Loyal customers are great for business but creating a customer-for-life requires a concentrated effort on the part of your company. Here are five companies with high levels of customer loyalty to help inspire you to increase satisfaction and retain your existing customers.
This document brings together a set
of latest data points and publicly
available information relevant for
Platforms & Applications Industry.
We are very excited to share this
content and believe that readers will
benefit from this periodic publication
immensely.
The Godefroy hair color brand has a rich salon history that dates back to the 1930’s. Originally from France, our products soon became a favorite in salons across America. We are a family owned business with many of our products manufactured right here in our Arlington, Texas facility.
This document brings together a set
of latest data points and publicly
available information relevant for
Platforms & Applications Industry.
We are very excited to share this
content and believe that readers will
benefit from this periodic publication
immensely.
The Godefroy hair color brand has a rich salon history that dates back to the 1930’s. Originally from France, our products soon became a favorite in salons across America. We are a family owned business with many of our products manufactured right here in our Arlington, Texas facility.
Mobile Workflow and the Showroom Process of the Near FutureJeff Kershner
By now, if you’re not already familiar with the term “Showrooming”, then you might want to pass on by this presentation.
If you ARE familiar with the term or at least understand the concept of Showrooming, then you will not want to miss out on this session full of the latest studies, rich data, best practices and ideas.
This presentation will not only get you up to speed on the latest and most important statistics around this common consumer action, but before you leave – you’ll understand and learn…
1. Why this now considered common way of shopping is not only here to stay but also how it has and will continue to quickly change and affect your showroom process and sales.
2. How to leverage technology and tablets (you already have) to your advantage by injecting it into your traditional “road to the sale” to build trust and regain control. Ultimately selling more vehicles while optimizing gross on the front end and selling more products on the back end.
3. What (free) applications you need pre-loaded on your dealerships mobile tablets that will re-establish a new and more effective workflow and process on your showroom floor.
4. Reduce sales employee churn by empowering your staff with instant knowledge and customer decision data that help them quickly achieve success right at the tip of their fingers - literally.
Other sessions may utilize this up and coming buzzword “showrooming” to educate you and offer different services, cutting edge marketing technology and the importance of mobile website design. While all very important, “Mobile Workflow and the Showroom Process of the Future” will prepare you long term on how adapt and change your overall strategy
Not only will your customers LOVE the new experience, but your sales team will instantly appreciate how much more effective and confident they become. Ultimately resulting in MORE than just another sale.
This slide shows how Asian Paints achieved unprecedented success in the paint\'s industry by using the marketing tools(4 P\'s) in an unconventional way.
The goal for this presentation is to help small businesses in Boosting Mobile Conversions, share 5 Ways to Boost Conversions and Case Study on Mobile Conversions.
The templates shown in this presentation are all in the Squeezemobillionaire platform. The mobile app and site builder in this platform has the feature to add news feeds to the sites/apps. Get to know more about what is included in the platform here: https://www.squeezemobillionaire.com/sign-up/pricing/
Zappos Case Analysis Itm Fenway Cohort Team 9Ashish Tandon
Presentation on Zappos competitive advantage using Twitter and other social media tools to reach out to their target consumer and generate active interest in their business
CHAPTER 2: MARKETING PRINCIPLES AND STRATEGIES
Lesson 1: Relationship Marketing
Lesson 2: Customer Value
Lesson 3: Customer Relationship Development Strategies Lesson 4: Customer Service Strategy in the Philippine Business Enterprise.
Resources: Principles of Marketing of Dr. Serrano.
Mobile Workflow and the Showroom Process of the Near FutureJeff Kershner
By now, if you’re not already familiar with the term “Showrooming”, then you might want to pass on by this presentation.
If you ARE familiar with the term or at least understand the concept of Showrooming, then you will not want to miss out on this session full of the latest studies, rich data, best practices and ideas.
This presentation will not only get you up to speed on the latest and most important statistics around this common consumer action, but before you leave – you’ll understand and learn…
1. Why this now considered common way of shopping is not only here to stay but also how it has and will continue to quickly change and affect your showroom process and sales.
2. How to leverage technology and tablets (you already have) to your advantage by injecting it into your traditional “road to the sale” to build trust and regain control. Ultimately selling more vehicles while optimizing gross on the front end and selling more products on the back end.
3. What (free) applications you need pre-loaded on your dealerships mobile tablets that will re-establish a new and more effective workflow and process on your showroom floor.
4. Reduce sales employee churn by empowering your staff with instant knowledge and customer decision data that help them quickly achieve success right at the tip of their fingers - literally.
Other sessions may utilize this up and coming buzzword “showrooming” to educate you and offer different services, cutting edge marketing technology and the importance of mobile website design. While all very important, “Mobile Workflow and the Showroom Process of the Future” will prepare you long term on how adapt and change your overall strategy
Not only will your customers LOVE the new experience, but your sales team will instantly appreciate how much more effective and confident they become. Ultimately resulting in MORE than just another sale.
