T Bytes Platforms & Applications

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T-Bytes
Platforms & Applications
October Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates.................................................................................................................................................16
3. Rewards and Recognition Updates...................................................................................................................58
4. Customer Success Updates................................................................................................................................92
5. Partnership Ecosystem Updates.....................................................................................................................136

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Financial, M & A Updates
Platforms & Applications Industry

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Financial, M&A Updates
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Avalara Acquires Transaction Tax Resources, Inc., Enhancing Its Enterprise
Capabilities and Creating the Leading Content Database for Tax
Avalara, Inc. a leading provider of tax compliance automation for businesses of all sizes, announced that it has acquired Transaction Tax
Resources, Inc. (TTR) for approximately $377 million in cash. TTR, known as the tax answer company, primarily serves enterprise
businesses and their internal tax teams, offering U.S. sales and use tax rates, laws, software, and customer support required for the
biggest and most complex companies. Avalara and TTR bring together leading tax technology with trusted tax content, extending
Avalara’s current products, adding new capabilities, and reaching new segments. TTR’s team, with its culture, training, and experience
serving enterprise businesses, will add enterprise capabilities across Avalara’s content, product, sales, and customer support. TTR brings
Avalara more than 1,400 customers, including blue chip customers that represent more than 30% of the Fortune 500, the largest or
second largest company in each of 40 industries, 9 of the top 10 healthcare companies, 8 of the top 10 telecommunications companies
and 5 of the top 10 IT services firms. TTR will operate as a subsidiary of Avalara, continuing to serve its customers with trusted solutions
while integrating key products into Avalara’s automation tools.
To best serve businesses of all sizes, Avalara and TTR have the opportunity to create industry-leading solutions in three key areas:
• Indirect Tax Content: With TTR, Avalara will now have the opportunity to build the most robust compliance content library
available through a cloud-based, integrated automation platform. Since its founding TTR has focused almost exclusively on tax content
and as a result has amassed an enviable database of content that complements, expands, and enriches Avalara’s existing database. It adds
to some of Avalara’s most important vertical markets such as retail, telecommunications, food and grocery, and manufacturing, and
contributes new categories including automobile, construction, and financial services.
• Content Subscriptions: TTR’s core business is a subscription service for tax professionals in mid- and large-sized businesses to
determine and validate tax decisions and avoid costly mistakes. The content required for subscription services of this kind extends
Avalara’s existing database to now include detailed research and documentation. For the first time, Avalara will have a subscription
product for its customers to validate, manage, and action tax content to support their business.
• Certificate Management: Avalara and TTR manage two leading tax document management platforms, Avalara’s CertCapture and
TTR’s Exemption Certificate Management System (ECMS). Avalara intends to combine the two offerings to create an industry-leading
product family to support any business size.
Executive Commentary
“Avalara works every day to improve and expand our compliance content for businesses of all sizes,” said co-founder and CEO
of Avalara. “I have long admired the TTR team and I am excited to have them join Avalara. As our teams work to integrate and
execute, we believe the exchange of expertise, information, and technologies between the two companies will improve our
products, grow our business, and continue to pioneer tax technology services in our field. As more businesses move to rely on
digital infrastructure, we believe our technologies will change how tax teams think about cloud-based tax automation to support
their business decision-making and growth.”
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Avaloq joins NEC for next phase of growth and accelerated innovation
Avaloq, a Swiss-based global leader in digital banking solutions, core banking software and
wealth management technology, announces its acquisition by Japanese NEC Corporation.
Each being a market leader in their own field, the combination of their shared vision,
technological strengths, and global presence, will accelerate Avaloq’s long-term growth,
global expansion and value creation strategy. Founded in 1985, Avaloq provides powerful
cloud solutions for banks and wealth managers around the globe through business process as
a service (BPaaS) and software as a service (SaaS). With more than 120 years of expertise,
NEC is a leader in the integration of IT and network technologies that benefit businesses and
people around the world. Listed on the Tokyo stock exchange, NEC is a truly global
organization with office locations in more than 50 countries. NEC announces to acquire
100% of Avaloq’s shares, 45% of which is owned by Warburg Pincus, while the rest is held
by Avaloq’s founder and employees. The acquisition is expected to be worth CHF 2.05
billion, and to be completed by April 2021, following the confirmation of necessary
procedures and approvals for each organization. Avaloq will continue to operate as its own
entity, headquartered in Switzerland. Clients will continue to enjoy the high level of service
they’ve grown used to. This transaction will not lead to a reduction in workforce, and the
management remains fully committed to Avaloq’s growth story.
CEO of Avaloq, said: “The Avaloq team is delighted to be joining NEC Group, a highly
trusted and well-respected company with a long heritage, which will help further enlarge
our geographical footprint across the globe. Due to very similar values of
professionalism, reliability, quality and excellent service for clients with a focus on
precision, we firmly believe that this partnership will be a successful one for employees,
clients as well as other stakeholders. The whole Group Executive Board at Avaloq is
committed to driving forward our growth strategy and we are very glad to have a strong
partner on our side who supports our long-term vision. With NEC, Avaloq found a
perfect new home to continue our success story of serving our clients with solutions that
make their lives simpler in an ever more complex world. The Avaloq team would like to
thank Warburg Pincus for its valuable strategic advice and continued support during our
successful partnership.”
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Blackline Acquires Rimilia To Add Ai-Powered Accounts Receivable Automation
To Modern Accounting Platform
BlackLine, Inc. a leader in accounting automation software, announced that it has completed
the acquisition of Rimilia, an AI-powered cloud-based platform that enables accounts
receivable (AR) automation and digital transformation. With Rimilia, BlackLine strengthens
its position with the Office of the Controller by driving end-to-end automation of the cash
lifecycle and ensuring greater data integrity. The acquisition expands BlackLine’s
capabilities into an adjacent area, adding AR automation to financial close automation and
accelerating BlackLine’s larger, long-term plan for transforming and modernizing Finance &
Accounting. Headquartered in the United Kingdom, Rimilia is a leading provider of
accounts receivable automation solutions that enable organizations to control cash flow and
cash collection in real time. Using artificial intelligence (AI) and machine learning, the SaaS
(Software-as-a-Service) platform simplifies the order-to-cash process by automating both
the collection and allocation of customer cash. Same-day cash allocation results in an
unrivaled reduction in the number of days of sales outstanding, improves working capital and
drives significant cost savings. Built for large and medium-sized enterprises and capable of
integrating with nearly all ERP, bank and currency platforms, Rimilia is used by leading
companies in major verticals.
“With most companies using legacy, repetitive and manual processes to manage their
order-to-cash, our customers and partners have long been asking for a solution that will
enable better cash and liquidity management. This is especially critical now in these
difficult economic times,” said President & COO of BlackLine. “This acquisition
addresses that need and further expands BlackLine’s position as an indispensable
platform for the Office of the Controller. Rimilia has created great value for its
customers, and we are thrilled to build on the momentum the company has established to
date while entering a new market and expanding our total addressable market
opportunity.”
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Apptio Completes Acquisition of SaaSLicense
Apptio, Inc., a leading provider of technology business management solutions
that help organizations analyze, plan, and optimize technology spend, announced
the acquisition of SaaSLicense, a software-as-a-service (SaaS) discovery,
optimization, and management product. SaaSLicense is a powerful platform that
connects to customers’ single sign-on (e.g., Okta), financial (e.g., NetSuite), and
SaaS (e.g., Zoom, Box, Slack and Tableau) systems and automatically detects all
SaaS software usage and spend across an organization. On average, SaaSLicense
customers reduce their SaaS costs by 20 percent while increasing visibility and
compliance.SaaS has become the preferred licensing model for applications.
Gartner reported that “worldwide IT spending is projected to total $3.9 trillion in
2020, an increase of 3.4 percent from 2019. Software is expected to be the
fastest-growing market this year, reaching double-digit growth at 10.5 percent.
Almost all of the market segments with enterprise software are being driven by
the adoption of software as a service (SaaS).”
“SaaS represents the largest and most vendor-diverse category of cloud spend
with growth that has dramatically accelerated during the pandemic,” said
chief product and technology officer at Apptio. “Our customers urgently need
and deserve a solution that enables them to manage their SaaS spend as
efficiently and effectively as they are able to manage their IaaS and PaaS
spend via our Cloudability offering. With this acquisition, Apptio meets this
critical customer need and extends our industry-leading capabilities that
enable comprehensive visibility, analysis, optimization, and planning of
technology spend across all delivery models, including cloud, on-premises,
and hybrid.”
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Filogix, a Finastra business, acquires Doorr
Finastra, via its Canadian mortgage business Filogix, has acquired Doorr, a provider of cloud-based point-of-sale mortgage application software used by brokers
to improve the mortgage experience. The deal is part of Finastra’s strategic investment in its Filogix mortgage marketplace, connecting consumers to brokers,
lenders and many supporting partners to enable a secure mortgage application process. It will enhance Filogix capabilities in support of delivering next generation
solutions to the Canadian mortgage market and deliver benefits to consumers, brokers and lenders.
Benefits include:
• Consumers: A better customer experience with features such as digital signatures and self-service interaction capabilities, making the process faster and more
convenient
• Brokers: A reduction in paperwork with digitized processes, custom workflows and enhanced features such as lead generation and CRM functionality in the
cloud
• Lenders: Increased and seamless access to mortgage volumes from new and emerging channels
Already a Filogix mortgage marketplace partner, where users can benefit from a wide range of value-added services such as credit process automation, the
acquisition brings Doorr’s advanced technology capabilities to Filogix, including a state-of-the-art user interface in the cloud – enabling residential mortgage
deals to be completed quickly, reliably and securely.
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IFS’S Recurring Revenues Up 41 Percent Yoy For Q3 Ytd, Now Representing
82 Percent Of The Group’s Overall Software Revenue
Financial and Operational Highlights for Q3 YTD 2020:
• Net revenue was 5,111 million SEK (US $544 million), an
increase of 12 percent versus Q3 YTD 2019
• Service management license revenue grew 86 percent versus
Q3 YTD 2019
• Recurring revenue increased 41 percent versus Q3 YTD 2019
• Cloud revenue increased 59 percent versus Q3 YTD 2019
“Whether a company manufactures medical equipment,
operates large energy utilities or manages a complex
infrastructure, in the eyes of their customer, success or failure
is realized at the moment of service—the moment when it all
comes together. Organizations are transforming their
businesses around this, and IFS is uniquely positioned to
capitalize on this groundswell of opportunity,” IFS Chief
Executive Officer said. “Our customer base continues to
expand as we help more businesses grow, create value and
improve delivery quality. IFS is the only vendor that can
provide an integrated solution set across the customer’s entire
operation.”
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MRI Software Completes Acquisition of RentPayment™ Business from Priority
Technology Holdings, Inc.
MRI Software (“MRI”), a global leader in real estate software solutions, and Priority Technology
Holdings, Inc. a leading provider of merchant acquiring, integrated payment software and
commercial payment solutions, have completed the previously announced sale and acquisition of
Priority’s RentPayment business, which is comprised of the RentPayment.com™,
StorageRentPayment.com™ and DuesPayment.com™ real estate payment brands. Going
forward, Priority will provide ongoing payment infrastructure as a service and processing to the
new platform at MRI.Founded in 1999, the RentPayment business pioneered real estate payments
with the industry’s first comprehensive payment platform for consumer rent. The RentPayment
platform serves some 2,900 clients across the U.S. multi-family, single-family, storage and HOA
markets. The RentPayment, DuesPayment, and StorageRentPayment brands provide a feature
rich suite of payment solutions, including resident rent payments and security deposits via web
and mobile to landlords and property managers.Existing clients of the RentPayment platform will
continue to receive uninterrupted service led by Copley Broer and Jamey Rosamond, who helped
build the platform within Priority. MRI remains committed to providing and supporting payments
solutions for all organizations, regardless of their property management software. Similarly, MRI
remains committed to providing choice and flexibility for its clients through an open and
connected ecosystem that includes multiple payments partners.
“I am thrilled to welcome the pioneering RentPayment solution and team, which bring more
