1) The document discusses how new technologies can help airlines and airports create a more connected supply chain by sharing operational data in real-time. It proposes the "HPE Connected Customer" and "HPE Connected Airport" initiatives to improve the customer experience and increase efficiency.
2) The solutions would use technologies like geolocation, big data analysis, and augmented reality to track passenger movement, understand purchasing behaviors, and provide personalized offers or information.
3) By enabling faster and more predictable passenger flows, the proposals aim to reduce delays, cut costs for airlines, and increase retail revenues for airports.
The smart airport market has risen in prominence with new innovative technologies that have helped personalize customer experiences. Rising IT spending on airports is anticipated to propel the market’s expansion as these solutions ease the burden on airport infrastructure and workforce. Emerging countries are showing dramatic traffic growth, diversity, and choice of airlines.
Connected and Self-Driving Vehicles Spark Industry ConvergenceRay Pun
We live in a connected world where industries and organizations are partnering to serve the consumer. Organizations are responding to major trends including the Internet of Things, urban mobility and the automotive revolution that will lead to:
• More than 190 million connected vehicles by 2021.
• Massive growth in big data.
• Ready or not, self-driving vehicles are coming.
As part of a J.D. Power and Acxiom research study, consumers were asked to share their opinions about self-driving and connected vehicles.
- Personalization should span all channels — because your customer is omnichannel and uses multiple touch points in his or her journey with your organization.
- The fragmentation of channels and customer data makes digital and offline personalization extremely challenging.
- A unified data layer helps consolidate “data signals” from across channels to form a complete, 360-degree view of the customer that enables personalized experiences.
- It is imperative to apply ethical standards to how data should be used and joined as you direct your organization toward deeper omnichannel personalization.
Automotive Artificial Intelligence Market by Component, Technology, and Application: Global Opportunity Analysis and Industry Forecast, 2017-2024, the global automotive artificial intelligence market was valued at $445.8 million in 2017, and is projected to reach at $5,827.6 million by 2024, growing at a CAGR of 43.8% from 2018 to 2024.
Get the sample copy of this report: https://www.alliedmarketresearch.com/request-sample/4638
The smart airport market has risen in prominence with new innovative technologies that have helped personalize customer experiences. Rising IT spending on airports is anticipated to propel the market’s expansion as these solutions ease the burden on airport infrastructure and workforce. Emerging countries are showing dramatic traffic growth, diversity, and choice of airlines.
Connected and Self-Driving Vehicles Spark Industry ConvergenceRay Pun
We live in a connected world where industries and organizations are partnering to serve the consumer. Organizations are responding to major trends including the Internet of Things, urban mobility and the automotive revolution that will lead to:
• More than 190 million connected vehicles by 2021.
• Massive growth in big data.
• Ready or not, self-driving vehicles are coming.
As part of a J.D. Power and Acxiom research study, consumers were asked to share their opinions about self-driving and connected vehicles.
- Personalization should span all channels — because your customer is omnichannel and uses multiple touch points in his or her journey with your organization.
- The fragmentation of channels and customer data makes digital and offline personalization extremely challenging.
- A unified data layer helps consolidate “data signals” from across channels to form a complete, 360-degree view of the customer that enables personalized experiences.
- It is imperative to apply ethical standards to how data should be used and joined as you direct your organization toward deeper omnichannel personalization.
Automotive Artificial Intelligence Market by Component, Technology, and Application: Global Opportunity Analysis and Industry Forecast, 2017-2024, the global automotive artificial intelligence market was valued at $445.8 million in 2017, and is projected to reach at $5,827.6 million by 2024, growing at a CAGR of 43.8% from 2018 to 2024.
Get the sample copy of this report: https://www.alliedmarketresearch.com/request-sample/4638
How Boeing is Using AWS to Transform Commercial Aviation (ENT213) | AWS re:In...Amazon Web Services
In a highly regulated, safety-critical industry like commercial aviation, information sharing is of paramount importance, even when competitive relationships also exist. To solve this problem, Boeing has built a vendor-neutral platform where the players can securely work together to maximize safety and operational efficiency. Leveraging the best-of-industry offerings from AWS, Boeing and other companies can launch innovative applications on the platform with data governance that secures competition-sensitive information from the wrong eyes. In this session, we explore the business drivers behind the project and the challenges met and overcome during design and implementation.
ARTIFICIAL INTELLIGENCE (AI) ENABLED TRANSPORTATION - DISRUPTING AND OPTIMIZI...OliviaThomas57
Transport in developing or emerging markets often faces severe challenges due to growing populations, urbanization, poor infrastructure, and rising prosperity in some regions, increasing cargo volumes, vehicle traffic, and pollution
Presentation at Automotive Leaders Summit on April 7, 2016
Connecting the automotive value chain from design through consumer information and vehicle usage
Driverless Cars: Time for Insurers to Shift GearsCognizant
Insurers need to gear up now to prepare for the huge changes under way with the advent of driverless (autonomous) cars. Taking into considerations factors such as cost, safety, regulations and car longevity, we assess the multi-tiered impact on insurance coverages, pricing, underwriting and claims management for the different phases of driverless car evolution and adoption.
How Telematics Will Improve Driver Experience and Deliver Greater Business ValueCognizant
Rapidly accelerating advances in telematics and human-machine interface design promise to deliver not only superior driving experiences but also benefits across the automotive ecosystem and beyond.
