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SAP Implementation Methodology

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SAP Implementation Methodology
© Copyright IBM Corporation 2005 SAP Implementation Methodology Phases Business Blueprint Project Preparation Final Preparation Realization Go Live and Support D3 D 2 ACME Taiwan Semiconductor Dist r ibutor S1 P2 P1 P4 P3 M4 D1 C ustomer s ACME ACME Laptop Production (San Jose) ACME Laptop Production (S an Jose) ACME Laptop Distribution (San Jose) P4 Semiconductor Manufacturer S1 D 2 Customer’s C ustomer Laptop Dist r ibutor Laptop Retailer S1 P2 D1 S1 D1 P1 P2 Customers Supplier’s Supplier P1 Non-R/3 R/3 SAP Business Information Warehouse SAP Advanced Planner & Optimizer R/3 R/3 Non R/3 People Learning Opportunities Processes Innovation Strategy Products Industry P ractice s Implementations
© Copyright IBM Corporation 2005 SAP Implementation (Ascendant Methodology) Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Evaluation Final Preparation Architecture Operations
© Copyright IBM Corporation 2005 Objective: Perform detailed project planning scoping, establish the project team. Set customer and SAP team expectations Establish Technical Infrastructure Phase 1 – Project Preparation Activities Create Project Charter Refine Project Team Organization Develop Blueprint Project Plan Install SAP Software (Sandbox Environment) Define Project Standards, Methodologies, Tools Prepare SAP trainings Prepare Methodology training Conduct Kick-Off Key Deliverables/Results Project Charter Project Team Organization Structure Milestone Plan Detail Blueprint Plan Initial Stakeholder Assessment Complete Project Risks and Critical Success Factors Program Methods, Standards, Procedures, and Tools Sandbox Environment Installed Kick-off presentation developed Training materials Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
© Copyright IBM Corporation 2005 Deliverables Customer Customer Team Team Members Members Project Project Charter Charter Technical Technical Environment Environment Initial Initial Workplan Workplan Project Project Preparation Preparation Phase 1: Project Preparation Project Project Plan Plan Project Project Scope Scope Project Project Training Training Plan Plan Project Project Team Team Org. Org. Implementation Implementation Strategy Strategy Project Project Environment Environment Project Project Standards Standards Implementation Implementation Standards Standards
© Copyright IBM Corporation 2005 Work Step Flow Define Define Project Project Charter Charter Refine Refine Implement. Implement. Strategy Strategy Obtain Obtain Contractual Contractual Agreement Agreement Debrief Debrief Project Project Management Management Organize Project Team Develop Project Plan Phase 1: Project Preparation Set Up Work Set Up Work Environment Environment Develop Project Plan Develop Training Plan Define Project/ Implementation Standards Define System Landscape Technical Requirements Planning Quality Check Project Kickoff
© Copyright IBM Corporation 2005 Objective: Create a detailed description of your business process requirements Identify specific customer improvement opportunities and Strategy Phase 2 – Business Blueprint Activities • Conduct SAP Training • Conduct Methodology Training • Conduct Workshops • Define Processes and Requirements • Perform GAP Analysis and Resolution • Specify Development Requirements for Reports, Interfaces, Enhancements • Write Business Process Procedures • Change Management • Install Development Environment • Develop approaches • Build Detailed plan for Realization • Proof of Concept prototyping Key Deliverables/Results Business Process Requirements Functional Specifications Business Process Procedures Stakeholder map and communication plan Approaches for remaining phases Business Process Master List RICE List • Reporting Lists • Interface Lists • Conversion Lists • Enhancements Lists Process Impacts Preliminary Sandbox Configuration Detailed Project plan Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
© Copyright IBM Corporation 2005 Deliverables Technical Technical Design Design Identify Identify Gaps Gaps Business Business Blueprint Blueprint Phase 2: Business Blueprint Perform Perform Benchmark Benchmark Perform Perform Competitive Competitive Analysis Analysis Map Map Solution Solution Products Products Perform Perform Process Process Modeling Modeling Define Define Approach Approach Develop Develop Baseline Baseline Models Models Define Define Techniques Techniques Status Status Reports Reports Development Development Environment Environment System System Administration Administration Procedures Procedures Categorize Categorize Requiremen Requiremen ts ts
© Copyright IBM Corporation 2005 Final Business Process Definition Business Blueprint Planning Work Step Flow Phase 2: Business Blueprint Establish Process Categorization Project Team Training Develop System Environment Develop Business Org Structure Develop System Environment Define Global Requirements Define Landscape Design Define Strategic Blueprint Prepare Business Workshops Quality Check
© Copyright IBM Corporation 2005 Business Blueprint Phase: Major Tasks Phase 2: Business Blueprint Contd… Project Management Business Blueprint Phase Phase Start Up Project Management and On-Going Project Management Prepare Detailed blueprint phase plan including major milestones, deliverables submissions and signoff dates Project Governance meetings Clearly identify project sponsor, Steering Committee members and establish Program Management Office members Project Team Training (Focused on Core Team Training on SAP Boot camp) Prepare training material Define timeline and provide training to the Core Team members on SAP bootcamp trainings, Project Management Review and assess post training skills Develop System Environment Design of system landscape Setup of Sandbox environment and Install Initial Hardware Install and Configure Sandbox system client Maintain system administration procedures Set up other system environments like Document storage (Documentum, Lotus Notes, Ascendant, Solution Manager etc)
© Copyright IBM Corporation 2005 Business Blueprint Phase: Major Tasks Conduct Business Process Workshops Schedule and Conduct Requirement Gathering Workshops Understanding of current processes, best practices, client requirements Develop CSF/KPIs based on business case Business Organization Structure Schedule and Conduct Organization Structure Workshops Recommend and Approve Organization Structure Business Process Definition Preparation of Swimlanes and Process Decomposition Define Global Requirements Parameters Define Business Processes (BPPs, PDDs) and Identify Gaps Define Business Processes Unique to Client Quality Check Business Blueprint Phase Conduct Quality Check Signoff Business Blueprint Phase 2: Business Blueprint
© Copyright IBM Corporation 2005 Best Practices and Lessons Learnt Change Management: Not an IT initiative, but Business driven transformation initiative Top Management Commitment and Constant communication (periodic newsletters, all hands meetings) Change management process must be well defined and meticulously followed Project Culture (Logo, Theme and Vision) The Team: Identify Business Process Owners and Business Activity Owners who have solid business experience and have credibility within the company. They have to own the To-Be process and should walk the talk Clear roles and responsibilities of Core Client Team and Consultants Team Core team members should be relieved off from their previous organizational responsibilities, and should be fully dedicated to the implementation activities Phase 2: Business Blueprint Contd..
