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Effective Communication for school staff.pptx
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- 2. Let me ASK….. • Whatdifficulties do I face in communicating effectively? • What are my personality traits, which come in the way of effective communication? • What can I do to overcome them? • How to communicate better with students, parents, at home, etc? • How do I establish a rapport with my colleagues/seniors?
- 3. What is EffectiveCommunication? Effective communication is a process of exchanging ideas, thoughts, knowledge and information such that the purpose or intention is fulfilled in the best possible manner. In simple words, it is nothing but the presentation of views by the sender in a way best understood by the receiver.
- 4. Areas of Communication •Meetings • Memorandums / Policy making & policy decisions • Assemblies / Public Speaking • Presentations
- 5. 5 Ways toDefine Good Communication 1. Being able to listen to others is imperative in the communication process. 2. Having empathy is very useful in communication. 3. Encouraging others will heighten morale and appreciation in the workplace. 4. Being aware of others and their emotions mean being sympathetic to misfortunes and praising positive milestones. 5. Body language can greatly impact how others perceive you in the workplace.
- 8. Communication Cycle Any goodcommunication should serve the purpose of conveying what the sender wanted to convey in the same context to the receiver. The following diagram explains this: What You Understood What I Meant What I Said What You Heard is is is is
- 9. Communication Mathematics • 7%- Spoken Words • 38% - Tonality/Para Language • 55% - Non-Verbal * • Body Language is the unspoken language that goes on in every Face-to-Face encounter with other persons. It tells us their true feelings towards us and how well our communication is being received. *Ref. Dr Albert Mehrabain Prof UCLA (book “Silent Messages”)
- 10. Body Language Cues… •When there is a discrepancy between what we say and how we say, people tend to go by how we say. • When there is discrepancy between what we say and what we do, people tend to go by what we do. • Therefore cues and signals sent to us by others is a crucial skill required in communication. To understand the attitude of others towards us, regardless of what they are saying, body language provides the best answer.
- 11. Barriers To Communication PhysicalSemantic Psychological • Noise • Darkness • Distance • Fatigue • Words • Pictures • Symbols • Values • Perceptions • Distrust • Poor Listening Habits
- 12. What is “LISTENING”? • An attitude towards other people and what they are attempting to express. • It begins with attention, both the outward manifestation and inward alertness. • It includes constructive responses that help the other person express both his thoughts and feelings. • The process of receiving, attending to, assigning meaning to oral communication.
- 13. Communications Skills • Adapters:- •learning to control emotions, getting on with others. • Attitude:- • body movements indicate attitudes, friendly, cold, approachable, pleasant • Voice control- • tone/pitch, volume, rhythm, hesitation/pauses • Jargon/local phrases or expressions.
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- 19. Listen To Understand, ListenTo Build Trust
- 20. BUILDING TRUST I UNDERSTANDYOUR AIMS AND GOALS
- 21. I AM ONYOUR SIDE
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- 24. How can weimprove our listening skills? Eliminate distractions Concentrate Focus on the speaker Maintain an open mind Look for nonverbal cues Do not react to emotive words Ask questions Avoid prejudices Take notes Ask for clarification STOP TALKING!
- 26. Public Speaking • Whyam I speaking? • Clarify the objective – write it down. • To inform? • To persuade? • What reaction do you expect from your audience – short term and long term. • At each step of the preparation process, review whether the objective is being met.
- 27. Speakers can be… •Self centered • Message centered • Audience centered A good public speaker is …………………….?
- 28. Organise your speech-Structure •The body: Main ideas and supporting ideas • The introduction: Drawing attention, establishing credibility and usefulness • The conclusion: Summation, challenge and call for action
- 29. Content Preparation • Speakonly on subjects you know well, others do thorough preparation. • The main points should be pitched at an appropriate level depending upon the - • Objective • Time • Audience • Must, Should & Could.
- 30. There are threethings to aim at in public speaking: • to get into your subject • to get your subject into yourself • To get your subject into the heart of your audience. -Alexander Gregg
- 31. Key Learnings • CommunicationProcess • How we Communicate-Verbal/Non-Verbal/Para Language-Communication Mathematics/Feedback • Communication Climate - Supportive vs Defensive Climate • Becoming a Better Communicator-Effective Listening • Barriers to Communication • Techniques to foster communication.
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- 33. Ask yourself… • Whichof the skills covered in this session is most useful as you consider communicating in future? • Which is the easiest to employ? • Which is the most difficult for you? What are the three things you want to do to improve your communication skills… and practice them?
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