Ønsker du å kartlegge arbeidsprosessene og realisere markante forbedringer i din organisasjon? Denne guiden lærer deg mer om arbeidsprosesser og gir en rekke gode tips og råd for hvordan du skal lykkes med kartleggingsarbeidet.
The right partner to execute your digital transformation is one that understands that changing technology is the smallest component. Digital Transformation is more about the change associated with the people and process.
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Abdulaziz AlFaify
1. The document provides an introduction to ITIL (Information Technology Infrastructure Library) framework and IT processes, focusing on key concepts such as processes, service management, and ITIL certifications.
2. It explains important ITIL processes like incident management, problem management, change management, and release management. The goal of these processes is to improve service quality and reduce costs.
3. Implementing ITIL involves understanding processes, aligning people and roles, and using technology to support efficient service delivery and management. ITIL adoption brings benefits like improved services, reduced costs, and better alignment of IT with business needs.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
Companies are more and more interested in so-called “digital transformations”, be it for the opportunity to optimize and innovate business models or because they fear they will fall behind their competitors or the most disruptive players in the market.
Changing customer expectations increasingly include products and service based on digital technologies, the use of mobile devices, Internet of Things (IoT), cloud computing, data analysis, and so on. This opens up many opportunities for organizations that have not yet been explored in their entirety.
For us to tap into the full potential of digital technologies, however, we need to integrate lean into our strategic thinking, to ensure that our digital transformations actually help us to add value and eliminate waste. Disconnected technology-based initiatives that lack a clear purpose won’t go very far. A presentation by Lean Institute Brasil director Christopher Thompson at the Lean Digital Summit 2018.
Discover more Lean IT stories on www.lean-digital-summit.com
How to build an integrated and actionable IT Service Catalogmboyle
This presentation provides a lower level of detail on how to build a n IT service catalog than provided by ITIL V3. It augments thinking in this area based on 25 years of building Service Catalogs
Service management is needed to manage the interaction between users and IT organizations and ensure technology services meet business needs. It involves managing the service desk, responding to incidents, identifying root causes of problems, maintaining service environments, controlling changes, monitoring service levels, and developing IT personnel. The goal is to deliver high quality, available services while minimizing disruptions and improving processes over time.
The document discusses order-to-cash (O2C) processes. It notes that O2C refers to taking customer orders through various channels, fulfilling orders, shipping products, generating invoices, and collecting payments. Key pressures driving focus on O2C include reducing costs and improving customer service. Common objectives of O2C improvement are to reduce days sales outstanding and improve cash flow forecasting. The document outlines a typical O2C process and symptoms of a broken O2C process. It also applies Aberdeen's PACE framework to analyze pressures, actions, capabilities, and enablers related to optimizing an organization's O2C cycle.
The right partner to execute your digital transformation is one that understands that changing technology is the smallest component. Digital Transformation is more about the change associated with the people and process.
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Abdulaziz AlFaify
1. The document provides an introduction to ITIL (Information Technology Infrastructure Library) framework and IT processes, focusing on key concepts such as processes, service management, and ITIL certifications.
2. It explains important ITIL processes like incident management, problem management, change management, and release management. The goal of these processes is to improve service quality and reduce costs.
3. Implementing ITIL involves understanding processes, aligning people and roles, and using technology to support efficient service delivery and management. ITIL adoption brings benefits like improved services, reduced costs, and better alignment of IT with business needs.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
Companies are more and more interested in so-called “digital transformations”, be it for the opportunity to optimize and innovate business models or because they fear they will fall behind their competitors or the most disruptive players in the market.
Changing customer expectations increasingly include products and service based on digital technologies, the use of mobile devices, Internet of Things (IoT), cloud computing, data analysis, and so on. This opens up many opportunities for organizations that have not yet been explored in their entirety.
For us to tap into the full potential of digital technologies, however, we need to integrate lean into our strategic thinking, to ensure that our digital transformations actually help us to add value and eliminate waste. Disconnected technology-based initiatives that lack a clear purpose won’t go very far. A presentation by Lean Institute Brasil director Christopher Thompson at the Lean Digital Summit 2018.
