The document lists 6 phrases that customers love to hear from customer service representatives. The phrases are: "How can I help you?", "I can solve that problem.", "I don't know, but I will find out.", "I will take responsibility.", "I will deliver on time.", and "I appreciate your business." The document suggests that these phrases help customers feel heard, assure solutions and honesty from representatives, and convey genuine care.

1. 6 Phrases Customers Love to Hear

2. #1 BEST PHRASE
“How can I
help you?”
Customers appreciate the opportunity to
explain exactly what they want and need
from the service experience

3. #2 BEST PHRASE
“I can solve
that problem.”
These magic words convey that a
knowledgeable solution is imminent

4. #3 BEST PHRASE
“I don’t know,
but I will find
out.”
Customers certainly appreciate the
honesty in this response, but even more
the integrity that you will take responsibly
in finding the answer personally instead of
passing the buck

5. #4 BEST PHRASE
“I will take
responsibility.”
Again, customers certainly appreciate the
honesty in this response, but even more
the integrity that you will take responsibly
in finding the answer personally instead of
passing the buck

6. #5 BEST PHRASE
“I will deliver
on time.”
Meeting set timelines and providing a
prompt service experience is something
everyone who’s ever had to wait on hold
or has had a project’s completion
perpetually postponed can appreciate.

7. #6 BEST PHRASE
“I appreciate
your
business.”
Perhaps the best of the six at the end of
the day; a step above “thanks,” the word
“appreciate” conveys genuine care

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