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Presentation on 7p’s of KFC
Presented by: Amine KBC®
Ilies OHB®
1St master
INTRODUCTION
• KFC stands for Kentucky Fried Chicken
• It is a fast food restaurant chain that specializes in
fried chicken
• Founded in March 20, 1930 in North Corbin,
Kentucky by Harland Sanders
• It has more than 18,875 outlets in over 118 countries
• It is a subsidiary of Yum! Brands
7 p’sProduct
Price
Place
Promotion
People
Process
Physical
evidence
Products
• Core product offering is pressure fried chicken
• Chicken burgers ( including Zinger and Tower burgers)
• Wraps ( “Twisters” and “Boxmasters”)
• Variety of finger foods like crispy chicken strips and hot
wings
• Popcorn chicken and chicken nuggets
• It has launched Flaming Crunch Chicken
• Side dishes include French fries, bread rolls, salad,
PepsiCo soft drinks
• Krusher frozen beverage
Price
Place
• It has over 300 outlets across 81 cities
• Planning to have over 500 outlets by the end of 2015
• Distribution based on franchisee and company run
outlets
• Delivered through online media as well
• It has overtaken Pizza Hut in Quick service
restaurants
Promotion
• KFC does promotional activities by offering
add-ons to the existing menu, gift coupons, T-
shirts, Kids meal etc ..
• KFC promotes its products through LCD
displays kept inside its outlets which promotes
their products
• Online advertising
• Advertising on television
People
• The people involved in providing services to the
customers
• The staffs working in the outlets are trained by the
company itself
• They are provided with certain guidelines to
communicate with the customers
Process
• The process starts when the customers visit the
outlet.
• It also involves if the customers order the products
online
• The easier and convenient the process it will lead to
greater customer satisfaction
Physical evidence
• This refers to the physical environment of the outlets
where the customers visit.
• The interiors are made according to the certain
standards given by the parent company
• This also helps in creating positive influence on the
customer satisfaction
• There is use of good technology equipment
7P's Of KFC

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7P's Of KFC

  • 1. Presentation on 7p’s of KFC Presented by: Amine KBC® Ilies OHB® 1St master
  • 2. INTRODUCTION • KFC stands for Kentucky Fried Chicken • It is a fast food restaurant chain that specializes in fried chicken • Founded in March 20, 1930 in North Corbin, Kentucky by Harland Sanders • It has more than 18,875 outlets in over 118 countries • It is a subsidiary of Yum! Brands
  • 4. Products • Core product offering is pressure fried chicken • Chicken burgers ( including Zinger and Tower burgers) • Wraps ( “Twisters” and “Boxmasters”) • Variety of finger foods like crispy chicken strips and hot wings • Popcorn chicken and chicken nuggets • It has launched Flaming Crunch Chicken • Side dishes include French fries, bread rolls, salad, PepsiCo soft drinks • Krusher frozen beverage
  • 6. Place • It has over 300 outlets across 81 cities • Planning to have over 500 outlets by the end of 2015 • Distribution based on franchisee and company run outlets • Delivered through online media as well • It has overtaken Pizza Hut in Quick service restaurants
  • 7. Promotion • KFC does promotional activities by offering add-ons to the existing menu, gift coupons, T- shirts, Kids meal etc .. • KFC promotes its products through LCD displays kept inside its outlets which promotes their products • Online advertising • Advertising on television
  • 8. People • The people involved in providing services to the customers • The staffs working in the outlets are trained by the company itself • They are provided with certain guidelines to communicate with the customers
  • 9. Process • The process starts when the customers visit the outlet. • It also involves if the customers order the products online • The easier and convenient the process it will lead to greater customer satisfaction
  • 10. Physical evidence • This refers to the physical environment of the outlets where the customers visit. • The interiors are made according to the certain standards given by the parent company • This also helps in creating positive influence on the customer satisfaction • There is use of good technology equipment