This document discusses patient satisfaction in hospitals, specifically for inpatient departments (IPD). It defines IPD as requiring admission to closely monitor patients during and after procedures. Factors that influence inpatient care are discussed, including hospital staff, continuing medical education, physical facilities and equipment, and effective bed utilization. Measures to improve IPD satisfaction are presented, such as allowing patients to freely consult with physicians and nurses, providing low-cost treatment and services, using sophisticated technology and equipment, and restricting bed numbers with adequate facilities. Patient satisfaction is identified as an important health outcome and understanding domains of satisfaction can help improve overall patient care quality.

1. Presented-by:-
ABHIJIT DAS
BHM 2ND YEAR
3rd semester
ROLL NO:-12

2. INTRODUCTION:-
Measuring the patient satisfaction is very important
issued that will help very much in improve the
service provided to patient & improve the level of
patient satisfaction. In hospital there two types of
service provide one is OPD & other IPD. IPD is more
better treatment than OPD but that provide higher
cost for service. patient is the one of the importance
resource of any hospital organization.

3. What is IPD? :- Inpatients means that the procedure
requires the patient to be admitted to the hospital primarily
so that he or she can be closely monitored during the
procedure & after words during recovery.
Location of IPD
:-It should be situated away from the main roads and
from OPD to avoid disturbances & potential source of
infection.

4. Importance of patients
satisfaction:-
Patient satisfaction is very importance for hospital
organization.
A. To improving the health infrastructure and health
awareness and make high rate of healthy population.
B. To use of hospital eagerness and to develop hospital
statistics .
C. To evaluate modern technology and disease of
population .
D. To progress the hospital goodwill .
E. To increase the cost of effectiveness in hospital.

5. Factors influencing in patient care:- Various
factors which are depends on inpatient care
A. Hospital staff :- Medical care is provided by hospital
staff. Their efficiency , effectiveness, training &
experience will effect the patient care.
B. continuing medical education :- Continued education
& in services training of entire hospital staff will
contribute to a large extent to better patient.
C. Physical facilities & equipments:- Adequate space
,good design & lay out of wards clean & pleasant
environment availability of adequate.
D. Effectively use of beds:- effective utilization beds is a
factors as well as measures of the quality of care.

6. IPD satisfaction
:- following measures should be adopted for IPD
satisfaction
A. physician, nurses should be freely consult with
patient.
B. provide to the low cost or charges for the
treatment & visiting .
C. provision of appropriate of sophisticated
technology & equipment.
D. bed number should be restricted with all of
facilities.

7. Patient satisfaction is on Important health
outcome old understanding both the
domains of satisfaction as well as their
relative importance to patients is necessary
to improve the overall quality of patient
care. Meeting the doctor, presenting all
relevant information & giving printed
information are very important factors in
improving the patients satisfaction with
cataract surgery.