Discover more Lean IT stories on www.lean-digital-summit.com
How to build an integrated and actionable IT Service Catalogmboyle
This presentation provides a lower level of detail on how to build a n IT service catalog than provided by ITIL V3. It augments thinking in this area based on 25 years of building Service Catalogs
Service management is needed to manage the interaction between users and IT organizations and ensure technology services meet business needs. It involves managing the service desk, responding to incidents, identifying root causes of problems, maintaining service environments, controlling changes, monitoring service levels, and developing IT personnel. The goal is to deliver high quality, available services while minimizing disruptions and improving processes over time.
The document discusses order-to-cash (O2C) processes. It notes that O2C refers to taking customer orders through various channels, fulfilling orders, shipping products, generating invoices, and collecting payments. Key pressures driving focus on O2C include reducing costs and improving customer service. Common objectives of O2C improvement are to reduce days sales outstanding and improve cash flow forecasting. The document outlines a typical O2C process and symptoms of a broken O2C process. It also applies Aberdeen's PACE framework to analyze pressures, actions, capabilities, and enablers related to optimizing an organization's O2C cycle.
NetSuite Lead to Cash Process - CuriousRubikCuriousRubik
This document discusses NetSuite's integrated business management solution. It shows how NetSuite integrates marketing automation, sales force automation, order management, and financials on a single cloud platform. Typical business processes like lead generation, opportunity management, order fulfillment, revenue recognition and customer support are managed together. The document emphasizes how NetSuite provides a single data source to connect all parts of the business from marketing to finance.
Introduction to Service Management and ITIL.pdfSSGC
The document is an introduction to ITIL 4 Foundation certification course. It discusses the significance of IT service management in enabling value creation for organizations. The goals of the ITIL 4 framework are described as providing guidance for digital transformation, new ways of working like agile and DevOps, and ensuring effective governance of IT enabled services. The key components of the ITIL 4 framework are the Service Value System (SVS) and the Four Dimensions model. The SVS represents how various components work together for value creation through services, while the four dimensions consider organizations, information & technology, partners & suppliers, and value streams & processes.
ERP is an integrated software system that manages key business processes across an entire organization. It allows different departments to use a single shared database and software platform to enter and access the same data. Implementing an ERP system requires significant time and resources but can deliver benefits like reduced costs, improved data accuracy and access, avoidance of redundant work, and easier adaptation to changes. Major challenges include the need to reengineer business processes and overcome resistance to information sharing between departments.
This document provides an overview of IT service management (ITSM) and IT Infrastructure Library (ITIL) best practices. ITSM aims to align IT services with business needs, improve quality, and reduce costs. ITIL provides standard processes for IT service support, including incident management, problem management, change management, and configuration management. The document defines objectives and key performance indicators for evaluating these IT service management processes.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
This document discusses key performance indicators (KPIs) for technical architects. It provides steps to create KPIs for technical architects, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document also discusses mistakes to avoid, such as creating too many KPIs or ones that do not change based on goals. Finally, it recommends visiting an external website for additional KPI materials tailored for technical architects.
A Comparison of Cloud based ERP SystemsNakul Patel
This document provides a comparison of 7 major cloud-based ERP software packages (Plex Online, NetSuite, Epicor, Infor, SAP Business ByDesign, Microsoft Dynamics, Oracle) by describing their features, pricing, support, and modules. It analyzes the advantages of cloud-based ERP systems like reduced costs, improved scalability, and faster implementation compared to on-site ERP. Common ERP modules discussed include finance, supply chain, manufacturing, materials management, sales, project management, CRM, and HRM.
In today’s ever-changing and competitive world, the Finance & Accounting function is one of the key functions being tracked by management teams to continuously drive high performance and business improvement. Ongoing pressures to optimize business performance have prompted many CFO’s and finance executives to look for new approaches, including outsourcing of the finance & accounting function.
With OATS’ finance and accounting outsourcing functions, you can be assured that your fiscal and regulatory risks are being managed effectively
ITIL 4 - Make sense of what BA, UI/UX Designer, Coder, QA, PM and DevOps doCliffordEgbomeade
As customers needs are evolving at an astronomical pace, businesses need to reinvent themselves in order to stay relevant. At the heart of this unavoidable reinvention lies Information Technology (IT).
