Paul Writer - An Overview

Writer: n A person entrusted with managing a tea
or coffee estate including the marketing and operational
management. A trusted advisor of the estate owner.
Origin: Colonial English.


Paul Writer: n A trusted advisor to brand
owners.




                                                           PHOTO COURTESY AGUSTIN RUIZ, FLICKR
What do we do
              Brand & Positioning Strategy
              Creating a marketing plan
 Advisory     Validating the current plan




              Creating a marketing calendar
              Optimizing allocations
   Plan       Developing the execution eco-system
              Marketing org design
Management    Program Managing the Marketing Plan




               Paul Writer hosts conferences for
               practitioners and senior executives
Conferences    with a passion for marketing.

              Workshops are customized for each
              client. Though the delivery of the
              workshop is usually one day pre-
  Training    work is often required to maximize
              the impact of the session.
Advisory: Areas of
Engagement
                                                                     PREMIUM
       BRAND                         GROWTH
                                                                    POSITIONING




                              •MAPPING OF THE CURRENT AND
                              TO-BE SERVICE/PRODUCT             •BROAD BASED AWARENESS
                              OFFERINGS ARTICULATE THE VALUE    CAMPAIGN THROUGH SELECT
•ARTICULATE THE DISTINCTIVE   PROPOSITION OF THE COMBINED       MEDIA CHANNELS CUTTING
POSITIONING                   ENTITY                            ACROSS EARNED, PAID, OWNED
                              •CUSTOMER MINING:                 MEDIA
•3600 COMMUNICATION PLAN TO           •ACCOUNT BASED            •POSITION THE COMBINED ENTITY
KEY STAKEHOLDERS                      MARKETING &               AS A GO-TO AUTHORITY ON
    •INTERNAL BRANDING                RELATIONSHIP              OUTSOURCING
    •CUSTOMER COMMUNICATION           MANAGEMENT                    •ONLINE COMMUNITIES
    •SALES MESSAGING                  PROGRAM(CUSTOMERS)            •SOCIAL MEDIA
    •INVESTOR RELATIONS               •INFLUENCER RELATIONS         •THINK TANK
                                                                    •SPEAKER BUREAU
    •ANALYST/SOURCING                 (ANALYSTS, INFLUENCERS,   •AGGRESSIVE PROSPECT MINING
    RELATIONS                         ACADEMICIANS)                 •LEAD GENERATION AND LEAD
                                      •PARTNER MARKETING           NURTURING PROGRAMS
                                      (STRATEGIC ALLIANCES)        •INFLUENCER MAPPING
Advisory: The
    Value Proposition                                             WHY NOT BUY
                                                                SOMEONE ELSE?
                                                                                                                  DIFFERENTIATORS
                                                                                                               This is the one attribute which
                                                                                                          differentiates the brand from the other
                                                                                                                            firms.
✤   What is the space you can own in the mind of the                                                  VALUE ADDERS – CUSTOMER BENEFITS

    customer? It is very difficult (and expensive) to
    dislodge an incumbent. What differentiates your            WHY BUY
                                                                   ME?
                                                                                These are benefits that your clients appreciate and which not everyone in the
                                                                                                                industry offers.
    offering?                                                                                These would be the answer to the “Why buy me?” question.

                                                                                                                    TABLE STAKES
✤   Positioning begins with clear, definitive answers to                        Derived from a gambling term, it means the basic offering/customer benefits
                                                                              required to play in that industry.
✤   Who am I?                                                  WHO AM I?


✤   Why buy me?
                                                                                                             SATISFICERS
✤   Why not buy someone else?                                                 Elements which are indispensable and without which you cannot attract clients.


✤   The output of this exercise is Paul Writer’s proprietary                                        PAUL WRITER’S BRANDING HOUSE TM
    Branding House
✤   Do you have the better mousetrap, better cheese, or                     Vision                                                                                        Environment
    both? Your position can be built around core or
    surround branding depending on your assets and                         People                        Input    Core
                                                                                                         Elements Service
                                                                                                                                        Output
                                                                                                                                        Impact
                                                                                                                                                                          Community




                                                                                       Surround




                                                                                                                                                               Surround
    strategic intent.                                            Delivery Facilities                                   Attributes                                         Investor
                                                                                                                                                                          Returns
                                                                              Price

✤   The output of this exercise is the Core-Surround              Country of origin                                                                                       Industry
                                                                                                                                                                          Development
    Attribute Map                                                       Executive
                                                                      Management

