1) We are approaching an information management tipping point due to the tidal wave of information from ubiquitous computing and social media. 2) Organizations need strategies for managing this information and collaborating effectively through governance. 3) Failure to get information management under control risks rising legal and financial penalties from issues like data loss, inaccessibility and inability to find information.

1. 8 Reasons You Need a
Strategy for Managing
Information…
Before it’s too late.

3. aiim.org/training

4. For free e-book
Text AIIM to 96625
Or go to aiim.org/8things

5. The point at which a
slow, reversible change
becomes irreversible,
often with dramatic
consequences.
The point in time at which
some new technology
becomes mainstream.
Tipping point (Wikipedia)

6. My thesis – part 1: We are approaching an
information management tipping point.

7. My thesis – part 2: You better get your
S**T together before it’s too late.

8. What happened?

10. Gordon Moore

11. Computing capacity 2X every 18-24 months.

12. Source = Chris Anderson, Free
1961 = $10/transitor

13. Source = Chris Anderson, Free
1965 = $2.50/transitor

14. Source = Chris Anderson, Free
1968 = $1/transitor

15. Source = Chris Anderson, Free
1975 = 10 cents/transitor

16. Source = Chris Anderson, Free
1982 = 1 cent/transitor

17. Source = Chris Anderson, Free
2009 = $300 for 2 billion transistors

18. Source = Chris Anderson, Free
2009 = .000015 cents/transitor

19. But that ain’t all.

20. Bandwidth has improved even faster.

21. 1971 = 1200 BPS

22. 2009 = 7.2MbPS

23. As has storage…

24. 1977 = $150 per MB

25. 2009= $139 per TB

26. Creating a triple crown
convergence with
revolutionary
implications for those
who help organizations
manage their
information.

27. 8 Reasons You Need a
Strategy for Managing
Information…
Before it’s too late.

28. #1 -- A tidal wave of information.

29. By 2011, the
digital universe
will be
10X
as big as it was
in 2006
Source: IDC

30. 30%
of this is
business
content
Source: IDC

31. Most organizations
don’t know what
they don’t know.

32. How important is the effective
management of electronic information to
the long-term success of your
organization?

33. 89%
“important” or
“extremely important”

34. “How confident are you that your
organization could demonstrate that your
electronic information is accurate,
accessible, and trustworthy?”

35. 25%
“very confident” or
AIIM crowd
“quite confident”
63%
Non-AIIM crowd

36. Hunh?

37. They don’t know what
they don’t know.

38. #2 – Ubiquitous computing.

39. Was…Information was a rare commodity.

40. Is…it’s a true commodity…
Even a fashion statement

41. #3 – Social everything.

42. For most executives, social media is scary.

43. Just like e-mail was.

44. 18-30
“I expect to
use the same 47%
type of
networking
tools with my 31-45
business
colleagues as I
37%
do with my
friends and
31%
family.”
>45

45. 18-30
“It is easier to
locate 80%
‘knowledge’ on
the Web than it
is to find it on 31-45
our internal
systems ”
73%
>45
64%

46. 18-30
“I believe that
the ‘wisdom of 57%
the crowds’
improves
information 31-45
quality ”
49%
>45
33%

47. Why should you care?
FOR GEN X AND GEN Y
E-MAIL IS IRRELEVANT
– IN 2009 BC STOPPED
DISTRIBUTING E-MAIL
ADDRESSES TO
INCOMING FRESHMAN
Socialnomics

48. Why should you care?
BECAUSE VISITING
SOCIAL SITES IS 4TH
MOST POPULAR ONLINE
ACTIVITY—AHEAD OF
PERSONAL EMAIL.
Nielsen, Global Faces &
Networked Places
Originally cited in: hNp://www.slideshare.net/mzkagan/what‐the‐S‐is‐social‐media‐one‐year‐later

49. Why should you care?
BECAUSE 34% OF
BLOGGERS POST
OPINIONS ABOUT
PRODUCTS AND
BRANDS.
Socialnomics

50. Executives need to understand
the difference between
playing around on Facebook
and building a true
collaborative infrastructure
for their organization.