This slide shows how Asian Paints achieved unprecedented success in the paint\'s industry by using the marketing tools(4 P\'s) in an unconventional way.
The goal for this presentation is to help small businesses in Boosting Mobile Conversions, share 5 Ways to Boost Conversions and Case Study on Mobile Conversions.
The templates shown in this presentation are all in the Squeezemobillionaire platform. The mobile app and site builder in this platform has the feature to add news feeds to the sites/apps. Get to know more about what is included in the platform here: https://www.squeezemobillionaire.com/sign-up/pricing/
Zappos Case Analysis Itm Fenway Cohort Team 9Ashish Tandon
Presentation on Zappos competitive advantage using Twitter and other social media tools to reach out to their target consumer and generate active interest in their business
CHAPTER 2: MARKETING PRINCIPLES AND STRATEGIES
Lesson 1: Relationship Marketing
Lesson 2: Customer Value
Lesson 3: Customer Relationship Development Strategies Lesson 4: Customer Service Strategy in the Philippine Business Enterprise.
Resources: Principles of Marketing of Dr. Serrano.
Presented by DeSantis Breindel and the authors of Woo, Wow, and Win, the award-winning book on service design.
A great B2B brand can woo clients, but only a great experience can wow them. And experience doesn’t happen by accident. Using service design, you can deliver experiences that maximize the value of your brand, accelerate growth, and win both repeat business and new clients. Watch this webinar to learn how to build the wow into every interaction with your clients.
Relationship marketing basically represents a paradigm shift within marketing– away from acquisition- transaction focus towards a retention-relationship focus.
5 Tactics to Increase Customer engagement with Cross-Channel MarketingKiril Jakimovski
The more you're engaging your customers, the more invested they are in your brand - and this is something you should strive for. If you are struggling to make this happen, here are a few tactics that can help you in increasing customer engagement:
Presenting this set of slides with name - Customer Loyalty PowerPoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of twenty five slides. Our tailor made Employee Engagement Activities For Corporates Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Employee Engagement Activities For Corporates Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
The customers overall commitment to the brand or service, in part because of an emotional attachment to that relationship, and the consistency of the brand that ensures an elite level of trust between the brand and the consumer.
Indai's leading Reward , loyalty and sales promotion company with over 1400 succesful programs for over 400 comapny that have increased sales by over 4500 cr .
Adapted from Tricia’s Customer Service Success Blog. Learn how your company can use Live Chat effectively to improve customer support and the customer experience. Read more of Tricia's blogs at www.parature.com/blog.
Adapted from Tricia’s Customer Service Success Blog. Learn how your company can effectively put customer feedback to improve support functions, develop new products or services, and satisfy customers. Read more of Tricia's blogs at www.parature.com/blog.
How Vision Critical Uses Parature Chat to Shorten Response Times and Decrease...Parature, from Microsoft
Use Chat to Improve Service, Increase Retention Rates & Reduce Costs
Incorporating chat into your multi-channel service offering might be the next most important move you make to differentiate your customer service and improve first contact resolution. Chat is having one of the biggest impacts these days in every sector, for both pre- and post-sales service and here are a few reasons why:
1. In today's world of IM communications, more and more customers simply expect it
2. Users with live chat support are far more likely to come back to purchase more
3. Chat can be leveraged as a way to distinguish different levels of support within your customer base
4. It provides an ideal opportunity for additional revenue by empowering CSRs and sales reps to generate sales leads, increase Web sales conversion rates and boost revenue by inviting prospects or customers to chat with them
Attend this webinar to learn how Vision Critical has leveraged Parature Chat™ to keep average customer response times consistently hovering in the minutes and why their customers regularly cite chat as a key component of their support offering.
For a long time, a company’s commitment to outstanding customer service began – and ended – in its mission statement. This is all changing in a 24/7 connected world.
Your customers are taking to social media channels, like Facebook, Twitter and blogs, every day to recommend brands, provide usage tips, share content, and praise or criticize customer service; all affecting the perception of your brand. These conversations – whether stellar or abysmal – are taking place where they can be ‘heard.’
Join us for this matter-of-fact, no-nonsense webinar to discover:
1. Why – when the world is your competition – is customer service your only sustainable competitive advantage?
2. Why you need to personalize the customer experience or get left behind.
3. Why, with social media, customer service is the new marketing.
4. How to bust the 20 myths of customer service that hold your company back.
5. How to develop a formula to determine the economic value each customer contributes.
6. How to develop a two-way customizable customer service manifesto.
7. How to develop action plans for CEOs, line managers, and customer service reps.
8. How to get your best customers to stay and the harmful ones to leave.
Webinar attendees will learn tactics that enable their organizations to make more money through attitudes, and actions that will help their customers feel satisfied in bad times or good.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
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effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
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HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
The Parable of the Pipeline a book every new businessman or business student ...