                                                                        Corporate                                         Core
                                                                       Governance



                                                                                                  Elements that are directly related to service performance

                                                                                                    Service Delivery          Quality               Business
                                                                                                            Process                                 Benefits


                                                                                 PAUL WRITER’S CORE-SURROUND ATTRIBUTE MAP TM
Advisory: Brand Premium -
    generating excitement about the
    brand
✤   Identify key stakeholders relevant to communicate the newly
    created brand identity
                                                                                                  SAMPLE BRAND MAP
✤   Construct a ‘message map’ that will govern the content of                SOURCE: NO MONEY MARKETING, BY JESSIE PAUL, TATA MCGRAW-HILL, 2009
    communications with each target audience. The messaging
    has to be unique and try to capture a superlative ie only, first,        Levers                      Channels                  Goals
    best
                                                                           •• Executive
                                                                              Executive               • Thought




                                                                                               +
                                                                              Branding
                                                                              Branding                                           1. Become the thought


                                                                                                                           =
                                                                                                        Leadership
✤   Define the most appropriate language and tone of voice for                                                                     leader
    each target audience                                                   •• Pricing
                                                                              Pricing
                                                                                                      • Public Relations         2. Become the face of
                                                                                                                                   the industry
                                                                           •• Country of
                                                                              Country of
                                                                                                      • Awards                   3. Pride of ownership
                                                                              Origin
                                                                              Origin
✤   Prioritize the brand levers and brand channels appropriate to
    each set of target audience                                            •• Sustainability
                                                                              Sustainability          • Online Presence



✤   Define the marketing outreach plan

✤   Identifying the delivery network and organizational structure
    for marketing

                                                    They really understand the pulse of consumers and give you a clear-cut idea
                                                    about human behavior, which is the genesis of any successful campaign. We are
                                                    very happy with the outcomes that we have been able to develop together.”
                                                    Garima Sinha, Head - Marketing, Ramco Systems
Program Management:
Elements of a Marketing Plan
       Awareness        Media Relations        Influencer Relations




   Thought Leadership   Prospect Mining              Online




        Collateral      Partner Marketing        Customer Mining




                          Paul Writer came up with innovative ideas and helped us
                          build the right marketing ecosystem with specialists for
                          media, digital etc.  

                          Ashok Soota, Chairman, Happiest Minds
Training
Paul Writer conducts workshops in the following areas:


    Positioning Strategy
    Brand Blueprint
    Digital Media for Marketing Practitioners
    Digital Media for Senior Executives
    Content Marketing
    Effective PR for Marketing Practitioners
    Executive Branding for Senior Executives
    Brand You
    Self-Actualization - a Marketing Perspective
    Marketing Plan Evaluation and Optimization

                                           Jessie Paul of Paul Writer conducted a well-researched training
                                           session on Social Media marketing for B2B companies at the Aegis
                                           Global Marketing Conference 2012.

                                           Sanjoy Gupta, EVP- Marketing, Aegis Global
Conferences
Paul Writer hosts conferences for practitioners and senior
executives with a passion for marketing. The conferences are
of two types:


Paul Writer Brand Properties - these include The Futurist CMO
Conclave and Great Indian Marketing Summit and CMO
Roundtable Breakfasts. Co-hosted by multiple sponsors, these
attract between 50 and 100 CMO attendees depending on the
format. Previous sponsors include IBM, Dell, Unmetric, Vdopia,
Strategic Outsourcing and One97


Paul Writer Co-hosts - these programs are created in
association with a partner firm and custom-designed around a
specific objective. Previous co-hosts include IBM and
Strategic Outsourcing.


Jessie Paul is also a popular speaker at marketing, business
and diversity programs, both in India and abroad.

           The quality of attendees and speakers was fantastic. With CMOs from the best companies in the country
           presenting and interacting there was so much to learn. It was a pleasure to meet with peers from the
           industry and exchange notes.

           Dharini Mishra, Global Head - Group Brand Management, Suzlon
Jessie Paul is the managing director of Paul Writer, a marketing
advisory firm she founded in 2010. Previously, as Chief Marketing
Officer of Wipro’s IT business, VP & Head - Marketing, iGATE
Global, and as Global Brand Manager at Infosys, Jessie Paul has
been recognized for her contribution towards putting the Indian IT
industry on the global map.