However, if IT will be worth the ‘hype’, there needs to be a seamless handshake between the different IT roles such as; BA, UI/UX Designer, Coder, QA, PM and DevOps, involved in creating value.
In this webinar, you’ll learn:
〉 ITIL 4 Overview
〉 Differences between ITIL V3 and ITIL 4,
〉 ITIL 4 elements (Service value system, Service value chain, Guiding principles, ITIL Practices and Four Dimensions)
〉 The link between IT, Agile, Business Analysis
〉 How the different roles interrelate
〉 Using ITIL 4 Service Value Chain Activities to design a new app
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
A view on the components of an operating model.
An Operating Model describes how an organisation (usually a business) works. This is made up of business processes, organisation structures, data and technology.
The processes represent HOW the business works. Capabilities represent WHAT the business does. Governance ensures regulatory compliance and business efficiency.
Effective Application Portfolio Management using ArchiMateCorso
This document discusses application portfolio management (APM) and provides an overview of the Corso solution. It begins with an introduction to Martin Owen, CEO of Corso, and his background. It then discusses the benefits of APM, including alignment of business and IT, vendor management, technology rationalization, and risk reduction. The document presents Corso's definition of APM and emphasizes taking a holistic view of the relationships between applications, technologies, information and business processes. It also shows how APM concepts can be modeled and aligned with the ArchiMate standard and TOGAF framework.
The document discusses IT service management (ITSM). It defines ITSM as a process-based approach to aligning IT services with organizational needs. ITSM is performed through people, processes, products, and partners. The document outlines some key benefits of ITSM, such as improved quality and productivity. It also discusses various ITSM frameworks and criteria for successful ITSM implementation, noting the importance of change management and business alignment.
What is an ERP system? This guide explains what an ERP system is and how it works for your business.
Two primary concerns of any business are efficiency and profitability. This is basically what an ERP system is designed to optimize.
An ERP system allows you to perform the necessary money-making processes of your business as efficiently as possible.
To achieve a level of efficiency and profitability, a business aims to maximize it’s bottom line while keeping overhead costs low.
An ERP system provides a business with management software that fosters productivity.
The term “ERP” stands for Enterprise Resource Planning.
Basically, an ERP system is a shared database that reflects the moving parts of a company. This provides a much broader, top-down perspective of your business.
Installing an ERP system will grant you a much fuller picture of what is actually going on, in any given period of time.
Some processes in which you can gain some business insights include: sales, human resources, inventory, purchasing, finances, online ordering and many more buckets.
The main objective of an ERP system is to improve how your business resources are spent, and that means money and time. By taking a wide-view, and analyzing every aspect of your business, you will be able to decide if you are properly deploying your resources in a way that will drive maximum profitability.
Making Problem Management Work for Your OrganizationAtlassian
Houston, we have a problem. Too many companies are fixated on the definitions of ITIL and problem management instead of actually getting value out of them. When you don't have a bonafide problem management policy, plus the training and skills to back it up, your team is likely to spend too much energy on ineffective activities. But there's hope. IT veteran John Custy will introduce the concepts you need to understand, dispel a few misconceptions, and explain the different problem management methodologies. He'll also cover the pros and cons of each methodology, and when to use each of them.
This document discusses managed IT services provided by GSS America. It outlines various challenges faced by organizations including budget constraints, lack of skills, and regulatory compliance issues. GSS provides a range of managed services including infrastructure management, application management, and service delivery frameworks. Case studies demonstrate how GSS has helped clients through dedicated support teams, standard operating procedures, and optimized costs while ensuring quality of service and end user satisfaction.
Presentation on erp by Khurram Waseem Khan mba 2nd semester hukhurram wasim khan
The document provides an overview of an Enterprise Resource Planning (ERP) presentation given by Khurram Waseem Khan at Hamdard Institute of Management Sciences. The presentation covered topics such as what ERP systems are, how they are implemented, benefits they provide to companies, and examples of how ERP systems work at Istanbul Fast Ferries and EMU. The presentation also discussed useful SAP modules for engineers and benefits they gain from ERP systems.
