Total Training Needs Analysis (TNA) July 2011


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Total Training Needs Analysis (TNA) July 2011

  1. 1. TOTAL TRAINING NEEDS ANALYSIS ... a full range of TNA activity 24 - 26 JULY 2011LEADERSHIP & RADISSON BLUMANAGEMENT DUBAI DEIRA CREEKSERIES UAE YOUR INTERNATIONALINTRODUCTION COURSE FACILITATOR Understanding the actual training needs of staff members is an important requirement if training programs and learning activities are Derek Stockley going to lead to improved individual and organisational performance. B. Bus. (Acc.), G. Dipl. Org. Behaviour Many commentators are pointing to training as an important element in an organisation’s response to the tough economic times. Director This course concentrates on the knowledge and skills required for successful training needs analysis. It covers what is involved and how it Derek Stockley Pty Ltd is done. Executives and managers need to plan their approach. They also need to PROFILE adapt and make adjustments as the training needs analysis (TNA) Derek Stockley is the Director of Derek Stockley Pty Ltd, a training and management consulting firm based in project progresses. This course covers the formal and informal Melbourne, Australia. environments plus the many skills and competencies required. It covers both small and large scale TNA projects. Derek has been designing and conducting training programmes for over 25 years. He conducts training programs designed to improve individual and Participants will be prepared for training needs analysis at a variety of organisational performance. organisation levels. Participants will embark on new training needs analysis projects with increased confidence. He has conducted various training needs analysis projects, as well as related activities - skills audits, skills profiling, position description writing, process and systems reviews, competency standard development, workforce planning. The largest Training Needs Analysis TOTAL TRAINING NEEDS ANALYSIS will enable delegates to: (TNA) project was for 6500 employees (electricity industry) - a distributed workforce located throughout Victoria. Derek and his trainers regularly conduct TNA Prepare for training needs analysis projects at a variety of levels – activities as part of the in-house training process with simple to complex situations clients. Weigh up the strengths and weaknesses of each situation He has worked with employees at all levels, including managers and executives from technical, sales, Assess the big picture and the detail, and work out the best approach administrative and other professional backgrounds, or approaches including senior managers from the Asia-Pacific area. Build trust, rapport and empathy so that the results are valid and In addition, he has a good understanding of the worthwhile organisational issues that apply in a wide variety of Seek the right information that will set up good training design industries. A training needs analysis project cannot be considered as stand alone – it relates to many aspects Conduct TNA projects in a timely and effective manner of organisational development. Adapt quickly to changed circumstances and new information Derek talks specifically about the projects and issues of Avoid common pitfalls and traps participants. As far as is possible, you will spend time discussing real issues, problems and challenges that Achieve good outcomes for themselves and their organisation you face. Qualifications: • Bachelor of Business (Accountancy) - RMIT • Graduate Diploma in Organisation Behaviour - “Trainer is exceptional.” Swinburne • Certificate IV in Workplace Training - ASCM ”Derek demonstrates what he teaches” ”Provides real learning opportunities” “Knows his subject and cover the key essentials in a way that “Adapts training to the needs participants can use the learning the very next day.” of participants” © 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. 1
  2. 2. COURSE CONTENTDAY1 ESTABLISHING THE KEY CONCEPTS Session 1 - Need for Training Needs Analysis What makes up a training needs analysis (TNA)? What is the reason for the doing TNA? WHY THIS EVENT What do we want the TNA to achieve? 360 BSI recognizes that there is a significant gap What are the objectives and outcome of the TNA? that occurs between training delivery and What does it offer individual staff members? successful implementation. Session 2 - Overview of Training Needs Analysis Participants will learn the key concepts & Training needs analysis model elements of the training needs analysis (TNA) The importance of preparation process & develop the skills to conduct TNA. Individual and organisational competencies How does TNA fit into the organisation? This involves assimilating knowledge and applying that knowledge in practical exercises. Session 3 - Training Needs Analysis process The activities will range from short specific Factors that lead to success exercises to the full range of the TNA activity. Factors that lead to failure The importance of organisational culture and the operating environment Participants will have the opportunity to Incorporating