This document discusses new approaches to developing better public policies using digital tools, design thinking, behavioral insights, and collaborative work. It emphasizes co-constructing policies with employees, citizens, and experts based on real-world observation and data. Prototyping and testing policy solutions allows measuring their impact before full implementation. While traditional regulation and information tools are not always effective, these new methodologies require public managers trained in agile and collaborative work practices. The document proposes transforming training at ENA, the national school for government administration, to equip leaders with skills in public innovation, prototyping, and new digital technologies.

1. OCDE
9TH,10TH April 2018

2. Better policies?
We can easily find a lot of data to know better our environment and
better define our action
We can use new tools and methods (digital development, design,
behavioural insight, collaborative work etc.)
Do we know how and when to use it?
Do we have the good leaders
• to manage all those tools
• Who are able to make emerge collective intelligence and good
public policies?
• Who know enough about cognitive biases not to make the same
errors as before
• Who measure or make measured the impact of the results of their
public policies
?

3. A new approach for public policies
Co-construction
Laboratories
prototyping
Immersion
Experimentation
Impact
Assessment
Analyzi
ng
Finding
Solution
s
Spreading
Design
Digital
Behavioural
insight

4. Innovation methodologies that transform public
policies
► policies designed from the reality’s observation
► Co-construction of projects with employees, citizens, experts
► based on usage and behaviours
► With interdisciplinaries teams
Design / Prototyping Behavioural insightDigital
revolution

5. rethinking public services from usage : design
Design allows to:
► Adapt public services and policies to
cititizen
► Work on concrete objects, welcome
points, forms and websites
Prototyping allows to :
► make transformations tangible and
therefore easily obtains employees’
implication
► test and measure impacts of the projects

6. The aim of Public policies is often to change
the behaviour
Régulation Taxes Information
Intention Action
Those classical tools are not
always efficients
Behavioural insight : a new point of vue on public
policies
Cognitiv science
psychology
Economy
Antropology
Sociology

7. Digital revolution: a new way of working and
managing
Hackathons and starts ups,chatbots, robots ,
Artificial intelligence, block chains, algorithms, data
Analyse
How to devellopp employees’ skills ? To train senior civil
servants to understand the stakes of digital revolution
Robot CD 93

8. Le
Lab’
TE2i
Le
Lab
O
LIRIC
Le
Lab
zéro
ARCHIPEL
Work in new organisations
like laboratories

9. Innovation needs new managers, new skills!
► Knowing those methodologies and how and when to use them
► Manage in an agile and collaborative way, negociate with start-
ups but keeping cohesion in the whole organisation
► In France the ENA is a
strategic place : initial
and vocational training,
Leaders‘ special training

10. The Ena transforms it’s way of training!
► Setting up of a « public innovation chaire » with the national
school of design
► Initial training: « public policies in three hacks ».
► Vocational training: « public innovation journey »
► Setting up of an projects’
incubator
► Transformation of the
Classrooms
► A new pedagogy