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Social Marketing for the Enterprise
Andrew Spoeth
September 19, 2013
Social Marketing for the Enterprise
1. Design the Success Framework
2. Deliver Value to the C-Suite
3. Engage with Customers
4. Mobilize Internal Resources
1. Design the Success Framework
Group Your Metrics
• Impressions
• Retweets
• @ mentions
• Clicks
• Followers
• Views
• Subscribers
• Comments
• Shares
Group Your Metrics
• Page Likes (Fans)
• People Talking
About This
• Likes
• Shares
Group Your Metrics
• Views
• Shares
• Likes
• Subscribers
• Comments
Group Your Metrics
Show Relationship Between KPI’s
KPI’s Driving Business Outcomes
BYOD
Simplified Dashboard: Clarity on KPI’s
2. Deliver Value to the C-Suite
Set Targets for Growth
Demonstrate Success
From Reactive to Proactive: Move Away
from the Service Desk Model
time
Communicate Well
customers
customers
benchmark
benchmark
prioritized
prioritized
we don’t know yet
we don’t know yet
free
free
more data
more data
spend
spend
effort
effort
we got video views
we got video views
YouTube drove X engagement
actions last week
YouTube drove X engagement
actions last week
3. Engage with Customers
Listen
Gather Market Intelligence
Q. What are my competitors talking about?
Q. What’s happening in our industry this week?
Q. What are people saying about our brand?
Q. Which blogs are publishing articles on the topics
that matter most to my customers?
Q. Who are the biggest influences in my market?
• Connect
• Comment on blog
posts
• Share your
expertise
• Ask questions
Engage
• Connect
• Comment on blog
posts
• Share your
expertise
• Ask questions
Engage
"Focus on how to be social, not
on how to do social."
Jay Baer
Best-selling author of 'The Now Revolution'
Not All Networks are Created Equal
Twitter
Real-time sharing industry news, and quick response to questions and
news
LinkedIn Position yourself as a thought leader
YouTube
Media library / How-to’s / Entertainment
Additional distribution through Tube Mogul, iTunes, etc.
Blog
Content hub, consolidate and reference other channels.
Part of website and key driver of inbound organic search traffic (SEO)
Facebook
Communication among community.
Personable side of your brand.
Channel Content Strategy
4. Mobilize Internal Resources
The Power of Advocacy
Your
Audience
You
Your
Advocates’
Audience
Advocates
You
Sharing Content via Internal Email
Sharing Content on Twitter
Operationalize Advocacy
• Third party validation and extended reach
• Improved analytics: which messages get
shared
• Gamification
• Content-as-a-Service
“We need to be on social media.”
2009
“We need to do social media well.”
today
Social Marketing Core Philosophy
1. Measure Consistently
2. Let smarter people help
3. Give prospects a taste of what
it’s like to be a customer
4. Scale, but don’t look like it
5. Remain ultra-focused on the
objectives
6. Generate excitement and a
sense of confidence for the
brand
Thank You!
Q&A
@andrewspoeth

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