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AIDS.gov &
Developing a
Mobile Strategy
Mindy Nichamin
New Media Coordinator, AIDS.gov
John Snow, Inc. (JSI)
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        The Rise of Mobile                                      Smartphone
                                                                  Platforms
                                                               in the US, 2011

• 52% of U.S. adults phone
       owners have smartphones
                                                            Other

• 1 in 4 teens ages 12-17 have
                                                            (38%)
                                                                             • Android
      a smartphone                                                           • iOS
                                                                               (62%)

•      Smartphones and tablets outshipped
       PCs (desktop and notebooks) for the
       first time in Q4 2011                                                 Canalys & Pew Internet
                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




    90%
    of young adults (18-29)
    sleep with their cell
    phone on or next to their
    bed.                                       Adults, Cell Phones and Texting. Sept 2, 2010 by Amanda Lenhart
                                                 http://pewresearch.org/pubs/1716/adults-cell-phones-text-messages
                                 Photo: http://i.i.com.com/cnwk.1d/i/tim/2011/09/29/sleepingcellphone_540x405.jpg
                                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




    80%
    of internet users have
    looked online for health
    information.
    This translates to 59% of all adults.
                                    The Social Life of Health Information, 2011 .May 12, 2011by Susannah Fox
                                         http://www.pewinternet.org/Reports/2011/Social-Life-of-Health-Info.aspx

                                                                                April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH



    An Approach to Social Media Strategy:
                                      POST*
                                People
                                Objectives
                                Strategy
                                Technology
                                                      * ©2007 Forrester Research, Inc. All rights reserved.
                                                                        April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                      From “Tapworthy” by Josh Clark
                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        30 years ago




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        Mobile in 1981




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        Mobile today




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




      Of the top 5 health
      searches on mobile Yahoo,
      3 were sexual health related:

         Pregnancy
         STDs
         Herpes

                                                      Your top health searches, asked and answered, October 2010
                                   http://www.cnn.com/2010/HEALTH/10/21/top.health.searches.answered/index.html

                                                                               April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




18%
The proportion of mobile users who land on
“How you get HIV or AIDS”
(making it the most viewed page on m.AIDS.gov)

Mobile users are coming to us for what they see as our most important
content and are bypassing the home page altogether.

                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH


     Real searches on AIDS.gov
    Desktop                                   Mobile
      • can you get aids from                  • do you get aids by 69
        shaking hands                          • can u have a healthy
      • can you get hiv from                     baby and be hiv positive
        oral                                   • effects of media on
      • coworker has hiv                         hiv/aids
      • aids vaccine                           • can i catch hiv from pre
      • how many people get                      com during oral sex
        hiv a year                             • using meth will it
      • when was aids testing                    effect your heptic c
        introduced                             • do you have to tell
                                                 people you have aids

                                                                  April 1st - 3rd, 2012   San Francisco, CA
                                                                             AIDS.gov analytics 6.16.11
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        Private/personal




                                                          Eric Leven, Mobile Health at Stanford, May 2011
                                                                      April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                          April 1st - 3rd, 2012   San Francisco, CA
                                         NFL Mobile Commercial: http://www.youtube.com/watch?v=qn7RfQU1MJg
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH


        The Locator




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH



        Return on Investment
                                                                                    = 10,000
                                     Cost vs. Users Reached                         users reached


        Mobile Website




             Mobile App
           (iPhone only)



         Mobile App
(iPhone,Android, BB)


                           $0         $22,500      $45,000      $67,500                    $90,000
                                                               Data Source: Mashable – Aaron Maxwell
                                                                   April 1st - 3rd, 2012    San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        Measurement




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH



        AIDS.gov Mobile Site

                                                         • Mobile accounts
                                                            for 15% of all
                                                            traffic to AIDS.gov
                                                            (just 4% 1 year ago)

                                                         • Mobile visits
                                                           increased 1100%
                                                           over the past year

                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




                                                                      From “Tapworthy” by Josh Clark
                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        QR Codes
       AIDS.gov Mobile Site                             AIDS.gov Locator
        http://m.AIDS.gov                           http://locator.AIDS.gov




                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        Resources

                          Lance Roggendorff                             Jeremy Vanderlan
                        LRoggendorff@icfi.com                         JVanderlan@icfi.com
                            @lroggendorff                                 @thulcandrian




                                                                Pew Internet & American
     Luke Wroblewski
                                        Josh Clark                     Life Project
     www.lukew.com                 www.globalmoxie.com           www.pewinternet.org
         @lukew                      @globalmoxie                   @Pew_Internet
                                                                  April 1st - 3rd, 2012   San Francisco, CA
5   TH Annual ISIS   CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH




        Stay Connected

                                                           http://m.AIDS.gov
         blog.AIDS.gov
         twitter.com/AIDSgov
         facebook.com/AIDSgov
         youtube.com/AIDSgov
         foursquare.com/AIDSgov                        http://locator.AIDS.gov

                                                             Mindy:
                                                        mnichamin@jsi.com
                                                                  April 1st - 3rd, 2012   San Francisco, CA

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AIDS.gov & Developing a Mobile Strategy

