AAA Life Insurance Company is making investments in digital transformation across expanding digital channels, strengthening their team and culture, and enhancing analytical capabilities. They have expanded online purchase and service options for life insurance policies, seeing a 24% shift of sales online and response rate lifts of 30-50% for younger targets. AAA Life also implemented an employee feedback tool that increased employee net promoter score by 25 points and led to cultural awards. Finally, they migrated to a cloud-based policy administration system and data warehouse to improve analytics, automation, and integration capabilities.
Build your first blockchain application with Amazon Managed Blockchain - SVC2...Amazon Web Services
Learn how to set up a blockchain network and deploy your first application using Amazon Managed Blockchain. In this hands-on workshop, attendees build a blockchain network for a nonprofit organization to enable it to distribute funds without an intermediary, ensuring immutable transactions and full transparency to a donor about how the donation is being used. In addition donors can view all of the donations received by the organization and how these donations have been spent. You must have an active AWS account to participate in this workshop.
This slide includes:
1. Concept of E-business
2. Defining e-business
3. Essential features of an e-business
4. Nature of E-business
5. Scope of E-business
6. Goal of E-business
7. Impact of E-business
8. Benefits of E-business
9. Advantages of E-business
10. E-commerce
11. Difference between E-business and E-commerce
12. Relation between E-business and E-commerce
13. Advantages of E-commerce
14. Disadvantages of E-commerce
The PPT is about 3 Models Revenue model , B2B model and B2C model. These Models are different from types of Ecommerce Business. It will help you to understand different model with the help of real life examples. A case study is also provided for better knowledge. In the end you will be able to find your own ecommerce business model.
E-Commerce Business, Technology & Society, Full presentation covering the business model of e-Commerce starting from implementation, operation and revenue streaming, all about how to automate and sell online.
Build your first blockchain application with Amazon Managed Blockchain - SVC2...Amazon Web Services
Learn how to set up a blockchain network and deploy your first application using Amazon Managed Blockchain. In this hands-on workshop, attendees build a blockchain network for a nonprofit organization to enable it to distribute funds without an intermediary, ensuring immutable transactions and full transparency to a donor about how the donation is being used. In addition donors can view all of the donations received by the organization and how these donations have been spent. You must have an active AWS account to participate in this workshop.
This slide includes:
1. Concept of E-business
2. Defining e-business
3. Essential features of an e-business
4. Nature of E-business
5. Scope of E-business
6. Goal of E-business
7. Impact of E-business
8. Benefits of E-business
9. Advantages of E-business
10. E-commerce
11. Difference between E-business and E-commerce
12. Relation between E-business and E-commerce
13. Advantages of E-commerce
14. Disadvantages of E-commerce
The PPT is about 3 Models Revenue model , B2B model and B2C model. These Models are different from types of Ecommerce Business. It will help you to understand different model with the help of real life examples. A case study is also provided for better knowledge. In the end you will be able to find your own ecommerce business model.
E-Commerce Business, Technology & Society, Full presentation covering the business model of e-Commerce starting from implementation, operation and revenue streaming, all about how to automate and sell online.
Amplio - Revolutionizing the Insurance Industry.SURE!
When Amplio, a premier Software as a Service (SaaS) provider envisaged a solution for insurance agencies and agents, SURE! accelerated the launch of the above mentioned solution by taking it to market in 3 weeks flat, which consequently increased its subscriber base from less than 50 to more than 5000 within six months from launch.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Digital Customer Service is customer service that is provided through digital channels, like website support, live chat, email, social media and messaging apps.
As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. By adding new digital silos, many companies have created disjointed islands of context, knowledge bases and automation. However, if digital self-serve and human support are fully integrated and aligned to customer needs and expectations, digital customer service can bring significant benefits such as increased revenue, reduced cost to serve, and higher customer satisfaction.
This presentation defines what digital customer service is and the importance of creating a smooth and seamless omnichannel support for a compelling customer experience. It explains the eight most commonly used digital channels and the mistakes to avoid. Finally, it covers the key techniques and skills for the delivery of excellent customer service and the best practices to manage an omnichannel support system.
