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Chapter 2
STRUCTURE
 The arrangement of information
(organization) and the techniques
used to highlight information (page
design)
We will learn the basics
of
 organization
 ABC format
 page design
Organization
THE ONE CARDINAL
RULE FOR TECHNICAL
WRITING
Write for your reader,
not for yourself!
Write different parts for
different readers
 Readers do the following:
 Quick scan
 Read summaries, conclusions,
recommendations, charts
 Focused search
 Look at headings and subheadings
to find what they need
 Short follow-ups
 Return for important information
S
t
r
u
c
t
u
r
e
R
u
l
e
#
1
Emphasize beginnings
and endings
 Place important info where
impatient readers want it—at the
beginning and end
 Look at figure 2-1 on page 25.
 Where should this classic
question be answered? “So what
does this document mean to me?
S
t
r
u
c
t
u
r
e
R
u
l
e
#
2
Repeat key points
 Especially in long documents
 For example, key
recommendations may be found in
several places in a long report
 Cover letter
 Executive summary
 Conclusion
S
t
r
u
c
t
u
r
e
R
u
l
e
#
3
ABC Format
 Abstract-Beginning
 Body-Middle
 Conclusion-Ending
What Is the ABSTRACT?
 introduces and summarizes
 It may tell
 why you are writing
 what work you did
 what main points are that decision-
makers want to know
 what main sections follow
•What Is the BODY?
Gives supporting details
 It may tell
 what led up to the project
 how you gathered the information
 where you got the information
• the field
• the lab
• the office
In the Body
 use lead-ins at the beginning of
sections
 include listings
 use graphics
 separate facts from opinions
What is the
CONCLUSION?
 It provides a wrap-up
 It may tell
 conclusions and recommendations
 what happens next
 what single point you want to leave
with the reader
 what you can do to build
goodwill/enhance your relationship
with the reader
Page Design
 Make your document easy
to read with the following 4
rules
Design Rule #1
 Use white space
liberally
 Frame text with 1” to 1.5” margins
 Experiment with double columns
 Skip lines between paragraphs in
single-spaced text
 Use ragged right margins in short
documents
 Use slightly more space above
headings than below them
See
figure
2-4 on
page 33
Design Rule #2
 Use headings and
subheadings often
 Use your outline to create headings and
subheadings
 Use words in your headings that reflect
content
 Be careful--if headings are too general,
they don’t help
 Background of Successful Fund Drive
is better than Background
 Establish a clear visual ranking of headings
Design Rule #3
 Use lists frequently
 Keep lists short (3-9 items)
 Use bullets and numbers
 Punctuate, space, and capitalize
lists properly
 Use proper lead-ins and parallel
structure
Design Rule #4
 Use fonts effectively
 Use serif fonts for regular text
 Example: Bookman - serif
 Consider using a sans serif font for headings
 Example: Arial - sans serif
 Avoid too many font variations in a document
Chapter 4
 Graphics
Definition
Any nontextual portion of
documents or speeches
Graphics can be used
1. to designate a field
 He wanted to find a job in the
graphics field.
 She was talented in graphics.
2. to name graphical items
 I put a graphic on the first page of
my report.
Reasons for Using
Graphics
 simplify ideas
 reinforce ideas
 create interest
 appeal to universal understanding
of visual media
General Guidelines
1. Refer to all graphics in the text
2. Put graphics close to the text
where it is mentioned
3. Position graphics vertically if
possible. (People don’t like to turn
the document.)
4. Avoid clutter
5. Provide titles, keys and source
data
The Term Illustrations
 means the same as graphics,
visual aids
 keep them simple
 label them accurately
 be creative
Tables
 illustrations that place numbers
or words in columns or rows or
both
 use for explaining complex data
1 2
3 4
Figures
 All graphics other than tables
Bar Charts
 use to show comparisons
0
20
40
60
80
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
East
West
North
Pie Charts
10%
21%
57%
12%
1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
 use to show money and %
Line Charts
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
East
West
North
 use to show trends
Technical Drawings
 use to show detail
 Produced with CAD programs
 Exterior view (surface)
 Cross-section view (slice)
 Exploded view (shows
relationships between parts by
looking deeply inside)
 Cutaway view (shows inner
workings by removing exterior)
When Is the Test on This?
