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The document summarizes a meeting of the CCNG Network from May 2006. It discusses Coca-Cola North America's operations, including its 74,000 employees across North America. It then describes the functions of the Customer Development Center, including acting as an extension of field sales teams and providing customer support and account management. Finally, it outlines some goals and key metrics for customer service and inside sales performance.
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Habit 6: http://www.slideshare.net/aoweiyang/habit-6-synergize-37173805
For you guys who are new to this, you might like to first gain some fundamental ideas via "The 7 Highly Effective Habits Foundational Principles" deck before all else.That will definitely help strengthen your concept of what the whole idea is about.
Here's the link: http://www.slideshare.net/aoweiyang/the-7-highly-effective
New Distributor Orientation English
This document provides an overview and orientation for new distributors of a multi-level marketing (MLM) company called FLP. It discusses the history and growth of MLM businesses globally since 1945. It then focuses on why someone should join FLP, describing the company's start in 1978 in Arizona and its growth into one of the largest private companies in the state. Finally, it outlines methods and responsibilities for new distributors to be successful with FLP, including setting goals, attending meetings, using the company's products, and having the proper sales tools.
Enterprise Habit-Forming Products
Examples of the Hook Model in enterprise applications. See Nir Eyal's book "Hooked: How to Build Habit-Forming Products" for more, see: NirAndFar.com/GetHooked
Blogging at: NirAndFar.com
Twitter: @nireyal
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This sharing hopefully get some feedback from viewers and I am able to learn from you.
How To Be A Great Leader
Let me share with you a simple PPT on " HOW TO BE A GREAT LEADER ". Let me have your valuable comments.
With best regards
Shamim
Want to be a Good Leader???? Follow this.......
Leaders are not born.....instead they are created....Well, Leadership quality is not mere a single quality but a blend many special qualities....This presentation will giv idea about those qualities with enough pictures....
How To Be A Better Leader At Work – Manager Skills
Here are 7 out of 12 tips on how to be a better leader at work. For 5 more tips of this type, click the link: http://vkool.com/how-to-be-a-better-leader/.
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It has been proven that leaders should show, not only say. Therefore, if you want your staffs to be punctual and principled, you ought to be the first person who follows the rules. You should always be at work on time, or even early. If you appreciate professionalism, dress for success, as well as, treat your staffs with courtesy. When you have a good tone, your staffs will respect you, and consider you a good example to follow.
2. Add In A Little Humility
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3. Learn From Your Team
You should not think that you know all no matter how knowledgeable you are. A wise leader is the one who can learn from others. Everyone has something good for us to learn from. Thus, do not think that the people who are at lower positions than you at work have nothing for you to discover. Learn something new from your staffs each day to be better informed on making strategic decisions.
4. Share What You Learned
Besides learning from your staffs, you should also share what you have learned outsides to them. This will help your team know more about the market and work better to meet its demand. Passing the lessons you learned to your staff is one way to help your team avoid pitfalls.
5. Communicate Effectively
If you are a leader, you should learn to communicate effectively with your staffs. Good communication will not only help you understand your employees and build a good relationship with them, but also help you catch up on the important information on the market so as to change your trading strategies to meet its demand. Great leaders should not only be understood and heard, but also listen as communication is like a two-way street.
6. Keep Meetings Productive
In order to keep meetings productive, you should make it short by going straight to the main purpose rather than talking around it. Everything presented in the meetings should be clear and well prepared.
7. Understand Your Limits
No matter how kind you are, being a leader, you should have your own limits. Set your own boundaries to your staffs, and let them know what you will not tolerate so as to make them try their best in difficult case; otherwise, they may quit easily.
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Lamya Zalfa M.
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This document discusses a product demonstration for Candidate Manager, a web-based recruitment management software. It includes an agenda for the demonstration, information about the company and Client Manager product, and demonstrations of the applicant tracking, onboarding, and performance management modules. Key points covered are the recruitment process supported, implementation approach, and benefits of using the talent management software for tasks like applicant tracking, onboarding new employees, and performance reviews.
Customer Lifecycle Management
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Meg Pelletier has over 15 years of experience in sales and customer service. She has held several manager and leadership roles in retail stores and has a proven track record of improving sales, customer satisfaction, and profitability. Pelletier is skilled in sales, account development, team leadership, staff training, and daily operations management. She prides herself on maintaining high ethical standards.
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CCNS Webinar
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Corporate Overview Hlw 0309
HALO/Lee Wayne Corporation is an industry leader in promotional products that has served over 40,000 clients for over 55 years. They offer a wide range of services including creative design, global sourcing, fulfillment, and both online and traditional marketing solutions. Their dedicated team of 200 employees and 700 account executives work to fully understand each client's needs and implement effective promotional programs.
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9138863 coca cola050906
- 1. CCNG Network Meeting May 9, 2006
- 5. West Southeast Southwest Mid West Great Lakes Northeast Tampa Annapolis Annapolis – 99 employees Tampa – 389 employees Open – 365 6am to 3am Center Locations
- 6. Cross- Training Integration Operating Structure
- 7. CSR Customer or Consumer Customer Service Overview Distribution Repair Customer Support Product Service Support Call Types
- 8. CDC Answers Customer Call Live, Quickly, Professionally Captures Customer Request Sends a Customer Support Ticket Field Receives a Customer Support Ticket Via Preferred Method - E-mail, Text Page, Voice Mail Field Contacts Customer Sets Expectation to Meet Customer’s Request Field Contacts CDC to Close Ticket and provide closing comments CDC Tracks & Reports Customer Requests Historical CST Data is Analyzed CDC and Field Collaborate to Determine System Improvements to Better Serve our Customers Customer Support Overview
- 9. Customer ISR Distribution 24/48 hr Inside Sales Overview
- 10. Technology Suite A comprehensive solution providing tools to understand and proactively deliver the skills, knowledge and information required for optimal sales and customer service performance A workforce scheduling tool used to staff the right people in the right place at the right time A call monitoring and recording tool used to identify and address global as well as agent-specific quality improvement opportunities Interaction Center provides agents with the customer, transaction, and product information they need to deliver quality service Internally developed front end web application that allows inbound agents to quickly review customer information and satisfy customer requests B.O.S.S.
- 14. Continuous Improvement Process Action Stream Identify Opportunities Coach Employees Review Top Errors and Determine Training Develop Training Content Review & Approve Content Schedule Training Review Training Participation & Comprehension Support Organization Quality Monitors/Error Processing/FISH Box Suggestions Supervisors Quest Council Interactive Learning Development (Knowlagent) or Training (Refresher Training, Quest E-mails) Content Review Work Force Quest Council
- 15. Supervisors Employees REDUCE TURNOVER Leadership Turnover Strategy Employee Referrals Language Differential Knowlagent Recruiting & Selection Perfect Attendance Agent Lifespan TalentKeepers Organization/Company-Sponsored Programs Human Resource Tools & Processes
Editor's Notes
- Relationship with TCCC