Persuade and
Convert with
Neuromarketing!
Affiliate Day 2012
Utrecht - May 31, 2012

Roger Dooley
Dooley Direct, LLC

NeuroscienceMarketing.com
RogerDooley.com
rogerd@dooleydirect.com
@rogerdooley
Most
Marketing
Fails.
@rogerdooley
#AFD12 #Brainfluence
“Half my advertising is wasted…
“…if only I knew which half!”
@rogerdooley
#AFD12 #Brainfluence
Wanamaker guessed
TOO LOW!
@rogerdooley
#AFD12 #Brainfluence
95%

of New Products

@rogerdooley
#AFD12 #Brainfluence
95%

of New Products

(Acupoll)

@rogerdooley
#AFD12 #Brainfluence
98%

of Direct Mail

@rogerdooley
#AFD12 #Brainfluence
98%

of Direct Mail

@rogerdooley
#AFD12 #Brainfluence

(DMA)
98%
of Emails

@rogerdooley
#AFD12 #Brainfluence
98%
of Emails

(DMA)

@rogerdooley
#AFD12 #Brainfluence
20%

of Ad
Campaigns
@rogerdooley
#AFD12 #Brainfluence
20%

of Ad
Campaigns
@rogerdooley
#AFD12 #Brainfluence
20%

of Ad
Campaigns
@rogerdooley
#AFD12 #Brainfluence
20%

of Ad
Campaigns
@rogerdooley
#AFD12 #Brainfluence
Project Impact
2008 Research:

“Stores too cluttered”

@rogerdooley
#AFD12 #Brainfluence
Real Impact: -$1.85 Billion

@rogerdooley
FD12 #Brainfluence

Source: DailyArtifacts.com, Phil Terry
Project Impact
2010 Research:

“Want more products”

@rogerdooley
#AFD12 #Brainfluence
Most
Marketing
Fails.
@rogerdooley
#AFD12 #Brainfluence
Iceberg: 88% Hidden
Mind: 95% Subconscious
(Lakoff & Johnson)

@rogerdooley #AFD12 #Brainflu
@rogerdooley
#AFD12 #Brainfluence
Neuromarketing

@rogerdooley
#AFD12 #Brainfluence

@rogerdooley
Psychology & Social Science
Response

Stimulus

Brain

Neuroscience
@rogerdooley
#convcon

http://sandsresearch.com/
Neuroscience
•EEG
•fMRI
•MEG
•Biometrics

Behavioral
Science

•Behavior Studies
•Eye Tracking
•Facial Coding
•Response Timing

@rogerdooley
#AFD12 #Brainfluence
Neuroscience
Research

Techniques
to Increase
Conversion
@rogerdooley
#AFD12 #Brainfluence
Neuro-Nudges

@rogerdooley
#AFD12 #Brainfluence
Your offer
+
neuro-nudge(s)
=
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Scarcity
Photo via Doniv.org
Vs.
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Scarcity +
Social
Proof!

@rogerdooley
#AFD12 #Brainfluence
Creating Scarcity

@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Use SCARCITY to make
your offer more
attractive.
#

64

@rogerdooley
#AFD12 #Brainfluence
Scarcity on Steroids

@rogerdooley
#AFD12 #Brainfluence
FTW
@rogerdooley
#AFD12 #Brainfluence
Amp up SCARCITY EFFECT
by showing decreasing
availability.
#

96

@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
rogerdooley #AFD12 #Brainfluence

Source: James Breeze
rogerdooley #AFD12 #Brainfluence

Source: James Breeze
Use baby images to attract
and focus attention.

30

#

@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence

Kantar Media
77%

Free
Shipping

@rogerdooley
#AFD12 #Brainfluence

56%

Free
Returns

Kantar Media
VS.
@rogerdooley
#AFD12 #Brainfluence
vs. 20¢
@rogerdooley
#AFD12 #Brainfluence
Use FREE offers
instead of very cheap
ones.
#

64

@rogerdooley
#AFD12 #Brainfluence
Anchors

@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Irrelevant
Anchors
Social Security #

Estimated Price

00-19
20-39
40-59
60-79
80-99

$16
$27
$29
$35
$56

@rogerdooley
#AFD12 #Brainfluence

Researcher: Ariely
Photos via NASCAR, NFL

Value?
@rogerdooley
#AFD12 #Brainfluence
Even irrelevant numbers
can create price anchors
- avoid low values.
#

96

@rogerdooley
#AFD12 #Brainfluence
Socializing?