The impending tryst of aviation and artificial intelligence by kalyani tang...kalyanit6
Artificial intelligence becomes an inherent truth of every technological interaction that humans have in a normal day and the aviation industry has not been affected by the progress being made in this area. The main focus in introducing Artificial Intelligence in the aviation industry is to increase the scope of automation, remove barriers at modern airports due to human intervention and improve the quality of service provided to customers.
Steffen Schaefer : How Digitalization is enabling new Mobility ecosystems | Z...Zinnov
Keynote delivered by Steffen Schaefer, Head of Innovation for Mobility Management, Senior Principal at Siemens AG
Urban roads are clogged; Public Transport is at its limit in many places. But demand for urban mobility is only growing. It is predicted to triple by 2050. New mobility services like car sharing, bike sharing, ride sharing are widely emerging. Demand Responsive Transport and self-driving taxi services are becoming a significant new mode in urban transport. They are all largely possible due to new (digital) technologies. Digitalization is highly disruptive to the Mobility ecosystem. The value however of Mobile Internet, Internet of Things, and Cloud Computing is very clear. Aggressive and well funded new players who understand these technologies are entering the market. Traditional main line and public transport operators, Automotive OEMs, taxi companies, and road authorities must act, otherwise they will be left behind. And transport legislation must be adapted to create a suitable framework for a new ecosystem. The large number of mobility services from various providers brings a host of options to the traveler, but also certain complexity. What apps do I need for which region? Packaging and simplification of mobility services is essential. Mobility as a Service (MaaS) will help to do so, in a model that is very similar to Telco industries. A scalable, digital mobility platform will form the backbone of all mobility infrastructure and services.
Innomantra - Patent Portfolio of Electric Cars - 2015 ver 1.0F2Innomantra
The purpose of this study is to analyze the importance given by selected major automobile companies in the electric car segment to innovation, based on their Patent Portfolios. Apart from providing an account of innovation and technological development taking place in the automobile, specifically to electric car segment, the analysis of the patenting activity provides an insight into the current trends in the intellectual property generation activity. The study summarizes results of the research that was conducted on Toyota Motor Corporation, Tesla Motor Inc., The Ford Motor Company, Nissan Motor Company Ltd and General Motors Company.
This report covers filing trends of the above mentioned companies along with status of Patents, International Patent Classification and Priority Date. The study also provides the filing trends and status in the field of engineering to which they belong, along with details of all Patents filed by these companies since 2008.
The electric car industry is still in the nascent stage of growth. The electric car market is majorly concentrated in US and Japanese market. There is an increasing trend in the formation of Joint Ventures in research of electric battery technology by the automobile companies. Electronic and electronic components manufacturing companies like Samsung are filing patents in the electric car segment. This shows that electronic companies are planning to enter the electric automobile market. Developing low cost batteries, providing long range and government support are essential for success of mass-market electric vehicle industry.
The major automobile companies have filed patents in electrical machinery and transport segments. This shows that the investment is majorly done in battery and power train technologies. Though Tesla motors started recently in 2003, it is competing with top automobile companies like Toyota, Nissan, Ford and General Motors which were established nearly 100 years ago. Tesla patents are referred by all the major automobile companies and automobile component manufacturing companies. Tesla motors are followed by General motors which show that GM considers Tesla a direct competitor for the company in the electric car segment. Tesla motors did not cite any other patents filed by other automobile companies. This shows that Tesla motors is leading other automobile companies in technology research. Toyota motors have cited patents of all the other major automobile companies which shows that Toyota is following technological research of all the other major automobile companies.
Innomantra - Patent Portfolio of Electric Cars - Report July 2015Innomantra
Executive Summary'
The purpose of this study is to analyze the importance given by selected major automobile companies in the
electric car segment to innovation, based on their Patent Portfolios. Apart from providing an account of innovation
and technological development taking place in the automobile, specifically to electric car segment, the analysisof the patenting activity provides an insight into the current trends in the intellectual property generation activity.
The study summarizes results of the research that was conducted on Toyota Motor Corporation, Tesla Motor Inc.,
The Ford Motor Company, Nissan Motor Company Ltd and General Motors Company.
This report covers filing trends of the above mentioned companies along with status of Patents, International Patent
Classification and Priority Date. The study also provides the filing trends and status in the field of engineering to
which they belong, along with details of all Patents filed by these companies since 2008.
The electric car industry is still in the nascent stage of growth. The electric car market is majorly concentrated
in US and Japanese market. There is an increasing trend in the formation of Joint Ventures in research of
electric battery technology by the automobile companies. Electronic and electronic components manufacturing
companies like Samsung are filing patents in the electric car segment. This shows that electronic companies
are planning to enter the electric automobile market. Developing low cost batteries, providing long range and
government support are essential for success of mass-market electric vehicle industry.
The major automobile companies have filed patents in electrical machinery and transport segments. This shows
that the investment is majorly done in battery and power train technologies. Though Tesla motors started recently
in 2003, it is competing with top automobile companies like Toyota, Nissan, Ford and General Motors which
were established nearly 100 years ago. Tesla patents are referred by all the major automobile companies and
automobile component manufacturing companies. Tesla motors are followed by General motors which show
that GM considers Tesla a direct competitor for the company in the electric car segment. Tesla motors did not cite
any other patents filed by other automobile companies. This shows that Tesla motors is leading other automobile
companies in technology research. Toyota motors have cited patents of all the other major automobile companies
which shows that Toyota is following technological research of all the other major automobile companies
An Analysis of U.S. P&C Insurance Customer-Facing Mobile AppsCognizant
Property and casualty insurers are playing catch-up in the mobile app space, with most failing to deliver features and functionality that meet consumer needs and expectations, or matching the capabilities provided on existing Web portals, our latest research shows.
