The document discusses a study on export documentation procedures and effectiveness at Southern Mercantile Services. It aims to outline the complex export process from order receipt to payment receipt. The study also examines the effectiveness of Southern Mercantile's services from exporters' perspectives. It seeks to understand documentation requirements, export business procedures for air and sea shipments, and Southern Mercantile's role in documentation for its own exports and other companies. The research design is descriptive and a sample of 33 exporters were surveyed. Results found that Southern Mercantile's documentation procedures are simplified and errors are minimal. Exporters were highly satisfied with service quality and costs.

1. A STUDY ON EXPORT
DOCUMENTATION PROCEDURES AND
ITS EFFECTIVENESS
IN
SOTHERN MERCANTILE SERVICES
G.SURAJ
126BU252
3 - BBA - ’B’

2. • Export procedures and documentation is a very important
factor in exporting goods ,therefore the aim of this project
report is to unfold step wise all the complexities involved in
export business right from receiving an export order to final
realization of export proceeds.
• This study also brings out the effectiveness of the services
offered by southern mercantile pvt ltd from the view point of
their exporters.

3. • To study the entire procedure of merchandise exports
and to find out its effectiveness from the view point of
exporters.
• To study the entire documentation required for
merchandise exports.
• To understand the merchandise exports business.
• To understand all the procedures under Airway
exporting and seaway exporting.

4. • Established in the year 1979, we ”south coast exports”
are counted amongst the leading manufacturers,
suppliers and exporters of Fashion Footwear & Sandals.
Certified by the renowned TUV, DAR and SATRA
organization. We offer Fancy Shoes, Women Bellies,
Ladies Slippers, Casual Shoes and many more.
• ‘Southern Mercantile Services Private Limited’ was
registered on 08 August, 2002 and is a sister concern of
south coast exports. This takes care of the entire
documentation procedures of south coast exports and
they also act as CHA for other export companies.

5. • RESEARCH DESIGN :The research design used in this
project is descriptive research .
• POPULATION: There are 70 - 80 exporters roughly for
southern mercantile which is used as the target
population.
• SAMPLE SIZE: A sample of 33 respondents were taken
into consideration for my study.

6. RSRESEARCH METHODODLOGY
• SAMPLING TECHNIQUE: Probability random sampling
Technique was used under which lottery method
was used to select the final 33 samples.
• SOURCE OF DATA: The primary data was collected
through questionnaire method.
Secondary data was collected from the company
records , company website and From trade websites
and journals.

7. THE FOLLOWING TOOLS WERE USED FOR ANALYSIS:
• TABULATION AND PERCENTAGE METHOD.
• WEIGHTED AVERAGE METHOD.
• CORRELATION ANALYSIS AND RANK CORRELATION.

8. FINDINGS
• According to the secondary data, the documentation
procedures are much simplified now when compared to
past years
• The documentation procedures followed by southern
mercantile is very simple and the errors are very
minimum.
• The quality of services offered by southern mercantile is
very good .
• The export procedures adopted by southern mercantile
is satisfactory from the view point of the exporters.

9. FINDINGS
• 90% of the exporters are willing to continue their
business relationship with southern mercantile.
• Almost all the exporters are ready to recommend
southern mercantile services to others.
• The cost for their service offered is highly satisfactory.
• The process of documentation is done very effectively
which means that the degree of errors is very minimum
or zero , and all the procedures are completed on time.

10. • They should ensure that this effectiveness is maintained
throughout their business. They should always give first
preference to the exporters and ensure that they remain
satisfied at all times.
• The company should ensure to minimise the documentation
errors and complete the procedures on time.
• All the calls should be attended promptly because each call
is valuable to the company.
• The employees should answer the exporters and give them
proper feedback.

11.  The export documentation procedures followed by
southern mercantile is very effective and is kept simple.
The errors are kept to a minimum or zero level. All the
processes are completed in order and on time.
 The company ensures that the exporters are satisfied at all
times with regards to the service charges as well as the
quality of services offered is also very satisfactory.
 Almost about 90% of the exporters are willing to continue
their business relationship with southern mercantile
services.
 Therefore we could conclude that the effectiveness of their
services is very good and satisfactory.

12. THANK
YOU…….