1. Technology initiatives in healthcare must be patient-centered and focus on how the technology helps patients. 2. IT solutions must facilitate personalized care while still allowing scalability across networks. 3. IT can provide deeper analysis of trends and patterns to guide physicians. 4. Any technology must provide good value for the cost and be affordable. Ease of use, customization, and evolving with changing needs should be core considerations in healthcare software design.

1. 5
Things IT & Technology must do
To Healthcare delivery
Dr Vijay Raaghavan
Engagement Manager I Medium Healthcare Consulting

2. 1
Any technology led initiative
must begin with “ patient
centered thinking”.
One must fundamentally ask the question – how will the usage of
this software or the bar coding system help the patient?

3. 2
Technology must facilitate
Personalized touch
An extremely difficult aspect to scale across a network

4. 3
IT must provide facilitate
deeper analysis of trending
and evolving patterns
What if the software guided the Physicians to

5. 4
Any technology initiative
must be affordable and
have phenomenal value
for money.
It is not that IT providers must fight a price war, it is just that
they should focus on delivering more value for the buyer’s
money.

6. 5
Ease of use across different user
groups, ability to customize
and also evolve with changing
scenario must form the core
considerations while designing a
software solution for healthcare

7. There is certainly an opportunity
waiting to be leveraged for
healthcare technology firms
attempting to innovate !

8. Medium Healthcare Consulting was founded by Ratan
Jalan, former CEO in the Apollo Hospitals Group
where he set up a chain of The Apollo Clinics and The
Cradle. He had also set up India’s first hospital
architecture and consulting firm, which became a
market leader in less than 3 years.
Medium boasts of a core team of professionals with
deeply held values – be it delivering tangible results
for their clients, patient-centricity, urge to innovate
or the drive to transfer learning from other industry
segments. The team comes from leading institutions
such as IIT, Harvard Business School, Indian School of
Business and Tata Institute of Social Sciences. It also
brings the experience of having successfully created
some of the most innovative healthcare concepts in
the country.

9. Portfolio of
Services
We have consistently observed that certain aspects in the healthcare delivery sector offer
significant scope for improvement . Given our years of cumulative experience in healthcare
and other service industries, we focus primarily on the following areas:
• Business Strategy • Public Health
• Project Planning and • Patient Experience
•
Execution
Marketing & Sales
• Performance Transformation

10. Medium is a healthcare consulting firm. Our services include Business Strategy, Marketing &
Sales, Quality & Patient Experience, Performance Transformation, Healthcare Franchising.
and Public Health. We are innovative, passionate and performance-driven. But, most of
all, we are committed to delivering significant and tangible business impact for our clients.
Our clients have ranged from large hospital chains and single-specialty hospitals to
primary care clinics, medical equipment manufacturers and private equity.
www.med-ium.com