© Copyright IBM Corporation 2005 Best Practices and Lessons Learnt Documentation: Document what you do, do what you document ! Each and every information provided by process owners and business experts must be documented everyday and it should be validated as a part of MOMs to avoid confusion at a later stage Focus on Integration: Identify Integration Manager to ensure process integration and process coordination Usage of RACI charts (Responsible, Accountable, Consulted, Informed) to make teams clearly accountable for integration of major business process flows and data elements Think beyond organization boundary – collaborate with your key customers and suppliers while developing the integrated solution Phase 2: Business Blueprint Contd..
© Copyright IBM Corporation 2005 Best Practices and Lessons Learnt Business Solutions for the future: To-Be process is finalized in this stage Ensure that project is NOT about automating the As-Is process To-Be Process Design should try to leverage standard SAP as much as possible Timely Business Decision is the key. Trade-off between Nice to Have and Good enough solutions Effective Scope Management and decision on business benefits-cost Solution to align with Business Case, CSF/KPI objectives Ensure that three key levers (People, Process and Technology) are aligned. All along, aim for constant buy-in from all stakeholders Phase 2: Business Blueprint
© Copyright IBM Corporation 2005 Business Blueprint Phase: Summary Phase 2: Business Blueprint Project Preparation Business Blueprint Realization Go Live and Support Sustain Business Organization Application Evaluation Final Preparation Architecture Operations Phase 2 - Business Blueprint documents the client’s business process requirements and create the “Business Blueprint” The organizational structure of the future enterprise is defined and mapped to SAP organizational units The R/3 Reference Model is used to decompose the client’s business processes, map these to SAP functionality and identify gaps Business Process Procedures (BPPs) facilitate integration testing and also accelerate the development of training and end-user support manuals The technical environment for the development and production systems are planned and tested
© Copyright IBM Corporation 2005 Objective: Transform the Blueprint requirements into an approved GLOBAL working system. Configure and validate baseline and final models Phase 3 – Realization Activities Baseline and Final (Gold) Configuration Cycles Functional Specifications Finalisation Detail Definition of Development Design and Code Technical Unit Test Planning and Execution Write BPPs Conversion Planning Functional Specification Data conversion Perform Role Design Create Security Authorizations Test Planning and Conduct Global Testing Develop detailed Roll-out Plan Knowledge Transfer Key Deliverables/Results Configured SAP System Unit and Integration Test Plan Refined Security Profiles and Authorizations Definition Business Process Procedures Learning Kits Finalized and Tested Development Objects Knowledge Transfer Assessment Completed Test scripts Business Process Master List (BPML) Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
© Copyright IBM Corporation 2005 Deliverables Final Final Integration Integration Testing Testing Model Model specification specification Plans Plans Configure Configure Models Models Develop Develop Reports Reports Interface Interface Programs Programs Configuration Configuration Workshops Workshops Prepare Prepare User User Documentation Documentation Conversion Conversion Programs Programs Realization Realization Functional Functional Gap Gap Resolution Resolution User User Training Training Phase 3: Realization
© Copyright IBM Corporation 2005 Work Step Flow Conduct Realization Workshops System Management Develop Conversion programs Phase 3: Realization Create Reports Baseline Model Model Settings and Network Realization Planning Develop Interfaces Develop Enhancements Develop Plans for Model Specification Baseline Business Process Final Business Process Confirmation Establish Authorizations Final Integration Test Develop End- User Documentation
© Copyright IBM Corporation 2005 Work Packages in Realization phase with timeframe Phase 3: Realization
© Copyright IBM Corporation 2005 Milestones of the Realization Phase The R/3 system is configured and tested. The Conversion programs are developed and tested. Data extraction and cleaning is completed. Bolt-on configuration and enablers (such as user exits and add-ons) are tested. Application interface programs are developed and tested. Enhancements are done and tested. Reports are developed and tested. Layout sets are developed and tested. System integration testing is completed. Security profiles are developed. Core / End-user training material is developed. Phase 3: Realization
© Copyright IBM Corporation 2005 Test methodologies – Realization Phase Unit Test Scenario Test. Development and Unit Test Integration Test Regression Test Stress and Volume test User acceptance test Security test Phase 3: Realization
© Copyright IBM Corporation 2005 Objective: Prepare for “live” solution implementation Anticipate and plan for contingencies Phase 4 – Final Preparation Key Deliverables/Results Finalized and Tested Development Objects Cut Over Plan Organization Change Readiness Assessment Production Readiness Review Contingency Plan End-User Training Conversion Check List Legacy Retirement Plan All data available for Go-live Go Live Approval Completed Local Test scripts Activities Identify and Design Local Processes/Gaps Finalize Realization activities for local Gaps Conduct Unit/Integration Tests Execute Change Plan Prepare data Test Data Conversion Routines Refine Legacy Retirement Plan Refine Go Live Checklist Refine Production Support Plan Prepare and Conduct End User Training Obtain Final Cut Over Approval Review Value Realization Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
