This document discusses determining the right social channels for a business. It recommends asking four questions: 1. Which channels have your target audience? Choose channels where your audience spends time. 2. What message do you want to communicate? Find channels that match the format and audience mindset for your message. 3. Where are your gaps/needs? Only choose channels that specifically fulfill business needs and goals. 4. Which channels drive the most value? Focus on a few channels that maximize business value rather than spreading efforts too thin.