The document summarizes key points from the book "Leading Change" by John Kotter. It discusses how the need for change has increased significantly in business over the past 20 years. Major change is difficult to implement and requires strong leadership to establish direction and motivate others, as well as effective management. Kotter outlines an 8-stage process for creating major change that includes establishing urgency, forming a guiding coalition, developing and communicating a vision, and anchoring new approaches in the organizational culture. Lastly, it discusses the importance of lifelong learning and being open to change.

1. Book Review: “Leading Change” by John Kotter Mark Angelucci, CPCU, ARM February, 2009