than two decades of deep payments expertise and success to the MRI family,” said Chief
Executive Officer of MRI Software. “This acquisition will significantly scale and advance
our global payments offering, allowing our MRI Living clients in the residential, affordable,
and public housing sectors to benefit from broader payment options and channels.
RentPayment will be the go-forward brand in all our global regions and submarkets.”
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MRI Software Acquires CheckpointID, Adding ID Verification and Fraud
Prevention to Multifamily Offering
MRI Software, a global leader in real estate software solutions, has acquired
CheckpointID, LLC, a Carrolton, Texas-based provider of ID verification and fraud
prevention technology solutions to the multifamily industry. The CheckpointID™
solution validates government-issued domestic and international IDs in real time to
protect against rental fraud and increase safety in both guided and self-guided apartment
tours. The solution allows leasing agents to quickly perform checks in person or online,
and provides an efficient and secure alternative to the traditional paper-based
process.The CheckpointID solution extends MRI’s capabilities for the multifamily
market, in particular adding deeper functionality to applications for lead management
and resident screening. Driven by increased demand for online services and the shift
towards smart and connected communities, the technology also has the potential to
support the wider markets and geographies that MRI serves, including public and
affordable housing, short-term rentals and student accommodation.CheckpointID will
continue to serve and support its clients without interruption and will continue to offer its
ID verification and fraud prevention software solutions to users of all property
management systems in the market.
“CheckpointID is a perfect fit for our comprehensive MRI Living suite, which covers
every component of the residential leasing cycle,” says Chief Executive Officer of
MRI Software. “The impacts of COVID-19 have only accelerated the need for
digitalization, and residential property managers are under increasing pressure to
deliver a modern, online customer experience. Our strategic investment in
CheckpointID broadens MRI’s digital-first offering, and adds to a growing range of
innovative applications that bring greater efficiencies to the day-to-day activities of
our users.”
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Dassault Systèmes Reports Strong Third Quarter Operational Performance,
Confirms its 2020 non-IFRS EPS Objective
Highlights and Financial Summary
• On a non-IFRS basis: Q3 EPS of €0.80 at high end and Operating Margin of 28.2% above target
• Non-IFRS organic recurring revenue up 4% in Q3 and YTD
• Mainstream Innovation non-IFRS software revenue up 9% in Q3
• 3DEXPERIENCE non-IFRS software revenue up 6% in Q3
• Medidata delivers double-digit non-IFRS revenue growth on a comparable basis in Q3 and YTD
• YTD cash flow from operations at €1 billion, stable with year-ago quarter
• Confirming 2020 non-IFRS EPS of €3.70 to €3.75, up 3% to 5% in constant currencies
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Versapay and Solupay Merge to Create Enterprise B2B Payments Leader
Versapay Corporation, the leader in Customer-Centric Order-to-Cash solutions,
announced that it has completed a merger with leading payment services provider
Solupay, which will further strengthen its AR automation and integrated B2B payments
offerings. The combined company will operate under the Versapay name and under the
leadership of Current CEO of Versapay. Financial terms of the private transaction were
not disclosed. Solupay enables suppliers and merchants to simplify payment acceptance,
deliver click-to-pay invoices and automate receivables processes within modern
cloud-based ERPs including NetSuite, Microsoft Dynamics Business Central, and Sage
Intacct. With the addition of Solupay, Versapay expands its capabilities to provide
best-in-class order-to-cash solutions that drive integrated payments, AR automation, and
customer-centric AR for mid-market and enterprise organizations. Since Versapay’s
inception in 2006, the Company has grown into a global network of 8,000 clients and
500,000 users driving $10 billion in payment volume annually.The union of Versapay
with Solupay, which includes Solupay’s subsidiaries ChargeLogic and 2CP, follows the
February 2020 acquisition of Versapay by Great Hill Partners, a leading growth oriented
private equity firm.
“Simplifying invoice presentment and reducing the cost of accepting digital
payments are the building blocks for a customer-centric order-to-cash process. We’re
excited to welcome the complimentary capabilities of the Solupay team and its
innovative integrated payments and AR automation technology as we seek to better
serve businesses through their digital payments transformation,” stated CEO of
Versapay.
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Visma expands its offering in online and mobile payments with the acquisition of
Paybyway in Finland
The acquisition of Paybyway, and their key product Payform, will make it easier for online and
mobile merchants to set up a complete payment platform in their webshop.Paybyway’s key
product Payform is a complete payment facilitator platform for online and mobile merchants. The
solution offers effortless and fast deployment in any online store or application, provides one
contract and one interface for all the necessary payment methods, and facilitates clear reporting
for accounting on all payment methods. Since 2012, Paybyway’s vision has been to simplify the
daily tasks of webshops and mobile merchants through innovation and the use of cloud-based
platforms. Paybyway's solutions provide a broader offering than traditional, technically oriented
providers, with easy digital onboarding and full merchant ownership of onboarding and
flow.Visma offers software and services that simplify and digitalise core business processes in the
private and public sector. The Visma group operates across the entire Nordic region along with
Benelux, Central and Eastern Europe. With more than 11,000 employees, over 1,000,000
customer contracts and net revenue of €1.5 billion in 2019, Visma is one of Europe’s leading
software companies.“New and existing customers will get more complete solutions and
opportunities. Payment platforms are increasingly important due to demands for automation,
integration, security, and compliance. Visma’s vision of streamlining customers' daily tasks to
give them a competitive advantage is strongly supported by this acquisition,” says Segment
Director of Visma Software Nordics.
“New and existing customers will get more complete solutions and opportunities. Payment
platforms are increasingly important due to demands for automation, integration, security,
and compliance. Visma’s vision of streamlining customers' daily tasks to give them a
competitive advantage is strongly supported by this acquisition,” says Segment Director of
Visma Software Nordics.
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Visma expands its offering to Latvian SMEs with the acquisition of Jumis Pro
Visma Latvia has acquired Jumis Pro, welcoming them as the fourth Visma company in the
country. Visma acquired the company from SIA Tilde, a Baltic company specialising in
technology localisation. Jumis Pro will continue to operate as a separate entity within
Visma.Jumis Pro is provider of Tildes Jumis, a suite of accounting and business management
systems, used by more than 10,000 small and medium-sized enterprises in Latvia, including
accounting service providers.In Latvia, the Visma group is most widely known for its
development and distribution of the ERP system Visma Horizon, which is used by a large
number of large and medium-sized organisations. Visma also offers business intelligence,
system integration and development solutions for both public and private sector
organizations in the country.SIA Jumis Pro is engaged in the development and maintenance
of the accounting system Tildes Jumis. Formed as an independent company in August 2020
after separating from SIA Tilde, its team now consists of 16 people. The growth of the Tildes
Jumis system in recent years has been largely driven by a focus on user needs and
innovations, such as mobile application development, e-invoicing, a more user-friendly
environment, the human resources and payroll solution Tildes Jumis Staff, integration with
the SRS EDS system and rapid integration of the latest legal requirements into the system.
Chairman of the Board of SIA Jumis Pro had this to say: “Joining the Visma Group is an
opportunity to bring the innovations developed by our specialists in Latvia to the world.
We are already working on several solutions that will be valued by finance managers and
company managers alike. We work very seriously on the automation of accounting
processes, involving artificial intelligence solutions, as well as making the program even
more suitable for the needs of remote or flexible workplaces. Maintaining close ties with
customers, including organising training events and allowing them to participate in the
development of our products, will continue to be the cornerstone of the company's
operations.”
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Wilson Allen Announces Acquisition of Capensys
Wilson Allen, provider of software, services, and expertise that help law firms and
professional services organizations enhance business performance, announced that it has
acquired Capensys, a leading provider of software training services and technology. The
addition of Capensys’ training solutions will extend Wilson Allen’s ability to help firms
accelerate user adoption of technology, streamline change management, and rigorously
enforce information security practices.Founded in 2008, Capensys is a trusted provider
of technology and security training solutions for law firms and corporate legal
departments for clients in the US, Canada, the U.K., and Australia, helping firms
optimize their training programs through blended learning strategies and innovative
training tools. The company has a full portfolio of training delivery tools, a
comprehensive library of user adoption materials, and online and instructor-led
materials. It is an iManage, NetDocuments, DocsCorp, and Intapp training partner, and a
recognized leader in improving user proficiency, productivity, and efficiency. Capensys
helped establish the Legal Technology Core Competencies Certification Coalition
(LTC4). This non-profit group created and maintains legal technology core competencies
that have become the industry standard for law firms.
“We exist to help our customers get the greatest benefit from technology
investments. Since change management is one of the most important aspects of every
technology project, we are increasing our investment in training solutions as a
foundational element of our change management offering,” says VP of Strategy,
Wilson Allen. “Capensys has tremendous breadth and depth of software expertise
and an established online learning platform that we will build upon to help our
customers drive ROI. The company’s training platform, content, methodology, and
expertise complement and greatly expand our existing training capacity. This is all
the more important as firms deal with the added dimension of remote training.”
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Arcadia Management Expands Service Offerings with Yardi Investment Manager
Arcadia Management Group has expanded its use of the Yardi product line with Yardi® Investment Manager.
Arcadia will continue to grow its service offerings to be a one-stop shop for investment and property management
operations.Investment Manager will take the investment side of Arcadia’s business model to the next level for
third-party clients as well as investors and strategic partners. The accessible online portal provides a secure way
for investors to retrieve investment and portfolio metrics and related documents anywhere, from any device.
Arcadia will be able to automate the subscription agreement process and easily view and track all key fundraising
milestones.With Investment Manager, Arcadia continues to increase efficiency by leveraging industry-leading
technology. It will provide a platform for internal collaboration and investor transparency. This will allow Shaw
and his team to expand and improve client relationships and service.Established in 1986, Arcadia Management
Group is based in Phoenix, Arizona and manages over 40 million square feet of commercial real estate across the
United States. Arcadia’s business model is unique in that the company’s core business is third-party property
management services. This management-centric approach, without internal brokerage or leasing, makes Arcadia
attractive to wide range of clients and keeps the focus on high quality property and tenant care. Arcadia has
earned the distinction of Accredited Management Organization® (AMO®) from the Institute of Real Estate
Management®, an affiliate of the National Association of Realtors®. AMO® accreditation is awarded only to
real estate firms with a track record of high performance, and which possess experience, stability, financial
accountability, and have a Certified Property Manager® directing and supervising the real estate management
team. AMO® firms must abide by a rigorous Code of Professional Ethics strictly enforced by the Institute.
“Investment Manager provides internal stakeholders with an intuitive, easy to understand view into our most
complex deals and joint ventures. The user-friendly online portal gives our investors and external partners
timely access to data they need, which allows us to further expand our fund management offerings,” said
President of Arcadia.
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Square, Inc. Invests $50 Million in Bitcoin
Square, Inc. announced that it has purchased approximately 4,709 bitcoins at an
aggregate purchase price of $50 million. Square believes that cryptocurrency is an
instrument of economic empowerment and provides a way for the world to
participate in a global monetary system, which aligns with the company’s purpose.
The investment represents approximately one percent of Square’s total assets as of
the end of the second quarter of 2020.Square has previously invested in bitcoin from
a product, leadership, and legal innovation perspective, and adds this financial
investment. The company launched bitcoin trading in 2018 with Cash App, which
enables the buying and selling of bitcoin. In 2019, the company formed Square
Crypto, an independent team solely focused on contributing to bitcoin open-source
work for the benefit of all, and also recently launched the Cryptocurrency Open
Patent Alliance (COPA), a non-profit organization encouraging crypto innovation
and opening access to patented crypto inventions.Square has open sourced
documentation to articulate the process behind the execution of its purchase as others
consider similar strategies. The whitepaper can be found at squareup.com/investors.
“We believe that bitcoin has the potential to be a more ubiquitous currency in the
future,” said Square’s Chief Financial Officer. “As it grows in adoption, we
intend to learn and participate in a disciplined way. For a company that is
building products based on a more inclusive future, this investment is a step on
that journey.”
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Solutions Updates
Platforms & Applications Industry

