Clayton Timms, the director of Symerge & People Software, presented on addressing the "talent conundrum". He discussed trends in talent management based on research from organizations like Boston Consulting Group and the importance of defining, attracting, engaging, and retaining talent. Timms proposed a holistic talent management model and process that involves assessing an organization's performance in attracting, engaging and retaining talent in order to develop a strategic talent plan to address any gaps. Implementing talent management software and interventions based on the strategic plan could help organizations solve the talent conundrum.