© Copyright IBM Corporation 2005 Deliverables 4 3 Refine Refine Cut Over Cut Over Plan Plan System System Tests Tests Final Preparation Final Preparation End User End User Training Training Refine Refine Production Production Support Plan Support Plan Phase 4: Final Preparation Cut Cut Over Over
© Copyright IBM Corporation 2005 Work Step Flow Phase 4: Final Preparation Go Live Go Live Perform Perform System Tests System Tests Refine Cut Refine Cut Over Plan Over Plan Perform Cut Perform Cut Over Over Deliver User Deliver User Training Training Approval Go Approval Go Live? Live? No Yes
© Copyright IBM Corporation 2005 Cutover Planning The cutover plan refines the Transition Plan’s strategies and decisions and specifies the details to execute a cutover to a live environment. The Cutover Plan is a detailed schedule of tasks that are required to convert legacy systems to the Modernized Services. This schedule identifies tasks, task dependencies, level of effort (hours), and resources assigned. There are separate Cutover Plans for each deployment. A Cut Over Plan ensures that plan for addressing issues during and immediately after the system cutover is well-defined and communicated to the IT team. Cut over planning determines proper cut over plan, pilot, strategy for data management, conversion support, ownership and responsibilities. Deliverables for a cut over plan are Migration /Conversion Plan, Support Requirements and Conversion Documents . Phase 4: Final Preparation
© Copyright IBM Corporation 2005 Cutover Planning In short the cutover plan covers the following activities: a)Review Migration /conversion planning and timing b)Create checklist c)Determine production readiness d)Contingency Plan e)Approve cutover f) Establish helpdesk g)Reorganize team for production support h)Define long term production support strategy
© Copyright IBM Corporation 2005 Objective: Transition from a Quality environment to a live, stable, Productive operation Phase 5 – Go Live and Support Key Deliverables/Results • Production Systems Environment • Production Capable End Users • Value Realization Analysis • Post Implementation Project Review Activities • Execute data entry and upload in Production environment • Resolve issues • Validate Business Process Results • Conduct Post Implementation Project Review • Benefits Measurement Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
© Copyright IBM Corporation 2005 Deliverables Issue Issue Management Management Monitor Monitor Transactions Transactions Confirm Live Confirm Live Environment Environment Project Project Review Review Go Live and Support Go Live and Support Phase 5: Go Live and Support
© Copyright IBM Corporation 2005 Go Live Go Live Confirm Go Confirm Go Live Live Environment Environment Manage Manage Problem Problem Resolution Resolution Manage Manage Problem Problem Resolution Resolution Monitor Monitor Monthly Monthly Transactions Transactions Review Review Business Business Benefits Benefits Work Step Flow Phase 5: Go Live and Support Monitor Weekly Monitor Weekly Transactions Transactions Project Signoff Project Signoff and and Continuous Continuous Improvement Improvement
© Copyright IBM Corporation 2005 Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations Phase 6 – Sustain Activities • Provide Help-Desk • Execute Daily Operation Support and Administration • Execute Ongoing Security Administration Key Deliverables/Results • SAP Center of Excellence (COE) operational Objective: Help ensure that there is a framework in place to sustain and improve the performance of the system after go-live
© Copyright IBM Corporation 2005 Summary A process-oriented... Step-by-step guide... Linking strategic vision... And business opportunities… with software enablers... . . . to drive successful ERP implementations
Roles Responsibilities Project Team
© Copyright IBM Corporation 2005 Project Team – Roles Responsibilities Application Consultant Authorization Administrator Business Process Owner Organizational Change Management (OCM) Expert Program/Project Manager Programmer/Developer SAP Reviewer System Administrator Technical Consultant Technical Team Member Training and Documentation Project Manager/Lead
© Copyright IBM Corporation 2005 Application Consultant – Skill Profile Quality managem ent experience Change m anagement experience Training experience Business consulting knowledge Project managem ent experience General Knowledge/Experience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Programm ing language(s) Network technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents ABAP m ySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system(s) Advanced Basic Basic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 Authorization Administrator – Skills Profile Quality m anagement experience Change management experience Training experience Business consulting knowledge Project managem ent experience General Knowledge/Experience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Programm ing language(s) Network technology (SAP) Interface experience mySAP.com W orkplace mySAP.com Com ponents ABAP mySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system(s) Advanced Basic Basic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 Business Process Owner – Skill Profile Quality m anagem ent experience Change m anagem ent experience Training experience Business consulting know ledge Project m anagem ent experience General K now ledge Com puting Skills/K now ledge Database know-how Internet technology Testing experience Program m ing language(s) Network technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents AB AP m ySAP.com core AcceleratedSAP SA P (Product) Know ledge Industry experience N one B asic Advanced Proficient Operating system s A dvanced B asic Basic Proficient A dvanced Proficient
