1. ADVANCED CERTIFICATE
IN
LOSS PREVENTION
Strategies to reduce stock loss
in retail chains, warehouses,
factories & businesses
02 - 04 OCTOBER 2011
RADISSON BLU
DUBAI DEIRA CREEK
UAE NUS!
SPECIAL BvOlly ttestted
i ey e e
iv
COURSE OVERVIEW A comprehensual to guide you
re
Training Man
t work.
to
This course is designed for those persons working in retail chains, w hen you return
h
warehouses, factories or other corporate environment where there are high
risks to the security of physical assets. YOUR INTERNATIONA
YOUR INTERNATIONAL
This specialized hands-on training is designed not only for security teams but COURSE FACILITATOR
also for those who want a better understanding of how to reduce property
and stock loss not only from customers but also from their own staff.
Adrian Francis
Statistics show that over 50% of stock losses are internal and we show you Dip.Sec.Man.,Grad.Cert.Man.,Dip.Gov.Inv.
the specialized techniques that you can use to identify and reduce those Director of Training/
losses. Chief Instructor
Australian School of
This 3 days course provides realistic scenario training where each course Security & Investigations
participant learns how to detect, apprehend and interview offenders
involved in theft. Adrian Francis has a long career in law enforcement,
investigations and security intelligence. Extensive
You will improve your skills in detection and apprehension techniques using experience in specialist covert intelligence gathering
practical training rather than theory based. operations coupled with over 25 years experience as a senior
criminal and corporate investigator has given Adrian the
background knowledge and hands on experience to ensure
Loss Prevention will enable delegates to: that Delegates receive only the most up to date and
professional training available.
Reduce your company or business stock loss
Audit and cross checking your system and procedures PROFILE
Provide customised long term solutions Consultant for government and private sector on
Reduce your insurance premiums investigator training and development New South Wales
Police Rescue Squad Course Drug Enforcement Agency
Identify risks and take action to minimise those risks Crime Scene Investigators Australian Federal Police
Save money by identifying employees engaged in theft Surveillance Detective Advanced Certificate in Criminal
Learn covert surveillance techniques Investigations Arson Investigators Certificate Advanced
Diploma in Risk Management Certificate IV in Government
Learn how to manage angry staff or customers
(Fraud Control & Investigations)
1 Over 25 years experience as an Investigator in both law
“ All things can be forgiven 2
enforcement and general investigation environment.
Extensive experience in investigations targeting all levels of
if we can progress ” 3
crime.
Accredited trainer and Director of Registered Training
- Cat Stevens Organization with strong background in investigator training
and risk management.
4 Key skills in technical based investigations, evidentiary,
identification, evaluation, deployment of restricted surveillance
TESTIMONIALS and security equipment including GPS and RF tracking
1 ‘The training was excellent, Adrian makes Loss Prevention techniques simple to equipment and other related equipments.
5 Consultant for corporate clients for risk management, security
understand and I went back to work with a new outlook on how I look at customers
and what we do to prevent theft.’ procedures, surveillance, investigation techniques local and
2 ‘This is the first training class where I felt all training material was delivered international.
successfully through many practical exercises.’ 6 Extensive knowledge and experience in investigation of crime
3 ‘Best course I have done for a very long time. 10 out of 10. Your approach to Loss and serious corruption in the Government & Organizations.
7 Promote, contribute and instruct in safe working practices
Prevention by looking at it as an investigation was brilliant. ’
4 ‘Great course, I realised just how naive I was as a Manager to put nearly all my stock (OH&S)
8 Check and evaluate all briefs of evidence where specialist
losses down to shop lifters. It wasn't until I got back to work that I identified the
investigative services are involved.
problem as internal theft and after a few staff movements cut my losses by 80%.’
© 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. 1

2. COURSE
CONTENT
ALL SESSIONS WILL BE
THEORY AND PRACTICAL BASED
DAY1 SURVEILLANCE
Participants are instructed in the theory of surveillance and how to detect
WHY THIS EVENT
suspicious persons in a retail environment. This Loss Prevention Course is not simply
designed for security personnel. It is designed so
Legal considerations are explored to ensure that all surveillance is carried that persons from any level can identify, detect,
out ethically and lawfully. respond and continually improve Loss
Various methodologies that can be used to detect and reduce employee Prevention techniques in their workplace.
theft in the workplace.
We bring out the best in each team member by
Use of various information-gathering equipment not lecturing to them but by having them
How to gather evidence to be later used in disciplinary proceedings or in involved in scenarios using practical training
using true to life situations.
court.