How Boeing is Using AWS to Transform Commercial Aviation (ENT213) | AWS re:In...Amazon Web Services
In a highly regulated, safety-critical industry like commercial aviation, information sharing is of paramount importance, even when competitive relationships also exist. To solve this problem, Boeing has built a vendor-neutral platform where the players can securely work together to maximize safety and operational efficiency. Leveraging the best-of-industry offerings from AWS, Boeing and other companies can launch innovative applications on the platform with data governance that secures competition-sensitive information from the wrong eyes. In this session, we explore the business drivers behind the project and the challenges met and overcome during design and implementation.
ARTIFICIAL INTELLIGENCE (AI) ENABLED TRANSPORTATION - DISRUPTING AND OPTIMIZI...OliviaThomas57
Transport in developing or emerging markets often faces severe challenges due to growing populations, urbanization, poor infrastructure, and rising prosperity in some regions, increasing cargo volumes, vehicle traffic, and pollution
Presentation at Automotive Leaders Summit on April 7, 2016
Connecting the automotive value chain from design through consumer information and vehicle usage
Driverless Cars: Time for Insurers to Shift GearsCognizant
Insurers need to gear up now to prepare for the huge changes under way with the advent of driverless (autonomous) cars. Taking into considerations factors such as cost, safety, regulations and car longevity, we assess the multi-tiered impact on insurance coverages, pricing, underwriting and claims management for the different phases of driverless car evolution and adoption.
How Telematics Will Improve Driver Experience and Deliver Greater Business ValueCognizant
Rapidly accelerating advances in telematics and human-machine interface design promise to deliver not only superior driving experiences but also benefits across the automotive ecosystem and beyond.
The impending tryst of aviation and artificial intelligence by kalyani tang...kalyanit6
Artificial intelligence becomes an inherent truth of every technological interaction that humans have in a normal day and the aviation industry has not been affected by the progress being made in this area. The main focus in introducing Artificial Intelligence in the aviation industry is to increase the scope of automation, remove barriers at modern airports due to human intervention and improve the quality of service provided to customers.
Steffen Schaefer : How Digitalization is enabling new Mobility ecosystems | Z...Zinnov
Keynote delivered by Steffen Schaefer, Head of Innovation for Mobility Management, Senior Principal at Siemens AG
Urban roads are clogged; Public Transport is at its limit in many places. But demand for urban mobility is only growing. It is predicted to triple by 2050. New mobility services like car sharing, bike sharing, ride sharing are widely emerging. Demand Responsive Transport and self-driving taxi services are becoming a significant new mode in urban transport. They are all largely possible due to new (digital) technologies. Digitalization is highly disruptive to the Mobility ecosystem. The value however of Mobile Internet, Internet of Things, and Cloud Computing is very clear. Aggressive and well funded new players who understand these technologies are entering the market. Traditional main line and public transport operators, Automotive OEMs, taxi companies, and road authorities must act, otherwise they will be left behind. And transport legislation must be adapted to create a suitable framework for a new ecosystem. The large number of mobility services from various providers brings a host of options to the traveler, but also certain complexity. What apps do I need for which region? Packaging and simplification of mobility services is essential. Mobility as a Service (MaaS) will help to do so, in a model that is very similar to Telco industries. A scalable, digital mobility platform will form the backbone of all mobility infrastructure and services.
Innomantra - Patent Portfolio of Electric Cars - 2015 ver 1.0F2Innomantra
The purpose of this study is to analyze the importance given by selected major automobile companies in the electric car segment to innovation, based on their Patent Portfolios. Apart from providing an account of innovation and technological development taking place in the automobile, specifically to electric car segment, the analysis of the patenting activity provides an insight into the current trends in the intellectual property generation activity. The study summarizes results of the research that was conducted on Toyota Motor Corporation, Tesla Motor Inc., The Ford Motor Company, Nissan Motor Company Ltd and General Motors Company.
This report covers filing trends of the above mentioned companies along with status of Patents, International Patent Classification and Priority Date. The study also provides the filing trends and status in the field of engineering to which they belong, along with details of all Patents filed by these companies since 2008.
The electric car industry is still in the nascent stage of growth. The electric car market is majorly concentrated in US and Japanese market. There is an increasing trend in the formation of Joint Ventures in research of electric battery technology by the automobile companies. Electronic and electronic components manufacturing companies like Samsung are filing patents in the electric car segment. This shows that electronic companies are planning to enter the electric automobile market. Developing low cost batteries, providing long range and government support are essential for success of mass-market electric vehicle industry.
The major automobile companies have filed patents in electrical machinery and transport segments. This shows that the investment is majorly done in battery and power train technologies. Though Tesla motors started recently in 2003, it is competing with top automobile companies like Toyota, Nissan, Ford and General Motors which were established nearly 100 years ago. Tesla patents are referred by all the major automobile companies and automobile component manufacturing companies. Tesla motors are followed by General motors which show that GM considers Tesla a direct competitor for the company in the electric car segment. Tesla motors did not cite any other patents filed by other automobile companies. This shows that Tesla motors is leading other automobile companies in technology research. Toyota motors have cited patents of all the other major automobile companies which shows that Toyota is following technological research of all the other major automobile companies.
