The document provides an overview of management consulting by discussing an example consulting company (Accenture), the nature and trends of consulting, careers in consulting, and selected consulting methods and frameworks. It describes Accenture's mission, values, history of growth, global presence, markets served, and sample clients. Consulting is defined as providing expert advice and solutions to clients. Reasons for clients to hire consultants include the need for outside expertise, objective perspectives, and access to industry best practices.

1. Lecture – Management Consulting: An Introduction Jürgen Zech 2001 April

4. ACCENTURE: MISSION AND VISION Our Mission : Helping our clients create their future. Our Vision : To become one of the world's leading companies, bringing innovations to improve the way the world works and lives.

8. ACCENTURE: DEVELOPMENT OF REVENUES (U.S. Billions) 1993 $2,876 1994 $3,452 1995 $4,224 1996 $5,302 1997 $6,647 1998 $8,3

9. ACCENTURE: GLOBAL PERSONNEL GROWTH 1997 53,426 1996 44,801 1995 38,027 1994 32,711 1998 65,134

11. Global Competitive Overview Strategy Digital Equipment McKinsey Andersen Consulting Organization Processes Information Technology Business Process Management (Outsourcing) Cap Gemini Sogeti UNISYS IBM Computer Sciences EDS Boston Consulting Booz Allen

13. ACCENTURE: SAMPLE CLIENT LIST

15. NATURE, TRENDS, CAREERS Nature and purpose of consulting Recent trends and current challenges Staff and career paths in consulting

20. EVOLUTION OF CONSULTING FOCUS 1980 1985 1990 1995 2000 2005 Quality Management Lean Management Re-engineering ERP projects Web Technology E-Commerce CRM M-Commerce Strategy

22. STRATEGY VS. IT- CONSULTING Worldwide Professional Services Market $billions Source: Dataquest $250 $475 $45 $85 $25 $5 $0 $100 $200 $300 $400 $500 $600 1990 1999 2003 18% annual growth Pure Strategy IT-related Service

23. GERMAN CONSULTING MARKET OVERVIEW German Consulting market overview 1998: 62.500 Management-, Personnel - and IT-Consultants (BDU e.V.) 1 3.200 Consulting Companies Total revenues: 18,8 bn. DM (BDU e.V.) 1999: 64.500 Management-, Personnel - and IT- Consultants (BDU e.V.) 14.300 Consulting Companies Total revenues: 21,3 bn. DM (BDU e.V.)

24. TOP 20 CONSULTING COMPANIES WORLDWIDE

25. TOP 30 CONSULTING COMPANIES IN GERMANY Source: Lünendonk Consultancy + Research GbR, Hamburg

26. WHERE DO YOU WANT TO GO TODAY? A scene from Lewis Carroll's "Alice's Adventures In Wonderland", when Alice asks the Cheshire cat for directions, speaks volumes about planning where an organization wants to be in the future. "Would you tell me, please, which way I ought to go from here?" asks Alice. "That depends a good deal on where you want to get to," said the Cat. "I don't much care where." said Alice. "Then, it doesn't matter which way you go." said the Cat.

32. NATURE, TRENDS, CAREERS Nature and purpose of consulting Recent trends and current challenges Staff and career paths in consulting

34. CHANGING CUSTOMER EXPECTATIONS – SOME STATEMENTS "CTOs and other e-business strategists do not want to hear me tell them I can help Web-enable their business. That is not enough. They want to know how I can help them transform their business." -- Chuck Burns, global senior vice president, services, KPMG "CTOs have more choices than ever before when it comes to selecting a consultant. We go into bids now where we may compete against one of the giant, Big Five firms ... and even, in some cases, an advertising or marketing agency." -- Scott Lochridge, principal, strategy solutions group, DiaLogos "The days of black magic are over, Consultants can no longer get away with just writing a white paper for the client and saying, 'OK, now you do what I say.' ” -- Jose Campos, president of Rapidinnovation

39. STRATEGIC ALLIANCES OF ACCENTURE

47. NATURE, TRENDS, CAREERS Nature and purpose of consulting Recent trends and current challenges Staff and career paths in consulting

48. STAFF AND CAREER PATHS Accenture McKinsey Partner Associate Partner Manager Consultant Analyst Director Principle Associate Principle Project Manager Consultant

55. PROJECT WORK PLAN: ONE EXAMPLE FOR A THREE-MONTH PROJECT EXAMPLE ALTE FOLIE VERWENDEN