© Copyright IBM Corporation 2005 OCM Expert – Skills Profile Quality management experience Change m anagem ent experience Training experience Business consulting knowledge Project managem ent experience General Knowledge/Experience Computing Skills/Knowledge Database know-how Internet technology Testing experience Programming language(s) Network technology (SAP) Interface experience mySAP.com W orkplace mySAP.com Components ABAP mySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system(s) Advanced Basic Basic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 Program/Project Manager – Skills Profile Q uality m anagem ent experience Change m anagem ent experience Training experience Business consulting know ledge Project m anagem ent experience General K now ledge Com puting Skills/K nowledge Database know-how Internet technology Testing experience Program m ing language(s) Netw ork technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents AB AP m ySAP.com core AcceleratedSAP SA P (P roduct) Know ledge Industry experience None Basic A dvanced Proficient O perating system s A dvanced Basic B asic Proficient A dvanced Proficient
© Copyright IBM Corporation 2005 Programmer/Developer – Skills Profile Q uality m anagem ent experience Change m anagem ent experience Training experience Business consulting know ledge Project m anagem ent experience General Knowledge Com puting Skills/Knowledge Database know -how Internet technology Testing experience Program m ing language(s) Network technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents ABAP m ySAP.com core AcceleratedSAP SAP (Product) Know ledge Industry experience None B asic Advanced Proficient O perating system s A dvanced Basic Basic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 SAP Reviewer – Skills Profile Quality managem ent experience Change m anagem ent experience Training experience Business consulting know ledge Project m anagement experience General Knowledge/E xperience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Program ming language(s) Netw ork technology (SAP) Interface experience mySAP.com W orkplace m ySAP.com Components ABAP m ySAP.com core AcceleratedSAP SAP (Product) Know ledge Industry experience None Basic Advanced Proficient Operating systems Advanced Basic Basic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 System Administrator – Skills Profile Quality m anagement Change management Training experience Business consulting knowledge Project management experience General Knowledge Com puting Skills Database know-how Internet technology Testing experience Programming language(s) Network technology (SAP) Interface experience mySAP.com workplace mySAP.com components ABAP mySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system s Advanced Basic Basic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 Technical Consultant – Skills Profile Quality m anagem ent experience Change m anagem ent experience Training experience Business consulting knowledge Project m anagem ent experience General Knowledge/Experience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Programm ing language(s) Network technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Components ABAP m ySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system(s) Advanced Basic Basic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 Technical Team Member – Skills Profile Q uality m anagem ent experience C hange m anagem ent experience Training experience Business consulting know ledge Project managem ent experience G eneral K now ledge/Experience C om puting Skills/K now ledge D atabase know -how Internet technology Testing experience Program m ing language(s) Netw ork technology (SA P) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents ABAP m ySAP.com core A cceleratedSA P SAP (Product) K now ledge Industry experience N one Basic Advanced Proficient O perating system(s) A dvanced Basic B asic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 Training and Documentation PM/PL – Skills Profile Quality management experience Change management experience Training experience Business consulting knowledge Project management experience General Knowledge/Experience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Programming language(s) Network technology (SAP) Interface experience mySAP.com W orkplace mySAP.com Components ABAP mySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system (s) Advanced Basic Basic Proficient Advanced Proficient
© Copyright IBM Corporation 2005 Project Management Role - Customer - Works in coordination with the TeamSAP Project Manager to make all project relevant decisions - Owns project deliverables and responsible for day-to-day project management. - Primary liaison with the steering committee and project sponsor, as well as the SAP (or partner) consulting team. - Definition of the implementation strategy; preparation and maintenance of the project plan, project budget, and work plan - Acquisition, assignment and management of project resources - Communication of project status to the steering committee, project sponsor, and the project team - Streamlining the issue resolution process - Ensure that the project is well communicated and received by all stakeholders
© Copyright IBM Corporation 2005 Project Management Role - TeamSAP - Works in coordination with the Customer Project Manager to make all project relevant decisions - Organize and coordinate consultant (and skills) resourcing - Providing methodology for SAP’s accelerated implementation approach and check that the methodology is really used - Assisting project management and project team in internalizing the AcceleratedSAP Implementation Roadmap - Aiding in the definition of project deliverables and critical target dates to be reflected in the project plan - Assisting in the definition of project scope and objectives - Aiding in the resolution of issues when necessary - Assisting project managers, consultants, and individual teams when necessary in the completion of any tasks - Encouraging and facilitating the change over of project ownership and SAP knowledge from the consulting team to the customer project team and core team members

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80262886-SAP-Implementation-Methodology.pdf

  • 1.
  • 2.