Insights on Procurement Data with Analytics Solutions from SAPSAP Ariba
This document discusses insights on procurement data analytics solutions from SAP. It introduces speakers from Vodafone and SAP and outlines an agenda covering executive dashboarding using Supply Watch at Vodafone, process mining using Celonis at Vodafone, and advanced analytics using SAP Fraud Management. The document provides details on each of these topics and opportunities for data mining in procurement organizations.
NetSuite Lead to Cash Process - CuriousRubikCuriousRubik
This document discusses NetSuite's integrated business management solution. It shows how NetSuite integrates marketing automation, sales force automation, order management, and financials on a single cloud platform. Typical business processes like lead generation, opportunity management, order fulfillment, revenue recognition and customer support are managed together. The document emphasizes how NetSuite provides a single data source to connect all parts of the business from marketing to finance.
Introduction to Service Management and ITIL.pdfSSGC
The document is an introduction to ITIL 4 Foundation certification course. It discusses the significance of IT service management in enabling value creation for organizations. The goals of the ITIL 4 framework are described as providing guidance for digital transformation, new ways of working like agile and DevOps, and ensuring effective governance of IT enabled services. The key components of the ITIL 4 framework are the Service Value System (SVS) and the Four Dimensions model. The SVS represents how various components work together for value creation through services, while the four dimensions consider organizations, information & technology, partners & suppliers, and value streams & processes.
ERP is an integrated software system that manages key business processes across an entire organization. It allows different departments to use a single shared database and software platform to enter and access the same data. Implementing an ERP system requires significant time and resources but can deliver benefits like reduced costs, improved data accuracy and access, avoidance of redundant work, and easier adaptation to changes. Major challenges include the need to reengineer business processes and overcome resistance to information sharing between departments.
This document provides an overview of IT service management (ITSM) and IT Infrastructure Library (ITIL) best practices. ITSM aims to align IT services with business needs, improve quality, and reduce costs. ITIL provides standard processes for IT service support, including incident management, problem management, change management, and configuration management. The document defines objectives and key performance indicators for evaluating these IT service management processes.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
This document discusses key performance indicators (KPIs) for technical architects. It provides steps to create KPIs for technical architects, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document also discusses mistakes to avoid, such as creating too many KPIs or ones that do not change based on goals. Finally, it recommends visiting an external website for additional KPI materials tailored for technical architects.
A Comparison of Cloud based ERP SystemsNakul Patel
This document provides a comparison of 7 major cloud-based ERP software packages (Plex Online, NetSuite, Epicor, Infor, SAP Business ByDesign, Microsoft Dynamics, Oracle) by describing their features, pricing, support, and modules. It analyzes the advantages of cloud-based ERP systems like reduced costs, improved scalability, and faster implementation compared to on-site ERP. Common ERP modules discussed include finance, supply chain, manufacturing, materials management, sales, project management, CRM, and HRM.
In today’s ever-changing and competitive world, the Finance & Accounting function is one of the key functions being tracked by management teams to continuously drive high performance and business improvement. Ongoing pressures to optimize business performance have prompted many CFO’s and finance executives to look for new approaches, including outsourcing of the finance & accounting function.
With OATS’ finance and accounting outsourcing functions, you can be assured that your fiscal and regulatory risks are being managed effectively
ITIL 4 - Make sense of what BA, UI/UX Designer, Coder, QA, PM and DevOps doCliffordEgbomeade
As customers needs are evolving at an astronomical pace, businesses need to reinvent themselves in order to stay relevant. At the heart of this unavoidable reinvention lies Information Technology (IT).
However, if IT will be worth the ‘hype’, there needs to be a seamless handshake between the different IT roles such as; BA, UI/UX Designer, Coder, QA, PM and DevOps, involved in creating value.
In this webinar, you’ll learn:
〉 ITIL 4 Overview
〉 Differences between ITIL V3 and ITIL 4,
〉 ITIL 4 elements (Service value system, Service value chain, Guiding principles, ITIL Practices and Four Dimensions)
〉 The link between IT, Agile, Business Analysis
〉 How the different roles interrelate
〉 Using ITIL 4 Service Value Chain Activities to design a new app
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
A view on the components of an operating model.
An Operating Model describes how an organisation (usually a business) works. This is made up of business processes, organisation structures, data and technology.