Wednesday, Oct. 1,
2008

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ABCs of Technical Writing in business ABCs of Technical Writing in business

  • 2. STRUCTURE  The arrangement of information (organization) and the techniques used to highlight information (page design)
  • 3. We will learn the basics of  organization  ABC format  page design
  • 5. THE ONE CARDINAL RULE FOR TECHNICAL WRITING Write for your reader, not for yourself!
  • 6. Write different parts for different readers  Readers do the following:  Quick scan  Read summaries, conclusions, recommendations, charts  Focused search  Look at headings and subheadings to find what they need  Short follow-ups  Return for important information S t r u c t u r e R u l e # 1
  • 7. Emphasize beginnings and endings  Place important info where impatient readers want it—at the beginning and end  Look at figure 2-1 on page 25.  Where should this classic question be answered? “So what does this document mean to me? S t r u c t u r e R u l e # 2
  • 8. Repeat key points  Especially in long documents  For example, key recommendations may be found in several places in a long report  Cover letter  Executive summary  Conclusion S t r u c t u r e R u l e # 3
  • 9. ABC Format  Abstract-Beginning  Body-Middle  Conclusion-Ending
  • 10. What Is the ABSTRACT?  introduces and summarizes  It may tell  why you are writing  what work you did  what main points are that decision- makers want to know  what main sections follow
  • 11. •What Is the BODY? Gives supporting details  It may tell  what led up to the project  how you gathered the information  where you got the information • the field • the lab • the office
  • 12. In the Body  use lead-ins at the beginning of sections  include listings  use graphics  separate facts from opinions
  • 13. What is the CONCLUSION?  It provides a wrap-up  It may tell  conclusions and recommendations  what happens next  what single point you want to leave with the reader  what you can do to build goodwill/enhance your relationship with the reader
  • 14. Page Design  Make your document easy to read with the following 4 rules
  • 15. Design Rule #1  Use white space liberally  Frame text with 1” to 1.5” margins  Experiment with double columns  Skip lines between paragraphs in single-spaced text  Use ragged right margins in short documents  Use slightly more space above headings than below them See figure 2-4 on page 33
  • 16. Design Rule #2  Use headings and subheadings often  Use your outline to create headings and subheadings  Use words in your headings that reflect content  Be careful--if headings are too general, they don’t help  Background of Successful Fund Drive is better than Background  Establish a clear visual ranking of headings
  • 17. Design Rule #3  Use lists frequently  Keep lists short (3-9 items)  Use bullets and numbers  Punctuate, space, and capitalize lists properly  Use proper lead-ins and parallel structure
  • 18. Design Rule #4  Use fonts effectively  Use serif fonts for regular text  Example: Bookman - serif  Consider using a sans serif font for headings  Example: Arial - sans serif  Avoid too many font variations in a document
  • 20. Definition Any nontextual portion of documents or speeches
  • 21. Graphics can be used 1. to designate a field  He wanted to find a job in the graphics field.  She was talented in graphics. 2. to name graphical items  I put a graphic on the first page of my report.
  • 22. Reasons for Using Graphics  simplify ideas  reinforce ideas  create interest  appeal to universal understanding of visual media
  • 23. General Guidelines 1. Refer to all graphics in the text 2. Put graphics close to the text where it is mentioned 3. Position graphics vertically if possible. (People don’t like to turn the document.) 4. Avoid clutter 5. Provide titles, keys and source data
  • 24. The Term Illustrations  means the same as graphics, visual aids  keep them simple  label them accurately  be creative
  • 25. Tables  illustrations that place numbers or words in columns or rows or both  use for explaining complex data 1 2 3 4
  • 26. Figures  All graphics other than tables
  • 27. Bar Charts  use to show comparisons 0 20 40 60 80 100 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr East West North
  • 28. Pie Charts 10% 21% 57% 12% 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr  use to show money and %
  • 29. Line Charts 0 10 20 30 40 50 60 70 80 90 100 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr East West North  use to show trends
  • 30. Technical Drawings  use to show detail  Produced with CAD programs  Exterior view (surface)  Cross-section view (slice)  Exploded view (shows relationships between parts by looking deeply inside)  Cutaway view (shows inner workings by removing exterior)
  • 31. When Is the Test on This? Wednesday, Oct. 1, 2008