With over 18 years in services marketing, including a stint with
Ogilvy & Mather Advertising, Jessie is considered an expert in
services and B2B marketing and has been recognized as a nextgen
entrepreneur.

In 2009, she authored a book “No Money Marketing,” which
became Tata McGraw-Hill’s fastest selling professional book.

Jessie has been a columnist for publications such as Deccan
Chronicle, Inc India, Business World and is frequently quoted as a
marketing expert in publications such as Economic Times.

Jessie Paul holds an MBA from Indian Institute of Management
(IIM), Calcutta and earned a bachelor's degree in computer science     jessie@paulwriter.com
and engineering from National Institute of Technology (NIT), Trichy.

Jessie’s profile can also be viewed on wikipedia.com                    +91-98451-33198




                                                                                               PHOTO COURTESY POWRU, FLICKR

About Paul Writer

  • 1.
    Paul Writer -An Overview Writer: n A person entrusted with managing a tea or coffee estate including the marketing and operational management. A trusted advisor of the estate owner. Origin: Colonial English. Paul Writer: n A trusted advisor to brand owners. PHOTO COURTESY AGUSTIN RUIZ, FLICKR
  • 2.
    What do wedo Brand & Positioning Strategy Creating a marketing plan Advisory Validating the current plan Creating a marketing calendar Optimizing allocations Plan Developing the execution eco-system Marketing org design Management Program Managing the Marketing Plan Paul Writer hosts conferences for practitioners and senior executives Conferences with a passion for marketing. Workshops are customized for each client. Though the delivery of the workshop is usually one day pre- Training work is often required to maximize the impact of the session.
  • 3.
    Advisory: Areas of Engagement PREMIUM BRAND GROWTH POSITIONING •MAPPING OF THE CURRENT AND TO-BE SERVICE/PRODUCT •BROAD BASED AWARENESS OFFERINGS ARTICULATE THE VALUE CAMPAIGN THROUGH SELECT •ARTICULATE THE DISTINCTIVE PROPOSITION OF THE COMBINED MEDIA CHANNELS CUTTING POSITIONING ENTITY ACROSS EARNED, PAID, OWNED •CUSTOMER MINING: MEDIA •3600 COMMUNICATION PLAN TO •ACCOUNT BASED •POSITION THE COMBINED ENTITY KEY STAKEHOLDERS MARKETING & AS A GO-TO AUTHORITY ON •INTERNAL BRANDING RELATIONSHIP OUTSOURCING •CUSTOMER COMMUNICATION MANAGEMENT •ONLINE COMMUNITIES •SALES MESSAGING PROGRAM(CUSTOMERS) •SOCIAL MEDIA •INVESTOR RELATIONS •INFLUENCER RELATIONS •THINK TANK •SPEAKER BUREAU •ANALYST/SOURCING (ANALYSTS, INFLUENCERS, •AGGRESSIVE PROSPECT MINING RELATIONS ACADEMICIANS) •LEAD GENERATION AND LEAD •PARTNER MARKETING NURTURING PROGRAMS (STRATEGIC ALLIANCES) •INFLUENCER MAPPING
  • 4.
    Advisory: The Value Proposition WHY NOT BUY SOMEONE ELSE? DIFFERENTIATORS This is the one attribute which differentiates the brand from the other firms. ✤ What is the space you can own in the mind of the VALUE ADDERS – CUSTOMER BENEFITS customer? It is very difficult (and expensive) to dislodge an incumbent. What differentiates your WHY BUY ME? These are benefits that your clients appreciate and which not everyone in the industry offers. offering? These would be the answer to the “Why buy me?” question. TABLE STAKES ✤ Positioning begins with clear, definitive answers to Derived from a gambling term, it means the basic offering/customer benefits required to play in that industry. ✤ Who am I? WHO AM I? ✤ Why buy me? SATISFICERS ✤ Why not buy someone else? Elements which are indispensable and without which you cannot attract clients. ✤ The output of this exercise is Paul Writer’s proprietary PAUL WRITER’S BRANDING HOUSE TM Branding House ✤ Do you have the better mousetrap, better cheese, or Vision Environment both? Your position can be built around core or surround branding depending on your assets and People Input Core Elements Service Output Impact Community Surround Surround strategic intent. Delivery Facilities Attributes Investor Returns Price ✤ The output of this exercise is the Core-Surround Country of origin Industry Development Attribute Map Executive Management Corporate Core Governance Elements that are directly related to service performance Service Delivery Quality Business Process Benefits PAUL WRITER’S CORE-SURROUND ATTRIBUTE MAP TM
  • 5.