Innomantra - Patent Portfolio of Electric Cars - Report July 2015Innomantra
Executive Summary'
The purpose of this study is to analyze the importance given by selected major automobile companies in the
electric car segment to innovation, based on their Patent Portfolios. Apart from providing an account of innovation
and technological development taking place in the automobile, specifically to electric car segment, the analysisof the patenting activity provides an insight into the current trends in the intellectual property generation activity.
The study summarizes results of the research that was conducted on Toyota Motor Corporation, Tesla Motor Inc.,
The Ford Motor Company, Nissan Motor Company Ltd and General Motors Company.
This report covers filing trends of the above mentioned companies along with status of Patents, International Patent
Classification and Priority Date. The study also provides the filing trends and status in the field of engineering to
which they belong, along with details of all Patents filed by these companies since 2008.
The electric car industry is still in the nascent stage of growth. The electric car market is majorly concentrated
in US and Japanese market. There is an increasing trend in the formation of Joint Ventures in research of
electric battery technology by the automobile companies. Electronic and electronic components manufacturing
companies like Samsung are filing patents in the electric car segment. This shows that electronic companies
are planning to enter the electric automobile market. Developing low cost batteries, providing long range and
government support are essential for success of mass-market electric vehicle industry.
The major automobile companies have filed patents in electrical machinery and transport segments. This shows
that the investment is majorly done in battery and power train technologies. Though Tesla motors started recently
in 2003, it is competing with top automobile companies like Toyota, Nissan, Ford and General Motors which
were established nearly 100 years ago. Tesla patents are referred by all the major automobile companies and
automobile component manufacturing companies. Tesla motors are followed by General motors which show
that GM considers Tesla a direct competitor for the company in the electric car segment. Tesla motors did not cite
any other patents filed by other automobile companies. This shows that Tesla motors is leading other automobile
companies in technology research. Toyota motors have cited patents of all the other major automobile companies
which shows that Toyota is following technological research of all the other major automobile companies
An Analysis of U.S. P&C Insurance Customer-Facing Mobile AppsCognizant
Property and casualty insurers are playing catch-up in the mobile app space, with most failing to deliver features and functionality that meet consumer needs and expectations, or matching the capabilities provided on existing Web portals, our latest research shows.
Integrating Siebel CTMS with Medidata Rave and Veeva VaultPerficient, Inc.
Alliance Foundation Trials (AFT), a research organization that develops and conducts cancer clinical trials, selected Perficient’s Siebel Clinical accelerator, ASCEND, as its clinical trial management system (CTMS). Since the initial implementation they have added integrations with Medidata Rave, a unified electronic data capture (EDC) and clinical data management system (CDMS), and Veeva Vault eTMF, an electronic trial master file system.
Why did AFT choose ASCEND? Why did they prioritize the integration with Rave? What challenges led them to integrate with Veeva? How useful are the integrations proving to be? What are their future plans for their CTMS?
Param Singh, director of clinical operations solutions at Perficient, hosted a one-hour “fireside chat” with Jennifer Gaskin, operations director at AFT, in which Param asked all of these questions, and more.
This webinar will focus on:
* On the job accident procedures
* Safety prevention
* OSHA compliance
* Responsibilities of supervisors and employees
Join Rebecca Fairchild, a Risk Management Specialist with G&A Partners, for this webinar on Tuesday, April 26th at 11am Central Standard Time.
This webinar was posted on April 26, 2011 and presented by Rebecca Fairchild.
In a hyper-competitive environment, with tight margins and increasing regulatory and environmental pressures, airlines have for many years looked to technology to deliver greater operational efficiency. Accenture’s Technology Vision for Airlines reveals five technology trends that will help airlines plot their course through digital disruption.
Digital transformation in airline industry jan. 2018DIGITAL MONK
Airlines are under siege as innovative new services place themselves between the airlines and their customers. Digital intermediaries like Kayak, Priceline, Expedia, Skyscanner, Hotwire, Travelocity, Orbitz, CheapOair, and many others are making it more difficult for airlines to stay close to customers.
Four key factors that will accelerate air travel in 2019Posterscope
Renovation and expansion of airports all over the world continues at a rapid pace as flyer demands grow and change. As a result, we’ve seen an increased drive for more integrated advertising within the airport environment, focused on reflecting passenger journeys and enhancing these through service provision.
James McEwan, Managing Director, PSI, looks at four factors enabling more engaging and timely advertising from operators throughout the travel sector:
Aviation Beyond COVID 19/CLOUT in Aviation Beyond COVID 19Assem mousa
he global pandemic of Corona, the history of aviation has not passed before, and all aviation and tourism workers are at risk due to this crisis. The danger
How enterprises in the travel business are successfully navigating their digital transformation strategy and interacting with their customers across every touch-point.
Significance of Mobile Computing in the Airline Industry - WhitepaperNIIT Technologies
This paper proposes a mobile based application that can serve as a companion for travelers. The proliferation of powerful devices and technologies has opened up a whole new world of possibilities. Internet and mobile devices have connected people in a way that were never possible before.
The 2017 Imperative for Global Airlines By CellPoint MobileVanessa Horwell
Today’s airlines and travel companies face a market in which innovation is driven externally. The ability to support a range of mobile transactions for their mobile-first passengers will soon emerge as a critical, defining brand characteristic.
In this new travel market, the push for mobile-first strategies and brand DNA must start in the executive suite and filter throughout the entire organization if airlines hope to keep pace with a fast-moving mobile market and its revenue potential. Emboldened by a mobile-centric strategy, airlines will be able to attract more passengers, create more opportunities and paths to purchase, cater to a younger, mobile-focused customer, re-energize their loyalty programs and position themselves for success in the mobile environment.
