Alana Stappenbeck has over 7 years of experience in customer service and operations management. She has strong skills in Microsoft Office, social media, and is proficient in Spanish. Her work experience includes serving as a Client Relationship Specialist at Xerox, where she managed over 3,000 assets for 35 clients, and Assistant Manager at Harris Garden Center, where she oversaw operations and designed marketing fixtures. She has a Bachelor's degree in Marketing from St. John Fisher College.

1. References available upon request
(585) 747-3428
Astapps21@gmail.com
ALANA STAPPENBECK
SKILLS &
ABILITIES
Microsoft Suite of Products including, Access, Excel, PowerPoint, Word
Social Media
Proficient in Spanish
Presentation and Training over WebEx application and other job specific programs
EXPERIENCE
CERTIFICATION
XEROX (RANDSTAD), WEBSTER NY DEC 2014-MAY 2016
Client Relationship Specialist
 Single point of contact for 35 unique Clients with the majority of them located in
the mid-south region of the US.
 Managed over 3,000 assets in multitudes of locations and assisted each Client
based on their printing environment.
 Implemented many of my Clients contracts- starting with the delivery of the
contract paperwork through the Go-Live process and beyond.
HARRIS GARDEN CENTER, WEBSTER, NY MAY 2009-DEC 2014
Assistant Manager
 Oversee general operational functions of the organization including but not
limited to; opening and closing of the facility, bookkeeping, staff supervision and
customer service.
 Design fixtures to market new products/seasonal products.
 Managed Harris Garden Center’s Instagram page.
Bonide Advanced Product Training 2011
EDUCATION ST. JOHN FISHER COLLEGE, ROCHESTER, NY
School of Business, AACSB Accredited
Bachelors of Arts in Marketing
GPA 3.0
Member of Commuter Council
Relevant course work: Buyer Behavior, Information Technology Management,
Introduction to Higher Technology, Marketing Research, Managing Organizational
Behavior
PROJECT
EXPERIENCE
Was a member of a Large scale project to help discern the frustrations being felt by
clients with Xerox’s Services team. I compiled a years’ worth of data for the team to show
what the main complaint was to help drive an improvement process.
Worked in a team to create a business strategy and marketing plan for Lombardi’s
Imports. We assisted them in brand recognition, customer retention and improvement of
their current business model.

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