The author expresses deep gratitude to God for creating them and giving them the opportunity to successfully complete their BBA program assignment. They thank their faculty advisor and the manager and employees of Dutch-Bangla Bank who provided guidance, cooperation, advice, and necessary information to help them overcome challenges and complete their report. The author is also grateful to other officials and staff members who supported their work experience at Dutch-Bangla Bank and their thesis advisor without whose supervision and help the thesis would not have been possible to finish.