This report looks at the powerful imperative of mobile-first strategies for payments, loyalty, operations, interactions and airlines' ability to cater to customers who arrive with high expectations.
The 2017 Imperative for Global Airlines By CellPoint MobileVanessa Horwell
Today’s airlines and travel companies face a market in which innovation is driven externally. The ability to support a range of mobile transactions for their mobile-first passengers will soon emerge as a critical, defining brand characteristic. In this new travel market, the push for mobile-first strategies and brand DNA must start in the executive suite and filter throughout the entire organization if airlines hope to keep pace with a fast-moving mobile market and its revenue potential. Emboldened by a mobile-centric strategy, airlines will be able to attract more passengers, create more opportunities and paths to purchase, cater to a younger, mobile-focused customer, re-energize their loyalty programs and position themselves for success in the mobile environment.
This report looks at the powerful imperative of mobile-first strategies for payments, loyalty, operations, interactions and airlines' ability to cater to customers who arrive with high expectations.
How can airlines improve the customer experience, revive brand loyalty and undo the effects of years of cost-cutting?
Read more and watch videos>> http://bit.ly/FoAT
Tecnología móvil: una de las tendencias clave de los viajes de negocio Miguel Cabrera
La compañía Carlson Wagonlit Travel ha analizado las cinco tendencias clave que están transformando el mundo de los viajes corporativos: el uso de la tecnología móvil en la gestión, la personalización de los desplazamientos, la introducción de la economía colaborativa, las nuevas formas de reserva y las últimas soluciones de pago.
Digital readiness for customer experience in the airline industry - AccentureAccenture ASEAN
Most airlines have a clear vision for using digital technology to improve customer experience. But they lack the know-how and talent to bring the vision to life.
This Accenture report examines the disruptive impact of digital technology on the airline industry with a focus on customer experience.
The findings are based on in-depth interviews with 25 airline senior executives throughout the world.
Digital readiness for customer experience in the airline industry - AccentureClement Quek
Most airlines have a clear vision for using digital technology to improve customer experience. But they lack the know-how and talent to bring the vision to life.
This Accenture report examines the disruptive impact of digital technology on the airline industry with a focus on customer experience.
The findings are based on in-depth interviews with 25 airline senior executives throughout the world.
Pertaining to this ever-growing and evolving segment, what are various ways in which airports can create and deliver value to their passengers, while building closer, more personal relationships with them?
To analyse this, David McMullen and Shubhodeep Pal will be delving into opportunities such as ‘crowdsourcing’, ‘crowdfunding’, end-to-end mobile experiences and next-generation airport retail over a series of upcoming articles in #AirportMarketingX.
Australian Government,
Corporate and NGO
partnerships establish
The Dandelion Program
to deliver social and
economic benefits for
workers with Autism
Spectrum Disorder and all
Australians
Retailers such as Tesco are using weather forecasting data to accurately predict – and fulfill – how the weather affects customer purchasing trends. For commercial enterprises there are also arguments in favour of opening up its own datasets as well as benefiting from open government data. Our BVEx infographic weighs up the pros and cons of both using and publishing data sets and brings you case studies from public and private sectors.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Time for co-operation
1. Business white paper
Time for co-operation
IT enables airlines and airports to create a connected supply chain
2. Page 2Business white paper
Table of contents
3 Challenges of a changing market
4 New technology is a driving force
4 Mobility and real-time information management exchange are key
5 New industry vision
5 Why Hewlett Packard Enterprise
6 The HPE solution
8 Operational and financial benefits
9 Looking to the future
11 Concept to reality
3. Page 3Case study
KPN Werkplek
Industry
IT services
Page 3Business white paper
They need to review the way they use operational data for events, touch points and check
points from kerbside to gate, ramp, apron and in flight. They also need to reposition their
approach to retail and entertainment services, replacing traditional paper-based transactions
and physical contact with self-service and automation and move from fixed installations
to mobile.
Technology aligned to business and operational processes is the key enabler and
Hewlett Parkard Enterprise Travel and Transportation is at the forefront of this
revolution with initiatives that aim to create the HPE Connected Traveler and
the HPE Connected Airport.
Challenges of a changing market
Air travel is a boom industry. International Air Transport Association (IATA) figures show
that 5,700 passengers board an aircraft every minute and 3.3 billion passengers flew in 2014.
If latest industry forecasts are correct, the positive trend is set to continue.
Not only are passenger numbers increasing but travellers are also becoming more
discerning with challenging expectations. For its 2014 Global Passenger Survey, IATA
contacted 5,500 respondents in over 140 countries through social media, email and
word-of-mouth.
The survey reveals that airline websites remain the predominant booking channel,
accounting for more than 50 per cent of flight bookings, while just 25 per cent of passengers
now use travel agencies. A quarter of travellers visit at least three websites before buying
their ticket and one in ten people buy travel through social media (in Asia Pacific this figure
rises to one in five).
Self-help has been a key turning point and the survey reveals that modern travellers have an
appetite for joined-up and automated services.
Thirty-eight per cent expressed a preference for automatic check-in, receiving their
boarding pass from the airline direct by text message or email. Seventy-five per cent
said they would use self-tag bags with printed or electronic labels and 80 per cent would
welcome being able to track their bags throughout the journey.
When booking, more than 50 per cent of travellers in North America also bought ancillary
products and services such as excess baggage, seat upgrades, travel insurance, hotel
bookings, car rental, priority check-in and boarding, duty free shopping and lounge access.
