Data Center Services provides 24/7 operations and management of two data centers, including physical security, facilities management, processing and backups of data, production and delivery of reports, change management, and system monitoring. It is comprised of three services: Production Support, Operations, and Facilities Management. Production Support bridges development and operations to provide application support, problem/change management, performance analysis, job scheduling, report services, and general administration support. Operations monitors systems and complies with daily processing at the Mt. Washington data center. Facilities Management offers environmental controls, power distribution, security access, monitoring, and co-location services for the two data centers.

1. Data Center Services
Facilities Management
Production Support
Operations

2. Data Center Services provides:
 24/7 operations of the Data Centers located on the Mt.
Washington and East Baltimore campuses, including
controlling physical security and facilities management of the
Data Centers.
 Timely processing of data, including backups on the various
platforms housed within the Data Centers
 The production and delivery of electronic and printed reports
 Control of the production environment through change
management
 Monitoring of various systems.
Data Center Services is comprised of three services: Production
Support, Operations and Facilities Management.

3. Production Support was created to bridge the
process and procedural gaps between
applications development, technical support, and
operational areas for application implementation
control and support services.
Production Support provides the following for
identified production and test environments:
 Application implementation support
 Problem and change management
 Analysis for performance improvements in
procedure or application processing flow
 Automated scheduling
 Online report viewing and report distribution
 Statistical trends.

4. Production Support Overview:
 Job Scheduling
 Report Archiving, Distribution, Online
Viewing
 ServiceCenter
 Print Services (VPSX)
 sFTP
 General administration support for OCS,
Sharepoint, and Sympa
Specific applications support
 Application Support
 Change & Incident Management

5. Operations is a 24/7 organization that supports
both JHHS and JHU systems and applications.
Operating out of the Mt. Washington Data Center,
Operations:
 Monitors both mid-range and mainframe systems
 Complies with daily batch processing schedules
 Prints and distributes an average of 935,000
printed pages per month
 Co-ordinates with the off-site storage vendor to
ensure the necessary requirements to satisfy our
Disaster Recovery initiatives are maintained.

6.  Facilities Management offers managed data
center environmental controls, power
distribution, load balancing, backup power
systems, controlled security accesses and
monitoring. Co-location services such as server
hosting is also offered.

8. Facilities Management

9. The MTW facility was opened in May, 2005, as a 5,332 square foot center. A
second center, 6,490 square feet, was opened in November, 2008. The facility
has been operating at 100% availability since 2006.
MTW Data Center Attributes
 11,822 square feet of raised
flooring divided into two rooms
 Primary power: A/B redundancy
 Backup power: two 1000 kw
UPS and four 1200 kw
generators
 Cooling capacity of 720 tons
 FM-200 clean gas fire
suppression
 Sprinkler system
 Staffed 24/7
 Card key access
 Security cameras at
entry/egress
 24/7 onsite facilities support

10. 1830 Data Center Attributes
 7,000 square feet of raised
flooring
 Backup power: Three UPS
systems which total 400kW of
useable power, with generator
support
 Halon gas fire suppression
 Sprinkler system
 Card key access
 Security cameras at
entry/egress
 24/7 onsite facilities support

11. Questions?

12. Tour of MTW Data Center Facilities