The document discusses multi-channel service design for Africa. It notes that Africa is undergoing a technology renaissance as the population becomes more technologically inclined. It provides statistics on technology penetration in Africa, including high mobile phone usage but low internet connectivity and smartphone adoption. The document advocates for a multi-channel approach to service design in Africa to expand reach through radio, SMS, web, and other channels. It also emphasizes the importance of understanding local context and culture when designing technologies for Africa.
Distribution channels marketing management pptGanesh Asokan
Distribution channels - their Nature and importance of channels, Channel behavior & organization, Channel design decisions and Channel Management decisions.
Presentation done by the management students of D.G Vaishnav school of management for marketing internals..
Distribution channels marketing management pptGanesh Asokan
Distribution channels - their Nature and importance of channels, Channel behavior & organization, Channel design decisions and Channel Management decisions.
Presentation done by the management students of D.G Vaishnav school of management for marketing internals..
Social Media Tomorrow : conference with LinkedIn VP Mike Gamson ( his deck is...Vivendi Content
Deck in French about Social Trends according to Havas Média France CEO . Common Sources with figures from Business Insider, Mary Meeker KPCB, Mashable, Havas Digital, Socialyze
The Village Economy - By Terrence Rohan
We believe we are entering a period of profound change, a new economic and cultural era, driven by three tectonic shifts:
1. A return to the city. Cities are growing and suburbs are dying, as we now seek to live and work in walkable urban centers. Cities already account for 60% of global GDP. As we live in greater density, ideas and people mix more, and economic output and creativity accelerates.
2. The coming of age of millennial values. Gen Y will become 75% of the global workforce within the next ten years. Authenticity, passion and meaning are the driving motivators in this generation. The sharing economy, the gig economy, B Corps, makers and hackers, are all economic expressions of these new values.
3. The global renaissance in technology. The 3rd industrial revolution is now underway. Until 2005, technology accounted for less than 3% of global GDP. Going forward, it will transform every aspect of human activity and every industry - from transportation, housing/hospitality and food, to health, education and commerce.
As we urbanize under new values, and technology reconfigures every industry, this creates incredible opportunities in what we call, "The Village Economy."
The result is radical companies like Uber, Airbnb, Etsy, GoodEggs, and BlaBlaCar, as well as an army more to come.
The next 10 years in FinTech by Philippe Gelis from KantoxTheFamily
We're thrilled to welcome a very special guest:
Philippe Gelis, cofounder & CEO at Kantox!
We hear a lot of talk about the future of Fintech, and who better to give his take on the subject than the cofounder & CEO of one of its top performers?
You've probably heard about Kantox, the P2P currency exchange platform with 1600 clients in over 20 geographic locations. This startup focuses on SMEs and mid-cap companies, providing them with a solution that has historically only been available to the largest of organizations.
Kantox announced last September that they had reached over $2 billion in total transactions on the platform. With their $11 M Series B round raised last May, we can say things are looking pretty good for Kantox ;)
Philippe cofounded Kantox, one of the first Fintech startups, back in 2011. He began his career working for Renault Suisse as a financial controller. He then gained invaluable experience in the banking industry as a consultant. Before founding Kantox, he was strategy & management consultant at Deloitte. He is specialized in corporate finance and business strategy.
In this 45 min. talks on the future of Fintech, Philippe gives his analysis of the current state of the industry and the major trends to follow during the next 10 years.
LOVE,
TheFamily Team
Why designers suck at innovation - and what to do Franco Papeschi
Our work as designers has focused more and more often on defining and crafting innovative products and services; ones that win the hearts and minds of people, while creating a business advantage (commercial or social) for the organizations launching them. Our success rate in this field is what granted us ‘a place at in the boardroom’ in recent years. Still, too many of the initiatives we work on are shelved before – or immediately after launch. Too many of our projects fall in traps that hinder their chances of success.
Starting from personal experience – lots of successful launches and lots of failures in more than a decade of work – and analyzing some prominent case studies, this talk focuses on 4 key traps we tend to fall into: problem definition; definition of business model and processes; role of technology breakthroughs; team structure. These are traps that teams of designers and Information Architects now need to consider – with their new and broader scope of action.
