Levi Morey has extensive technical skills including software such as Windows, Microsoft Office, antivirus programs, and CAD programs, as well as hardware skills. He has over 10 years of work experience in IT roles including systems administration, help desk, and desktop support. His experience includes working with networks, servers, workstations, software deployment, troubleshooting, and customer service. He is Dell and HP certified and owns his own consulting business.

1. Levi Morey
lmorey@mcc.edu
810.399.2589
Technical Skills
Software:Windows(2000,XP, Vista,7,8, 8.1, 10), MicrosoftOffice Suite (2003,2007, 2010, 2013, 365),
WindowsServer2008R2, WindowsServer2012R2, Norton Antivirus(SymantecEndpointProtection),
Variousantivirussoftware,RSA SoftToken,CiscoAnyConnect,Teamcenter,Catia V5,AutoCAD,
Solidworks, registryeditingsoftware,FireFTP,Active Directory,Novell ConsoleOne,AdobeCreative
Cloud,Rockwell Software,DHCP,DNS,Domaincontroller,SymantecBackupExec,EmpirumInventory,
Spiceworks
TicketingSystems:BMCRemedy,RequestCenter,IncidentManagementConsole
Hardware:Motherboards,Hard Drives,Processors,CD/DVD-ROMs,VideoCard,SoundCard,USB
Devices,RAID,Tape drive backups,Switches, Routers,PBX,PRI,Nortel phones
Networking:configuringLAN/WAN,Cisco/Linksys,Netgear,Buffalo,DD-WRT,wiringnetworksdrops,
customcut and crimpedwiring,penetrationtestingof WEPandWPA networks,creatingfileshare
serverswithWindowsSmall BusinessServerR2
Work Experience
CTS of MI
Team lead
April 2015 – Current
Performeddutiesasan actingmanager
Install andsetup newserverusingServer2012 r2
Create domainandconfigure computersanddevicesforuse onthe domain
Create useraccess profilesinActivedirectory
Rewire andreconfigure networkstructure
Train newemployeesinthe processandproceduresusedinthe daytoday

2. Perform2nd level supportfordesktopandnetworkissues
Organize andcoordinate disposal of Title 1fundedequipment
Assistinthe interviewandselectionprocessforemployees
Work directlywithcustomersinnegotiationof servicesandprice forservicesperformed
CreatingstandardWindows7,8.1, and 10 imagesfor deploymenttocustomermachines
Interface withvendorstoscheduleserviceandsupplymaterialstosite
Creatingandenforcingpoliciesandproceduresfordaytoday operations
Assistinoptimizationof networkstructure andinresolutionof persistingissues
Leoni EngineeringProducts and Services
SystemAdministrator/Networkanalyst
January2015 - September2015
Serve asthe single pointof contactforall hardware,software,andtechnologyrelatedissues
Performdayto day maintenance of asite containing100 users
Remotelyassistsite of 25usersin Canada
Remotelyassistsite of 15usersin San Jose
Create,modify,anddelete useraccounts,permissions,andgroupsinActive Directory
Recommendupgradestoservers,networking,andenduserequipmentforall devicesownedbyLeoni
EPS
Approve andinstall all newsoftware usedonandoff site
Maintainmultiple virtualizedserversonESX5.1 viaVSphere
Create newvirtualizedserversinVSphere
Manage assetinventorythroughEmpirum
Ordernewhardware as neededfornewusers
Pushsoftware updatesasnecessarytomaintainsite security
Schedule andperformbackupsforall virtualizedservers
Performhardware andnetworkingdiagnosticsasneeded
Assistedwithinstallationof CiscoVoIPphone system
Organize andcoordinate disposal of retiredequipment
Manage and buildrelationshipswithall ITrelatedvendors
Create badgesandset permissionsforaccess
Outfitnewsiteswithnecessaryequipmentandconnectionsfornew siteslocallyandremotely