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Open and Intelligent 5G Radio Access Networks Advance with Integration
of Amdocs SmartRAN with Intel’s FlexRAN
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Solution Description
Amdocs a leading provider of software and services to communications and media companies, announced the integration of its SmartRAN
optimization solution with Intel’s FlexRAN software reference architecture, which serves as a blueprint to help speed development of virtualized
RAN (vRAN) solutions. SmartRAN, the vRAN optimization solution from Amdocs, enables mobile operators to better fulfill service level
objectives and deliver exceptional user experiences across their 5G vRAN by embedding intelligence in every layer of the RAN. Integrating Intel’s
FlexRAN with machine learning libraries into the solution further enhances SmartRAN’s data analytics and management capabilities so that
customers can better tune their network performance. SmartRAN processes massive sets of data with an innovative approach that leverages
machine-learning and real-time analytics to enable service providers to flexibly and automatically configure network parameters and perform
closed-loop optimization of services and network resources.Amdocs is also developing its SmartRAN solution to support testing use cases that are
established by the O-RAN Alliance, starting with the massive multi-antenna use case. By following this use case and integrating FlexRAN, the
solution is planned to allow testing and customization of SmartRAN to enable the mobile network operator to develop the policies, configurations,
or machine learning techniques to flexibly configure massive MIMO system parameters in a way that serves their service level objectives.