TNA into organisational processes and business models immediately put the concepts and techniques outlined into practice. Practical exercises will relate to actual participantDAY2 USING YOUR KNOWLEDGE situations where possible. Some exercises will be Session 4 - Training Needs Analysis strategy and tactics created based on participant input about real What techniques to use for specific situations – face to face, questionnaires, situations and scenarios. individual, group etc. Throughout the training delegates will be able to Dealing with resistance – creating a positive environment reflect on current practices. The focus will be on Establishing administrative systems that support the process and minimise the workload developing participant confidence and Controlling costs and maximising benefits providing techniques that help to develop a rapport with people involved in the TNA process. Session 5 - Implementing the TNA After the training, participants will be able to Identifying strengths and weaknesses at each stage of the process. handle training needs analysis well in a wide Planning, preparing, adjusting and reviewing the training needs analysis variety of situations. procedure/process. Aligning the training needs analysis to the strategic objectives of the organisation.DAY3 TNA PRACTICAL EXERCISES Session 6 - Practical Training Needs Analysis Skills Attitudes which help Building trust and empathy Questions that lead to a positive response Understanding short-term approaches versus long-term situations How to determine the upper and lower limits of the training needs analysis Session 7 - Training Needs Analysis Issues Coping with changing business priorities Time frames – short term versus long term Broad scale or in-depth The role of technology WHO SHOULD ATTEND Distributed workforces This program is for managers & executives from Cultural differences both the government & private sector. They can Session 8 - Wrap-up and conclusion be line managers, human resource or training managers & specialists. Anyone charged with the responsibility of developing people will benefit from this program.NOTE: COURSE SCHEDULE 8.00 Registration & Coffee/TeaThe enclosed information is a general overview of the course 8.30 Workshop commenceswe offer. However each course will be tailored to suit individual 10.30 - 10.50 Morning coffee/teaclients’ needs. Please inform us of any additional topics to be 12.30 - 13.30 Lunchincluded, at least one week before the training dates. 15.00 - 15.20 Afternoon coffee/tea 17.00 End of day 2
  3. 3. REGISTRATION FORMTOTALTRAINING Fax: +603 9205 7788NEEDS ANALYSIS Tel: +603 9205 7778 Mobile: +6016 3326 36024 - 26 JULY 2011RADISSON BLUDUBAI DEIRA CREEK Email: kris@360bsi.comUAE DELEGATES IN-HOUSE TRAINING 1 Name : 360 BSI is passionate about providing strategic technical programs & high potential training solutions across the region Name on tag : to build personal competencies and organizational capability. Job Title : You will receive practical training from a professionally qualified educator with over twenty years of teaching and Email : training experience. Mobile : Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other 2 Name : topics may be available upon request. Name on tag : OTHER COURSES BY 360 BSI Job Title : Professional Proposal & Report Writing Email : Finance & Capital Investment Analysis Document & Records Management Mobile : Negotiating Profitable Relationships Executive 360 Leadership Program 3 Name : Name on tag : Hotel Contact Details: Job Title : For Room Reservation, please contact Gayathri Yedukumar. Telephone: 00971 4 2057105 Fax: 00971 4 2234698 Email : E-mail: Mobile : Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE AUTHORIZATION General Information: (This form is invalid without a signature) 1 Closing date for registration is 13th July 2011. 2 The fees cover lunch, tea breaks, materials and certificate. Name : 3 Official confirmation will be sent, once registration has been received. Job Title : 4 Participants will need to arrange their own accommodation. 5 Attire: Smart Casual Email : Tel : ( ) Cancellations/Substitutions Organization : Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will Address : carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry 100% liability. However, course materials will still be couriered to you. Signature : Date: / / Thank you for your registration! COURSE FEES (please tick as appropriate) PAYMENT DETAILS Payment is required within 5 days upon receipt of DUBAI, UAE: 24 - 26 JULY 2011 the invoice. Bank transfer: USD 2,495 per delegate USD 6,600 - Special for Group of 3 360 BSI (M) Sdn Bhd HSBC Bank Malaysia Berhad USD 10,000 - Special for Group of 5 Bukit Bintang Branch, Kuala Lumpur, Malaysia The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable Account No: 203-371059-725 the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Swift No: HBMBMYKL Compliance with the local tax laws is the responsibility of the client. * Save up to 50% for In-house Training programs All payments must be received prior to the event date © 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. 3