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OUR WOM  Progrum  3 Type of  WOM-Marketing http://www.womlabo.com
Our WOMM scheme is a combination of traditional marketing strategies and positive WOM, spreading structure by means of cultivating WOM and thereby generating loyal consumers. These WOM seeders are known as "KUCHI-KOMINISTs“. The matrix below illustrates the process of the spread of positive WOM, beginning from the cultivation of KUCHI-KOMINISTs, who greatly affect the outcome of WOM. We name it " TSUZUMI MODEL ." The key for successful WOM marketing is how well you handle these KUCHI-KOMINISTs and make good approaches to consumers through them. KUCHI-KOMINISTs are segmented into 3 types as shown on next side.
WOMlabo 3 TYPES OF W PROGRAM 2. interest 3. purchase 4. Share  Engage  experiences Potential customers prospects customers KUCHI-KOMINIST’S WOM marketing domain TSUZUMI model 1. awareness News providing WOM program WOM seeder   Community opinion leaders Benefit emphasizing WOM program    WOM seeder  Celebrities/ specialists Community Effecter Authority C Mass media/ traditional promotion domain 3 types of KUCHI-KOMINISTs and programs Buzz Marketing & promotion   Viral Marketing & promotion Blogger Facebook influencer   WOM Advocacy   Marketing & promotion*   We name it &quot;TSUZUMI MODEL.&quot; The key for successful WOM marketing is how well you handle these KUCHI-KOMINISTs and make good approaches to consumers through them. KUCHI-KOMINISTs are segmented into 3 types as shown on the right side. WOM WOM B <Traditional Marketing> <WOM Marketing> *Test operating pharmacy network to which almost 1000 pharmacists contribute Experience sharing WOM program WOM seeder  High loyalty customers Brand Ambassador A Evangelist  Marketing & promotion
The analysis program to identify  Brand ambassador y x z LOYALTY BEHAVIOUR RATE EMOTIONAL LOYALTY RATE Yet-to-have Loyalty Pretended Loyalty Emotional Loyalty Favorable Loyalty Loyalty Analysis program WOM REFERRAL RATE Brand Ambassador Experience sharing WOM program WOM seeder  High loyalty customers Brand Ambassador A
TSUZUMI   MODEL Customer Customer wom wom wom wom 2. interest 3. purchase 4. Share  Engage  experiences Potential customers prospects customers KUCHI-KOMINIST WOM marketing domain 1. awareness Mass media/ traditional promotion domain <Mass Marketing> <WOM Marketing> Customer prospects prospects prospects MESUREMENT
Kokokusha WOM PROGRAMS AND PUBLICATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],JAPAN CHINA KOREA We have  studied  WOM Marketing from 2002.We discovered lots of knowledge of WOM by the research and practice . Our own WOM marketing scheme has been introduced in three representative Asian countries. 2003 2007 2006 2004
Thanks for your interest. CONTACTS: Masayuki Nakajima Senior Marketing Director, Marketing Dept Kokokusha Co., Ltd. [email_address] http://www.womlabo.com https://www.facebook.com/masayuki.nakajima

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3 types of WOM Marketing program

  • 1. OUR WOM Progrum 3 Type of WOM-Marketing http://www.womlabo.com
  • 2. Our WOMM scheme is a combination of traditional marketing strategies and positive WOM, spreading structure by means of cultivating WOM and thereby generating loyal consumers. These WOM seeders are known as &quot;KUCHI-KOMINISTs“. The matrix below illustrates the process of the spread of positive WOM, beginning from the cultivation of KUCHI-KOMINISTs, who greatly affect the outcome of WOM. We name it &quot; TSUZUMI MODEL .&quot; The key for successful WOM marketing is how well you handle these KUCHI-KOMINISTs and make good approaches to consumers through them. KUCHI-KOMINISTs are segmented into 3 types as shown on next side.
  • 3. WOMlabo 3 TYPES OF W PROGRAM 2. interest 3. purchase 4. Share Engage experiences Potential customers prospects customers KUCHI-KOMINIST’S WOM marketing domain TSUZUMI model 1. awareness News providing WOM program WOM seeder   Community opinion leaders Benefit emphasizing WOM program    WOM seeder Celebrities/ specialists Community Effecter Authority C Mass media/ traditional promotion domain 3 types of KUCHI-KOMINISTs and programs Buzz Marketing & promotion Viral Marketing & promotion Blogger Facebook influencer WOM Advocacy   Marketing & promotion* We name it &quot;TSUZUMI MODEL.&quot; The key for successful WOM marketing is how well you handle these KUCHI-KOMINISTs and make good approaches to consumers through them. KUCHI-KOMINISTs are segmented into 3 types as shown on the right side. WOM WOM B <Traditional Marketing> <WOM Marketing> *Test operating pharmacy network to which almost 1000 pharmacists contribute Experience sharing WOM program WOM seeder High loyalty customers Brand Ambassador A Evangelist Marketing & promotion
  • 4. The analysis program to identify Brand ambassador y x z LOYALTY BEHAVIOUR RATE EMOTIONAL LOYALTY RATE Yet-to-have Loyalty Pretended Loyalty Emotional Loyalty Favorable Loyalty Loyalty Analysis program WOM REFERRAL RATE Brand Ambassador Experience sharing WOM program WOM seeder High loyalty customers Brand Ambassador A
  • 5. TSUZUMI   MODEL Customer Customer wom wom wom wom 2. interest 3. purchase 4. Share Engage experiences Potential customers prospects customers KUCHI-KOMINIST WOM marketing domain 1. awareness Mass media/ traditional promotion domain <Mass Marketing> <WOM Marketing> Customer prospects prospects prospects MESUREMENT
  • 6.
  • 7. Thanks for your interest. CONTACTS: Masayuki Nakajima Senior Marketing Director, Marketing Dept Kokokusha Co., Ltd. [email_address] http://www.womlabo.com https://www.facebook.com/masayuki.nakajima