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Avalara Announces 16 Newly Certified Integrations into Business
Applications
17
Avalara, Inc. a leading provider of cloud-based tax compliance automation for businesses of all sizes, announced the release of 16 newly certified integrations with accounting, ERP, ecommerce, point-of-sale, mobile commerce, and CRM software applications. Avalara has been a partner-centric
company since its founding in 2004, with a concerted focus on integrating with technology solutions already in use by existing and future customers. Avalara Certified integration partners have met criteria developed by Avalara for performance and reliability. Certified integrations are built
to ensure customers enjoy a fast, reliable, and easy process for embedding Avalara’s automated tax management into existing systems. Additionally, these integrations enable customers of Avalara partner solutions to benefit from Avalara’s real-time calculation of applicable taxes for billing
line items. Avalara software reduces the tedium and complexity of determining taxes for millions of products and services across the U.S., Canada, Europe, and other international jurisdictions, giving customers more time to focus on driving their own business success. Avalara is pleased to
announce integrations with a broad variety of solutions this quarter.
• ArtBase is a customizable art management platform that allows art businesses to easily buy, sell, collect, and manage inventory.
• CartHook is a post-purchase upsell platform for Shopify stores. By giving their customers offers after the purchase, stores increase their AOV and build brand equity.
• Deck Commerce’s order management system (OMS) empowers direct-to-consumer retailers to offer seamless omnichannel customer experiences.
• Evo-ERP is software for small and medium-sized businesses offering integrated accounting, inventory, warehouse, and manufacturing control solutions.
• Facil-it is a web-based CMMS software solution for facility management that brings together all key operational activities into a single platform.
• FOURA by Fourasoft is powerful and intuitive business management software, designed for Stage 2 businesses looking to enhance cross-functional team productivity and increased organizational efficiency.
• Freedom (ByDesign) provides turnkey software solutions to help Direct Selling, Party Plan, and MLM companies launch, run, and grow their business.
• Fulfil is an operations-first ERP, built specifically for multichannel merchants in retail and wholesale.
• Imprezian360 is a pre-integrated suite of eight business automation apps for QuickBooks.
• IQ Reseller’s platform offers unique features for IT Asset Disposition (ITAD) firms, IT resellers, and recyclers who sell, service, and recycle the global IT infrastructure.
• LogiSense provides a cloud-based subscription billing platform that empowers businesses to easily launch new products globally, manage contracts, and configure even the most complex usage-based pricing rules.
• Rubicon Cloud ERP is a suite of web-based business modules designed with an emphasis on usability, security, and scalability that provides rapid ROI.
• SubscriptionFlow provides businesses with access to tools, information, and resources to manage orders, billing, and revenue recognition with speed and flexibility.
• The Plex Smart Manufacturing Platform (from Plex Systems, Inc.) is a digital system of record that connects people, systems, machines, and supply chains; automates business processes; tracks data from the plant floor to the top floor; and delivers analytics for unmatched visibility,
quality, and control.
• Volusion V1 by WDS is an all-in-one ecommerce platform that makes it easy for a business to sell and manage an online store.
• WinMan is an integrated ERP solution designed to support manufacturers and distributors with their daily operations and help optimize their processes. It covers all aspects of manufacturing, distribution, CRM, financials, and associated functions for both single and multisite enterprises.

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Avaloq launches Engage app, allowing wealth managers to interact
seamlessly with clients via social messaging services
18
Avaloq, a leader in digital banking solutions, has launched the Engage app, a solution that allows wealth managers and advisers to engage with
clients through social messaging channels such as WhatsApp and WeChat in a secure and compliant manner. Avaloq Engage has been developed
to help financial institutions capitalize on the growth of new sales and service channels and comes at a time when “conversational banking” has
become a major trend in wealth advisory and the wider financial services sector. The rollout of Avaloq Engage follows the recent launch of Avaloq
Wealth and forms part of a new stand-alone, core-agnostic suite of digital wealth management platforms.The Engage app allows relationship
managers to service clients who use social messaging services in a responsive and timely manner and engage in meaningful conversations in real
time through chat, notification and video calls. It also offers news and content provision, semantic language processing and smart “client intent”
detection to deliver a higher level of service. For clients, it allows them to interact with their relationship manager using their preferred channels
and perform banking transactions in a secure and compliant manner.Use of digital channels and the demand for new ways of client interaction have
accelerated during the COVID-19 pandemic, with engagement levels likely to escalate further as social messaging services become mainstream
platforms. WhatsApp usage increased by 51% during COVID-19 lockdown, for instance, and many banks and wealth managers have found it
difficult to maintain the high levels of availability and responsiveness required to deliver tailored advice at the time when clients need it most.

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Arcoro Successfully Completes SOC 2 Type 2 Audit for its Facilities and
Processes
19
Arcoro, the leader in modular HR management solutions for the construction, field services and other high compliance industries, has successfully completed
its Service Organizations Controls 2 (SOC 2) audit, which recognizes the steps it takes to ensure the Arcoro HR Management System is designed to keep its
clients’ sensitive information safe and confidential. Clients will continue to benefit from Arcoro’s solutions with the added peace of mind that the Arcoro
system has exceptional security measures in place. The SOC 2 Type 2, or Services Organization Controls 2 Type 2 is a long-term audit of a company’s
information security, conducted by a member of the American Institute of CPAs. The CPA, upon being satisfied with tangible examples of the security of the
service provider system, can then offer their professional opinion as to the security of information within the system via their report. Arcoro is meeting or
exceeding the system security standards for SOC 2. In addition to the standard report of Security Controls, Arcoro completed additional Controls for
Availability, Confidentiality and Process Integrity.Arcoro’s examination was conducted in partnership with Illinois-based firm, Crowe. Through this
relationship, Crowe worked with Arcoro to ensure SOC 2 compliance and assisted the Arcoro team with proper security controls to protect the confidentiality,
integrity and availability of client data.Arcoro is proud to have its high standards of client data security recognized and to continue to provide quality, secure
service to all its clients. Arcoro has long prioritized the client relationship as a pillar of success and SOC 2 is a tangible way for the company to validate its
security measures. SOC 2 is a reflection of the concrete measures that Arcoro conducts every day to keep client data safe and secure. This successful
examination has reaffirmed Arcoro’s commitment to high-quality customer care.

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Chetu Delivers Cross-Platform Booking App For Private Aviation
Charters
20
Chetu, a leading custom software developer, announced the delivery of a mobile booking engine application for its customer,
PRVT®, a private aviation charter company. Chetu created a solution to meet PRVT’s demand for a cross-platform app solution
combining web and mobile capabilities to provide client-facing access to up-to-date flight options, the ability to manage trips, secure
amenities at partner destinations, and connect with trip managers, along with full Avinode® marketplace integration for PRVT
employees to manage accounts and generate reports for improved business intelligence and compliance.While COVID has not
adversely affected private aviation charters in the same way it has commercial operators, customers struggle with clunky, web-based
solutions for bookings and account management, or rely on human operators to assist by telephone, which is often inconvenient,
inefficient, and frustrating.A leader in GDS and booking engine development, Chetu creates industry-specific solutions to enhance
its clients’ technological capabilities. Founded in 2000, Chetu is a global provider of software development solutions and support
services for startups, SMBs, and Fortune 5000 companies. Headquartered in Plantation, Florida, Chetu has fourteen locations around
the globe.

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ChiroFusion Unveils Major Update To It’s Chiropractic Software for
Chiropractors
21
ChiroFusion, the leading cloud-based electronic medical record (EMR) software for chiropractors, announced the release of a major update to its flagship
product for chiropractors. The update, which boasts a completely revamped look and feel, focuses on simplifying complicated business processes to help
providers further streamline workflows and increase reimbursements.This latest ChiroFusion update delivers a unique combination of proven experience and
powerful technology to help practices become more agile and flexible in improving overall revenue cycle management. The software’s new enhanced user
interface reflects a more intuitive navigation system and a friendlier color palette to reinforce the company’s commitment to improving workflow efficiency.
Key product enhancement include:
• A newly redesigned, more intuitive billing and claims interface with multifunction capabilities.
• Centralized, efficient claims management and billing to manage your claims process in one place and to ensure that your claims management and patient
billing process run smoothly every time.
• New automations that save time and reduce billing errors by up to 72 percent.
• Advanced insurance payment engine to auto-calculate the expected reimbursement from Payers.
• Improved management of family share plans including pre-pay services and recurring auto-debits.