  • 1. AIDS.gov & Developing a Mobile Strategy Mindy Nichamin New Media Coordinator, AIDS.gov John Snow, Inc. (JSI)
  • 2. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH The Rise of Mobile Smartphone Platforms in the US, 2011 • 52% of U.S. adults phone owners have smartphones Other • 1 in 4 teens ages 12-17 have (38%) • Android a smartphone • iOS (62%) • Smartphones and tablets outshipped PCs (desktop and notebooks) for the first time in Q4 2011 Canalys & Pew Internet April 1st - 3rd, 2012 San Francisco, CA
  • 3. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH 90% of young adults (18-29) sleep with their cell phone on or next to their bed. Adults, Cell Phones and Texting. Sept 2, 2010 by Amanda Lenhart http://pewresearch.org/pubs/1716/adults-cell-phones-text-messages Photo: http://i.i.com.com/cnwk.1d/i/tim/2011/09/29/sleepingcellphone_540x405.jpg April 1st - 3rd, 2012 San Francisco, CA
  • 4. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH 80% of internet users have looked online for health information. This translates to 59% of all adults. The Social Life of Health Information, 2011 .May 12, 2011by Susannah Fox http://www.pewinternet.org/Reports/2011/Social-Life-of-Health-Info.aspx April 1st - 3rd, 2012 San Francisco, CA
  • 5. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH An Approach to Social Media Strategy: POST* People Objectives Strategy Technology * ©2007 Forrester Research, Inc. All rights reserved. April 1st - 3rd, 2012 San Francisco, CA
  • 6. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH From “Tapworthy” by Josh Clark April 1st - 3rd, 2012 San Francisco, CA
  • 7. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH April 1st - 3rd, 2012 San Francisco, CA
  • 8. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH April 1st - 3rd, 2012 San Francisco, CA
  • 9. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH 30 years ago April 1st - 3rd, 2012 San Francisco, CA
  • 10. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Mobile in 1981 April 1st - 3rd, 2012 San Francisco, CA
  • 11. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Mobile today April 1st - 3rd, 2012 San Francisco, CA
  • 12. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH April 1st - 3rd, 2012 San Francisco, CA
  • 13. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Of the top 5 health searches on mobile Yahoo, 3 were sexual health related: Pregnancy STDs Herpes Your top health searches, asked and answered, October 2010 http://www.cnn.com/2010/HEALTH/10/21/top.health.searches.answered/index.html April 1st - 3rd, 2012 San Francisco, CA
  • 14. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH 18% The proportion of mobile users who land on “How you get HIV or AIDS” (making it the most viewed page on m.AIDS.gov) Mobile users are coming to us for what they see as our most important content and are bypassing the home page altogether. April 1st - 3rd, 2012 San Francisco, CA
  • 15. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Real searches on AIDS.gov Desktop Mobile • can you get aids from • do you get aids by 69 shaking hands • can u have a healthy • can you get hiv from baby and be hiv positive oral • effects of media on • coworker has hiv hiv/aids • aids vaccine • can i catch hiv from pre • how many people get com during oral sex hiv a year • using meth will it • when was aids testing effect your heptic c introduced • do you have to tell people you have aids April 1st - 3rd, 2012 San Francisco, CA AIDS.gov analytics 6.16.11
  • 16. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Private/personal Eric Leven, Mobile Health at Stanford, May 2011 April 1st - 3rd, 2012 San Francisco, CA
  • 17. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH April 1st - 3rd, 2012 San Francisco, CA
  • 18. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH April 1st - 3rd, 2012 San Francisco, CA NFL Mobile Commercial: http://www.youtube.com/watch?v=qn7RfQU1MJg
  • 19. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH The Locator April 1st - 3rd, 2012 San Francisco, CA
  • 20. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH April 1st - 3rd, 2012 San Francisco, CA
  • 21. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH April 1st - 3rd, 2012 San Francisco, CA
  • 22. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Return on Investment = 10,000 Cost vs. Users Reached users reached Mobile Website Mobile App (iPhone only) Mobile App (iPhone,Android, BB) $0 $22,500 $45,000 $67,500 $90,000 Data Source: Mashable – Aaron Maxwell April 1st - 3rd, 2012 San Francisco, CA
  • 23. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Measurement April 1st - 3rd, 2012 San Francisco, CA
  • 24. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH AIDS.gov Mobile Site • Mobile accounts for 15% of all traffic to AIDS.gov (just 4% 1 year ago) • Mobile visits increased 1100% over the past year April 1st - 3rd, 2012 San Francisco, CA
  • 25. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH From “Tapworthy” by Josh Clark April 1st - 3rd, 2012 San Francisco, CA
  • 26. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH QR Codes AIDS.gov Mobile Site AIDS.gov Locator http://m.AIDS.gov http://locator.AIDS.gov April 1st - 3rd, 2012 San Francisco, CA
  • 27. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Resources Lance Roggendorff Jeremy Vanderlan LRoggendorff@icfi.com JVanderlan@icfi.com @lroggendorff @thulcandrian Pew Internet & American Luke Wroblewski Josh Clark Life Project www.lukew.com www.globalmoxie.com www.pewinternet.org @lukew @globalmoxie @Pew_Internet April 1st - 3rd, 2012 San Francisco, CA
  • 28. 5 TH Annual ISIS CONFERENCE ON NEW MEDIA, YOUTH & SEXUAL HEALTH Stay Connected http://m.AIDS.gov blog.AIDS.gov twitter.com/AIDSgov facebook.com/AIDSgov youtube.com/AIDSgov foursquare.com/AIDSgov http://locator.AIDS.gov Mindy: mnichamin@jsi.com April 1st - 3rd, 2012 San Francisco, CA

Editor's Notes

  1. Smartphone use is growing
  2. format