A wrap-up of enParadigm's program for Isenior leaders at WNS Global Services, November 2014.

1. SOLUTION
BUSINESS OUTCOME
NEED
© enParadigm Knowledge Solutions, www.enParadigm.com
WNS Global Services
Workshop Report
17th-18thNov 2014
Across multiple locations
Integrated by video conference
enParadigmTM
www.enParadigm.com
Business need
Learning need
enParadigm, working with 9 key stakeholders across WNS’ businesses, identified the following needs:
1.Translating strategy to action
2.Sharing best practices, globally
3.Improvements in 6 key areas of concern:
a.Cross-BU synergy
b.Process & capability mgmt.
c.Customer centricity
d.Industry analysis
e.Manager-level people management
f.Visibility to financial impact
1.Provide a business experience where the importance of execution (of strategy devised) is brought out. Also provide tools and frameworks to track execution.
2.Bring senior employees together, from across the globe, to share best practices in an experiential environment
3.The 6 key areas of concern needed to be addressed individually and then integrated.
Pre-work
At the workshop
Multiple meetings with top decision makers helped isolate precise business and learning requirements
Individual participant calls and emails identified specific gaps and set the right expectations
Participants ran virtual companies to experience real business challenges in a customized simulation
Facilitator-led debriefs and concept sessions anchored the team-based program
Action items
Action items
ChandrashekharAmolkarSr. Grp. Mgr. -Quality
1.Create a unique position for the function
2.Re-visit existing actions and create a cohesive strategy
3.Plan both short-term and long-term
MehulLakhani
GM –Operations
1.Look at financials for key decisions
2.Strategy and learning from other teams
3.Peek into CFO’s office
ShivakumarOmprakash,
Sr. Grp. Mgr. –Operations
1.Start looking closely at P&L
2.Understand and use the key drivers for my business
3.Reduce overheads and costs with long-term planning
ParagChoksi, Sr. Grp. Mgr. Central Pricing Team
1.Get more involved with senior leadership
2.Utilize internal discussions as well as collective decisions
3.Check financial impact of decisions
We are a company of business experts and IIM Ahmedabad alumni, helping senior leaders transform themselves through simulation-based programs with measurable business impact.
enParadigm Knowledge Solutions, A-102, Sagar Tech Plaza A, Saki Naka Junction, Andheri (East), Mumbai –400 072
+91 97 25769408
talktous@enparadigm.com
WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. With 200+ global clients, it combines operational excellence with deep domain expertise in key industry verticals, including BFSI, Healthcare, Manufacturing, M&E, Consulting and Professional Services, Retail & Consumer Packaged Goods, Telecom, Logistics, Travel and Utilities.
WNS leverages nearly 30,000 employees at 35 delivery centres across 11 countries
enParadigm
IndianOil
FEEDBACK
Ratings
Testimonials
”
KarunaChandwani
Sr. Grp. Mgr. -Quality
“Its an excellent workshop, a first of its kind at WNS for the leadership team. Should not be missed, even for so called ‘Important Commitments’.”
”
ShivakumarOmprakash,
Sr. Grp. Mgr. –Operations
“At first, my exposure to P&L was limited. Post the workshop I feel confident about analysing P&L, finding key drivers, strategizing & effectively driving margins & reducing costs across my business.”
9.23on 10
Overall Learning
Experience
9.35out of 10
Participants recommend the workshop to peers
Company
Participants
Intervention
Overall feedback rating
WNS Global Services
Across functions,
avg. 14 years exp.
Leadership Simulation
9.23 on 10
WNS Global Services