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Comarch to Drive the Telecom World Towards a Cloud-based Digital
Future with Microsoft Azure
22
Telecoms are about to become more agile and cost-efficient thanks to Comarch’s digital full stack BSS/OSS (business and operation support systems)
solutions deployed on the Microsoft Azure public cloud. Comarch’s portfolio is well-known for its broad approach to the customer, product and billing
management with fully automated orchestration, inventory and assurance, which are already cloud-native microservices, utilizing open APIs and running on
container platforms. Now, Comarch is extending the proposed on-premises and SaaS cloud offers, to include the public cloud. The solution is already being
implemented for a country-wide Tier 1 operator. Comarch is going to deploy full-stack BSS and OSS, which include various customer portals, CRM, B2C
and B2B Ordering and Billing, Campaign Management solutions, and fully automated Service Order Management and Assurance. The Comarch platform is
intended to support customers’ businesses seamlessly across the consumer, SME, wholesale, enterprise and government sectors, and provides the ability to
differentiate experience by segment. The platform will also enable the Tier 1 operator to facilitate end-consumers’ smooth transition across services as they
scale their business models. The platform is based on extensive portfolio modules, as a truly digital ecosystem needs to deliver amazing customer experience
for retail and business clients, large enterprises and government. Being event and data-driven makes the solution able to support end-to-end digital services
for customers, while allowing the design to be as simple and cost effective as possible. The platform is designed for automated, catalog-driven delivery and
monetization of innovative new technologies and services such as IoT and 5G, allowing the operator to speed up time to market for products and services.

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Symplectic unveils a new version of their market-leading platform that is
simply beautiful
23
Building on the experience of working closely with hundreds of domain experts, ranging from small funding organisations to major university systems,
Symplectic has designed the most people-centric platform in the industry with the release of Version 6 of their Elements platform. In an increasingly complex
research landscape, researchers and administrators face policy compliance requirements and other requests for data. Many research-related activities such as
open access engagement, funding applications and reporting on outcomes used to be managed separately and therefore inefficiently. Elements reduces
inefficiencies by allowing researchers to manage these activities within a single system. Built upon a firm foundation of smart data capture, Symplectic
Elements works to automatically populate reports, forms and public-facing profiles while ensuring researchers don’t miss vital deadlines. Version 6 was
designed with the aim of exceeding all design and ease-of-use expectations and brings to life the most straightforward platform in the market – truly
eliminating burden wherever possible. Utilizing the latest user-centric design concepts, Version 6 introduces frameworks that support entirely new areas of
functionality and future product expansions coming in the next few months.With Version 6, Symplectic users can expect even deeper adoption with the
addition of improved branding and personalization features that support wider usage of the system at an institution. The expert team behind Elements
continues to build a powerful solution that genuinely considers the need for timesaving workflows, one-click reports, pre-configured templates and page
designs that are easily understood upon login by users.

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DocuSign expands agreement cloud with new AI solution for incoming
contract analysis and negotiation
24
As part of its drive to bring the power of artificial intelligence to the broader agreement process, DocuSign released DocuSign Analyzer, the
AI-powered contract analytics solution designed for incomingAs an extension of DocuSign Insight—the enterprise AI solution that lets companies
find, search and understand the agreements they already have—Analyzer streamlines the process of reviewing and negotiating agreements when
companies first receive them. It uses AI to provide legal, sales, procurement and other stakeholders with clear and actionable insight into the risks
and opportunities in the documents they are being asked to review and sign—before it's too late to negotiate better terms.These issues were
quantified in recent studies. In one*, almost half the companies surveyed faced significant risks as they couldn't easily detect problematic language
in contracts. In another survey, a third of companies said contracts take an average of over 30 hours to negotiate. And 65% experienced delays in
closing deals as a result of contract management challenges.Analyzer works by breaking down an incoming agreement into individual clauses,
which it can recognize by type using a combination of AI technologies. It then conducts a detailed risk-assessment based on the organization's own
legal and business standards, delivering the results in easy-to-understand scorecards available within Microsoft Word, Microsoft Outlook, and
DocuSign's contract lifecycle management (CLM) solution. Analyzer also simplifies the editing process with single-click access to recommended
replacement language from an intelligent library of pre-approved clauses.

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Druva Introduces Integrated Cloud Backup and Archive for NAS Data
25
Druva, Inc., the leader in Cloud Data Protection and Management, announced the industry’s first cloud-based, integrated backup and archive for
network attached storage (NAS) systems. The new solution improves backup performance by over 5X, introduces intelligent cold-storage tiering,
and helps diffuse storage growth with integrated storage insights. Druva’s direct-to-cloud architecture, which eliminates redundant copies and
infrastructure, allows organizations to protect, manage, and maximize the value of unstructured data with greater simplicity and lower costs.
Unstructured data is a critical component to business operations, representing more than 80 percent of the total data stored in enterprise storage
systems, but managing this rapidly growing data source through its life cycle has become increasingly complex and expensive. According to a
recent IDC survey, 40 percent of businesses expect unstructured datasets to grow between 30-49 percent over the next two years, while more than
one-third of participants indicated that this data is currently retained “forever”. Organizations routinely maintain multiple copies of a dataset,
including versions for short-term recovery and off-site copies for resiliency, long-term retention, compliance and more, which increases the cost
of storing and managing data. As CIOs increasingly focus on moving data and business services to the cloud to increase organizational agility and
resilience, Druva now offers the industry’s only direct-to-cloud solution which can seamlessly backup and archive unstructured data without the
need to configure, integrate and manage cloud storage tiers.

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FinancialForce Fall 2020 Release Expands Forecasting, Deepens Insights,
and Breaks New Ground with Productivity-Driven User Experience
26
FinancialForce, provider of the only modern ERP suite and the #1 professional services automation (PSA), announced general availability for its
Fall 2020 Release. The major update features new capabilities that advance business insights, agility, and user experiences through dashboards,
integrations, and other innovations that take ERP and PSA to the next level to help organizations succeed and grow. With the Fall Release,
FinancialForce applies its latest innovations leveraging Salesforce analytics and Lightning Experience (LEX) to allow organizations to more
quickly and accurately forecast, plan, and adapt to changing business needs. Additionally, the Release greatly improves the user experience to help
maximize adoption and productivity.The Fall 2020 Release introduces powerful new dashboards for Services Forecasting and Cash Flow
Forecasting, equipping teams with predictive capabilities for planning and reporting. Procurement and Inventory Dashboards give teams more
power to manage suppliers, control costs, and ensure the right inventory levels. The Fall Release also supports agile billing, helping organizations
respond to customer needs while maintaining and protecting cash flow. Fall 2020 also delivers new features leveraging Salesforce Lightning
Experience for a modern user experience that increases productivity, streamlines business processes, speeds onboarding, and drives user adoption.
For example, through FinancialForce’s new “In Context” Time Entry, organizations gain a continuous view with time-entry that is faster, easier,
and more accurate for teams because it collects time right when and where users work, rather than in a separate application.

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Finastra launches pre-packaged payments solution for small and
mid-sized banks
27
Finastra revealed Fusion Payments To Go – its payments solution aimed at small and medium-sized banks looking to implement domestic and cross-border
payment services in Europe, the US and South Africa. The solution comes pre-packaged, with reduced fixed implementation costs, and rapid, secure and
scalable deployment in the cloud on Microsoft Azure. Banks will benefit from reduced costs and risks associated with system maintenance, whilst meeting
changing market regulations and customer demand for frictionless and immediate payments.Built on Finastra’s payment hub, Fusion Global PAYplus, Fusion
Payments To Go provides best-practice functionality and operating rules for supported clearing and settlement mechanisms, along with standard integration
to external applications. It removes the need for expensive scheme maintenance, meaning that banks can redirect these funds towards the delivery of
innovative business services that will improve the customer experience and deliver revenue growth. Fusion Payments To Go is available to mid- and
small-tier banks in Europe interested in implementing RT1 and/or TIPS immediate payments, as well as the FED and TCH immediate payment schemes in
the US, with other schemes to follow. It also supports banks worldwide looking to implement SWIFT.Delivered as Software as a Service (SaaS), Finastra
looks after all elements from contracting, onboarding, service operations and upgrades, to billing - reducing the bank’s operational costs and providing a
faster time to market. By deploying in the cloud, banks can accelerate growth and scale as their needs evolve. The solution will grow with the bank via an
evergreen service aligned to all relevant regulatory and market infrastructure changes.

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Finastra launches Fusion Data Cloud next generation data platform for
rapid financial services innovation
28
Finastra announced the availability of its next-generation data offering, Fusion Data Cloud. The suite of solutions is designed to help financial institutions improve
customer engagement, grow revenue, digitize processes for efficiency, and manage risk.
Underpinned by the FusionFabric.cloud open developer platform, Fusion Data Cloud provides:
• A data ecosystem: Supported by secure Microsoft Azure technology, Fusion Data Cloud enables banks to share their data with leading fintechs, as well as ingest
data from external data sources, to create innovative new data solutions in weeks, instead of months. These solutions are pre-integrated with Finastra core products
to drive scale, enable fast delivery, and provide flexibility to help institutions grow and increase customer value.
• Actionable insights: Artificial intelligence (AI) and machine learning (ML) algorithms create predictive and prescriptive analytics and delivery of real-time
decision-making and insights as a service. For example, institutions can detect potential churn and better understand customer behavior to recommend the Next
Product To Buy (NPTB) based on retail banking data. This equips financial institutions with intelligent insights to mitigate risk and optimize operational
efficiencies.
• Connected experiences: Business Intelligence (BI) tools provide analytics visualization and omnichannel interaction. With six AI- and ML-driven BI solutions
available, financial institutions can, for example, gain an operational and 360-degree view based on payments data, and optimize loan processing and application
conversion based on mortgage data.

