalation plans facilitate rescue
in summary…
Did you know…
At just £3.75 per week, a single day in hospital costs more than the
provision of our service for two whole years!
● Supports faster, safer discharges
● Increases your capacity and efficiencies
● Lowers average number of days in hospital
● Reduces readmissions through earlier interventions
● Improves patient health and wellbeing
“Not sure
what I’d do
without it
now!”
Customer with social
care provider
Talk to us…
…about how we can reduce costs
and improve patient discharge
within your organisation:
Martin Cutbill, Director
martin@alertacall.com

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Alertacall - ECO 21

  • 1. ECO 21: Deliver faster, safer discharges and reduce readmissions Martin Cutbill, Alertacall www.alertacall.com
  • 2. www.alertacall.com ● Inspired by the needs of an ageing relative ● Provide services to high needs groups in housing, health and social care ● More than 15,000 satisfied service users ● Over 5 million customer engagemens a year company background Outstanding daily contact services that protect life, improve wellbeing and detect changing needs
  • 3. www.alertacall.com ● Hospital discharge managers ● Health and care providers post discharge ● Older, frailer patients who benefits from our services? 95% of customers surveyed would recommend our service
  • 4. what are the problems? DTOC statistics in England: March 2017 - 2018 And … 15% of over 65s are readmitted within 28 days 1.98 million Number of delayed transfer days in England 21% % of delays due to waiting for homecare package (higher for older people) £346 Average hospital cost for each overnight stay Source: NHS England 2018
  • 5. how daily contact improves outcomes ● Contact established at least once a day ● Messaging aids recovery & promotes self-care ● Engagement patterns track changing needs ● Friendly, human contact whenever it’s needed ● Specialist training in dealing with higher needs ● Escalation plans facilitate rescue
  • 6. in summary… Did you know… At just £3.75 per week, a single day in hospital costs more than the provision of our service for two whole years! ● Supports faster, safer discharges ● Increases your capacity and efficiencies ● Lowers average number of days in hospital ● Reduces readmissions through earlier interventions ● Improves patient health and wellbeing “Not sure what I’d do without it now!” Customer with social care provider
  • 7. Talk to us… …about how we can reduce costs and improve patient discharge within your organisation: Martin Cutbill, Director martin@alertacall.com