8D : Problem Solving Methodology

8D Problem Solving,[object Object],Automotive Industry,[object Object]

Introduction,[object Object],2 words would summarize,[object Object],this presentation :,[object Object], Gemba (現場) ,[object Object],8D,[object Object]

Introduction,[object Object],Gemba (現場),[object Object],« Actual location of the issue »,[object Object]

Gemba Attitude,[object Object]

8D ,[object Object],= 8 Do ,[object Object],= 8 Disciplines ,[object Object],= 8 Steps,[object Object]

8D: ,[object Object],Systemic problem solving ,[object Object], methodology, introduced ,[object Object], by Ford Motor Company ,[object Object], late 80’s,[object Object]

Do 1:,[object Object],Establish a team,[object Object]

As soon as a customer claim is received, establish ,[object Object],a multi-skilled team,[object Object]

Multi-skilled:,[object Object],Quality, Process Engineering,,[object Object],Production Engineering, ,[object Object],R&D, Lab,[object Object]

And most important:,[object Object],a line member,[object Object]

Do 2:,[object Object],Define the problem,[object Object]

« A problem well stated is a problem half solved »,[object Object]

WWWWWH:,[object Object],Who, What, Where, When, Why, How,[object Object]

Pareto,[object Object],Also called 80-20 rule,[object Object]

Support your problem description,[object Object],by a picture or a sketch,[object Object]

Gemba :,[object Object],Recover as much as required defective parts,[object Object]

Duplication Tests:,[object Object],Try to reproduce the issue,[object Object]

Red Rabbit :,[object Object],Pass the defective part through the process,[object Object]

Do 3:,[object Object],Implement Containment,[object Object]

Containment consist in stopping the bleeding…,[object Object]

… through stock sorting,[object Object]

… enhanced end of line check, etc.,[object Object]

Once containment is agreed among the team, …,[object Object]

It is necessary to validate it:,[object Object],FMEA, Function, Durability, etc,[object Object]

Once validated, implementation follows steps …,[object Object]

Step 1 : Implement at,[object Object],Customer side of the line,[object Object]

Step 2 : Implement at,[object Object],customer stocks,[object Object]

Step 3 : Implement at,[object Object],supplier (your) stock,[object Object]

Step 4 : Implement at,[object Object],your End Of Line,[object Object]

Step 5 : ,[object Object],Include containment into,[object Object],manufacturing process,[object Object]

Do 4:,[object Object],Identify root cause,[object Object]

Make sure you,[object Object],are looking for,[object Object],root-cause !,[object Object]

Most known example,[object Object],is engine oil level issue …,[object Object]

… instead of looking for oil leakage underneath the vehicle, member just add oil !,[object Object]

Few methods would support your root-cause analysis …,[object Object]

Ishikawa:,[object Object],Cause-Effect Diagram, 6M, Fishbone Diagram,[object Object],Machines,[object Object],Methods,[object Object],Materials,[object Object],Measurement,[object Object],Personnel,[object Object],Environment,[object Object]

5 why’s :,[object Object],Ask as much as required the question « Why ?»,[object Object]

Failure Tree Analysis (FTA),[object Object]

Reverse Engineering:,[object Object],Part by part disassembly until identifying root-cause,[object Object]

Do 5:,[object Object],Choose and verify Permanent Corrective Actions (PCAs),[object Object]

Once root-cause identified,,[object Object]

PCAs are agreed within the team…,[object Object]

Once again, validation is a must:,[object Object],FMEA, Function, Durability, etc,[object Object]

Do 6:,[object Object],Implement PCAs,[object Object]

Implementation,[object Object],= Project Management,[object Object]

Do 7:,[object Object],Prevent recurrence,[object Object]

Identify lessons learned,[object Object]

Update procedures & documents,[object Object]

Including DFMEA and Control Plan,[object Object],Update procedures & documents,[object Object]

#8,[object Object],Congratulate the team!,[object Object]

Tips & Tricks before,[object Object],Conclusion,[object Object]

Tips & Tricks before,[object Object],Conclusion,[object Object],Speak with facts ! ,[object Object]

Tips & Tricks before,[object Object],Conclusion,[object Object],Don’t judge. Don’t blame.,[object Object]

Tips & Tricks before,[object Object],Conclusion,[object Object], ( Visualize ),[object Object], ( Visualize),[object Object]

Tips & Tricks before,[object Object],Conclusion,[object Object],Example of,[object Object],visualization,[object Object]

Tips & Tricks before,[object Object],Conclusion,[object Object],Example of visualization,[object Object]

Conclusion,[object Object],Conclusion,[object Object]

Conclusion,[object Object],Gemba = A mindset,[object Object],8D = A discipline,[object Object]

Thank you for your attention,[object Object],Thank you for your attention,[object Object]

More ressources on :,[object Object],http://gestionprojetauto.wordpress.com,[object Object],[object Object]

Favourite Automotive Links,[object Object]

8D : Problem Solving Methodology

8D : Problem Solving Methodology

Recommended

More Related Content

What's hot

What's hot(20)

Similar to 8D : Problem Solving Methodology

Similar to 8D : Problem Solving Methodology(20)

More from Gestion Projet Automobile

More from Gestion Projet Automobile(6)

Recently uploaded

Recently uploaded(20)

8D : Problem Solving Methodology