The survey also shows that passengers are now more demanding, with 50 per cent
considering a queue time of more than ten minutes to be unacceptable. Just one per cent
would accept a 20 minute queue.
The need to reduce cost, boost productivity and improve
service levels has plunged the air services industry into an
era of critical transformation. Airlines and airports are
re-evaluating how they operate and are recognising the
need to create a connected supply chain by working
together as one cohesive business service unit.
4. Page 4Case study
KPN Werkplek
Industry
IT services
Page 4Business white paper
Airports need to gain more understanding of crowd movement to control and improve
passenger flow. They need to collect data on passenger footfall in critical areas so they
can reduce bottlenecks and identify the most visited areas. They also require better
interaction with passengers to improve guidance on boarding notifications, gate changes
and irregular operation handling. On the retail front they need improved footfall and the
browse-to-purchase rate to increase sales.
New technology is a driving force
Airlines and airports are finding that traditional routes to market are no longer sustainable
in an environment that’s in constant change. The emphasis is swinging from operational to
retail and entertainment. As the industry becomes more customer centric and the customer
more educated and informed they are more demanding and more discerning as to quality of
service delivery. These changes in the dynamics of their business are putting the industry at
the forefront of technical change.
The ability to align business strategy and vision with IT means that the airport chief
information officer (CIO) is taking on a new role. No longer purely a supplier of IT services,
the future CIO will be a director of transformation, bringing IT closer to the airport business.
Next generation IT platforms will take advantage of advances in virtualisation, open source
frameworks and operating systems. They will also embrace cloud technologies to provide
Software-as-a-Service, Platform-as-a-Service and Infrastructure-as-a-Service. Mature service
oriented architectures, rules engines, messaging, search functionality, business intelligence
and data warehousing technologies will all have a part to play and will be integrated into
environments that are built from the ground up, to meet the specific needs of the air
service industry.
Mobility and real-time information management
exchange are key
This is the age of mobility and that is the main foundation for change in air travel.
It’s predicted that 5.13 billion people, or 69.4 per cent of the world population, will be
using mobile phones by 2017 and that 49 per cent of them will have smartphones.
It’s also anticipated that 91 per cent of all people accessing the Internet will do so
from their phones by 2017.
1
“Our concept is based on Hewlett Packard Enterprise’s
ability to manage and analyse data and on the New Style
of Business with social networking and unstructured data.
Our analytical tools enable us to use customer data to
influence and profile customer behaviour.”
— Chris Owens, director and strategist, Global Travel & Transportation Industry,
Hewlett Packard Enterprise
1
Source: marketer: Smartphone Users
Worldwide 2012-2017 Report
5. Page 5Case study
KPN Werkplek
Industry
IT services
Page 5Business white paper
In its latest Mobility Report, telecommunications specialist Ericsson underlines the rapid
growth of this market. It says that total mobile subscriptions are expected to grow from
6.8 billion in Q1 of 2014 to 9.2 billion by the end of 2019. The report predicts a tenfold growth
in mobile data traffic between 2013 and 2019 with the fastest growing segment, video,
expected to increase by 13 times. Social networking is expected to grow tenfold by 2019;
audio traffic eightfold and Web browsing sixfold. The airport model will be far less fixed
installations and more mobile device management. The need to manage the use of mobile
devices will also put pressure on airport operators to improve customer movement through
the airport and enable on-time departures.
New industry vision
Average travellers find using an airport to be a tedious combination of waiting and
queueing but that could become a thing of the past. IATA has a vision that aims to transform
the experience, allowing passengers ‘to seamlessly walk through the airport without
breaking stride’.
Its Simplifying the Business (StB) programme is an industry initiative that has already
resulted in the automation of many existing processes, including the handover of more
control to passengers, and these have enhanced some areas of the passenger experience.
However, their value has been limited because they operate in the domains of
each individual stakeholder – the airline, the airport and in some instances the
government authority.
The landlord and tenant relationship between airports and airlines is now out of date.
To achieve their common goals, airlines and airports need to collaborate on operational
data, looking at how they can use real-time information. Real progress will be made when
airports and airlines re-evaluate how they operate, aligning their business needs into one
cohesive unit and performing as one connected supply chain. Technology is the catalyst that
will make this a reality and HPE is playing a leading role to bring about the required change.
Why HPE?
HPE has supported the airline industry for over 30 years. Employing 3,500 travel and
transportation professionals, it runs six transportation industry Global Centres of Expertise
and nine similar centres for information management and analytics. HPE has carried out
over 50 airline system migrations in the last 15 years and its solutions are now found in more
than 500 airports where they support over 500 million+ passenger boardings annually.
The company’s technology powers a number of industry suppliers and it also supports
over 100 airlines with outsourcing, applications development, Passenger Service Systems
(PSS) and flight operations. It has several strategic reservations clients and more than
70 departure control clients. HPE PSS and DCS is one of the world’s largest communities
with one billion passenger transactions taking place annually.
9.2billion.Total mobile
subcriptions are expected
to grow from 6.8 billion
in Q1 of 2014 to 9.2
billion by the end
of 2019
6. Page 6Case study
KPN Werkplek
Industry
IT services
Page 6Business white paper
HPE also has all the know-how and technology that the air travel business needs.
Virtualisation and cloud computing are two growing domains, with 93 per cent of airlines
intending to implement these platforms over the next five years. HPE has expertise in these
two disciplines as well as data security.