The processes represent HOW the business works. Capabilities represent WHAT the business does. Governance ensures regulatory compliance and business efficiency.
Effective Application Portfolio Management using ArchiMateCorso
This document discusses application portfolio management (APM) and provides an overview of the Corso solution. It begins with an introduction to Martin Owen, CEO of Corso, and his background. It then discusses the benefits of APM, including alignment of business and IT, vendor management, technology rationalization, and risk reduction. The document presents Corso's definition of APM and emphasizes taking a holistic view of the relationships between applications, technologies, information and business processes. It also shows how APM concepts can be modeled and aligned with the ArchiMate standard and TOGAF framework.
The document discusses IT service management (ITSM). It defines ITSM as a process-based approach to aligning IT services with organizational needs. ITSM is performed through people, processes, products, and partners. The document outlines some key benefits of ITSM, such as improved quality and productivity. It also discusses various ITSM frameworks and criteria for successful ITSM implementation, noting the importance of change management and business alignment.
What is an ERP system? This guide explains what an ERP system is and how it works for your business.
Two primary concerns of any business are efficiency and profitability. This is basically what an ERP system is designed to optimize.
An ERP system allows you to perform the necessary money-making processes of your business as efficiently as possible.
To achieve a level of efficiency and profitability, a business aims to maximize it’s bottom line while keeping overhead costs low.
An ERP system provides a business with management software that fosters productivity.
The term “ERP” stands for Enterprise Resource Planning.
Basically, an ERP system is a shared database that reflects the moving parts of a company. This provides a much broader, top-down perspective of your business.
Installing an ERP system will grant you a much fuller picture of what is actually going on, in any given period of time.
Some processes in which you can gain some business insights include: sales, human resources, inventory, purchasing, finances, online ordering and many more buckets.
The main objective of an ERP system is to improve how your business resources are spent, and that means money and time. By taking a wide-view, and analyzing every aspect of your business, you will be able to decide if you are properly deploying your resources in a way that will drive maximum profitability.
Making Problem Management Work for Your OrganizationAtlassian
Houston, we have a problem. Too many companies are fixated on the definitions of ITIL and problem management instead of actually getting value out of them. When you don't have a bonafide problem management policy, plus the training and skills to back it up, your team is likely to spend too much energy on ineffective activities. But there's hope. IT veteran John Custy will introduce the concepts you need to understand, dispel a few misconceptions, and explain the different problem management methodologies. He'll also cover the pros and cons of each methodology, and when to use each of them.
This document discusses managed IT services provided by GSS America. It outlines various challenges faced by organizations including budget constraints, lack of skills, and regulatory compliance issues. GSS provides a range of managed services including infrastructure management, application management, and service delivery frameworks. Case studies demonstrate how GSS has helped clients through dedicated support teams, standard operating procedures, and optimized costs while ensuring quality of service and end user satisfaction.
Presentation on erp by Khurram Waseem Khan mba 2nd semester hukhurram wasim khan
The document provides an overview of an Enterprise Resource Planning (ERP) presentation given by Khurram Waseem Khan at Hamdard Institute of Management Sciences. The presentation covered topics such as what ERP systems are, how they are implemented, benefits they provide to companies, and examples of how ERP systems work at Istanbul Fast Ferries and EMU. The presentation also discussed useful SAP modules for engineers and benefits they gain from ERP systems.
Insights on Procurement Data with Analytics Solutions from SAPSAP Ariba
This document discusses insights on procurement data analytics solutions from SAP. It introduces speakers from Vodafone and SAP and outlines an agenda covering executive dashboarding using Supply Watch at Vodafone, process mining using Celonis at Vodafone, and advanced analytics using SAP Fraud Management. The document provides details on each of these topics and opportunities for data mining in procurement organizations.
Hva kjennetegner de beste nettredaktørene?Ove Dalen
Et innblikk i utfordringene som norske webredaktører møter – og hvilke strategier og mottiltak som fungerer. Presentasjon for Kommunikasjonsforeningen 18.11.2010.
