The document discusses strategies for retaining staff and overcoming generation gaps. It identifies common reasons employees resign, such as feeling undervalued, underpaid, or wanting more growth opportunities. Tips are provided for retaining employees like improving work-life balance, providing feedback and mentoring, recognizing contributions, and offering competitive compensation. Developing second-line leaders and keeping communication open are also emphasized.

1. Retaining Staffs
and Overcoming
Generation
Gaps
18-19 April 2023
by Mr Alex Soh

2. Retaining
Staffs

4. Resignation
Reasons

6. Reasons
for
Quitting
1. They get tired of arguing their positions
2. They get tired of being overlooked and
ignored
3. They don't have faith in their leaders to
run the organization effectively
4. They are exhausted.
5. They get fed up with internal politics.
6. They have big ideas they want to put into practice -- but their
current organization is too hidebound and slow-moving to let
them do it.

7. Reasons
for
Quitting
7. They are underpaid relative to the market --
or underpaid relative to what they could
earn somewhere else.
8. They want to move up faster than your company's
structure, culture and policies will allow them to do.
9. They want to change career paths and there's no way
to do it in your organization.
10.They want to work for themselves.

8. Advantages of
Resignation
• Not all resignations were bad. Some were
good and timely
• The great resignation revealed who in your
team are truly reliable
• Some who resigned formally had already
resigned emotionally a long time ago
• The great resignation also reveals the
limitedness of growth where they are
• The great resignation calls for the great
renegotiation

9. Retaining
Staffs

10. Its important to
retain
employees
1. A stronger workforce
2. Increased productivity
3. Improved morale
4. Decreased costs

11. Tips to
retain an
employee

12. Better work-life
balance
1. Establish clear boundaries
2. Make your time count
3. Make concrete commitments
4. Schedule an ongoing activity
5. Enlist a friend for help

13. Better work-life balance
6. Start small
7. Multitask, where you can
8. Resist perfectionism
9. Allow for flexibility
10.Monitor your progress

15. Dangers of
Overworke
d
Employees
• Shortens life expectancy
• Reduces Health
• Decline in Productivity
• Increases absenteeism
• Disengagement or withdrawal
• Appear demoralized, worried or
stressed
• Perpetuate a negative workplace
culture
• Leave your company for another
opportunity

16. Empathiz
e
• Empathize with
your high
performer (the
eagles of your
team)
• Give attention
• Help wherever you
can
• Know what they
want
• Offer Flexibility

17. Feedbacks and
Mentoring
1. Specific – Clear business focus
2. Timely – Action plan
3. Meaningful – add content and
precision
4. Goal-Oriented – See a bigger picture
5. Focuses on the Future
6. Being effective; is about the Process
and not Person

18. Mentoring
1. Willingness to share skills, knowledge, and expertise.
2. Demonstrates a positive attitude and acts as a positive role
model.
3. Takes a personal interest in the mentoring relationship.
4. Exhibits enthusiasm in the field.
5. Values ongoing learning and growth in the field.
6. Provides guidance and constructive feedback.
7. Respected by colleagues and employees in all levels of the
organization.
8. Sets and meets ongoing personal and professional goals.
9. Values the opinions and initiatives of others.
10.Motivates others by setting a good example.

22. • Save money on recruitment
• Increase the return in investment in their
training
• Keep vital knowledge within the business
• Improve employee performance
• Increase efficiencies
• Encourage innovation

24. 5 Tips for great L&D Program

25. Conduct Retention Interviews

26. Develop
Second
Line

27. Developing Second Line
• Start with Yourself – Self-Development
• Lay a Foundation of Trust and Mutual Respect
• Turn Every Meeting into Learning Opportunities
• Ask Questions
• Learn how to Delegate
• Give Assignments
• Networking – reenforce ownership and collaboration
• Help Navigate Organisational Politics and Culture

31. Show your
appreciation
• Thanking people
• Write personal notes
• recognizing what they did well and
explaining why it was important.
• Present the recognition publicly
• Create annual awards
• Recognize employees in front of
others
• Celebrate for a job well done

32. Conducting
employee
Assessment and
Review
• Use ‘Scale’ (ie 1-10) on attendance, behaviour,
productivity, progress and skills
• Have conversations and ask questions:-
• What are your long-term goals? How can I
support you in meeting them?
• Are there any areas where you think you
could improve?
• Are there any skills you would like to
develop?
• How do you think you have progressed
since our last assessment meeting?
• What achievement have you been
particularly proud of since our last
assessment meeting?
• Set Specific Goals

34. Heart Surgeons

35. Heart Surgeons
• Patient Waiting List
• 31 year old male; Thai , brain surgeon at the height of his career; no
children
• 12 year old female; Vietnamese; accomplished violinist; blind
• 40 year old male; Singaporean, teacher, 2 children
• 15 year old female; Malay, unmarried, 6 months pregnant
• 35 year old male; Indian; Roman Catholic priest
• 17 year old female; Bangladeshi; waitress; high school dropout;
supports/cares for a brother who is severely disabled
• 38 year old female; Chinese; AIDS researcher; no children; lesbian

36. Provide
competitive
compensation
and benefits

37. Compensation
Packages
include
• Salary
• Paid holidays, vacations (and sick days)
• Medical, dental and vision insurance
• Retirement savings plan
• Subsidized Training and Education
• Family and child-care facilities

38. Assessing compensation package
1. Consider what's important to you
2. Know the details
3. Determine the
eligibility
requirements
4. Set a benchmark
5. Consider asking additional
questions

41. Score
00 -25 Excellent You demonstrated great survival skills. Rescued!
26-32 Good Above average results. Good survival skills. Rescued!
33-45 Average Seasick, hungry and tired. Rescued!
46-55 Fair Dehydrated and barely alive. It was tough but rescued!
56-70 Poor Rescued, but only just in time
71+ Very Poor Oh dear, your empty raft is washed up on a beach week after. The
search was called off

42. Team
Player
Qualities
1. You understand your role
2. You welcome collaboration
3. You hold yourself accountable
4. You are flexible
5. You have a positive attitude
6. You commit to the team
7. You offer help
8. You celebrate team successes

43. Leaders’ Responses
• What do you think is missing from
our team?
• How do you view your contribution
to the team?
• Do you think you are important in
your department?
• As a leader/manager/supervisor
what have you done to benefit the
team?
• How do you feel as part of the
group?

45. Family Builds
Trust
1. Love them and let them know
2. Family fun time builds
memories
3. Teach them to appreciate gifts
and commends
4. Avoid Blame-Game
5. Groom them with Love and
Consistency
6. Give Constructive Feedbacks

46. DRAW

47. Keep
communicat
ion Open

48. COMMUNICATION CASE
STUDY
You are the manager of the Operations division. Communication
issues had devolved into ongoing conflict. The division was in the
midst of re-engineering and downsizing; stress soared and
tempers flared. Instead of resolving their differences, employees
filed complaints. As the conflict soared, productivity dropped.
Plus, HR managers and union stewards were
overwhelmed with numerous time-wasting
complaints.

49. 1. Be clear and concise
2. Prepare ahead of time
3. Be mindful of nonverbal communication
4. Watch your tone
5. Practice active listening
6. Build your Emotional Intelligence
7. Develop a workplace communication strategy
8. Create a positive organizational culture

50. Retaining Gen Y Employees

51. Retention

52. 4 Ways to Improve Engagement of
Disengaged Employees

53. Strategies for
• Have room for innovation and creativity
• Changing for working environment
• Sabbatical and off record paid leaves
• Professional training and courses
• Education for families, social gatherings for family and childcare
• Flexible working hours or work from home policy. Empowering
employess