    © Copyright IBM Corporation 2005 SAP Implementation MethodologyPhases Business Blueprint Project Preparation Final Preparation Realization Go Live and Support D3 D 2 ACME Taiwan Semiconductor Dist r ibutor S1 P2 P1 P4 P3 M4 D1 C ustomer s ACME ACME Laptop Production (San Jose) ACME Laptop Production (S an Jose) ACME Laptop Distribution (San Jose) P4 Semiconductor Manufacturer S1 D 2 Customer’s C ustomer Laptop Dist r ibutor Laptop Retailer S1 P2 D1 S1 D1 P1 P2 Customers Supplier’s Supplier P1 Non-R/3 R/3 SAP Business Information Warehouse SAP Advanced Planner & Optimizer R/3 R/3 Non R/3 People Learning Opportunities Processes Innovation Strategy Products Industry P ractice s Implementations
  • 3.
    © Copyright IBM Corporation 2005 SAP Implementation (AscendantMethodology) Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Evaluation Final Preparation Architecture Operations
  • 4.
    © Copyright IBM Corporation 2005 Objective: Perform detailedproject planning scoping, establish the project team. Set customer and SAP team expectations Establish Technical Infrastructure Phase 1 – Project Preparation Activities Create Project Charter Refine Project Team Organization Develop Blueprint Project Plan Install SAP Software (Sandbox Environment) Define Project Standards, Methodologies, Tools Prepare SAP trainings Prepare Methodology training Conduct Kick-Off Key Deliverables/Results Project Charter Project Team Organization Structure Milestone Plan Detail Blueprint Plan Initial Stakeholder Assessment Complete Project Risks and Critical Success Factors Program Methods, Standards, Procedures, and Tools Sandbox Environment Installed Kick-off presentation developed Training materials Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
  • 5.
    © Copyright IBM Corporation 2005 Deliverables Customer Customer Team Team Members Members Project Project Charter Charter Technical Technical Environment Environment Initial Initial Workplan Workplan Project Project Preparation Preparation Phase 1: ProjectPreparation Project Project Plan Plan Project Project Scope Scope Project Project Training Training Plan Plan Project Project Team Team Org. Org. Implementation Implementation Strategy Strategy Project Project Environment Environment Project Project Standards Standards Implementation Implementation Standards Standards
  • 6.
    © Copyright IBM Corporation 2005 Work Step Flow Define Define Project Project Charter Charter Refine Refine Implement. Implement. Strategy Strategy Obtain Obtain Contractual Contractual Agreement Agreement Debrief Debrief Project Project Management Management Organize ProjectTeam Develop Project Plan Phase 1: Project Preparation Set Up Work Set Up Work Environment Environment Develop Project Plan Develop Training Plan Define Project/ Implementation Standards Define System Landscape Technical Requirements Planning Quality Check Project Kickoff
  • 7.
    © Copyright IBM Corporation 2005 Objective: Create adetailed description of your business process requirements Identify specific customer improvement opportunities and Strategy Phase 2 – Business Blueprint Activities • Conduct SAP Training • Conduct Methodology Training • Conduct Workshops • Define Processes and Requirements • Perform GAP Analysis and Resolution • Specify Development Requirements for Reports, Interfaces, Enhancements • Write Business Process Procedures • Change Management • Install Development Environment • Develop approaches • Build Detailed plan for Realization • Proof of Concept prototyping Key Deliverables/Results Business Process Requirements Functional Specifications Business Process Procedures Stakeholder map and communication plan Approaches for remaining phases Business Process Master List RICE List • Reporting Lists • Interface Lists • Conversion Lists • Enhancements Lists Process Impacts Preliminary Sandbox Configuration Detailed Project plan Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
  • 8.
    © Copyright IBM Corporation 2005 Deliverables Technical Technical Design Design Identify Identify Gaps Gaps Business Business Blueprint Blueprint Phase 2: BusinessBlueprint Perform Perform Benchmark Benchmark Perform Perform Competitive Competitive Analysis Analysis Map Map Solution Solution Products Products Perform Perform Process Process Modeling Modeling Define Define Approach Approach Develop Develop Baseline Baseline Models Models Define Define Techniques Techniques Status Status Reports Reports Development Development Environment Environment System System Administration Administration Procedures Procedures Categorize Categorize Requiremen Requiremen ts ts
  • 9.
    © Copyright IBM Corporation 2005 Final Business Process Definition Business Blueprint Planning Work Step Flow Phase2: Business Blueprint Establish Process Categorization Project Team Training Develop System Environment Develop Business Org Structure Develop System Environment Define Global Requirements Define Landscape Design Define Strategic Blueprint Prepare Business Workshops Quality Check
  • 10.
    © Copyright IBM Corporation 2005 Business Blueprint Phase:Major Tasks Phase 2: Business Blueprint Contd… Project Management Business Blueprint Phase Phase Start Up Project Management and On-Going Project Management Prepare Detailed blueprint phase plan including major milestones, deliverables submissions and signoff dates Project Governance meetings Clearly identify project sponsor, Steering Committee members and establish Program Management Office members Project Team Training (Focused on Core Team Training on SAP Boot camp) Prepare training material Define timeline and provide training to the Core Team members on SAP bootcamp trainings, Project Management Review and assess post training skills Develop System Environment Design of system landscape Setup of Sandbox environment and Install Initial Hardware Install and Configure Sandbox system client Maintain system administration procedures Set up other system environments like Document storage (Documentum, Lotus Notes, Ascendant, Solution Manager etc)
  • 11.