3. Maintaintape backupsand enforce continuityof datapractices
PDS Staffing: Roush enterprises
DeskSide Technician/Helpdesk
September2014 - January2015
Create ticketsanddirectthe work thatcomesintothe IT department
Answercallsaspart of the IT Call Center
Resolve user’s issuesremotelyandonsite
DeployNewandusedmachines
Create accountsfor newusersinActive Directory,ensure all usershave correctaccess,make
modificationstoaccessas necessary
Provide the firstpointof contactfor IT issues
Work closelywithProjectManagersonspecial projects
Manage assetsthroughtrackingownershipandsoftware
Manage PeopleSoftaccounts
HCL America:Ford Motor Company
DeskSide Service Analyst
July2013 - July2014
Support5000+ endusers/ multiple locationsinaWindowsXP,Vistaand7 environments
Providingfeedbackandinformationforthe continuingimprovementof processesandprocedures
UtilizingBMCRemedyTicketSystemandRequestCenterforincidentmanagement
Providingthe firstandonlycontactfor the end-userforresolutiontheirissue
Managing andtrainingresourcesforspecial projects
Providingupdatedmatrix regardingspecial projects
CreatingKBA articlestosupportspecial projectneeds
Workingclose withmanagementtotrainnew hiresonthe policiesandproceduresforthe Ford
environment
TroubleshootingnetworkconnectivityissuesviaCiscoUtilityTools
SupportingRSA andCiscoAny ConnectVPN software
Restage andre-deploysoftware andoperatingsystemsonnew andusedhardware

4. TroubleshootingandresolvingissueswithinWindowsoperatingsystemprofiles
Debuggingoperatingsystemerrorcodesforthe resolutionof hardware andsoftware relatedissues
ConfiguringandtroubleshootingMicrosoftOffice 2007, 2010, 2013
Removingvirusesandmalware viaSymantecEndpointsoftware
Handlingescalationsfrommanagementandothersupportgroups
WorkingwithTeamLeadsand 3rd level supportonresolvingescalatedissues
WorkedwithusersonresolvingSharePointissues
Troubleshooting,installationandreplacementof damagedordefectivehardware
WorkingwithDell forwarrantee andoutof warrantee items
Installingsecurityandsoftware updatesviaSMS
TroubleshootingSMSclientinstalls
WorkedcloselywithSiemensEngineeringSuite (Teamcenter2007, Teamcenterv9.1,Catia)
Coachingend-usersinthe creationandmaintenanceof backupsonsecurednetworklocations
Maintainingconfidentialitywithregardstothe databeingprocessed,stored,oraccessedbythe end-
users
Manage HP networkedprintersviaHPJetDirect
Supportingandroiddevicesandminimal troubleshootingof applications
AddingandremovinghostnamesandeditingaccountsinActive Directory
Big Bang Targets
Owner
November2012 - June 2013
Writingand placingorderswith suppliersformerchandise
Providinganupbeatfriendlyface forsalesandcompanyrepresentation
Organizingdisplaysof productsatmultiplelocationsandmaintaininginventories
Managing the dayto day financingof sales,ordersanddisplays
Marketingproductsat multiple venues
Producttransportation
Freelance Consultation
Owner/ Operator
April 2010 - July2013

5. Schedulingandmanagementof multiple clientsissuessimultaneously
Troubleshootingremote serverissueswithvariousVPN clients
Basic repairandsupportof Desktop/Laptop/Serverhardware andsoftware
Android,Blackberry,WindowsandApple mobiledevice troubleshooting,repairandsupport
Entry level use of MicrosoftServer2008
Setupandsupportof FTP serversandclients
Basic penetrationtestingof wirelessandwirednetworks
Supportof WindowsXPWindowsVistaandWindows7 computersina home andsmall business
atmosphere
Some experience insupportingLinux andAppleproducts
Settingupand troubleshootingwiredandwirelessnetworkprinters (HP,Brother)
Editingandcreatinguseraccounts inactive directory
Servermanagementlimitedtopasswordchangesandaccountcreationand changesinactive directory
ConfiguringLinksys,NetgearandBuffalorouterswithDD-WRT
Education
Mott CommunityCollege
September2008 - June 2010
Pursuinggeneral education
Certification
Dell Desktop,LaptopandUltrabookcertifiedtechnicianthroughDellTechDirect
HP ExpertOne certifiedDesktop,LaptopandUltrabookcertifiedtechnicianthroughHPdirectly