27. Success Factor: Define Information Architecture Strategy: Address each audience separately. Strategy: Share common information among audiences and across publications. Users Guide Sales Kit Field Service Installation Guide End Users Sales Field Service Users Quick Reference Field Service Intranet Site Customer Training Materials Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam zonummy nib. Duis autem vel eum irure dolorin henderit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisi at vero eos et accusam et iusto odio dignissim. Et harund dereud facilis est er expedit distinct. Nam liber tempor cum soluta nobis eligend option congue nihil impediet.