LEARNING OBJECTIVES
1. Acquire knowledge and the key concepts of Digital Customer Service
2. Describe the approach, practices and skills for delivering efficient and effective Digital Customer Service
3. Highlight the pitfalls to avoid and success factors for Digital Customer Service
CONTENTS
1. Introduction and Key Concepts of Digital Customer Service
2. Approaches and Practices of Digital Customer Service
3. Techniques and Skills for Human Supported Digital Customer Service
4. Pitfalls to Avoid and Factors for Success
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
SERIES RECAP: As you start planning for 2015, it’s more important than ever to develop real relationships with your customers—creating customer journeys like never before. Over the past 5 months, we hope you were inspired to make the most out of every customer interaction of the customer lifecycle by creating personalized, cross-channel customer journey that will deliver an exceptional brand experience! On December 4th, join Joel Book as he recaps the webinar series and delivers the top 5 things you need to keep in mind when planning for a successful new year.
Speakers: Joel Book, Principal, Marketing Insights, ExactTarget Marketing Cloud
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
2. Proprietary and confidential
AAA Life Insurance Company
• For more than 50 years, AAA Life has put its policyholders first by providing them with exemplary customer care paired
with the advice and value that the AAA brand is known for. AAA Life Insurance Company expands upon the value of the
AAA brand by offering a variety of options for life insurance coverage to customers across the United States.
• As part of AAA, members trust that AAA Life will deliver exceptional service and unwavering support during their times of
need.
• To continually adapt to our customers' evolving needs in this modern, ever-changing world, AAA Life is making substantial
investments in technology across three pivotal areas:
1. Expanding Digital and Self-Service Channels: We are expanding our purchasing and service channels, embracing
digital innovation and self-service options. This expansion ensures seamless, user-friendly experiences, offering our
customers more accessible choices to interact and do business with us.
2. Strengthen Our Team and Culture: We empower our employees to voice their ideas, which strengthens our team,
enriches our corporate culture, and fosters growth for the individual and the organization.
3. Enhance Our Analytical Capabilities: We have upgraded our data warehouse and overhauled our policy admin
system (PAS), improving our analytical capabilities to better understand our customers and their needs.
• This sustained, multi-year effort reflects our commitment to continuous improvement and innovation, positioning AAA Life
as a leader in the industry.
About AAA Life and Our Digital Transformation
2
3. Proprietary and confidential
AAA Life Insurance Company
Digital Transformation Term Life Results
• Direct mail is our highest sales volume channel.
• Previously, customers could only purchase mail offers by mailing
in their payment/application or calling the number on the offer.
• Although mail and phone channels are effective, we wanted to
provide customers with greater choice, more convenience, and
quicker decisioning. This vision led to adding a QR code and URL
to mail offers which direct customers to an online application.
• We now have two mail offer products that can be purchased
through mail, over the phone, and online. Our first omni channel
product was a Guaranteed Issue Whole Life product that became
available online in 2018. This year, we developed an
omnichannel experience for our Term life product. Next year, we
will create a similar experience for our Member Loyalty Travel
Accident (MLTA) product.
• In May 2023, we began testing the mail Term life insurance
product, mailing one group with the QR code/URL, mail, and
phone option and another group with just the mail and phone
option.
- For 5 consecutive campaigns, the group with the QR code/URL
outperformed the group that only had the mail/phone option.
- In our first roll-out mailing using QR code/URL, we have seen a
shift of 24% of total sales to online, exceeding our goal of 20%.
- We experienced a 30-50% lift in response rates for key growth
target age ranges 30-49.
- The origination and booking expense for mail offers purchased
online is ~25% less than mail-in applications.
AAA Life created an omnichannel experience by pairing digital purchasing options with mail offers.
• The digital framework we have established will allow us to bring new products online with greater efficiency and speed.
• Providing customers with online buying options has and will continue to help us meet the needs and preferences of customers.
Implications
3
4. Proprietary and confidential
AAA Life Insurance Company
eService Policy Management Tool Digital Claims Form Submission
• Last year we revamped our self-
service platform, eService, to provide
a modernized look and feel and
developed mobile apps for both
Android and IOS.
