This document is a resume for Parkavi M summarizing her professional experience in backup administration and storage implementation over 7 years. She has worked on backup infrastructure at Wipro Technologies and HCL Technologies involving EMC Networker, Avamar, Data Domain, Hitachi storage, and NetApp filers. Her responsibilities included configuring backups, monitoring and troubleshooting, reporting, and maintaining SLAs. She also has experience in infrastructure support and circuit order management.

1. Parkavi M
Mobile :+91 9600107365,9677262297
Email : parkavi.m0111@gmail.com
Prof Exp : 7 years 2 months
Backup Exp: 4 years 6 months
OBJECTIVE
I’m seeking for a position which would utilize my complete Backup and Storage Administration & Implementation skills.
Certifications & Trainings
• Under EMC Networker External Training
• Certified Hitachi Data Systems Storage Foundations
• Certified ITIL version 3 Foundation
• Undergone Hitachi Data Systems Storage Foundations–Enterprise and modular storage Training
• Undergone Symantec netbackup basics Training
• CCNA (2.5 Months hands on Training @ Infosys)
Achievements
• Gold Medalist in the graduation
• Created Study of Process Documents and value adds
• Golden Jubilee Appreciation award: This was awarded for showing extreme responsibility towards customer satisfaction and meeting SLA
consistently
• Participated in K-shops
PROFESSIONAL EXPERIENCE
WIPRO Technologies Limited – 09th
April 2014 to till now
PROJECT : Catholic health Initiatives -09th
April 2014 to till now
CHI is one of the nation’s largest health systems, operating in 19 states and comprising 105 hospitals, including four academic health centers
and major teaching hospitals and 30 critical-access facilities; community health-services organizations; accredited nursing colleges; home-
health agencies; and other facilities that span the inpatient and outpatient continuum of care.
Backup Infrastructure:
• CHI Infrastructure consists of 7 backup servers which backing up 2500 clients and 7 storage nodes
• Infrastructure built with 5 Quantum scalar i500 Physical Tape libraries which houses 320 TB capacity for cloning
• Infrastructure integrated with 25 HP and IBM product of LTO Ultrium 4 and 6 drives
• CHI Networker backing up to 43 DataDomain Systems with DD Boost enabled through 7 Datadomain
Models(DD990,DD640,DD2500,DD160,DD860,DD890,DD620) which houses 2400 TB capacity
• Networker Infrastructure version uses 7.6.5.6.Build.1217 and 8.1.1.2.Build.280
• Infrastructure providing full Data protection with Maximum retention
• CHI Infrastructure built with SQL and exchange,Meditech modules backup
Backup Tools
• EMC Legato Networker Backup tool 8.1.1.2 Build 280
• Avamar Enterprise Manager/Admin server console 6.0.2-153
• Data domain Enterprise Manger console 5.4.5.0-477080
• Quantum Scalar i500 Auto changer Library
• DPA reporting tool

2. RESPONSIBILITIES
• Configuring Backup for filesystem clients and cluster clients
• Configuring SQL Module backup
• Setup Schedule Clone job process
• Networker server/client upgradation
• Know the procedure to configure Exchange module backups
• Performing Weekly maintenance activity on networker servers and storage nodes
• Performing Library reconfiguration
• Know the procedure to configure DD Boost Devices integrated with Networker
• Performing Cleaning tape configuration
• Restoration can perform for filesystem,cluster and SQL module clients from NW server/client end
• Performing Full server restore
• Know the procedure to recover networker server
• Performing Weekly Tape Rotation activity and depositing tapes in Quantam libraries through GUI/CLI
• Monitoring and troubleshooting the Data domain systems
• Monitoring and troubleshooting issues related to configuration errors, backup failures,clones,Library and Drive issues,logs analysis
• Coordinating with respective external vendors for all kind of Hardware/Software issues and follow-up with them till the closure and
prepare RCA reports.
• Define and maintain procedural documents up to date and work instructions
• Generating backup health check list on daily basis
• Generating weekly/monthly backup availability/capacity and media usage reports and performing Backup Audit
• Maintaining SLA report/incident/change management
• Ability to adapt to the various new upgrades
• Coordinate efforts of support team to solve all kind of issues
• Providing timely update to the customers by following the Service Level Agreement (SLA).
• Mentoring the team members by providing training & helping them in troubleshooting the problems
• Address recurring problems and vulnerabilities.
HCL Technologies Limited – 12th
July 2010 to March 31st
2014
PROJECT : Branch Banking & Trust -01st
Nov 2011 to 31st
March 2014
BB&T Corporation, headquartered in Winston-Salem, N.C., is among the US top financial-holding companies. Its bank subsidiaries operate
approximately 1,800 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Tennessee, Maryland, Florida, Alabama,
Indiana, Texas and Washington, D.C. Specialized Lending Group IT is the subsidiary of the BB&T handling the IT operations.
Backup Infrastructure:
• BB&T Infrastructure consists of 7 backup servers which backing up 2172 clients and 80 storage nodes with 17 libraries
• Networker version initially was 7.6.3 and later upgraded to 8.0.1
• ACSLS server controlling SL8500 StorageTek automated shared tape libraries currently houses 44 STK T10Kb/Kc tape drives with 81
TB capacity to enhance cloning capabilities.
• STK SL3000 physical tape library houses with 8 tape drives with 30 TB capacity manages physical tape backup
• Six STK VTL libraries currently houses 4264 STK T10KA drives with 57 TB capacity manages virtual tape backup
• EMC DataDomain was implemented to use for Production backups as VTL currently houses 99 IBM ULTRIUM-TD2 drives with 8 TB
capacity manages dedupe backup
• EMC avamar Gen4S grid consist of 6 avamar nodes manages dedupe backup with 160.3 TB capacity
Backup Tools
• EMC Legato Networker Backup tool 8.0.1.3.Build.155
• Avamar Enterprise Manager/Admin server console 6.0.2-153
• Data domain Enterprise Manger console 5.1.0.9
• Storage Tek Library console for SL3000/SL8500 5.0.0
• Storage Tek ACSLS Library software
• Storage Tek Virtual Tape library console- 5.0
• Storage Tek Virtual operator panel VOP 1.0.18
• Reporting tool-Aptare

