The Performance Management System

1. Scott Bohlin
Bellevue University MSOP
601 2015

2. Performance management is the systematic
process by which an agency involves its
employees, as individuals and members of a
group, in improving organizational effectiveness
in the accomplishment of agency mission and
goals.

3. Break it down
Management gets many definitions but in the
end most agree it is getting things done, or
accomplishing desired goals. Therefore,
performance management has become a
discipline that assists in the establishment,
monitoring and achieving of individual and
organizational goals.

4. Performance is the accomplishment of a given
task measured against preset known standards
of accuracy, completeness, cost, and speed.

5. But Wait There's More
One key expectation from management, at both
organizational and individual levels, is the ability
to measure and manage performance.
One of the most used terms to reflect progress
in a journey is "performance”

6. So What's the Point?
 Performance management is the overarching process
that deals with performance. It reflects the approach
one entity has towards performance and it includes
sub processes such as: strategy definition
(planning/goal setting), strategy execution, training and
performance measurement.
 So performance measurement is actually a sub process
of performance management it focuses on the
identification, tracking, and communication of
performance results through performance indicators.
Performance evaluates and measures results and
management deals with how to respond to those
results in order to reach their targeted goals.

7. In Performance Management and Performance
Measurement the two processes cannot be
separated from one another and performance
management both proceeds and follows
performance measurement.

8. It is through this process that organizations are able
to create and sustain a workplace environment that
can :
Value continuous improvement
Adapt well to change
Strive to attain ambitious goals
Encourage creativity
Promote learning and professional development
Is engaging and rewarding for employees

9. Where do we go from here?
The work environment of today has evolved past
the traditional Command and Control thinking that
saw organizations as top-down hierarchies, where
managers made decisions using budgets, standards
and targets.
Now work has become specialized in functions that
require departments to complement each other in
work tasks, Customers needs more diverse services
and work is more complex. The workforce is has
become educated, more mobile, and more
ambitious in their goals.

10. References
• Overview of Performance Management ,
University of Florida
• Rediscovering performance management:
systems, learning and integration, Brudan,
Aurel
• Health Resources and Services Administration
http://www.hrsa.gov/quality/toolbox/methodol
ogy/performancemanagement/index.html