• Launching the new eServices
platform doubled our registration rate
from ~12% to 24%.
• Earlier this year, we launched a digital
claims form to provide a streamlined
experience.
• Our previous process required
customers to mail, fax, or call to
submit their claims form.
Call to Text Digital Service Options on AAALife.com
• If a customer calls using a cell phone, we provide
the option to continue the conversation over text.
- 9% of eligible callers select this option.
• Reps can handle up to six messaging
conversations concurrently vs a single call,
allowing us to improve our speed to answer and
service more customers.
• 1/3 of customers using this option are repeat SMS
customers.
• In addition to phone, customers have
several options to get human
assistance on our website including:
- Click to Chat
- Online Customer Support Request
Forms
- Email
Providing choice and convenience extends beyond the buying process. We provide our customers with
options to service their policy across several channels.
4
AAA Life
Mobile
Self-Service Tools
Personal Assistance
5. Proprietary and confidential
AAA Life Insurance Company
Performance & Engagement 2023 Awards
• In September of 2022, AAA Life
implemented Officevibe, a real-time
employee feedback tool focused on
driving employee engagement and
performance.
• Employees are regularly surveyed on
views of their role, manager, direction
of the company and more.
• Executives are able to respond to
employee feedback, even if it was
anonymous, to dive deeper into issues
at hand.
• This regular flow of information helps
managers to strengthen their
relationships with direct reports and
tackle issues such as stress head on.
• Since launch of the program our
Employee Net Promoter Score (eNPS)
increased 25 pts to a score of 36.
• This year, AAA Life was identified as a Top
Work Place by the Detroit Free Press and
received cultural awards for Employee
Appreciation, Well-Being, Professional
Development, and Women Led.
Through the strategic implementation of an advanced employee feedback tool, we empower employees
to have their voices heard and strengthen our company culture.
5
AAAL eNPS Score
Source: OfficeVibe
AAAL Engagement Score
Source: OfficeVibe
11
36
0
5
10
15
20
25
30
35
40
45
6. Proprietary and confidential
AAA Life Insurance Company
Previously, we were operating on a legacy policy admin system and 6 data
repositories that operated independently.
Moving to a cloud-based system created a central location for our data.
• Nothing was connected, making reporting and analysis a lengthy
and manual process
• This provided opportunities to implement new tools such as
PowerBI and automate reporting.
• Stakeholders now have access to real-time data for quick
informed decisions.
• Cloud technology has also played an integral part in transferring
data to our new admin system.
AAA Life implemented a cloud-based system to drive operational efficiency and improve our analytical
capabilities.
• By creating a unified data environment, we can support essential business analytics, and decision-making with secure and reliable data, and
ease of use.
Implications
6
PAS
Power BI
Old
PAS
New
PAS
7. Proprietary and confidential
AAA Life Insurance Company
Background
• Migrating to a SAAS-based policy admin system is imperative to AAA Life’s future success. Not only does it help us achieve operational
efficiency, but its scalability aligns with our expanding needs. As we build out our digital ecosystem, our new policy admin system will ensure
smooth integration, paving the way for a more agile and successful future.
Implications
7
Impact
• AAA Life was operating on a legacy, internally-supported policy
admin system that was over 20 years old. The old system
required more maintenance, more resources, and was more
difficult to integrate with other systems.
• We started our migration to the new SAAS-based policy admin
system using a lean modeling approach. This process included
starting small with just one product and a few policies. Once we
completed the migration of a product or batch of policies, we took
time to learn the impacts and refine the process.
• Today, half of our preexisting business and ~75% of our new
business is in the new system
• Although our transition to the new system will not complete until
next year, we have already seen benefits for both the business
and the customers.
- Using a SAAS-based system has allowed us to automate
several manual processes and achieve operational efficiency.
- The new system is easier to train our call center on. It also has
a better interface with more customer information. This makes
the interaction easier for both the rep and the customer.
We are modernizing our policy admin system for both new business and existing policies, which will
enable us to improve scalability, support growth, and minimize operating costs.