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iCIMS Introduces New Talent Cloud and Brand Identity
29
 iCIMS introduced the iCIMS Talent Cloud, delivering a unified, AI-powered platform that empowers employers to attract,
engage, hire, and advance the right talent that builds a diverse, winning workforce. The company also unveiled its reimagined
brand identity and launched its new Customer Community, comprised of thousands of talent innovators from around the
world.More than 4,000 employers across the globe, representing a workforce of 30 million people, including Indeed, Lloyds
Bank, XPO Logistics, and the American Heart Association, partner with iCIMS to power their strategic talent initiatives. “We
proudly partner with iCIMS and leverage the Talent Cloud because we have a shared commitment to innovation and we know
the importance of talent acquisition and having the right people in our organization,” said, vice president of global talent
attraction, HR analytics, and HR technology at Indeed. “iCIMS enables us to build strong teams of our own, and
together, we’re powering our mutual customers with flexible, collaborative, and impactful technology to help them build
the workforces of tomorrow.”

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Jade Global Announces Exclusive Solutions for Hi-Tech and Life Sciences
Industry
30
Jade Global CEO, announced that the company is now launching its much-awaited Technology Solutions exclusively targeted towards the Life Sciences and
Hi-Tech Industry.It is widely noted that Life Sciences companies need to go through Digital Transformation to modernize IT Portfolio and Business Services while
adopting Agile, Adaptive & Accessible systems built on Modern Technology enablers to accelerate Time to Market, faster M&A Integrations, and drive Process
Automation. Correspondingly Hi-tech Industries have a great need for technology that enables process automation and seamless integration for both internal and
external partners as well as applications.Jade Global has worked with over 150 Hi-tech customers to make strategic investments in launching unique industry
solutions that will transform the business processes across the board. The solution consists of reference digital architecture with a pre-configured solution
consisting of 70% of the most popular and relevant use cases in combination with leading purpose-built solutions. These solutions result in much faster
implementation at a reduced cost, most importantly using standardized and best practices which scale with business growth. All the solutions use key design
principles of cloud-first, data-driven, process automation, and seamless integration both internally and with external partners and applications.Jade Global’s
experience of deploying 400+ EBS & Cloud ERP projects combined with deep Domain Expertise has led to the development of a Pre-configured Ready-to-Deploy
Modern Oracle Cloud ERP/EPM/PPM solution. It is based on a reference Business Model with a standardized set of business processes that leverage leading
Industry Best practices to help pre-revenue Life Sciences companies embark on new ERP initiatives or mature Life Sciences companies to modernize their legacy
ERP systems.

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Kinaxis New AI Capabilities Accelerate Intelligent End-to-End Supply
Chain Control from the C-Suite to Production Floor
31
Kinaxis® Inc. (TSX: KXS), the authority in driving agility for fast, confident decision-making in an unpredictable world, is launching
new and enhanced AI-based capabilities to empower companies to take intelligent and increasingly automated control over their
operations. From the C-suite to the production line, companies will be able to more confidently manage risk, seize opportunities and cope
with escalating volatility.As global disruptions rise, businesses are facing extraordinary pressure to speed up digital transformation
initiatives to deal with unprecedented demand fluctuations, supplier shutdowns, material scarcity and an influx of big data. Kinaxis is
expanding its industry-recognized control tower capabilities on the RapidResponse® platform with a new dedicated Command & Control
Center application to enable the visibility, agility and efficiency needed to respond confidently to these shifting realities.The Command
& Control Center app gives companies instant visibility and actionable insights into the health of its business through an intuitive
dashboard that combines traditional data with digital disruption detection signals. Companies can manage day-to-day variability and
unexpected volatility in real-time by prioritizing and automating routine responses, thanks to prescriptive recommended actions based on
KPIs. The automatic capture of decision data leads to future AI-based decision-making and recommendation improvements.

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Kinaxis New AI Capabilities Accelerate Intelligent End-to-End Supply
Chain Control from the C-Suite to Production Floor
32
Kinaxis® Inc., the authority in driving agility for fast, confident decision-making in an unpredictable world, is launching new and
enhanced AI-based capabilities to empower companies to take intelligent and increasingly automated control over their operations. From
the C-suite to the production line, companies will be able to more confidently manage risk, seize opportunities and cope with escalating
volatility.As global disruptions rise, businesses are facing extraordinary pressure to speed up digital transformation initiatives to deal with
unprecedented demand fluctuations, supplier shutdowns, material scarcity and an influx of big data. Kinaxis is expanding its
industry-recognized control tower capabilities on the RapidResponse® platform with a new dedicated Command & Control Center
application to enable the visibility, agility and efficiency needed to respond confidently to these shifting realities.The Command &
Control Center app gives companies instant visibility and actionable insights into the health of its business through an intuitive dashboard
that combines traditional data with digital disruption detection signals. Companies can manage day-to-day variability and unexpected
volatility in real-time by prioritizing and automating routine responses, thanks to prescriptive recommended actions based on KPIs. The
automatic capture of decision data leads to future AI-based decision-making and recommendation improvements.

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Mitek advances speed and accuracy of identity verification with
single-point NFC solution
33
Mitek a global leader in digital identity verification technology, has introduced Near Field Communication (NFC) technology into its identity
verification workflow. This ‘fast-lane’ helps banks, fintechs and financial organisations onboard their customers more simply and securely. The
NFC-enabled solution offers best-in-class identity verification, that delivers the highest conversion and lowest abandonment rates, thanks to an
intuitive customer experience and banking grade fraud prevention.NFC further advances the automation of Mitek’s digital identity verification
solution by authenticating users through biographical and biometric information stored in a NFC chip within eligible IDs. Mitek’s intuitive capture
technique swiftly locates the NFC chip and extracts the data for rapid authentication. Consumers scan their NFC-enabled ID document and take a
selfie to check liveness and face comparison – the NFC chip with Mitek’s technology do the rest. For users, this solution offers simplicity and
speed, with no difficult onboarding hoops to jump through. For organizations, it reduces abandonment rates and improves conversion rates all in
compliance with international regulations. This is particularly critical to reduce the risk of synthetic identity fraud – the amalgamation of real and
falsified information to create fake identities – the fastest growing type of financial fraud, according to McKinsey. Those with ID documents not
yet supported by NFC protocols are seamlessly guided through Mitek’s banking grade document capture, authentication, face comparison and
liveness detection, with human experts on standby for complex cases.

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New Oracle Cloud SCM Capabilities Help Organizations Address Today’s
Biggest Supply Chain Challenges
34
To help organizations build resilient and agile supply chains that drive innovation and growth, Oracle announced the latest updates to Oracle Fusion Cloud Supply Chain & Manufacturing (Oracle Cloud SCM). The updates help customers
increase collaboration across supply networks, proactively manage supply chain assets, and implement long-term supply chain planning.With Oracle Cloud SCM, organizations can identify new opportunities, rethink processes, and plan and
execute across the entire business. The latest features and capabilities within Oracle Cloud SCM include:
• Oracle Logistics Digital Assistant: Provides on-the-go access to real-time supply chain information through a conversational interface that responds quickly, improves user satisfaction, and increases business efficiencies. In addition, users
can now easily access order status and shipment tracking remotely without having to navigate through the Oracle Transportation Management (OTM) application or understand complicated data mappings. As a result, a supply chain manager
can be informed of all in-transit orders and receive timely updates on shipments from anywhere, on any mobile device.
• Oracle AI Planning Advisor: Uses artificial intelligence capabilities embedded within Supply Chain Planning to display recommendations that optimize new product introduction (NPI) and enable customers to respond to current and
anticipated production disruptions.
• Field Service Preventative Maintenance: Helps organizations improve the customer experience through new preventative service flows and break-fix and installation capabilities that are delivered via Service Logistics Cloud for Field
Service.
• Multi-Tier Supply Chain Collaboration: Delivers improved visibility into upstream supply to increase overall supply chain responsiveness. Oracle Supply Chain Collaboration can now synchronize upstream supply information such as
on-hand balances, purchase order details, and work order details from multiple tiers of external organizations. The data is then automatically shared with Oracle Supply Planning Cloud.
• Planning for Project-Driven Supply Chain: Optimizes supply planning for project-specific material requirements and execution of purchase orders, transfer orders, and work orders—all with project and task references. By matching demand
and supply based on flexible rules, customers are able to group projects and plan at the group level when supplies can be combined across many projects.
• New Channel Revenue Management Capabilities: Streamline and optimize trade programs by enabling organizations to create, resolve, and settle claims for deductions and overpayments. In addition, the new capabilities simplify the export
of supplier programs and claims.
• Cross-Product Procurement Enhancements: Simplify integration with external systems to help customers integrate and extend procurement processes via new and modified REST APIs. In addition, Oracle Procurement Cloud features new
deep links that provide easy navigation directly to application pages without using the menu structure. These links can be leveraged in a variety of ways, including in business intelligence reports, notifications, and third-party application pages.