A practical surveillance session will be carried out in one of the local During the course, participants are exposed to
shopping centre to enhance the participant's skills using one of our many specialist areas associated with Loss
trademark training methods called "Reverse Perspective Surveillance". Prevention. 10 specific techniques include:
1. Covert Surveillance techniques
2. Radio Communication Protocols
3. Investigating Employee Theft
DAY2 APPROACH & INTERVIEWING 4. Body Language
5. Approaching an Offender
Course participants will be instructed in how to deal with and approach 6. Interview techniques
suspected offenders so that the situation is not escalated and reduces the 7. Preservation of Evidence
need for physical force to be used. 8. Legal Requirements
9. Report Writing
A basic session in MOAB (Management of Aggressive Behavior) 10. Occupational health and safety
techniques will be conducted. This training is accredited across the
United States and is considered the best training for those persons having
to apprehend or approach persons that may become aggressive or
violent.
Participants will be instructed in Interviewing techniques and how to
write a comprehensive statement in a clear and concise manner.
Participants will be required to prepare a statement in a practical
environment being involved in a scenario exercise.
DAY3 PRACTICAL EXERCISES
Participants will be required to be involved in a full day of practical
sessions concerning the detection and apprehension of an offender WHO SHOULD ATTEND
(Scenario Situation) and will then be required to write a report on the All security staff from large retail chains,
incident. warehouses, factories or any other business that
This training is considered by many on our clients to be of the greatest suffers stock loss through customers or
importance as participants learn from their mistakes during training. employees, especially:
The afternoon session will include instruction on how to prepare and give Chief Security Officers
evidence at court. The course will end with a debrief session to discuss Internal Auditors, Finance
any issues that may arise. Security Officers
Loss Prevention Officers
Investigation Officers
Plain Clothes Security Officers
Undercover Security Officers
Surveying Officers etc.
COURSE SCHEDULE
8.00 Registration & Coffee/Tea
8.30 Workshop commences
10.30 - 11.00 Morning coffee/tea
12.30 - 13.30 Lunch
14.30 - 15.00 Afternoon coffee/tea
16.30 End of day
2

3. ADVANCED
CERTIFICATE REGISTRATION FORM
IN
LOSS PREVENTION Fax: +603 9205 7788
Strategies to reduce stock loss
in retail chains, warehouses, Tel: +603 9205 7778
factories & businesses
Mobile: +6016 3326 360
02 - 04 OCTOBER 2011
RADISSON BLU
DUBAI DEIRA CREEK Email: kris@360bsi.com
UAE
DELEGATES THE CERTIFICATES
1 Name : Participants will be awarded an academic Certificate, an
Australian Nationally Accredited Statement of Attainment for
Name on tag : the unit:
PRS 30303 Certificate III in Investigative Services
Job Title :
Email : Note:
Completion of this certified course will enable the candidate
Mobile : to pursue higher level qualifications, i.e.
1. Diploma program
2 Name : 2. Professional Security Intelligence Course (Australia)
Name on tag :
OTHER CERTIFIED PUBLIC COURSES
Job Title :
Security Operations & Investigation
Email : Root Cause Analysis
Emergency Dispatch & Control Center Operations
Mobile : Emergency Response Management
3 Name : Warehouse & Distribution Security
Advanced Covert Surveillance
Name on tag : Crowd Management & Riot Control
Job Title :
Hotel Contact Details:
Email : For Room Reservation, contact for 360BSI corporate rates.
Telephone: 00971 4 2057105 Fax: 00971 4 2234698
Mobile : E-mail: reservations.dxbza@radissonblu.com
Radisson BLU Hotel, Dubai Deira Creek
AUTHORIZATION Baniyas Road, P.O. Box 476, Dubai, UAE
(This form is invalid without a signature) General Information:
Name : 1 Closing date for registration is 26th September 2011.
2 The fees cover lunch, tea breaks, materials and certificate.
Job Title : 3 Official confirmation will be sent, once registration has
Email : been received.
4 Participants will need to arrange their own accommodation.
5 Attire: Smart Casual
Tel : ( )
Cancellations/Substitutions
Organization :
Substitutions are welcome at any time. Please notify us at
Address : least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry a 100% liability.
However, course materials will still be couriered to you.
Signature : Date: / /
Thank you for your registration!
COURSE FEES (please tick as appropriate) PAYMENT DETAILS
Payment is required within 5 days upon receipt of
USD 2,695 per delegate the invoice.
USD 6,600 - Special for Group of 3 Bank transfer:
USD 10,000 - Special for Group of 5 360 BSI (M) Sdn Bhd
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
HSBC Bank Malaysia Berhad
the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Bukit Bintang Branch, Kuala Lumpur, Malaysia
Compliance with the local tax laws is the responsibility of the client.
Account No: 203-371059-725
Swift No: HBMBMYKL
* Save up to 50% for In-house Training program
All payments must be received prior to the event date
© 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. www.360bsi.com/security 3