For each of these traps, the talk highlights what are the risks and how they can be prevented, or at least mitigated. It provides tips and advice to leaders and practitioners alike, to help them launch products and services that can fully express the innovative potential. It formalises techniques and design approaches to add to our toolkit as designers in the boardroom.
The audience will walk away with: A framework to highlight the riskiest traps to launch innovative products. A series of actions that IA, UX and design practitioners can take to avoid them, and – on the contrary – make the most radical innovations thrive. A series of actions that IA, UX and design leaders can take to create the conditions for success.
Where innovations go to die, and how to avoid it - Interaction18Franco Papeschi
There are many traps along the path of a team set to launch an innovative product or services. What can we do – as design practitioners and leaders – to avoid them? How can we set the conditions for success?
These are the supporting slides for a talk I gave at Interaction18 (#IxD18), on the 8th of February 2018, in Lyon (France): https://interaction18.ixda.org/program/talk-where-innovations-go-to-die--and-how-to-avoid-it-papeschi-franco/
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Similar to A Different Grid: Multi-Channel Service Design, the African Way (IA Summit 2012)
Social Media Tomorrow : conference with LinkedIn VP Mike Gamson ( his deck is...Vivendi Content
Deck in French about Social Trends according to Havas Média France CEO . Common Sources with figures from Business Insider, Mary Meeker KPCB, Mashable, Havas Digital, Socialyze
The Village Economy - By Terrence Rohan
We believe we are entering a period of profound change, a new economic and cultural era, driven by three tectonic shifts:
1. A return to the city. Cities are growing and suburbs are dying, as we now seek to live and work in walkable urban centers. Cities already account for 60% of global GDP. As we live in greater density, ideas and people mix more, and economic output and creativity accelerates.
2. The coming of age of millennial values. Gen Y will become 75% of the global workforce within the next ten years. Authenticity, passion and meaning are the driving motivators in this generation. The sharing economy, the gig economy, B Corps, makers and hackers, are all economic expressions of these new values.
3. The global renaissance in technology. The 3rd industrial revolution is now underway. Until 2005, technology accounted for less than 3% of global GDP. Going forward, it will transform every aspect of human activity and every industry - from transportation, housing/hospitality and food, to health, education and commerce.
As we urbanize under new values, and technology reconfigures every industry, this creates incredible opportunities in what we call, "The Village Economy."
The result is radical companies like Uber, Airbnb, Etsy, GoodEggs, and BlaBlaCar, as well as an army more to come.
The next 10 years in FinTech by Philippe Gelis from KantoxTheFamily
We're thrilled to welcome a very special guest:
Philippe Gelis, cofounder & CEO at Kantox!
We hear a lot of talk about the future of Fintech, and who better to give his take on the subject than the cofounder & CEO of one of its top performers?
You've probably heard about Kantox, the P2P currency exchange platform with 1600 clients in over 20 geographic locations. This startup focuses on SMEs and mid-cap companies, providing them with a solution that has historically only been available to the largest of organizations.
Kantox announced last September that they had reached over $2 billion in total transactions on the platform. With their $11 M Series B round raised last May, we can say things are looking pretty good for Kantox ;)
Philippe cofounded Kantox, one of the first Fintech startups, back in 2011. He began his career working for Renault Suisse as a financial controller. He then gained invaluable experience in the banking industry as a consultant. Before founding Kantox, he was strategy & management consultant at Deloitte. He is specialized in corporate finance and business strategy.
In this 45 min. talks on the future of Fintech, Philippe gives his analysis of the current state of the industry and the major trends to follow during the next 10 years.
LOVE,
TheFamily Team
Why designers suck at innovation - and what to do Franco Papeschi
Our work as designers has focused more and more often on defining and crafting innovative products and services; ones that win the hearts and minds of people, while creating a business advantage (commercial or social) for the organizations launching them. Our success rate in this field is what granted us ‘a place at in the boardroom’ in recent years. Still, too many of the initiatives we work on are shelved before – or immediately after launch. Too many of our projects fall in traps that hinder their chances of success.