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Oracle Helps Marketers Simplify the Management and Activation of
Customer Data
35
To help marketers simplify the delivery of personalized marketing programs that increase sales, improve customer satisfaction, and grow customer lifetime value, Oracle announced a series
of new innovations within its customer data platform (CDP). The latest updates to Oracle Unity enable B2B and B2C marketers to eliminate costly and complex customer data integration
projects by providing a single platform that unifies all customer data and enables it to be quickly and easily activated within existing business processes.Oracle Unity is a customer data
management platform that provides marketers with everything they need to manage customer data. It brings together online, offline, and third-party customer data sources and then applies
built-in machine learning to prescribe the best next action within existing business processes. The latest updates to Oracle Unity include:
• New B2B Marketing Capabilities: Oracle Unity is the first CDP to support both B2C and B2B marketers. For B2B marketers, the latest release includes a new B2B data schema that relates
contact data to an account. This enables marketers to gain insights about key accounts and build audiences that are account specific. To help marketers action this data, a new Oracle Unity and
Oracle Eloqua integration takes account specific insights from Unity and builds automated marketing programs targeted at specific accounts, a key capability for any Account Based Marketing
strategy.
• New Behavioral Data Capabilities: Oracle Unity now includes real-time behavioral data collection and personalization capabilities powered by Oracle Infinity. This enables marketers to
apply machine learning to customer behavioral data to personalize customer interactions across websites, campaigns, and ads.
• New Data Collection and Importing Capabilities: Oracle Unity now also supports a universal digital tag across all Oracle Fusion Cloud Customer Experience (CX) applications as well as
customer websites, mobile apps, or other digital properties. This enables marketers to simplify the collection and importing of real-time data for both known and unknown customers.
• New Ad Activation Capabilities: Oracle Unity is now fully integrated with the Oracle Data Management Platform (DMP). This enables marketers to categorize unknown website visitors
by interest and drive richer experiences across digital channels.

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Oracle Cloud Observability and Management Platform Now Available
36
Oracle announced the Oracle Cloud Observability and Management Platform, bringing together a comprehensive set of management, diagnostic, and analytics services
that help customers eliminate the complexity, risk, and cost associated with today’s fragmented approach for managing multicloud and on-premises environments. The
Oracle Cloud Observability and Management Platform is available in Oracle Cloud Infrastructure (OCI) and is the industry’s most complete solution, consisting of a suite
of services that provide a unified view across the entire software stack. It enables easy diagnostics of cloud-native and traditional technologies deployed in the cloud or
on-premises. With built-in machine learning, it automatically detects anomalies and enables quick remediation in near-real time. The platform has adopted an open,
standards-based approach that is vendor-agnostic, supporting ecosystem interoperability out-of-the-box with Slack, Grafana, Twilio, PagerDuty and others. Customers’
IT environments have evolved rapidly, but existing monitoring and management offerings have not kept up with the increasing complexity found with multicloud and
on-premises IT environments. In fact, Gartner estimates that more than a third of organizations use 30 or more monitoring tools.[i] Organizations have experienced a rise
in the complexity and cost of managing their existing infrastructure and a growing number of emerging technologies such as Kubernetes, containers, converged
databases, and microservices. Instead of a collection of siloed and fragmented tools, the Oracle Cloud Observability and Management Platform provides customers with
a comprehensive and connected solution comprised of related services. This includes the newly announced Logging, Logging Analytics, Database Management,
Application Performance Monitoring, Operations Insights and Service Connector Hub services, as well as existing services such as Monitoring, Notifications, Events,
Functions, Streaming and OS Management. Customers using Oracle Cloud Infrastructure and Oracle Dedicated Region Cloud@Customer have immediate access to the
new offering.

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Oracle Introduces Exadata Cloud Service X8M
37
Oracle announced the new generation of Oracle Exadata Cloud Service, now based on the Exadata X8M platform, available this month on Oracle Cloud
Infrastructure. Customers can accelerate their most challenging transaction processing and data analytics projects with Exadata X8M in 26 global cloud
regions and Dedicated Region Cloud@Customer. With architectural identicality across cloud and on-premises, Oracle Exadata Cloud Service X8M makes it
easy for customers to move even the largest and most demanding databases and workloads seamlessly to the cloud with no changes to applications.
Breakthrough performance, scale and elasticity enable Exadata Cloud Service X8M to run applications needing multiple workloads and data types in a single
converged Oracle Database. In contrast, AWS users need to perform complex and costly integration of multiple different database services.Oracle Exadata
X8M, the new platform for Exadata Cloud Service, features Remote Direct Memory Access (RDMA) from databases to Intel® Optane™ Persistent Memory
in smart storage servers, completely bypassing the OS, IO, and network software stacks. This enables 2.5 times higher transaction processing IOs, and 10
times better IO latency than the previous industry-leading Exadata Cloud Service release. Database IOs are 50 times faster than Amazon AWS Relational
Database Service (RDS) using all-flash storage. RDMA runs over a new, ultra-fast, 100Gbs RDMA over Converged Ethernet (RoCE) network fabric for the
highest analytics throughput.Exadata Cloud Service X8M also features a new generation of Oracle Real Application Clusters (RAC) that delivers greatly
enhanced application transparent database scale-out and high availability for all types of database workloads. In addition, fully-active Oracle Data Guard
database replicas offload SQL reads and writes while providing cloud-automated disaster protection within and across regions.

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Third-Party Risk Management Leader Deepens Vendor Risk Intelligence
Offering, Expanding on Industry’s Most Comprehensive TPRM Platform
38
Prevalent, Inc., the company that takes the pain out of third-party risk management (TPRM), announced the latest versions of its Third-Party Risk
Management Platform and Vendor Threat Monitor (VTM), introducing new capabilities to expand risk intelligence to include vendor financial and credit
monitoring, integrate with additional cyber monitoring tools, and enrich vendor profiles to simplify vendor lifecycle management.The Prevalent Third-Party
Risk Management Platform is a SaaS solution that enables customers to automate the critical tasks required to manage, assess and monitor their third parties
across the entire vendor lifecycle. Prevalent Vendor Threat Monitor now delivers financial reporting, enabling the monitoring of credit scores and financial
risks alongside the cyber and business risks already available in the solution. This new capability taps into financial information from a global network of
365 million businesses, and accesses five years of organizational changes and financial performance – including turnover, profit and loss, shareholder funds,
and more. With this enhancement, companies can now screen new vendors, monitor their existing vendors beyond typical cyber risks and evaluate vendor
health for more informed sourcing decisions. With the version, Prevalent provides a redesigned entity profile page with a new feed that presents valuable
company-specific information – head office location, ownership, revenue, SIC code, fiscal year end, etc. – alongside centralized assessment status, upcoming
submissions, risks and tasks and mapping of fourth parties used by the vendor. This new entity page delivers a complete view of a vendor’s key details, giving
organizations the ability gain greater visibility and reduce the time required to manage vendors.

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PROS Control and PROS Guidance Now Available for Online Purchase
on SAP® App Center
39
PROS® a provider of AI-powered solutions that optimize selling in the digital economy, announced that its PROS Control: Dynamic Price Management and
PROS Guidance: Real-Time Dynamic Price Optimization pricing solutions are now available for online purchase on SAP® App Center, the digital
marketplace for SAP partner offerings. PROS Control and PROS Guidance integrate with SAP Commerce to deliver pricing excellence that accelerates
digital omnichannel selling, enabling a streamlined customer experience that today’s buyers demand.PROS Control and PROS Guidance enable businesses
that use SAP solutions to power eCommerce with real-time pricing to meet the omnichannel buyer’s demands. Benefits of these AI-powered pricing solutions
include:
• Real-time price optimization and management designed to improve revenue
• Accelerated sales cycles with dynamically optimized price guidance
• Dynamic harmonization of pricing across every unique, omnichannel buyer engagement
• Profit expansion through centralized price governance and strategy management
At SAP App Center, businesses can discover approximately 1,600 innovative partner solutions that integrate with and extend SAP solutions. There,
customers can find the SAP-validated partner apps they need to grow their business. And for each purchase made on SAP App Center, SAP will plant a tree.