5 Companies With Exceptional Customer Loyalty
1. Doing it Right: Five
Companies with
Exceptional
Customer Loyalty
2. Did you know
that it’s five
times more
expensive to 5x$
recruit a new
customer than it
is to retain a
current one?
3. How about that
by increasing
Profits your customer
Increase retention rate you
can increase
25% to your company’s
125% profitability by
anywhere from
25% to 125%?
4. It’s clear that current customers
represent an incredible amount of
value for businesses, yet The Harvard
Business Review estimates that on
average businesses lose 50% of their
customers every five years.
50% of Customers Leave
in 5 Years
5. Achieving high levels of
customer loyalty is no easy
task. Building brand loyalty
requires a concentrated effort
on the part of businesses to
differentiate themselves and
continuously improve their
customer relationships.
6. However, in every
industry there are
a few companies
whose legendary
customer
retention can
serve as a guide
to others.
7. Here is a list of five exemplary
companies that inspire
customer loyalty to help inspire
you.
8. 1. Nordstrom:
Exceptional
Customer Service
and Rewards
9. NORDSTROM
Nordstrom has always been
known for exceptional
customer service in the retail
industry. The Nordstrom
employees have one rule:
“Use good judgment in all
situations,” which empowers
employees to do whatever it
takes to achieve superior
customer satisfaction
without dealing with difficult
rules and regulations.
10. NORDSTROM
In addition to a service oriented
company culture, Nordstrom has a
valuable loyalty rewards program that
engages customers and provides real
benefits to frequent buyers.
11. NORDSTROM
Their loyalty program
provides early access to Members of the
sales, free tailoring, and Fashion
other discounts while Rewards
the tiered nature of the Program shop
program encourages twice as often
customers to stay loyal and spend three
to the brand by as much as the
encouraging them to average
spend more in order to customer.
gain further benefits.
12. NORDSTROM
Personal interactions between
employees and customers and an
exceptional loyalty rewards program
means that Nordstrom has many
customers-for-life and extremely high
customer loyalty when compared to
other department stores.
14. AMAZON.COM
Amazon.com has consistently strong
customer loyalty because of its focus
on a simple and customer-centric
shopping experience. Amazon is
second to none in product availability,
making it easy for customers to find
what they need, no matter how obscure.
15. AMAZON.COM
Customers using Amazon have easy access
to product information, reviews, pricing from
multiple sellers, and product suggestions
based on previous purchases. This plethora
of information simplifies each purchase
decision and increases customer confidence.
19. SOUTHWEST AIRLINES
Southwest Airlines has superior
customer loyalty because of their belief
that their company is “in the customer
service business – it just happens to fly
airplanes.”
20. SOUTHWEST AIRLINES
Southwest promotes a better customer experience
by hiring employees based on attitude rather than
work experience, and then training them to both
perform their jobs effectively and represent the
company in a positive manner every step of the
way.
By hiring employees that are willing to engage,
Southwest ensures that customers will have the
best service experience possible while flying.
21. SOUTHWEST AIRLINES
Southwest is able to offer lower prices and provide
greater value to customers by flying just one type
of aircraft, offering point to point flights instead of
the traditional hub and spoke model, and their
simple no-frills service with fewer fees than
competitors.
Image from
Wikimedia
http://commons.wiki
media.org/wiki/File:S
outhwest_Airlines_R
oute_20110327.png
24. APPLE
Apple, which has a customer
retention rate of over 90%,
achieves impressive customer
loyalty through its exceptional
products and focus on
customer service. Customers
are likely to stick with Apple
because of its app store, iTunes,
cloud services, and Siri voice
recognition.
25. APPLE
Apple’s reputation for innovation means
customers are willing to pay to upgrade their
products even for rather minor additions rather
than switch brands. The consistent interface
makes it easy for Apple users to adapt to new
products and provides a consistent experience.
26. APPLE
Apple also outperforms its
competitors in customer
service. The Apple Genius
Bar and simple service
agreements make it easy
for Apple’s customers to
get the support they need.
Apple customers are loyal
because Apple goes above
and beyond in both its
products and service.
28. CHIPOTLE
Chipotle has been able to maintain customer loyalty
even in the face of rising prices because customers
are willing to pay more for fresh, sustainably grown
ingredients. Customers are consistently loyal to
Chipotle because they offer a healthier option for
fast food and provide extremely quick service even
at rushed meal times.
29. CHIPOTLE
Chipotle recently
launched the exclusive
“Farm Team” loyalty
program that offers
benefits to their best
customers while
teaching them about the
company’s efforts to
provide fresh food in an
environmentally friendly
way through the Food
with Integrity Program.
30. CHIPOTLE
Chipotle’s customers are loyal to the
brand because of its commitment to
social responsibility while providing a
superior product.
31. Whether it’s because
of personalized
customer service,
social responsibility,
or simply a better
product, these
companies stand out
because of their high
levels of customer
satisfaction.
32. By creating loyal customers-for-life,
businesses can increase their overall
profitability while gaining a valuable
resource for brand evangelization and
growth.