    © Copyright IBM Corporation 2005 Business Blueprint Phase:Major Tasks Conduct Business Process Workshops Schedule and Conduct Requirement Gathering Workshops Understanding of current processes, best practices, client requirements Develop CSF/KPIs based on business case Business Organization Structure Schedule and Conduct Organization Structure Workshops Recommend and Approve Organization Structure Business Process Definition Preparation of Swimlanes and Process Decomposition Define Global Requirements Parameters Define Business Processes (BPPs, PDDs) and Identify Gaps Define Business Processes Unique to Client Quality Check Business Blueprint Phase Conduct Quality Check Signoff Business Blueprint Phase 2: Business Blueprint
  • 12.
    © Copyright IBM Corporation 2005 Best Practices andLessons Learnt Change Management: Not an IT initiative, but Business driven transformation initiative Top Management Commitment and Constant communication (periodic newsletters, all hands meetings) Change management process must be well defined and meticulously followed Project Culture (Logo, Theme and Vision) The Team: Identify Business Process Owners and Business Activity Owners who have solid business experience and have credibility within the company. They have to own the To-Be process and should walk the talk Clear roles and responsibilities of Core Client Team and Consultants Team Core team members should be relieved off from their previous organizational responsibilities, and should be fully dedicated to the implementation activities Phase 2: Business Blueprint Contd..
  • 13.
    © Copyright IBM Corporation 2005 Best Practices andLessons Learnt Documentation: Document what you do, do what you document ! Each and every information provided by process owners and business experts must be documented everyday and it should be validated as a part of MOMs to avoid confusion at a later stage Focus on Integration: Identify Integration Manager to ensure process integration and process coordination Usage of RACI charts (Responsible, Accountable, Consulted, Informed) to make teams clearly accountable for integration of major business process flows and data elements Think beyond organization boundary – collaborate with your key customers and suppliers while developing the integrated solution Phase 2: Business Blueprint Contd..
  • 14.
    © Copyright IBM Corporation 2005 Best Practices andLessons Learnt Business Solutions for the future: To-Be process is finalized in this stage Ensure that project is NOT about automating the As-Is process To-Be Process Design should try to leverage standard SAP as much as possible Timely Business Decision is the key. Trade-off between Nice to Have and Good enough solutions Effective Scope Management and decision on business benefits-cost Solution to align with Business Case, CSF/KPI objectives Ensure that three key levers (People, Process and Technology) are aligned. All along, aim for constant buy-in from all stakeholders Phase 2: Business Blueprint
  • 15.
    © Copyright IBM Corporation 2005 Business Blueprint Phase:Summary Phase 2: Business Blueprint Project Preparation Business Blueprint Realization Go Live and Support Sustain Business Organization Application Evaluation Final Preparation Architecture Operations Phase 2 - Business Blueprint documents the client’s business process requirements and create the “Business Blueprint” The organizational structure of the future enterprise is defined and mapped to SAP organizational units The R/3 Reference Model is used to decompose the client’s business processes, map these to SAP functionality and identify gaps Business Process Procedures (BPPs) facilitate integration testing and also accelerate the development of training and end-user support manuals The technical environment for the development and production systems are planned and tested
  • 16.
    © Copyright IBM Corporation 2005 Objective: Transform theBlueprint requirements into an approved GLOBAL working system. Configure and validate baseline and final models Phase 3 – Realization Activities Baseline and Final (Gold) Configuration Cycles Functional Specifications Finalisation Detail Definition of Development Design and Code Technical Unit Test Planning and Execution Write BPPs Conversion Planning Functional Specification Data conversion Perform Role Design Create Security Authorizations Test Planning and Conduct Global Testing Develop detailed Roll-out Plan Knowledge Transfer Key Deliverables/Results Configured SAP System Unit and Integration Test Plan Refined Security Profiles and Authorizations Definition Business Process Procedures Learning Kits Finalized and Tested Development Objects Knowledge Transfer Assessment Completed Test scripts Business Process Master List (BPML) Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
  • 17.
  • 18.
    © Copyright IBM Corporation 2005 Work Step Flow Conduct Realization Workshops System Management Develop Conversion programs Phase3: Realization Create Reports Baseline Model Model Settings and Network Realization Planning Develop Interfaces Develop Enhancements Develop Plans for Model Specification Baseline Business Process Final Business Process Confirmation Establish Authorizations Final Integration Test Develop End- User Documentation
  • 19.
    © Copyright IBM Corporation 2005 Work Packages inRealization phase with timeframe Phase 3: Realization
  • 20.
    © Copyright IBM Corporation 2005 Milestones of theRealization Phase The R/3 system is configured and tested. The Conversion programs are developed and tested. Data extraction and cleaning is completed. Bolt-on configuration and enablers (such as user exits and add-ons) are tested. Application interface programs are developed and tested. Enhancements are done and tested. Reports are developed and tested. Layout sets are developed and tested. System integration testing is completed. Security profiles are developed. Core / End-user training material is developed. Phase 3: Realization
  • 21.
    © Copyright IBM Corporation 2005 Test methodologies –Realization Phase Unit Test Scenario Test. Development and Unit Test Integration Test Regression Test Stress and Volume test User acceptance test Security test Phase 3: Realization
  • 22.
    © Copyright IBM Corporation 2005 Objective: Prepare for“live” solution implementation Anticipate and plan for contingencies Phase 4 – Final Preparation Key Deliverables/Results Finalized and Tested Development Objects Cut Over Plan Organization Change Readiness Assessment Production Readiness Review Contingency Plan End-User Training Conversion Check List Legacy Retirement Plan All data available for Go-live Go Live Approval Completed Local Test scripts Activities Identify and Design Local Processes/Gaps Finalize Realization activities for local Gaps Conduct Unit/Integration Tests Execute Change Plan Prepare data Test Data Conversion Routines Refine Legacy Retirement Plan Refine Go Live Checklist Refine Production Support Plan Prepare and Conduct End User Training Obtain Final Cut Over Approval Review Value Realization Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
  • 23.