51. How will your organization
move from
column 1
to
column 2?

52. Source: Pretzel Logic – Sameer Patel

53. #4 – Collaboration without governance a
recipe for disaster.

54. It’s not only SharePoint.

56. Is there an executive endorsed plan in
your organization as regards where
SharePoint will
and will not
be used?

57. Is there an executive endorsed plan in
your organization as regards where
SharePoint will
and will not
be used?
57% NO

58. And the same could be said
for just about any other
collaborative tool.

59. Have you thought through the
governance implications of
your collaboration
deployments?

60. Governance
1. No “easy” button
2. One size does not fit all
3. It’s not rocket science
4. Pay me now or pay me
later
5. “Undo” is hard
6. More silos only good in
farming
7. Not just technology
8. Governance or chaos
hNp://aiim.typepad.com/aiim_blog/2009/06/8‐things‐you‐need‐to‐know‐about‐sharepoint‐governance.html

61. #5 – The era of simplicity.

62. Does your information management
software feel like this...

64. Or this...

66. It matters, because the power has
shifted to users…
They will find a way around you (IT)
if need be.

67. #6 – The tree huggers’ time has come.

68. Paper reduction represents a huge
productivity and environmental opportunity.

69. On average, just 21% of invoices are sent
electronically.

70. For 56% of organizations, volume of paper
records increasing.

71. Most paper records not electronically
indexed.

72. There are over 4 trillion paper documents in
the U.S., growing at a rate of 22% per year.

73. Task #1: Reduce the amount of paper in
processes.

74. Task #2: Keep digital what starts digital.

75. 1. Save $ on paper and
shipping.
2. Increase process
effectiveness.
3. Integrate field ops.
4. Reduce real estate
costs.
5. Improve morale.
6. Reduce off-site
storage.

76. #7 – You can’t do this manually.

77. Why should you care if your processes are
manual?

78. It costs $20 to file a document, $120 to find
a misfiled document, and $220 to reproduce
a
lost document.

79. 7.5 percent of all documents get lost; 3
percent of the remainder get misfiled.

80. The average document photocopied 19
times.

81. Professionals spend 5 – 15% of their time
reading information, but up to 50% looking
for it.

82. By 2011, the
digital universe
will be
10X
as big as it was
in 2006
Source: IDC

83. Is this the race in which you want to compete?

84. #8 – Mismanagement risks are rising.

86. 80% of all the world's lawyers
are in the US.

87. 130,000 students are currently
attending law schools.

88. Plaintiffs filed 30 Million new
lawsuits last year or 82,000 per
day.

89. 63% of IT managers have been
required to produce an e-mail as
part of legal action.
June 2007 Osterman Research, Inc.: 400 IT Managers & end users

90. The cost of e-Discovery for
Microsoft is between $10 and
$20 million dollars for each and
every lawsuit.
Ralph Losey ‐‐ FloridaLawFirm.com

91. 28% of organizations would take
more than a month to produce
documents for a legal discovery
process.
Source: AIIM 2009 Industry Watch

92. 50% of IT mangers said they’d
rather have a cavity filled than
respond to a e-discovery request.
June 2007 Osterman Research, Inc.: 400 IT Managers & end users

93. You need to think expansively
about risk.

94. Information
management risks
1. Non-capture
2. Loss
3. Malice
4. Attribution
5. Unauthorized access
6. Unavailability
7. Findability
8. Inaccessibility
hNp://aiim.typepad.com/aiim_blog/2009/06/8‐things‐you‐need‐to‐know‐about‐informa^on‐risk.html

95. My thesis – part 1: We are approaching an
information management tipping point.

96. My thesis – part 2: You better get your
S**T together before it’s too late.

97. My thesis – part 3: We can help.

98. aiim.org/training

99. For free e-book
Text AIIM to 96625
Or go to aiim.org/8things