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AIS DIsaster Recovery & Business Continuity
- 1. Planning Ahead: Disaster Recovery / Business Continuity & Application/Service Availability A 360-Degree Approach 1
- 2. Outages Happen San Diego Thursday, September 8, 2011 Photo Credits: San Diego Union Tribune 2
- 3. Common Causes of Downtime Source: Forester Research, Inc. 2007 Risk/Cause of Disaster % of Respondents who declared disasters Power failure 42% IT hardware failure 31% Network failure 21% IT software failure 16% Human error 16% Flood 12% Hurricane 10% Fire 7% 6% Winter storm Terrorism 4% Earthquake 3% Tornado 2% Chemical spill 1% Have not declared a disaster 24% Infrastructure ManMade 27% of respondents declared at least one disaster in the past five years IT Specific- HW Natural IT Specific - SW None 42% of respondents indicated that a power failure was the cause of their most significant disruption
- 4. Reasons for Planning Ahead… High Expectations for High Availability • Customers expect supplies and services will continue or resume rapidly in ALL situations • Shareholders expect management control to remain operational throughout a crisis • Suppliers expect revenue streams to continue • Regulatory Agencies expect requirements to be met, regardless of circumstance • Insurance Companies expect due care to be exercised 4
- 5. Benefits for Planning Ahead Protect Reputation & Reduce Cost Financial & Legal Performance Exposure Competitive Protect Client Edge By Relationships Achieve Operating and Regulatory 24x7 Consumer Compliance Confidence Agility, Flexib Protect ility & Revenue & Availability Market Share 5
- 6. Approaching the Disaster Recovery / Business Continuity & Application/Service Availability Problem 6
- 7. 360 Protection – Five Essentials Every business should have a plan that implements all five to some degree. 7
- 8. 360 Protection – Mapped Out 8
- 9. Physical Diversity Don't put all your eggs in one basket… • Two (or more) physically separate locations – Far enough apart so a natural disaster doesn't affect all locations. 9
- 10. Network Availability Accessibility with routing alternatives… 10
- 11. Network Availability Accessibility with routing alternatives… • Ideally your Internet traffic and IP addresses will be routed through the best paths, and in an emergency you will be able to terminate nonfunctional routes. 11
- 12. Network Availability Prepare for other hazards like DDoS attacks… • Can be mitigated through proper planning and the use of Border Gateway Protocol (BGP) technology and communities. – These can tell the Internet where to route your traffic and can even help you take action against inbound attacks. 12
- 13. Data Archiving Get your data out of Dodge… • Making sure your data is available offsite to help you resume operations – Traditional Approach: Backup Tapes – Alternate Approach: Leverage the Cloud Restoring from Internet takes less time. 13
- 14. Data Replication Keeping data current… • Private, long-haul optical links and MPLS backbone network provides high- performance, redundant connectivity between data centers. 14
- 15. Application Failover Rapid, automatic and seamless… • Ensuring that user sessions can be efficiently directed to a secondary site with minimal interruption. 15
- 16. Application Failover • e-High Availability – Customized failure detection – Traffic redirection across two or more locations • Global Load Balancers – Ensure no perceived down time 16
- 17. The 360 Approach The Payoff: Sleep easier at night… 17
- 18. How AIS Can Help… • Disaster Recovery Quick Start Package • Disaster Recover/Business Continuity Toolbox • AIS ProServices Consultation Sessions 18
- 19. AIS DR/BC Quick Start Package 19
- 20. AIS DR/BC Quick Start Package Quickly establish remote site… • 1/3 private rack (14ru) in the AIS Van Buren (Phoenix) data center • Redundant (A+B) power circuits with dedicated power distribution units (PDU) • Automatic Transfer Switch for single-powered devices • 1 Mbps of premium bandwidth with eight IP addresses • Initial AIS ProServices consultation session • Remote hands technical assistance 20
- 21. AIS DR/BC Toolbox • Geographic Diversity • Critical Systems Infrastructure • Private Optical Network • HA/BC Infrastructure • Technical Expertise 21
- 22. AIS DR/BC Methodology This approach ensures consistency and effectiveness. 22
- 23. About American Internet Services (AIS) • We are enterprise-class data center and connectivity company with premium footprints in three geographic locations: Los Angeles, San Diego and Phoenix. – We provide colocation, managed, and network services. – 24x7: Resources are always available when you need them. – We are privately held, backed by Seaport Capital, Viridian Investments, and DuPont Capital Management. 23
- 24. We are a call or click away… • www.americanis.net • 866-971-2656 24
- 25. How we did on Thursday… "AIS has generators, onsite fuel storage and fuel supply contracts in place to keep the facilities operating for an indefinite period of time." –Tim Caulfield, AIS CEO 25
- 26. How we did on Thursday… "Kudos to the team at AIS. All of our stuff worked as advertised and expected." – Kevin "Very nice communication on this event. Rob and I were kept informed and we were able to keep our staff and client up to date. We appreciate the effort." -- Jerry 26
Editor's Notes
- Not every business needs to invest in top-of-the-line systems for each of the five principles; the level of protection needed will vary depending on the needs of each individual business, but every business needs to have a plan that implements all five to some degree.
- White boarded out – this is how it looks.
- Don't put all your eggs in one basket.
- We're sorry, but all circuits are busy... Do you have a plan for your IP addresses?
- Get your data out of Dodge: You need a plan for ensuring that your data is available offsite to help you resume operations. For a faster response, there are a number of offsite data archiving services that leverage the cloud to create secure, online repositories for large amounts of data. They may even allow you to store your data in multiple locations around the globe and include data integrity checking. In the event of a disaster, you can restore your data directly from the Internet to your alternative data center in less time than the traditional method of shipping physical back-ups.
- They can't get us all: You need to continuously replicate data between facilities to keep your data as current as possible.
- Don't drop the baton.
- e-High Availability capabilities, which provide customized failure detection and traffic redirection across two or more physical locations. Each of our global load balancers is located in a separate, fully autonomous data center and is continually checking the health of the customer application to ensure the end-user perceives no downtime and only minimal delays. Our e-High Availability devices direct traffic to the appropriate web servers by using enhanced DNS, directing traffic to the "appropriate" we server.
- Don't put all your eggs in one basket.
- Don't put all your eggs in one basket.
- Don't put all your eggs in one basket.
- Don't put all your eggs in one basket.