    © Copyright IBM Corporation 2005 Deliverables 4 3 Refine Refine Cut Over Cut Over Plan Plan System System Tests Tests FinalPreparation Final Preparation End User End User Training Training Refine Refine Production Production Support Plan Support Plan Phase 4: Final Preparation Cut Cut Over Over
  • 24.
    © Copyright IBM Corporation 2005 Work Step Flow Phase4: Final Preparation Go Live Go Live Perform Perform System Tests System Tests Refine Cut Refine Cut Over Plan Over Plan Perform Cut Perform Cut Over Over Deliver User Deliver User Training Training Approval Go Approval Go Live? Live? No Yes
  • 25.
    © Copyright IBM Corporation 2005 Cutover Planning The cutoverplan refines the Transition Plan’s strategies and decisions and specifies the details to execute a cutover to a live environment. The Cutover Plan is a detailed schedule of tasks that are required to convert legacy systems to the Modernized Services. This schedule identifies tasks, task dependencies, level of effort (hours), and resources assigned. There are separate Cutover Plans for each deployment. A Cut Over Plan ensures that plan for addressing issues during and immediately after the system cutover is well-defined and communicated to the IT team. Cut over planning determines proper cut over plan, pilot, strategy for data management, conversion support, ownership and responsibilities. Deliverables for a cut over plan are Migration /Conversion Plan, Support Requirements and Conversion Documents . Phase 4: Final Preparation
  • 26.
    © Copyright IBM Corporation 2005 Cutover Planning In shortthe cutover plan covers the following activities: a)Review Migration /conversion planning and timing b)Create checklist c)Determine production readiness d)Contingency Plan e)Approve cutover f) Establish helpdesk g)Reorganize team for production support h)Define long term production support strategy
  • 27.
    © Copyright IBM Corporation 2005 Objective: Transition froma Quality environment to a live, stable, Productive operation Phase 5 – Go Live and Support Key Deliverables/Results • Production Systems Environment • Production Capable End Users • Value Realization Analysis • Post Implementation Project Review Activities • Execute data entry and upload in Production environment • Resolve issues • Validate Business Process Results • Conduct Post Implementation Project Review • Benefits Measurement Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations
  • 28.
  • 29.
    © Copyright IBM Corporation 2005 Go Live Go LiveConfirm Go Confirm Go Live Live Environment Environment Manage Manage Problem Problem Resolution Resolution Manage Manage Problem Problem Resolution Resolution Monitor Monitor Monthly Monthly Transactions Transactions Review Review Business Business Benefits Benefits Work Step Flow Phase 5: Go Live and Support Monitor Weekly Monitor Weekly Transactions Transactions Project Signoff Project Signoff and and Continuous Continuous Improvement Improvement
  • 30.
    © Copyright IBM Corporation 2005 Project Preparation Business Blueprint Realization Go Live and Support Sustain Program Management Business Organization Application Final Preparation Architecture Operations Phase 6– Sustain Activities • Provide Help-Desk • Execute Daily Operation Support and Administration • Execute Ongoing Security Administration Key Deliverables/Results • SAP Center of Excellence (COE) operational Objective: Help ensure that there is a framework in place to sustain and improve the performance of the system after go-live
  • 31.
    © Copyright IBM Corporation 2005 Summary A process-oriented... Step-by-step guide... Linking strategic vision... And business opportunities… with software enablers... . . . to drive successful ERP implementations
  • 32.
  • 33.
    © Copyright IBM Corporation 2005 Project Team –Roles Responsibilities Application Consultant Authorization Administrator Business Process Owner Organizational Change Management (OCM) Expert Program/Project Manager Programmer/Developer SAP Reviewer System Administrator Technical Consultant Technical Team Member Training and Documentation Project Manager/Lead
  • 34.
    © Copyright IBM Corporation 2005 Application Consultant –Skill Profile Quality managem ent experience Change m anagement experience Training experience Business consulting knowledge Project managem ent experience General Knowledge/Experience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Programm ing language(s) Network technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents ABAP m ySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system(s) Advanced Basic Basic Proficient Advanced Proficient
  • 35.
    © Copyright IBM Corporation 2005 Authorization Administrator –Skills Profile Quality m anagement experience Change management experience Training experience Business consulting knowledge Project managem ent experience General Knowledge/Experience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Programm ing language(s) Network technology (SAP) Interface experience mySAP.com W orkplace mySAP.com Com ponents ABAP mySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system(s) Advanced Basic Basic Proficient Advanced Proficient
  • 36.
    © Copyright IBM Corporation 2005 Business Process Owner– Skill Profile Quality m anagem ent experience Change m anagem ent experience Training experience Business consulting know ledge Project m anagem ent experience General K now ledge Com puting Skills/K now ledge Database know-how Internet technology Testing experience Program m ing language(s) Network technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents AB AP m ySAP.com core AcceleratedSAP SA P (Product) Know ledge Industry experience N one B asic Advanced Proficient Operating system s A dvanced B asic Basic Proficient A dvanced Proficient
  • 37.
