AI is reshaping how work is done in unprecedented ways during the COVID-19 pandemic. AI is enabling critical operations to continue despite disruptions by automating tasks. The pandemic has also accelerated the adoption of remote work supported by AI solutions. Key areas where AI is helping include vaccine development, cybersecurity, remote work tools, and supply chain management. Many organizations are rethinking how to support remote education, healthcare, banking and more using AI-powered tools and automation.

1. AI IN THE NEW
NORMAL
Sharada Rao

2. Introduction
• AI is reshaping the Future Of Work in unimaginable ways
since 2015. Initially beginning with the Cloud First journey,
and moving rapidly to IoE, device AppDev using AI, ERP
automation operations; today it is a crucial operational
plasma that enables the world to keep lights on despite
the influences of Covid 19, which has halted the world in
its tracks.
• AI is reshaping society, be that increasing crop yields,
protecting endangered animals, profitable fleet operations
or improving healthcare speed and accessibility.

3. The new normal
Uncertainty
• Covid 19
• Economy
• Violence
Innovative
Operations
• Future of Business
• Health, Education
Connection
• Society
changes
• Cultural Shifts
• Safety First

4. Overview

6. What is the AI normal?

7. AI game shifters
• Vaccine Development – Covid 19 lead candidates
• Cybersecurity - Financial Crime detection on mobile, patient
data privacy, payments tracking and fraud management
• Real time behavior detection – for quality monitoring, employee
performance analytics, worker behavior analysis algorithms,
smart policing of social
• Office Solutions – Cognitive Engine for incident management,
Conversational AI for collaboration, Real time Information
Extraction and dissemination, Intelligent meeting data analysis
• Supply chain, Transport & Logistics – SCM serialization, fraud
detection, fleet and driver safety platform, connected vehicles,
embedded AI for passenger safety

8. What changes with workforce
• Continuous Work a la Kaizen
• Work from Home policies
• Home Office Logistics Support
• Remote workforce management solutions
• Asynchronous Communication Apps / Platforms
• Outcome Based Performance Tracking
• Virtual Workplaces and Infrastructure Connectors

10. Questions to ponder
• How do you support to run the end-to-end education / sports/ healthcare / banking / retail sales process
from home?
• How can you rapidly adjust billing and invoicing to be sensitive to the financial needs of your customers?
• How do you get visibility across your organization about your customer urgent requirements, priorities?
• How do you mobilize your remote teams to act?
• How can automation and AI-powered tools help to make their lives easier?
• How can you easily visualize data to identify bottlenecks and quickly assess where teams need support?
• How can AI help with scenario planning in new delivery and operational risks?
• How can you collaborate effectively across functions?
• How can you bring everyone up to speed without unnecessary meetings?
• How does S/W development in staging areas happen remotely? Hosting in pre production and release
management?
• How can remote manufacturing happen? How can social distance and production happen?
• How do hospitals change operations for efficiency?
• How do airports and schools change operations?

11. AI and Security
• With technological advancements driving businesses and customers online,
AI and cybersecurity have become imperative. Additionally, the remote
working trend due to the COVID-19 pandemic has boosted demand for
cybersecurity.
• AI can identify and prevent cyber attacks.AI ensures minimum human involvement in cybersecurity
affairs, reducing the scope for errors. AI-based websites can detect any sort of unauthorized entry,
making it difficult for hackers to get access.
• However, just identifying the threat cannot save a website from cyber attackers. AI can now help
prevent a cyberattack by thinking the way a hacker does to break a security code and gain entry to
the target website. Hence, before the hacker identifies a weaker point of attack, AI can assess the
situation and make the necessary changes.
• Additionally, AI doesn’t require any break because it is programmed to deal with high-risk tasks
without any concern.
• AI has undergone rapid progress in recent years. It can now not only offer mere technical assistance
to cybersecurity experts but also track down cyber security breach and inform appointed personals
to take corrective measures to rectify the same in no time.

12. Conclusion
• In times of crisis, people can come together to achieve amazing
things. Some organizations have accelerated innovation and
made changes in 10 days that they were unable to achieve in
the previous 10 years. Silos have disappeared and decision
making has been devolved.
• Risk averseness has forcibly disappeared
• P2P communication has enhanced exponentially
• Together culture has come here to stay
• “AI” has become a reality, not just a consulting buzzword.