This document provides an overview of accessibility training for MuslimFest. It begins by asking true/false questions about accessibility issues to gauge knowledge. It then outlines the objectives of describing Ontario's accessibility laws, identifying different types of disabilities, and learning the RESPECT model for assisting those with disabilities. Key points covered include defining disability, accessibility barriers, and handicaps. It lists various types of disabilities and discusses support persons, service animals, and assistive devices. The RESPECT model emphasizes treating people with dignity and respect regardless of abilities. The training concludes by providing guidance on how to appropriately assist someone who appears to have low vision.

1. Welcome to MuslimFest!
Accessibility Training

2. What do you know about
Accessibility issues? (T/F)
1. The terms “disability” and
“handicap” mean the same thing
and can be used interchangeably.
2. You can always tell when a person
has a disability.
3. Hearing aids completely correct
hearing.
4. You should never pet a person’s
service animal (i.e., guide dog).
5. You should always speak directly
to someone with a hearing
disability and not their interpreter.
6. People who are blind see nothing.
7. You should always ask a person
with a disability if they would like
assistance before assisting them.
8. People with mental health
disabilities are more violent than
the general public.
9. People who have vision loss or
are blind have a better sense of
hearing.
10.You should never use the phrase
“let’s go for a walk” when speaking
with a person who uses a
wheelchair.

3. Objectives
• By the end of the session, you’ll be able
to:
– Describe the Accessibility for Ontarians with
Disabilities Act, 2005 (AODA) & its importance
– Identify different types of disabilities
– Describe and demonstrate the RESPECT
model for assisting clients with disabilities

4. Accessibility for Ontarians with
Disabilities Act, 2005
• Compliance for Public Sector by 2010 & Private
Sector by 2012
• Accessibility standards in the areas of:
– Customer Service
– Transportation
– Information and Communications
– Built Environment
– Employment
• 11 requirements to comply with accessibility
standards for customer service

5. What is a Disability?
• Disability – Can limit a person’s ability to carry out
their pursuits. A person can have a disability which
is visible, non-visible, permanent or that occurs only
at certain times.
• Accessibility barrier – Anything hindering access by
a person with a disability to goods, services or
activities
• Handicap – Circumstance or setting putting
someone with a disability at a disadvantage.
Handicaps are the result of accessibility barriers.
• Disability – Can limit a person’s ability to carry out
their pursuits. A person can have a disability which
is visible, non-visible, permanent or that occurs only
at certain times.
• Accessibility barrier – Anything hindering access by
a person with a disability to goods, services or
activities
• Handicap – Circumstance or setting putting
someone with a disability at a disadvantage.
Handicaps are the result of accessibility barriers.

6. What Are Types of Disabilities?
• Hearing
• Intellectual or developmental
• Learning
• Mental Health
• Speech or language
• Physical or mobility
• Vision

7. Support Persons, Service Animals,
Assistive Devices
• Support person – Might help customer with a
variety of things from communicating to helping
with mobility or medical needs.
• Service animal – May be dog, ferret, miniature
ponies, monkeys, cats. All are working.
• Assistive device – Tool, technology or other
mechanism that enables a person with a
disability to do everyday tasks and activities.
• Support person – Might help customer with a
variety of things from communicating to helping
with mobility or medical needs.
• Service animal – May be dog, ferret, miniature
ponies, monkeys, cats. All are working.
• Assistive device – Tool, technology or other
mechanism that enables a person with a
disability to do everyday tasks and activities.

8. What Is RESPECT?
R – Realize person 1st, disability 2nd
E – Educate yourself on questions
S – Smile & speak clearly and directly
P – Provide service excellence
E – Enjoy providing service excellence
C – Create a friendly environment
T – Thank the customer for business

9. What Can I Do?
You notice a customer appears to have a
vision disability as they are walking with a
support person through the store. They
ask you where a certain item is located.
How can you assist him?

10. What do you know about
Accessibility issues? (T/F)
1. The terms “disability” and
“handicap” mean the same thing
and can be used interchangeably.
FALSE
2. You can always tell when a person
has a disability. FALSE
3. Hearing aids completely correct
hearing. FALSE
4. You should never pet a person’s
service animal (i.e., guide dog).
TRUE
5. You should always speak directly
to someone with a hearing
disability and not their interpreter.
TRUE
6. People who are blind see nothing.
FALSE
7. You should always ask a person
with a disability if they would like
assistance before assisting them.
TRUE
8. People with mental health
disabilities are more violent than
the general public. FALSE
9. People who have vision loss or
are blind have a better sense of
hearing. FALSE
10.You should never use the phrase
“let’s go for a walk” when speaking
with a person who uses a
wheelchair. FALSE

11. JazakAllah Khair