    © Copyright IBM Corporation 2005 OCM Expert –Skills Profile Quality management experience Change m anagem ent experience Training experience Business consulting knowledge Project managem ent experience General Knowledge/Experience Computing Skills/Knowledge Database know-how Internet technology Testing experience Programming language(s) Network technology (SAP) Interface experience mySAP.com W orkplace mySAP.com Components ABAP mySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system(s) Advanced Basic Basic Proficient Advanced Proficient
  • 38.
    © Copyright IBM Corporation 2005 Program/Project Manager –Skills Profile Q uality m anagem ent experience Change m anagem ent experience Training experience Business consulting know ledge Project m anagem ent experience General K now ledge Com puting Skills/K nowledge Database know-how Internet technology Testing experience Program m ing language(s) Netw ork technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents AB AP m ySAP.com core AcceleratedSAP SA P (P roduct) Know ledge Industry experience None Basic A dvanced Proficient O perating system s A dvanced Basic B asic Proficient A dvanced Proficient
  • 39.
    © Copyright IBM Corporation 2005 Programmer/Developer – SkillsProfile Q uality m anagem ent experience Change m anagem ent experience Training experience Business consulting know ledge Project m anagem ent experience General Knowledge Com puting Skills/Knowledge Database know -how Internet technology Testing experience Program m ing language(s) Network technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents ABAP m ySAP.com core AcceleratedSAP SAP (Product) Know ledge Industry experience None B asic Advanced Proficient O perating system s A dvanced Basic Basic Proficient Advanced Proficient
  • 40.
    © Copyright IBM Corporation 2005 SAP Reviewer –Skills Profile Quality managem ent experience Change m anagem ent experience Training experience Business consulting know ledge Project m anagement experience General Knowledge/E xperience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Program ming language(s) Netw ork technology (SAP) Interface experience mySAP.com W orkplace m ySAP.com Components ABAP m ySAP.com core AcceleratedSAP SAP (Product) Know ledge Industry experience None Basic Advanced Proficient Operating systems Advanced Basic Basic Proficient Advanced Proficient
  • 41.
    © Copyright IBM Corporation 2005 System Administrator –Skills Profile Quality m anagement Change management Training experience Business consulting knowledge Project management experience General Knowledge Com puting Skills Database know-how Internet technology Testing experience Programming language(s) Network technology (SAP) Interface experience mySAP.com workplace mySAP.com components ABAP mySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system s Advanced Basic Basic Proficient Advanced Proficient
  • 42.
    © Copyright IBM Corporation 2005 Technical Consultant –Skills Profile Quality m anagem ent experience Change m anagem ent experience Training experience Business consulting knowledge Project m anagem ent experience General Knowledge/Experience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Programm ing language(s) Network technology (SAP) Interface experience m ySAP.com W orkplace m ySAP.com Components ABAP m ySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system(s) Advanced Basic Basic Proficient Advanced Proficient
  • 43.
    © Copyright IBM Corporation 2005 Technical Team Member– Skills Profile Q uality m anagem ent experience C hange m anagem ent experience Training experience Business consulting know ledge Project managem ent experience G eneral K now ledge/Experience C om puting Skills/K now ledge D atabase know -how Internet technology Testing experience Program m ing language(s) Netw ork technology (SA P) Interface experience m ySAP.com W orkplace m ySAP.com Com ponents ABAP m ySAP.com core A cceleratedSA P SAP (Product) K now ledge Industry experience N one Basic Advanced Proficient O perating system(s) A dvanced Basic B asic Proficient Advanced Proficient
  • 44.
    © Copyright IBM Corporation 2005 Training and DocumentationPM/PL – Skills Profile Quality management experience Change management experience Training experience Business consulting knowledge Project management experience General Knowledge/Experience Com puting Skills/Knowledge Database know-how Internet technology Testing experience Programming language(s) Network technology (SAP) Interface experience mySAP.com W orkplace mySAP.com Components ABAP mySAP.com core AcceleratedSAP SAP (Product) Knowledge Industry experience None Basic Advanced Proficient Operating system (s) Advanced Basic Basic Proficient Advanced Proficient
  • 45.
    © Copyright IBM Corporation 2005 Project Management Role- Customer - Works in coordination with the TeamSAP Project Manager to make all project relevant decisions - Owns project deliverables and responsible for day-to-day project management. - Primary liaison with the steering committee and project sponsor, as well as the SAP (or partner) consulting team. - Definition of the implementation strategy; preparation and maintenance of the project plan, project budget, and work plan - Acquisition, assignment and management of project resources - Communication of project status to the steering committee, project sponsor, and the project team - Streamlining the issue resolution process - Ensure that the project is well communicated and received by all stakeholders
  • 46.
    © Copyright IBM Corporation 2005 Project Management Role- TeamSAP - Works in coordination with the Customer Project Manager to make all project relevant decisions - Organize and coordinate consultant (and skills) resourcing - Providing methodology for SAP’s accelerated implementation approach and check that the methodology is really used - Assisting project management and project team in internalizing the AcceleratedSAP Implementation Roadmap - Aiding in the definition of project deliverables and critical target dates to be reflected in the project plan - Assisting in the definition of project scope and objectives - Aiding in the resolution of issues when necessary - Assisting project managers, consultants, and individual teams when necessary in the completion of any tasks - Encouraging and facilitating the change over of project ownership and SAP knowledge from the consulting team to the customer project team and core team members