In addition HPE can bring servers and desktops, unified communications, remote support
and the consumerisation of IT to the table, with particular reference to Bring Your Own
Device (BYOD) and its impact on the airline business model.
As with all new and more open systems, agility is the key and that is delivered by the HPE
New Style of Business which integrates business strategy with IT solutions, such as cloud,
big data and mobility and digitised customer experience capabilities. With its analytics
software it can also collect and manage data on topics such as passenger behaviour, make
sense of it, draw conclusions then pass that information back to the airport operator through
business intelligence dashboards.
The HPE Solution
Creating the HPE Connected Customer is the goal. The initiative puts into context how
innovation can help improve the customer-centric, commercial and operational activities at
an airport. The overall aim is to draw on HPE technology and industry knowledge to build
innovative, managed solutions that are scalable and that can be repeated at a number of
airports on a global basis.
The HPE Connected Customer initiative sets the agenda by which the air services industry
will be managed and measured as it moves to a customer enabled management focus with
a heavy emphasis on retail and entertainment offerings. It recognises that IT will have the
greatest impact over the next seven years as the operational models of airlines and airports
converge to deliver integrated services through a connected supply chain.
“We have a lot of existing customer agreements where we
are supplying the hardware to airports around the world.
Over 500 airports are already using some form of HPE
hardware and we are trying to make that relationship more
collaborative and smarter, creating strategic partnerships
as opposed to a manufacturer and supplier relationship.”
— Chris Owens, director and strategist, Global Travel Transportation Industry,
Hewlett Packard Enterprise
7. Page 7Case study
KPN Werkplek
Industry
IT services
Page 7Business white paper
Technology links the airport and airline with the traveller from online check-in to kerb
and gate, covering all land and airside activities including security processing, retail and
entertainment. Developing this framework will provide an end-to-end vision of airport
customers and focus on their various touch points. It will review the retail requirements of
concessionaires and customers and the operational requirements from kerb to landside,
airside and gate.
The HPE Connected Airport is designed to link the airport and airlines’ operational activities
and business processes across front and back offices, ramp and apron operations. There is a
heavy focus on real-time airport collaboration working models to use data more effectively
across the airport in terms of operational metrics such as on-time departures and minimum
base turnaround times at both hub and route network airport locations. It will also review
ramp and apron operations and security requirements.
Director and strategist with Global Travel Transportation Industry, Hewlett Packard
Enterprise, Chris Owens, explains: “The HPE Connected Customer is the main theme in the
airport environment and we break it down into different elements.
“If you go through a customer’s journey there are various events and touch points they
experience from the time they buy their ticket to arriving at the airport, whether by taxi,
underground, overland train or using a car that is then left at an airport car park.
“We can monitor the customer or passenger’s movement through the airport and all the
interfaces they come across or go through as part of that process – check-in desks, baggage
drop, security, land to airside, duty free, retail, entertainment, lounge, boarding gate and
actually boarding the aircraft.
“All these touch points are managed in turn to offer better services to the passenger, with
concierge class assistance through the airport straight into the lounge and the benefits of a
dedicated personal shopper if you require that type of service during an airport visit.
“The whole idea is to look at data that we can use to profile customers and offer incremental
sales and product opportunities that they can experience during their journey through the
airport environment.”
Specific solutions such as geolocation and big data technologies will be used to provide
analysis of customer foot patterns, dwell times and repeated behaviour.
To increase retail sales, the airport system can be alerted to a customer’s location and will
generate their preferences, based on loyalty, user data and travel schedule.
150kA rolling delay can
cost over £150,000 to
an airline because of
knock-on effects
8. Page 8Case study
KPN Werkplek
Industry
IT services
Page 8Business white paper
The HPE Connected Customer can then generate automatic real-time couponing or
promotions which are sent to the passenger’s mobile device and will direct them to the
appropriate retail outlet. The advertiser and merchant then pays the airport for every
coupon redeemed or forwarded.
HPE Aurasma software can also provide Augmented Reality on mobile devices to
enhance the passenger experience with real-world environments overlaid by
computer-generated input.
“Our concept is based on HPE’s ability to manage and analyse data and on the New Style of
Business with social networking and unstructured data,” says Chris Owens. “Our analytical
tools enable us to use customer data to influence and profile customer behaviour.
“We bring in the whole concept behind what we are doing in communications and media,
again using smart devices where you can communicate messages to a customer in a
particular environment. We can also offer services with airport operators where we
provide the devices and they load on the applications that they use for operational ground
handling purposes.”
Operational and financial benefits
An aircraft is only earning money when it’s in the air so it’s a major advantage if an
airport can work more efficiently with an airline to guarantee that they get the aircraft
away on time.
The HPE Connected Customer and the HPE Connected Airport will enable airlines to better
manage the customer flow through the airport. This will support their main objective which
is to get passengers through security and to the gate as quickly as possible so the aircraft
can push back within its time slot.
“If you look at the return on investment (ROI), based on building an airport operational
dashboard, a rolling delay can cost over £150,000 to an airline because of the knock-on
effects. If you can maintain a very high push back punctuality figure then it’s going to lessen
exposure to incremental costs that haven’t been budgeted for but which would affect the
bottom line,” adds Chris Owens.
As well as eliminating the knock-on impact of late flights it will also avoid the financial
burden of delayed passengers claiming compensation – a serious situation for all airlines
working on tight margins.
Speeding up security also has an effect on retail sales because industry surveys reveal that
ten minutes extra in security cuts the average passenger’s retail spend by 30 per cent.