Starting from personal experience – lots of successful launches and lots of failures in more than a decade of work – and analyzing some prominent case studies, this talk focuses on 4 key traps we tend to fall into: problem definition; definition of business model and processes; role of technology breakthroughs; team structure. These are traps that teams of designers and Information Architects now need to consider – with their new and broader scope of action.
For each of these traps, the talk highlights what are the risks and how they can be prevented, or at least mitigated. It provides tips and advice to leaders and practitioners alike, to help them launch products and services that can fully express the innovative potential. It formalises techniques and design approaches to add to our toolkit as designers in the boardroom.
The audience will walk away with: A framework to highlight the riskiest traps to launch innovative products. A series of actions that IA, UX and design practitioners can take to avoid them, and – on the contrary – make the most radical innovations thrive. A series of actions that IA, UX and design leaders can take to create the conditions for success.
Where innovations go to die, and how to avoid it - Interaction18Franco Papeschi
There are many traps along the path of a team set to launch an innovative product or services. What can we do – as design practitioners and leaders – to avoid them? How can we set the conditions for success?
These are the supporting slides for a talk I gave at Interaction18 (#IxD18), on the 8th of February 2018, in Lyon (France): https://interaction18.ixda.org/program/talk-where-innovations-go-to-die--and-how-to-avoid-it-papeschi-franco/
Growing a design team in a product-driven organisation, while having fun Franco Papeschi
Slides for the talk presented at UX Australia 2015.
As User Experience disciplines gain importance, and a voice at the big tables, practitioners have become strategists, leaders, managers and decision-makers.
At the same time, both startups and mature companies are changing the way they operate: think lean, act nimble, have a sharp focus on the product.
This transition has opened the doors for new challenges and new opportunities for design leaders, and a new kind of game. Taking inspirations from personal experience as well as vast research of case studies on the topic, the talks goes through some of the key points of creating and scaling up an experience design team: skills, processes, organization, accountability, collaboration, culture, delegation and other funky words are mentioned.
From team-of-one to team-of-ten: growing a design team in a product-driven ...Franco Papeschi
This talk presents a series of challenges and opportunities that are emerging for design leaders, managers (and their teams) in a context where startups and established companies are changing their organisations to be lean, modular, product-driven and customer-centric.
It consolidates learnings both from my experience in creating a design team in a eduTech company, and from a collection of case studies and opinions gathered among other design managers in agencies and companies: culture, process, cross-team collaboration, accountability, impact on the company are some of the key topics of discussion.
This is a common slide deck from a series of different talks, at UX Scotland '15 and UXPA 2015.
Designing impactful experiences - starting with non-usersFranco Papeschi
Slides from my presentation at Design by Fire cafe' - on the 18th of November 2013 (http://designbyfire.nl/cafe/030).
AirBnb, Skype, Nintendo Wii, Netflix, Tata Nano,… Recent evolutions in technologies are fostering new services and experiences, which shake incumbent companies and business models. Of all contexts where this has happened, the most radical and disruptive is probably the African one. Despite the many challenges — dumbphones instead of smartphones, low literacy level, scarcity of PCs — we have seen innovation flourish in the past few years. Starting with the creation of services for underserved populations and niches of people who don't use the typical or current solutions.
Showcasing some of the most innovative start-ups in the African continent, Franco presented some of challenges of designing products and services when driven by impact rather than features. He also reflected on the learnings and how these can be applied to user experience projects for products in European contexts.
Innovation, Investment, Influence and Impact: design that fosters changeFranco Papeschi
Slides for the talk I gave at Interaction13 - Toronto.
In the past 15 years, while designers were learning how to create products, services and interactions that guarantee a return on investment, the world of businesses was changing. Economic return is not the only measurement now for value-driven businesses, many start-ups, social enterprises, community-based organisations, NGOs and even for corporations. This upcoming economic model is focused on the impact that new products and service have on societies and economies. We, as designers, are not fully ready to plan and assess what impact our work will have on the users and customers we aim to engage. In this session, I'll present an approach that goes beyond user-centred design and activity-centred design: impact-driven design. I will introduce some examples taken from my involvement in the creation of start-ups in different African countries, and I will introduce a series of tools and practices that would help Interaction Designers go beyond their remit of creating useful, usable and engaging experience, and create impactful services.
