The document outlines a 5C model for a close-loop corrective action process that integrates the 5C (Characterize, Contain, Cause, Corrective Action, Closure) and 8D (Define, Describe, Document, Determine, Develop, Do, Document, Review) problem solving methodologies. It includes sections for characterizing issues, containing problems, determining root causes, taking corrective and preventative actions, verifying solutions, and reviewing results. The model provides a template for issue tracking and process improvement.

1. CLCA Model
(5C And 8D elements Integrated)
Issue Description Problem Detailed
Characterize
Team Members Internal & External Members of team
Actions taken (internal & external) to contain
Contain Containment
And rectify inmediate issue
Root cause analysis and determination using
Causes Root Cause
appropriate tools and methods
Action to eliminate the cause of a defected
Corrective Action Corrective Action nonconforming or other undesirable situation
Action to eliminate the cause of a potential
Preventive Action
nonconforming or other undesirable situation
Confirmation, through the provision of objective evidence,
Verification that specified requirement have been fulfilled
Closure
Activity undertaken to determine the suitability adequacy, and
Review effectitiveness of subject matter to achieve established
objectives
Lessons Learned Repository of solutions for future reference (Dfx), input
to Lessons Learned Database
5C Based on Dell's Model
JC Betancourt
http://www.linkedin.com/in/jcbetancourt

2. Close-Loop Corrective Action (CLCA)
5C Template Example with guidelines in (parenthesis)
Issue ID Issue Title: (short title)
Characterize
Date: (start date) Description: (summary description)
Champion: (owner)
Containtment: (describe actions taken to contain the issue)
Contain
Root Cause: (describe the root cause of the issue)
Cause
Corrective
Corrective Actions: (describe corrective actions taken to correct the issue)
Action
Preventive Action: (actions taken to prevent reoccurrence of this issue or occurrence of similar issues)
Verification: (actions/measurements taken to verify effectiveness of CLCA (Close-Loop Corrective Action)
Closure
Reviewer: (reviewers name)
Review Results: (was CLCA effective and can it be closed)
5C Based on Dell's Model
JC Betancourt
http://www.linkedin.com/in/jcbetancourt

3. Close-Loop Corrective Action (CLCA)
5C Template
Issue ID Issue Title:
Characterize
Date: Description:
Champion:
Containtment:
Contain
Root Cause:
Cause
Corrective
Corrective Actions:
Action
Preventive Action:
Verification:
Closure
Reviewer:
Review Results:
5C Based on Dell's Model
JC Betancourt
http://www.linkedin.com/in/jcbetancourt