SlideShare a Scribd company logo
Persuade and
 Convert with
Neuromarketing!
    Affiliate Day 2012
   Utrecht - May 31, 2012

 Roger Dooley
    Dooley Direct, LLC
 NeuroscienceMarketing.com
      RogerDooley.com
  rogerd@dooleydirect.com
       @rogerdooley
Most
Marketing
  Fails.
          @rogerdooley
       #AFD12 #Brainfluence
“Half my advertising is wasted…

 “…if only I knew which half!”

                          @rogerdooley
                       #AFD12 #Brainfluence
Wanamaker guessed
    TOO LOW!
                @rogerdooley
             #AFD12 #Brainfluence
95%
of New Products


               @rogerdooley
            #AFD12 #Brainfluence
95%
of New Products


                       @rogerdooley
                    #AFD12 #Brainfluence
        (Acupoll)
98%
        of Direct Mail


   @rogerdooley
#AFD12 #Brainfluence
98%
        of Direct Mail


   @rogerdooley        (DMA)
#AFD12 #Brainfluence
98%
of Emails


               @rogerdooley
            #AFD12 #Brainfluence
98%
        of Emails


                       @rogerdooley
(DMA)               #AFD12 #Brainfluence
20%
  of Ad
Campaigns

           @rogerdooley
        #AFD12 #Brainfluence
20%
  of Ad
Campaigns

           @rogerdooley
        #AFD12 #Brainfluence
20%
  of Ad
Campaigns

           @rogerdooley
        #AFD12 #Brainfluence
20%
  of Ad
Campaigns

           @rogerdooley
        #AFD12 #Brainfluence
Project Impact
   2008 Research:

   “Stores too cluttered”
   @rogerdooley
#AFD12 #Brainfluence
Real Impact: -$1.85 Billion



 @rogerdooley
FD12 #Brainfluence
                      Source: DailyArtifacts.com, Phil Terry
Project Impact
   2010 Research:

   “Want more products”
   @rogerdooley
#AFD12 #Brainfluence
Most
     Marketing
       Fails.
   @rogerdooley
#AFD12 #Brainfluence
Iceberg: 88% Hidden
Mind: 95% Subconscious
(Lakoff & Johnson)   @rogerdooley #AFD12 #Brainflu
@rogerdooley
#AFD12 #Brainfluence
Neuromarketing




   @rogerdooley
#AFD12 #Brainfluence
                            @rogerdooley
Psychology & Social Science


Stimulus                  Response
            B r a in


           Neuroscience
@rogerdooley   http://sandsresearch.com/
 #convcon
Neuroscience    Behavioral
  •EEG          Science
  •fMRI           •Behavior Studies
  •MEG            •Eye Tracking
  •Biometrics     •Facial Coding
                  •Response Timing




                       @rogerdooley
                    #AFD12 #Brainfluence
Neuroscience   Techniques
               to Increase
  Research     Conversion
@rogerdooley
#AFD12 #Brainfluence
Neuro-Nudges




             @rogerdooley
          #AFD12 #Brainfluenc
Your offer
       +
neuro-nudge(s)
      =
     @rogerdooley
  #AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Scarcity

       Photo via Doniv.org
Vs.

   @rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Scarcity +
          Social
          Proof!
   @rogerdooley
#AFD12 #Brainfluence
Creating Scarcity




   @rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Use SCARCITY to make
   your offer more
      attractive.


64
#
         @rogerdooley
      #AFD12 #Brainfluence
Scarcity on Steroids




   @rogerdooley
#AFD12 #Brainfluence
F TW
   @rogerdooley
#AFD12 #Brainfluence
Amp up SCARCITY EFFECT
 by showing decreasing
      availability.


 96
 #
          @rogerdooley
       #AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
rogerdooley #AFD12 #Brainfluence   Source: James Breeze
rogerdooley #AFD12 #Brainfluence   Source: James Breeze
Use baby images to attract
   and focus attention.



  30
  #
           @rogerdooley
        #AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence   Kantar Media
77%
           Free         56%
         Shipping       Free
                       Returns

   @rogerdooley
#AFD12 #Brainfluence      Kantar Media
VS.
   @rogerdooley
#AFD12 #Brainfluence
vs. 20¢
   @rogerdooley
#AFD12 #Brainfluence
Use FREE offers
    instead of very cheap
            ones.


64
#
             @rogerdooley
          #AFD12 #Brainfluence
Anchors




   @rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Irrelevant
        Anchors
Social Security #      Estimated Price
         00-19              $16
         20-39              $27
         40-59              $29
         60-79              $35
         80-99              $56
   @rogerdooley            Researcher: Ariely
#AFD12 #Brainfluence
Photos via NASCAR, NFL




                         Value?
                             @rogerdooley
                          #AFD12 #Brainfluence
Even irrelevant numbers
can create price anchors
   - avoid low values.


 96
 #
           @rogerdooley
        #AFD12 #Brainfluence
Socializing?