Multi-channel service design, the African way (EURO IA 2012 version)Franco Papeschi
Presented at Euro IA 2012 on the 29th of September 2012.
Recent evolutions in mobile technologies are fostering new modes of interactions and allowing the creation of services that work seamlessly across devices. The same is true in Africa, given a penetration of mobile phones well over 50% of the population. The difference? Many: dumbphones instead of smartphones; low literacy level limits the possibility to use text-based services (be it web or SMS); scarcity of PCs; importance of community radios in rural areas.
Starting from projects services for farmers in West Africa, the talk presents some of the most interesting cases of multi-channel approaches – that combine different eras of technology in one service. It details the possibilities. In conclusion, it reflects on the learnings and how these can be applied to Europe and North America.
TOWARDS A CO-CREATIVE WORLD one mobile entrepreneurship lab at a time Franco Papeschi
These slides have been used to support my talk at Africa Gathering London, on the 15th of June 2012.
There, I discussed about how to foster people take an active role in their societies by producing innovative web and mobile services that are relevant for their communities, regions, nations.
Given the audience and the experience that the Web Foundation has in Ghana, Kenya, Senegal and other countries, I discussed specifically about innovation hotspots in Africa.
I also decided to share some of the things we learnt in the past 2 years of our work, and what needs to be done.
Web Foundation - Developing a better world - one start-up at a timeFranco Papeschi
Slides for my presentation at the Over the Air 2011 conference / hackday.
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Can we make a difference in societies – especially in Africa – by fostering the growth of a new generation of creators, entrepreneurs, makers that use mobile and web technologies to provide locally relevant services?
We think so, and that’s why – last year – the Web Foundation started working on 2 mobile entrepreneurship labs, in Ghana and Kenya. The session will present some of the cool things happening in these innovation hubs, will reflect on the challenges and will help participants understand what are the future opportunities in the region, and why they are important for Europe.
Faster horses & slow elevators: where does innovation come from?Franco Papeschi
Short - first - version of a larger talk about what design can bring to the technological innovation table. A longer - more recent - version has been prepared as part of my work at the Web Foundation, and is available here: http://public.webfoundation.org/2011/04/faster-horses-slow-elevators.pdf
Designing on mars: Participatory techniques for designing and training in un...Franco Papeschi
How to introduce young adults living in a city in the north-west of Burkina Faso to the potential uses of Internet services? How these would impact / change different aspects of their daily lives?
This talk - presented at the Service Design Network Conference 2010 (http://www.service-design-network.org/content/programme) - describes a project done by Giovanni Innella and Franco Papeschi. It also introduces a bespoke set of techniques (Transformational Probes) used during the training and workshops.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Top 5 Indian Style Modular Kitchen DesignsFinzo Kitchens
Get the perfect modular kitchen in Gurgaon at Finzo! We offer high-quality, custom-designed kitchens at the best prices. Wardrobes and home & office furniture are also available. Free consultation! Best Quality Luxury Modular kitchen in Gurgaon available at best price. All types of Modular Kitchens are available U Shaped Modular kitchens, L Shaped Modular Kitchen, G Shaped Modular Kitchens, Inline Modular Kitchens and Italian Modular Kitchen.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
3. #UXAfrica!
“ Africa is undergoing a technology
renaissance. More than ever before, the
“
population is becoming more technologically-
inclined, more web-dependent.
Forbes – July 2011
3
41. MULTI-CHANNEL AS A WAY TO… !
EXPAND AUDIENCE!
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DIVIDE SERVICE IN 'SMALL DOSES’!
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TEST NEW FEATURES IN EACH CHANNEL!
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AGENTS BECOME GATHER / DIFFUSION CHANNEL!
!
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48. MULTI-CHANNEL AS A WAY TO… !
SHOW THAT WE DON’T NEED NO SMSs!
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WEB ♥ AUDIO!
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CREATE TRUST (THROUGH CUSTOMISATION OF VOICES)!
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PRIORITISE COMMUNITY OVER TECHNOLOGY!
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!
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