3. RESPONSIBILITIES
• Configuring backup for new clients
• Configuring Avamar Backups
• Monitoring and troubleshooting issues related to configuration errors, backup failures,clones,library drives status errors,VTL,avamar
backup and datadomain events,logs analysis
• Monitoring Symantec veritas netbackup console for backup failures and resuming failed jobs
• Know the procedure to configure Jukebox
• Perform manual cloning process through CLI
• Depositing tapes in ACSLS libraries through GUI/CLI
• Storage node configuration in VTL and DD
• Relocating LUN space between VTL nodes
• Creating VTL tapes in data domain/VTL
• Performing VTL failback in case of failover
• Avamar replication manual cleanup
• Avamar server recycling process
• Participated in DR Test activity
• Coordinating with respective external vendors for all kind of Hardware/Software issues and follow-up with them till the closure and
prepare RCA reports.
• Define and maintain procedural documents up to date and work instructions
• Generating backup health check list on daily basis
• Generating weekly/monthly backup availability/capacity and media usage reports and performing Backup Audit
• Maintaining SLA report/incident/change management
• Ability to adapt to the various new upgrades
• Coordinate efforts of support team to solve all kind of issues
• Providing timely update to the customers by following the Service Level Agreement (SLA).
• Mentoring the team members by providing training & helping them in troubleshooting the problems
• Address recurring problems and vulnerabilities.
Storage Infrastructure:
Hitachi:
• BB&T Enterprise SAN Storage infrastructure consist of 2*AMS1000,8*AMS2500,1*AMS2100,1*AMS200,2*HUS110,3*USPV,9*VSP
subsystems 2*AMS1000,8*AMS2500,1*AMS2100,1*AMS200,2*HUS110,3*USPV,9*VSP subsystems in primary and DR site with total
capacity as 5PB which consist of 2375 hosts,46 Tiers,9685 V-Vols
• We have dedicated AMS 2500-VM subsystem which is externalized to V3170 Netapp filer.
• Tier 1 disk arrays are dedicated to critical servers
• In BB&T replication environment have TrueCopy, HUR,ShawdowImage are implemented for business continuity and DR purpose
controlled via Hitachi Command control Interface commands.
Netapp:
• BB&T NAS Storage infrastructure modeled with FAS3170 Filers and IBM N-Series supported more than 54 filers in primary and DR
site with 3.5 PB capacity
• Protocols primarily in use in filers – NFS, CIFS, Snap Mirror, Snap Vault, Snapshots.
• Filers are running on Data ONTAP OS 8 mostly Active/Active clustered.
• NetApp deduplication is enabled for space saving
Cisco Switches:
• We have deployed 18 CISCO fabric Switches in primary and in DR site.All of the Hitachi Subsystems and Corresponding Server are
connected/Zoned through these switches.
• We have a Dedicated switch for backup devices
Storage Tools
• Hitachi Command Suite 7.2.1 Storage navigator for provisioning activities
• HDVM-Hitachi Device Manager
• HTsM-Hitachi Tiered storage manager
• HGLM-Hitachi Global link manager
• HDLM-Hitahi dynamic link manager