    Advisory: Brand Premium- generating excitement about the brand ✤ Identify key stakeholders relevant to communicate the newly created brand identity SAMPLE BRAND MAP ✤ Construct a ‘message map’ that will govern the content of SOURCE: NO MONEY MARKETING, BY JESSIE PAUL, TATA MCGRAW-HILL, 2009 communications with each target audience. The messaging has to be unique and try to capture a superlative ie only, first, Levers Channels Goals best •• Executive Executive • Thought + Branding Branding 1. Become the thought = Leadership ✤ Define the most appropriate language and tone of voice for leader each target audience •• Pricing Pricing • Public Relations 2. Become the face of the industry •• Country of Country of • Awards 3. Pride of ownership Origin Origin ✤ Prioritize the brand levers and brand channels appropriate to each set of target audience •• Sustainability Sustainability • Online Presence ✤ Define the marketing outreach plan ✤ Identifying the delivery network and organizational structure for marketing They really understand the pulse of consumers and give you a clear-cut idea about human behavior, which is the genesis of any successful campaign. We are very happy with the outcomes that we have been able to develop together.” Garima Sinha, Head - Marketing, Ramco Systems
  • 6.
    Program Management: Elements ofa Marketing Plan Awareness Media Relations Influencer Relations Thought Leadership Prospect Mining Online Collateral Partner Marketing Customer Mining Paul Writer came up with innovative ideas and helped us build the right marketing ecosystem with specialists for media, digital etc.   Ashok Soota, Chairman, Happiest Minds
  • 7.
    Training Paul Writer conductsworkshops in the following areas: Positioning Strategy Brand Blueprint Digital Media for Marketing Practitioners Digital Media for Senior Executives Content Marketing Effective PR for Marketing Practitioners Executive Branding for Senior Executives Brand You Self-Actualization - a Marketing Perspective Marketing Plan Evaluation and Optimization Jessie Paul of Paul Writer conducted a well-researched training session on Social Media marketing for B2B companies at the Aegis Global Marketing Conference 2012. Sanjoy Gupta, EVP- Marketing, Aegis Global
  • 8.
    Conferences Paul Writer hostsconferences for practitioners and senior executives with a passion for marketing. The conferences are of two types: Paul Writer Brand Properties - these include The Futurist CMO Conclave and Great Indian Marketing Summit and CMO Roundtable Breakfasts. Co-hosted by multiple sponsors, these attract between 50 and 100 CMO attendees depending on the format. Previous sponsors include IBM, Dell, Unmetric, Vdopia, Strategic Outsourcing and One97 Paul Writer Co-hosts - these programs are created in association with a partner firm and custom-designed around a specific objective. Previous co-hosts include IBM and Strategic Outsourcing. Jessie Paul is also a popular speaker at marketing, business and diversity programs, both in India and abroad. The quality of attendees and speakers was fantastic. With CMOs from the best companies in the country presenting and interacting there was so much to learn. It was a pleasure to meet with peers from the industry and exchange notes. Dharini Mishra, Global Head - Group Brand Management, Suzlon
  • 9.
    Jessie Paul isthe managing director of Paul Writer, a marketing advisory firm she founded in 2010. Previously, as Chief Marketing Officer of Wipro’s IT business, VP & Head - Marketing, iGATE Global, and as Global Brand Manager at Infosys, Jessie Paul has been recognized for her contribution towards putting the Indian IT industry on the global map. With over 18 years in services marketing, including a stint with Ogilvy & Mather Advertising, Jessie is considered an expert in services and B2B marketing and has been recognized as a nextgen entrepreneur. In 2009, she authored a book “No Money Marketing,” which became Tata McGraw-Hill’s fastest selling professional book. Jessie has been a columnist for publications such as Deccan Chronicle, Inc India, Business World and is frequently quoted as a marketing expert in publications such as Economic Times. Jessie Paul holds an MBA from Indian Institute of Management (IIM), Calcutta and earned a bachelor's degree in computer science jessie@paulwriter.com and engineering from National Institute of Technology (NIT), Trichy. Jessie’s profile can also be viewed on wikipedia.com +91-98451-33198 PHOTO COURTESY POWRU, FLICKR

Editor's Notes