@rogerdooley
#AFD12 #Brainfluence

image credit: jessicaswanson.com
The
Ultimatum
Game
@rogerdooley
#AFD12 #Brainfluence
Ultimatum Game Results

@rogerdooley
#AFD12 #Brainfluence
Effect of Social Conversation

@rogerdooley
#AFD12 #Brainfluence
To increase conversion,
socialize first.

40

#

@rogerdooley
#AFD12 #Brainfluence
Rude
Interruption
Justifies Bad
Behavior
@rogerdooley
#AFD12 #Brainfluence
What canceled
rudeness effect?

@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Apologies really DO work.
Apologize!

86

#

@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
What small change did this?
•
•
•
•
•
@rogerdooley
#AFD12 #Brainfluence

Fair Price – Up 7%
Caring – Up 11%
Fair Treatment – Up 20%
Quality – Up 30%
Competency – Up 33%
“You can trust us to do
the job for you.”

#

38

@rogerdooley
#AFD12 #Brainfluence
Personalizaton
Dear Roger,
I’ve got a deal…
@rogerdooley
#AFD12 #Brainfluence
Social
Personalization

@rogerdooley
#AFD12 #Brainfluence
The Doppelganger Effect

@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence

St. Bonaventure University
http://www.becomingextraordinary.net/
(Courtesy: Hobsons)
St. Bonaventure University
http://www.becomingextraordinary.net/
(Courtesy: Hobsons)
Playboy:
http://youtu.be/isjPpbmnaYo
Amazing use of Facebook data:
http://www.takethislollipop.com/
Untapped opportunity:
Put your customer
in the ad.

@rogerdooley
#AFD12 #Brainfluence
Selling
to
Guys?
@rogerdooley
#AFD12 #Brainfluence
Impatient
Short Term
Emphasis
-Margo Wilson and Martin Daly
@rogerdooley
#AFD12 #Brainfluence
Attractive
Photo =
-4% Interest
Rate
Marianne Bertrand et al, 2005

@rogerdooley
#AFD12 #Brainfluence
Test

Source:
Ion
Interactive
+95%

Source:
Ion
Interactive

+35%
@rogerdooley
#AFD12 #Brainfluence
Convert more guys with
“mating triggers.”

#

31

@rogerdooley
#AFD12 #Brainfluence
Decoy Marketing

@rogerdooley
#AFD12 #Brainfluence
Subscription Offer A
$59 – Internet Only
$125 – Internet & Print

@rogerdooley
#AFD12 #Brainfluence

From Predictably Irrational by Dan Ariely
Subscription Offer A
$59 – Internet Only (68)
$125 – Internet & Print (32)
Predicted Revenue – $8,012
@rogerdooley
#AFD12 #Brainfluence

From Predictably Irrational by Dan Ariely
Subscription Offer B
$59 – Internet Only
$125 – Print Only
$125 – Internet & Print

@rogerdooley
#AFD12 #Brainfluence

From Predictably Irrational by Dan Ariely
Subscription Offer B
$59 – Internet Only (16)
$125 – Print Only
$125 – Internet & Print (85)
Predicted Revenue – $11,444
@rogerdooley
#AFD12 #Brainfluence

From Predictably Irrational by Dan Ariely
Add a less attractive offer
to boost sales of a similar
offer.
8

#

@rogerdooley
#AFD12 #Brainfluence
More Decoy Marketing

@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley

@rogerdooley
#AFD12 #Brainfluence
Add a more expensive
product to boost sales of a
lower priced one.
9

#

@rogerdooley
#AFD12 #Brainfluence
Simple Fonts Convince

@rogerdooley
#AFD12 #Brainfluence
Simple Fonts Convince

@rogerdooley
#AFD12 #Brainfluence
Simple Fonts Convince

@rogerdooley
#AFD12 #Brainfluence
Use simple fonts to
minimize perceived effort.

#

26

@rogerdooley
#AFD12 #Brainfluence
“The most important word in
the vocabulary of advertising is
TEST.”
-David Ogilvy

@rogerdooley
#AFD12 #Brainfluence
Persuade and
Convert with
Neuromarketing
Affiliate Day 2012
Utrecht - May 31, 2012

Roger Dooley
Dooley Direct, LLC

NeuroscienceMarketing.com
RogerDooley.com
rogerd@dooleydirect.com
@rogerdooley

Persuadir con neuromarketing