28%of airports are
increasing investment
in mobile devices
and via social networks
9. Page 9Case study
KPN Werkplek
Industry
IT services
Page 9Business white paper
Sales can also be boosted by leveraging behaviour data to drive real-time targeted offers
and by promoting new and relevant products. Increased retail income benefits both the
concessionaires and the airport. The adage about an airport being a shopping mall with
a runway at the side of it is going to be truer than ever before.
The airport can benefit from better security and can improve the travel experience by
maybe suggesting alternative paths to avoid congestion. It will also generate additional
revenue by supplying data on customer behaviour to merchants.
Passengers will benefit by receiving continuous assistance and guidance while in the airport,
by being informed of retail discounts and special offers and by receiving real-time alerts on
unexpected events such as flight delays or queue bottlenecks.
More work is being done at the airport through the use of an integrated approach to airport
collaborative decision making and the benefits it can bring to the airport operator and
ground handling agency, providing real-time operational data throughout the airport and
displaying it through a combination of fixed installation and mobile devices.
The ability to manage and process both operational and security data through the
appropriate airport control centres and the need to inform the business with regards to
real-time operational metrics is creating a more open environment for data exchange.
Many areas require a more open and informed data exchange. These include asset and
resource management, improved operational capabilities in the event of aircraft delays or
substitutions as part of an irregular operations plan, improved overt and covert security
including access control and the ability to use information in terms of predictive analysis.
To perform and exceed both the service level and operational level agreements in place
between the airport operator, its suppliers and stakeholders and to deliver the required
business metrics and KPIs, airports need access to core and support operational, business
and commercial data.
The HPE Connected Airport model is very much part of the requirement by airports
and airlines to improve overall customer satisfaction across each part of the connected
passenger journey, using the ability to manage and analyse data to improve both front and
back office services and to manage all aspects of the connected airport supply chain from
kerbside to gate and from ramp and apron to perimeter fencing.
Looking to the future
Transformation will bring far more automation to airports with much fewer staff and
passengers becoming masters of their own destiny. They will check themselves in,
produce their own boarding pass and check their own baggage in. The can have their own
personalised smart label that they can carry everywhere around the world no matter what
airline they use. They will scan this then just drop the bag off into a self-service baggage
drop container.
10. Page 10Case study
KPN Werkplek
Industry
IT services
Page 10Business white paper
As aircraft are fitted with more sophisticated avionics, limitation on network
communications will disappear and life in the air will be an extension of life on the ground,
with passengers carrying their own mobile devices and using them in flight as they would
on the ground.
Airlines are looking to add new sales channels with more adaptable kiosks for selling
ancillary products and services located across the airport environment, with social network
sites being the latest addition to a growing channel mix. Early adopters are already
integrating social media sites in the sales process and airlines continue to reduce
agent-led passenger operations in favour of more self-service options.
Passenger self-service continues to grow and is still expanding. Some airports are planning
to increase the number of check-in kiosks, while others plan to introduce more kiosks for
alternative usage such as self-scanning of documents, flight transfer, transit and baggage
labelling. Other airports are looking at reducing the number of kiosks where the use of
mobile and smart devices is on the increase and where the passenger profile is more geared
to using new technology.
Airports also plan to extend the self-service concept to other customer touch points to help
improve the performance and speed of passenger handling throughout the airport. Mobility
and mobile devices are therefore becoming a top agenda item for them to invest in over the
next three to five years.
Also, airports continue to show interest in introducing e-gates to reduce queues and speed
up passenger processing and common bag-drop locations are beginning to feature on
the airport self-service wish list. Over the next three years, 47 per cent of airports plan to
implement common bag-drop locations.
Twenty-four per cent of airports are reported to be increasing spend and investment in
customer services with 28 per cent increasing investment in mobile devices and via social
networks. These increased investment levels during 2015/16 are set to support the airport’s
customer service vision and are directly in line with airline plans on improved information
and automation.
Providing notification of flight status and delays on customer mobile phones remains at
the top of the airports’ mobile investments and using mobile phones to direct customers
around the airport in terms of providing way finder information is beginning to attract
airport IT investment.
Airports will increasingly offer retail services through customers’ mobile phones and, like
the airlines, are starting to consider positioning themselves as providers of Fast Moving
Consumer Goods (FMCG) and entertainment services.
Although the provision of passenger services via social networks remains experimental for
many airports, the majority of airport operators are open to using these channels to provide
enhanced customer services. Most airports expect social networks to make a contribution
as an additional communication channel as well as an important ancillary revenue stream.
11. Page 11Case study
KPN Werkplek
Industry
IT services
Page 11Business white paper
Concept to reality
The HPE Connected Customer and the HPE Connected Airport initiatives have been
undergoing proof of concept (POC) tests at the company’s applications factory in
Galway, Ireland, where a dedicated product manager, chief technical officer (CTO) and
a team of developers are bringing together all the component parts that go to make up
the HPE Connected Airport supply chain.
“We are looking at the whole intelligent hub airport operation that sits under the umbrella of
the HPE Connected Customer,” concludes Chris Owens. “We have a lot of existing customer
agreements where we are supplying the hardware to airports around the world.
“Over 500 airports are already using some form of HPE hardware and we are trying to make
that relationship more collaborative and smarter, creating strategic partnerships as opposed
to a manufacturer and supplier relationship.
“By doing this, we can embrace what airports and airlines are actually trying to do which is
improve the whole customer experience.”
Learn more at
hpe.com/go/consumer-travel