Agile Mumbai 2022 Keynote AI for Business Agility by Surajit Subhasranjan Roy MD & CEO, IDBI Intech Limited

2. AI FOR BUSINESS AGILITY
PRESENTATION BY
W W W . I D B I I N T E C H . C O M
Surajit Roy
Managing Director & Chief Executive Officer

4. Business Agility is a people-centered,
organization-wide capability that
enables a business to deliver values to
a world characterized by ever-
increasing volatility, uncertainty,
complexity, and ambiguity (VUCA).
— Business Agility Consortium
Business Agility
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5. 2
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Why we
need
Business
Agility?
Uncertain Events
Technology Disruptions
• Covid
• Russia – Ukraine war
• US Fed Rate Increase – Inflation imported
• Oil Price Fluctuations
• Macroeconomic factors like Inflation, Recession
• Smartphones disrupted music, movie, media business totally.
• Drones disrupted digital cameras, Agriculture techniques, defense.
• Office space Glut due to work from Home – Capability.
• 5G will disrupt Healthcare – will take patients close to Doctor.
• Transport sector disrupted due to Platforms like Uber.
• Solar Renewables/LED – Thrive for more from less.
• Digital Fintech brings customers close to stock markets and Banks.

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Why we
need
Business
Agility –
Continued?
Continuous improvement by competition
Business Model Changes
• Hyper Commerce Model by Zepto, Blinkit forces Big Basket to
introduce the same model.
• Kindle introduced recently a subscription model instead of Book
buying model – Kindle Unlimited – Disrupting the book publishing
business.

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Why AI is
needed for
Business
agility?
Any problem with a prediction component added to it becomes
an AI problem - AI is all about Prediction.
For better Prediction – we need more data – Better Algorithms
to process data and effectively better Prediction Models.
AI Model = Data + Algorithm
Good prediction helps us to be better prepared and deal with
uncertainties.
AI helps us in Business Segmentation/ Marketing Propensity/
Consumption Models.
AI helps us to understand our customers better – Process
feedbacks and draw inferences quickly.

8. 5
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How AI
helps
Business
Agility of
Banks
today?

9. 5
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How AI
helps
Business
Agility of
Banks
today?
• AI Helps in getting data processed about Individuals and Banks
thrive on successful deposit mobilization and Successful loan
disbursements.
• The Business of the banks can be disrupted by -
 Macroeconomic factors like Recession – when spending.
becomes less.
 Wrong loan disbursements to Business and Individuals.
• AI gives a successful prediction whether a Loan can be disbursed.
 Risk factors input as parameters can help accurate prediction
of the credit worthiness of the Individuals.
 Prediction can help to prepare for backups / Resiliencies.
• Use AI to predict the impact of Macro Economic factors and
prepare for changes better.
 A good monsoon predicted by data from AI can help Banks to
finance consumers better.

10. 6
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How AI Helps
Manufacturing
on Business
Agility?

11. 6
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How AI Helps
Manufacturing
on Business
Agility?
• Manufacturing requires most optimized and non disruptive supply
chain process.
 Supply Chain disruption happens due to wars, Like -
Ukraine – Russia war
 Geopolitical Alignments
 Weather Conditions
 Pandemics
• AI helps to predict the risk factors.
• Supply Chain Agility has the following factors -
 Inbound Logistics
 Outbound Logistics
 Logistics Routing
• All the above factors requires backups – Resiliency factors.
• Industry 4.0 has led to Supply Chain 4.0 due to Agility involved in
Supply Chain.

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How AI Helps
Agility in
Healthcare?

13. 7
How AI Helps
Agility in
Healthcare?
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• Medical field advances are very agile – as the
knowledge on Medical field doubles every five
years leading to Agility of the healthcare field
• Changes in Medical Fields due to discoveries and
inventions leads to Medical personnel getting
Outdated too often
• AI – Helps to manage the agility on the
knowledge by offering tools to manager
Knowledge.
• It helps to personalise the delivery of care,
improve access by providing accurate decision-
making tools.
• Technologies like BERT 2.0 (AI technique from
Google) helps us to manage knowledge better.

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AI Creates
Business Agility

15. 8
AI Creates
Business Agility
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• Today AI helps Business to give competitive
advantage and all Businesses use AI to create a
disruption.
• Google Acquired DeepMind AI company in 2016.
 Used DeepMind AI technique to reduce the
cost of DC operations by 40%.
 Created a competitive Advantage.
• Swiggy is testing the Middle Mile delivery
improvement using Drones creating a new
Business Agility for the competitors.
• Farmers are Optimizing the use of pesticides and
fertilizers using the precision irrigation
techniques leading to a Agility in Agricultural
field.
• One of the most important features of
Amazon is the fantastic recommendation
systems.

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AI and Business Agility
are here to Stay
• Business Agility is a new normal.
• Frequency of changes in business has become a norm.
• AI is an excellent technology to handle disruptive growth in
Business.
• Business Models which are hard to change, rely on both
prescriptive and predictive analytics. The former creates
intelligent recommendation for the next optimal steps for
shift in business strategy.

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Chatbot - Enhancing Business
• It supposed to conduct a conversation with a human using textual or auditory
methods, and improve its answers with the help of data collection.
• Chatbot is excellent for businesses such as banking, financial services,
restaurants and online delivery services who know in advance what common
solutions a customer may require.
• Before making any transaction, most customers asks some of questions
regarding what they are paying for. Answering such repetitive questions will
take up your customer support’s valuable time and resources.
• Chatbot saves time, money, manpower. It is Instant & 24/7 - A chatbot, unlike
a customer support agent, never takes breaks, sleeps or goes offline.

18. 9
WWW.IDBIINTECH.COM
Chatbot - Enhancing Business
• It supposed to conduct a conversation with a human using textual or auditory
methods, and improve its answers with the help of data collection.
• Chatbot is excellent for businesses such as banking, financial services,
restaurants and online delivery services who know in advance what common
solutions a customer may require.
• Before making any transaction, most customers asks some of questions
regarding what they are paying for. Answering such repetitive questions will
take up your customer support’s valuable time and resources.
• Chatbot saves time, money, manpower. It is Instant & 24/7 - A chatbot, unlike
a customer support agent, never takes breaks, sleeps or goes offline.

19. 9
WWW.IDBIINTECH.COM
Chatbot - Enhancing Business
• It supposed to conduct a conversation with a human using textual or auditory
methods, and improve its answers with the help of data collection.
• Chatbot is excellent for businesses such as banking, financial services,
restaurants and online delivery services who know in advance what common
solutions a customer may require.
• Before making any transaction, most customers asks some of questions
regarding what they are paying for. Answering such repetitive questions will
take up your customer support’s valuable time and resources.
• Chatbot saves time, money, manpower. It is Instant & 24/7 - A chatbot, unlike
a customer support agent, never takes breaks, sleeps or goes offline.

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@idbiintechltd @idbiintechltd @idbiintechltd @idbi_intech
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