4. • Cisco Fabric Manager switch 5.0-
• Hitachi Hi-Track alert tool Call home
• Netapp oncommand management console 5.0.2 filer view
• XIV Storage Management box Version 3.1.1 build 4
RESPONSIBILITIES
• Know the procedure to implement Dynamic Storage provisioning through VSP Storage navigator Hitachi Device manager for USPV.
• Monitoring Storage pools utilization,alerts,tasks in the storage navigator console
• Monitoring high availability of Servers through HGLM across the SAN.
• Monitoring HDvM for any alerts from storage sub-system
• Coordinating with System administrators to configure HDLM across the servers and ensure all disks are available on both paths
• Monitoring Hi-track alerts for storage system devices status
• Performing Storage Space reclamation using ZPR.
• Participated in the Storage migration activity
• Participated in the DR test activity
• Monitoring and maintaining the replication process and perform HUR check as day to day activity
• Zoning process
• Monitoring CISCO SAN switches for port failures on daily basis and ensure high availability of server-storage connectivity
• Monitoring IBM XIV storage system console for all kind of critical events
• Address performance and Storage capacity Trend analysis
• Maintaining the Storage request Status Up to date
• Generating storage health check list on daily basis
• Monitoring and managing netapp critical events like disk failures and volume/inode utilization through GUI/CLI
• Know the procedure to configure netapp filer,volumes,Q-tress,NFS/CIFS shares in netapp
• Know the steps to perform cluster failback procedure
• Follow up with vendor in case of disk failure and co-ordinate to have them replaced and assign the disk back to the filer
Reporting Tools:
• Enhance system monitoring and performance management capabilities through HTNM
• Hitachi Capacity reporter deployed across primary and secondary site
• Data collector integrated with aptare reporting tool
Ticketing Tools:
• HPSM-HP Service Manager
• ServiceNow-ITSM
• Track-IT
• Remedy
PROJECT : SLGIT- 12th
July 2010 – 31st Oct 2011
BB&T-SLG IT Specialized Lending Group is the subsidiary of the BB&T handling the IT operations. First in the world we use HP-Operation
Manager-i Version 9.0 to monitor the Production Servers and Networking Terminals.
Monitoring Tools
• HP-Omi- Manager of Managers
• HP-OMW(HP-Operations manager for windows)-Event management tool
• HP-NNMi(Network node manager)
• Symantec Ops monitoring – Daily Morning Production Activity Report
• Prognosis – IP Telephony Monitoring
• Alarm Point – Event Management Tool
RESPONSIBILITIES
• Analyze and prioritize the incidents based on severity and transferring to concerned specialist Duty manager within SLA period
• Performing day to day monitoring of Servers, Networks and Databases as part of routine activities.
• Adhere to ITIL processes followed and prescribed by the client and followed the escalation matrix and informed to the next level
teams within the SLA Period.
• Weekly Reports and Monitoring Reports to customers as well as internal
• Document all technical as well as process related aspects of the client’s setup.

5. • Perform L1 basis troubleshooting for all kind of issues
INFOSYS Technologies LIMITED – 7th
July 2008 - 31st
Dec 2009
PROJECT : Level 3 communications
The Level 3 communication is an International communication company headquartered in Broomfield, Colorado. The company operates as one
of the largest communications and internet backbones in the world.
Tools Used
• Focus
• Prism
• Lotus notes(Wand)
• Circuit Vision
RESPONSIBILITIES
• Analyze and prioritize the customer submitted circuit orders and routing to the appropriate team
• Maintaining the orders database
EDUCATIONAL INFORMATION
Qualification College/School/University Year Aggregate
B.Sc –Computer
Science
Sourashtra Women’s college – Madurai Kamarajar university 2008 82.5 %
XII Nirmala Girls Higher Secondary School, Madurai 2005 81.5%
X Nirmala Girls Higher Secondary School, Madurai 2003 89.4 %
PERSONAL INFORMATION
Date of Birth May 1, 1988
Marital Status Single
Nationality Indian
Passport G9308973
Languages Known English, Tamil.
Address New No:8 Vijayanagar 1st
main road, Velacherry.Chennai-42
Contact No +91 9600107365,9677262297
Email parkavi.m0111@gmail.com

6. • Perform L1 basis troubleshooting for all kind of issues
INFOSYS Technologies LIMITED – 7th
July 2008 - 31st
Dec 2009
PROJECT : Level 3 communications
The Level 3 communication is an International communication company headquartered in Broomfield, Colorado. The company operates as one
of the largest communications and internet backbones in the world.
Tools Used
• Focus
• Prism
• Lotus notes(Wand)
• Circuit Vision
RESPONSIBILITIES
• Analyze and prioritize the customer submitted circuit orders and routing to the appropriate team
• Maintaining the orders database
EDUCATIONAL INFORMATION
Qualification College/School/University Year Aggregate
B.Sc –Computer
Science
Sourashtra Women’s college – Madurai Kamarajar university 2008 82.5 %
XII Nirmala Girls Higher Secondary School, Madurai 2005 81.5%
X Nirmala Girls Higher Secondary School, Madurai 2003 89.4 %
PERSONAL INFORMATION
Date of Birth May 1, 1988
Marital Status Single
Nationality Indian
Passport G9308973
Languages Known English, Tamil.
Address New No:8 Vijayanagar 1st
main road, Velacherry.Chennai-42
Contact No +91 9600107365,9677262297
Email parkavi.m0111@gmail.com