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Dassault Systèmes Unveils 3DEXPERIENCE Edu, Driving a New Era of
Experience-Based Learning for the Workforce of the Future
40
Dassault Systèmes unveiled 3DEXPERIENCE Edu, its new ambition to help students and professionals thrive in the workplace with in-demand industry skills for sustainable
innovation. With 3DEXPERIENCE Edu, Dassault Systèmes will drive its key role in building the workforce of the future by opening up new possibilities on the
3DEXPERIENCE platform for lifelong learning and for connecting academic institutions with industry to foster employability. 3DEXPERIENCE Edu will deliver skills-related
publications, establish global partnerships and educational centers, and engage students in sustainability challenges and competitions, as well as offer a new portfolio of learning
experiences and certifications for professionals on the 3DEXPERIENCE platform. These programs and resources aim to foster collective intelligence on key emerging roles
and skills, redefine the way academic institutions and businesses collaborate to accelerate the adoption of new methods in industry, and transform education through
experience-based learning. While studies have already revealed a disconnect between the skills needed to fill today’s job vacancies and academic curricula, the COVID-19
pandemic revealed needs for reskilling, upskilling and training to help companies and academic institutions accelerate their transformation. Hybrid learning is becoming the
new norm in education. Whether online or in class, learning is about people engagement. Experience-based learning is the solution for learners to actively grow their skills by
creating projects and collaborating actively with their peers, experts and mentors.3DEXPERIENCE Edu builds upon Dassault Systèmes’decades of experience in 11 industries,
to support five million students of all ages every year as well as academic institutions, companies, and professionals seeking to improve their knowledge, expertise or
employability. This includes providing educational packages to organizations worldwide during COVID-19 lockdowns, and partnerships with Re-Engineering Australia
Foundation, Arts et Métiers ParisTech, Illinois Institute of Technology on life sciences, and the World Economic Forum on advanced manufacturing skills.

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Medidata Launches myMedidata LIVE: Patient-Facing Video Visit
Capability Built Directly into the Rave EDC Platform
41
Medidata, a Dassault Systèmes Company, the global leader in creating end-to-end solutions supporting the entire clinical trial process announced the availability of
myMedidata LIVE, a new feature on the myMedidata patient portal. myMedidata LIVE is a web-based, live video conferencing capability connecting patients virtually
with their clinical trial study staff. Built on the industry’s leading Rave EDC (electronic data capture) platform already in use at more clinical research sites globally than
any other system, myMedidata LIVE gives researchers and patients a way to engage in remote site visits within the platform of site and patient-facing technologies they
are already using on the study. myMedidata is Medidata’s newly released patient portal solution that provides patients with virtual access to all of their study needs in a
single web application. It is built using responsive design principles -- as well as input from Medidata’s Patient Insights team, a group of patients and patient advocates
-- and made to be accessible from any device with an internet connection. Particularly relevant during the current COVID-19 pandemic when in-person visits might be
restricted, myMedidata LIVE video visits between patients and sites can replace scheduled site-based appointments and allow the study team to complete its data entry
in Rave while the patients remain engaged offsite through myMedidata.The latest version of myMedidata also includes two other important clinical tools, which have
been redesigned for virtual use and can now be used through the web with a patient’s myMedidata account: myMedidata eConsent and myMedidata eCOA (clinical
outcomes assessment). Both tools give sites the ability to maintain a consistent and traceable process, since they are directly integrated with Rave EDC, and use the same
advanced, trusted technology previously accessed through the eConsent and eCOA apps. In addition, myMedidata eConsent now provides patients the opportunity to
learn about and consent to clinical trials at home or at a remote location, and myMedidata eCOA easily and accurately captures patient outcomes.

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SugarCRM Launches New Cloud-Based Omnichannel Customer Service
to Help Companies Deliver High-Definition CX
42
SugarCRM Inc., the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat, and text
messaging for omnichannel customer service and support. SugarLive seamlessly embeds Amazon Connect’s advanced, omnichannel contact center
capabilities into Sugar Serve’s intuitive Service Console, empowering teams with powerful tools for routing, tracking, prioritizing, and solving customer
service interactions. The increase of distributed workforces and reliance on digital channels accelerates the need for fast, simple, easy-to-deploy solutions for
customer service teams to provide more omnichannel, self-service and AI-powered automated customer engagement models. SugarLive solves many of these
issues by offering embedded omnichannel capabilities inside a complete agent service console. Sugar Serve users need only their Amazon Connect
credentials and few simple configurations to add robust omnichannel engagement models to their existing or new Sugar Serve deployments.Other
enhancements to Serve include case deflection with the integrated Sugar Knowledge Base. Customers are empowered to research and close their own issues
through a self-service portal, thus reducing the load on service teams and resolution times. Also launching as part of the Q4 2020 release is an all-new Nurture
Builder capability in Sugar Market to optimize prospect engagement and conversion. New features for sales teams include sales automation and
duration-based capabilities for Sugar Sell, designed to increase efficiency and help manage and close more sales pipeline for both new and existing
customers. Sugar also completed the rollout of new SugarCloud hosting locations on AWS in the UK and Singapore to support customers’ data sovereignty
preferences and ensure global performance.

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SurveyMonkey Simplifies Customer Experience with Launch of the
GetFeedback Platform
43
SurveyMonkey a leader in agile software solutions for customer experience, market research, and survey feedback, launched its new customer experience (CX) solution, the GetFeedback platform.
Announced at SurveyMonkey’s inaugural customer experience event, the CX Impact Summit, the multi-channel offering is an easy-to-deploy, cost-efficient CX solution that helps organizations set
up their CX program within days—not months—to quickly understand and act on customer insights. This agile approach to customer experience allows organizations to deliver meaningful experiences
that increase customer satisfaction and loyalty. With the GetFeedback platform, companies will spend less time configuring complicated CX technology and more time focusing on what matters most:
nurturing customer relationships. Compared to service heavy CX offerings, the GetFeedback platform fills a market gap by helping enterprise customers deploy the solution quickly and easily.
Customers can collect critical feedback across all digital channels and bring key operational data into one platform. A 360-degree view of the customer has become even more important for customer
retention during the COVID-19 pandemic—and company leaders are taking note. SurveyMonkey research launched last week revealed that 89% of surveyed C-level executives say that they are
extremely invested in CX, and 51% of executives say that bringing together CX and operational data is a top challenge they face with their CX initiatives. In addition, 43% said that their companies
have accelerated their digital transformation efforts, while 68% have added additional customer touchpoints as a result of the pandemic.Organizations can now seamlessly leverage their customer and
operational data, and power automated actions that improve the overall customer experience. With a new look and feel from the previous GetFeedback and Usabilla solutions, the updated combined
platform features include:
• Cohesive User Experience: A cohesive user experience for customers to manage programs across any digital channel.
• Workspaces: New analytics experience to bring feedback from any channel together, which also includes AI-powered text analysis and the power to segment by varying customer attributes.
• AX Platform: Through the GetFeedback Agile Experience Platform, users can unify CX data and customer attributes in one place, automate CX programs, and integrate with the other apps they
already use to get work done, like Microsoft, Slack, and Jira. SurveyMonkey continues to invest in scaling its enterprise offerings and investing in integrations with customers’ systems of record.

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Temenos adds essDOCS’ CargoDocs solution to Temenos MarketPlace to
digitize Trade Finance processes
44
Temenos the banking software company, announced that essDOCS, the leading enabler of paperless trade, has joined Temenos MarketPlace. The
integration of essDOCS’ CargoDocs solution to Temenos Transact, the next generation core banking software, enables the digitization of shipping
and trade documents, including electronic signing and transfer of original title documents such as bills of lading. Paired with Temenos Transact,
Temenos’ corporate banking customers benefit from an end-to-end solution and a single platform for the entire Trade Finance value chain.
Temenos provides the winning combination of the broadest banking functionality with the most advanced cloud technology to over 3,000 financial
institutions around the world. Temenos MarketPlace allows banks to leverage leading fintech solutions, which complement Temenos software.
Solutions are curated and pre-integrated for rapid implementation and time-to-value. Temenos MarketPlace providers deliver innovative solutions
that enhance Temenos’ technology, enabling Temenos clients to pursue their journey of differentiation and innovation. essDOCS’ CargoDocs
solution enables users to digitally prepare, manage, sign, legally transfer and e-present trade documentation in a secure and auditable platform
powered by automation. CargoDocs eliminates traditional paper-based processes, connecting all trade finance value chain stakeholders (such as
issuing banks, advising banks, importers and exporters) through a centralized digital platform. All documents and processes managed by the
platform fully conform with eUCP and eURC regulations.

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