   @rogerdooley
#AFD12 #Brainfluence    image credit: jessicaswanson.com
The
Ultimatum
  Game
       @rogerdooley
    #AFD12 #Brainfluence
Ultimatum Game Results




   @rogerdooley
#AFD12 #Brainfluence
Effect of Social Conversation




   @rogerdooley
#AFD12 #Brainfluence
To increase conversion,
     socialize first.



#
 40        @rogerdooley
        #AFD12 #Brainfluence
Rude
Interruption
Justifies Bad
  Behavior

         @rogerdooley
      #AFD12 #Brainfluence
What canceled
                   rudeness effect?


   @rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
Apologies really DO work.
       Apologize!



 #
  86      @rogerdooley
       #AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
What small change did this?


                  •    Fair Price – Up 7%
                  •    Caring – Up 11%
                  •    Fair Treatment – Up 20%
                  •    Quality – Up 30%
                  •    Competency – Up 33%
   @rogerdooley
#AFD12 #Brainfluence
“You can trust us to do
  the job for you.”



38
#
          @rogerdooley
       #AFD12 #Brainfluence
Personalizaton

Dear Roger,

I’ve got a deal…

                 @rogerdooley
              #AFD12 #Brainfluence
Social
Personalization


            @rogerdooley
         #AFD12 #Brainfluence
The Doppelganger Effect




   @rogerdooley
#AFD12 #Brainfluence
St. Bonaventure University
   @rogerdooley        http://www.becomingextraordinary.net/
                                          (Courtesy: Hobsons)
#AFD12 #Brainfluence
St. Bonaventure University
http://www.becomingextraordinary.net/
                   (Courtesy: Hobsons)
Playboy:
  http://youtu.be/isjPpbmnaYo

Amazing use of Facebook data:
  http://www.takethislollipop.com/
Untapped opportunity:
          Put your customer
               in the ad.


   @rogerdooley
#AFD12 #Brainfluence
Selling
  to
Guys?
    @rogerdooley
 #AFD12 #Brainfluence
Impatient
  Short Term
   Emphasis
-Margo Wilson and Martin Daly
          @rogerdooley
       #AFD12 #Brainfluence
Attractive
      Photo =
    -4% Interest
       Rate
Marianne Bertrand et al, 2005



   @rogerdooley
#AFD12 #Brainfluence
Test




  Source:
    Ion
Interactive
+95%




              +35%
  Source:
    Ion
Interactive
@rogerdooley
#AFD12 #Brainfluence
Convert more guys with
  “mating triggers.”



#
 31             @rogerdooley
             #AFD12 #Brainfluence
Decoy Marketing




   @rogerdooley
#AFD12 #Brainfluence
Subscription Offer A

     $59 – Internet Only

     $125 – Internet & Print


                       From Predictably Irrational by Dan Ariely
   @rogerdooley
#AFD12 #Brainfluence
Subscription Offer A

    $59 – Internet Only (68)

    $125 – Internet & Print (32)
    Predicted Revenue – $8,012
                       From Predictably Irrational by Dan Ariely
   @rogerdooley
#AFD12 #Brainfluence
Subscription Offer B

    $59 – Internet Only
    $125 – Print Only
    $125 – Internet & Print


                       From Predictably Irrational by Dan Ariely
   @rogerdooley
#AFD12 #Brainfluence
Subscription Offer B

    $59 – Internet Only (16)
    $125 – Print Only
    $125 – Internet & Print (85)
    Predicted Revenue – $11,444
                       From Predictably Irrational by Dan Ariely
   @rogerdooley
#AFD12 #Brainfluence
Add a less attractive offer
to boost sales of a similar
          offer.


  8
  #
            @rogerdooley
         #AFD12 #Brainfluence
More Decoy Marketing




   @rogerdooley
#AFD12 #Brainfluence
@rogerdooley
#AFD12 #Brainfluence
@rogerdooley




   @rogerdooley
#AFD12 #Brainfluence
Add a more expensive
product to boost sales of a
    lower priced one.

  #
   9        @rogerdooley
         #AFD12 #Brainfluence
Simple Fonts Convince




   @rogerdooley
#AFD12 #Brainfluence
Simple Fonts Convince




   @rogerdooley
#AFD12 #Brainfluence
Simple Fonts Convince




   @rogerdooley
#AFD12 #Brainfluence
Use simple fonts to
minimize perceived effort.



 #
  26       @rogerdooley
        #AFD12 #Brainfluence
“ The mos t important word in
the vocabulary of advertis ing
          is TE S T.”

              -David Ogilvy


                            @rogerdooley
                         #AFD12 #Brainfluence
Persuade and
 Convert with
Neuromarketing
   Affiliate Day 2012
  Utrecht - May 31, 2012

 Roger Dooley
   Dooley Direct, LLC
NeuroscienceMarketing.com
     RogerDooley.com
 rogerd@dooleydirect.com
      @rogerdooley

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