Ansatte som arbeider offshore har kommet med over 140 innspill til tiltak for å redusere antall fallende gjenstander ute på installasjonene på norsk sokkel. Ved å kombinere spørreundersøkelser og statistikk, har prosjektet Fallende gjenstander tatt i bruk en ny metodikk i HMS-arbeidet.
Presentasjonen viser resultatene fra spørreundersøkelsen.
Dersom du har et godt intranett, vil du spare tid, øke kompetansen og kvaliteten i organisasjonen, de ansatte får mer presis og oppdatert informasjon, man skaper en felles bedriftskultur som stimulerer til innovasjon og samhandling, og de ansatte blir generelt mer effektive og fornøyde.
3-minutters guide: Slik lykkes du med smidig utviklingSteria Norway
Smidige metoder er som sjakk: Du kan lære grunnreglene på en kveld, men bruke hele
livet på å mestre detaljene. I denne guiden får du konkrete tips om hvordan du forbedrer kommunikasjon, kvalitet og verdiskapning i smidige og ikke-smidige prosjekter.
Nøkkelen til god internkommunikasjon _ 3-minutters guideSteria Norway
Når ledere tenker store tanker glemmes ofte de små samtalene med de ansatte. Forskning viser at personlig informasjon er ni ganger mer effektiv enn skriftlig. Lær hva som er nøkkelen til god internkommunikasjon i denne 3-minutters guiden.
Reisen fra gründer bedrift til et større IT-selskap @ First Tuesday Bergen 4....First Tuesday Bergen
ACOS startet som et gründerfirma i 1997 i et uthus på Sotra. 16 år senere er ACOS blitt en ledende aktør innenfor sine kjernemarkeder. ACOS har vokst til 115 ansatte, over 100 millioner i omsetning og har hatt 16 sammenhengene år med vekst. ACOS forteller sin historie om hvilke faser de har vært gjennom og hvordan de har måtte omstille seg for å legge til rette for ny vekst. Hvilke utforinger oppstår når et lite gründer selskap vokser til å bli et større firma? Hva kjennetegner de ulike fasene under vekst og hva har ACOS gjort for å møte de utfordringene som har oppstått i disse fasene?
Bent-Inge Storheim er daglig leder i ACOS AS. Han er utdannet Siviløkonom ved NHH. Bent-Inge har jobbet i ACOS i 15 år.
Attraktiv arbeidsplass for morgendagens medarbeidereBjørn Hopland
For å lykkes med å beholde-, og engasjere kunnskapsmedarbeidere i dagens og morgendagens arbeidsmarked er både fysisk tilrettelegging, kommunikasjon og ledelse viktig. Medarbeiderne arbeider i dag på ulike steder, og ser sjelden sin leder. Kontoret = PC-sekken. Hvilke krav stiller dette til kontor, struktur, kommunikasjon og ledelse?
The document provides guidelines for creating PowerPoint presentations using Steria's branding template. It discusses including Steria's logotype on title and content slides, using the Arial typeface, selecting colors from Steria's color palette, and choosing from basic slide layouts. Template slides include options for title slides, text slides, table slides, chart slides, and image slides. The document also offers tips for reducing file sizes and representing partner or client logos.
Created by Anders Lindgren. PowerPoint presentations are a major communications tool, but like any tool it can be used wisely or poorly. Some presentations would actually have been much better if the PowerPoint presentation (or abuse thereof) didn’t get in the way. Here is how to avoid the most common mistakes.
Lanseringsevent Office 2013: Nyhetene fra MicrosoftSteria Norway
This document summarizes the key capabilities and benefits of Microsoft Office 365. It notes that Office 365 provides enterprise-grade cloud services, comprehensive tools, and an engaging experience across many popular devices. Some of the specific benefits highlighted include reducing costs through more efficient licensing, lower development costs via the new app cloud model, and saving time and money on key business processes through collaboration features.
The document discusses corporate social responsibility (CSR) and how it relates to business risk management and competitive advantage. It argues that implementing CSR practices can reduce various business risks, including risks related to suppliers, the environment, politics, and antipathy. It also suggests that CSR can help create a competitive advantage by attracting customers, employees, owners, and helping to establish a company as a preferred and trusted business partner. The document emphasizes that CSR is about aligning corporate culture, values, and practices to reduce risks and strengthen stakeholder relationships.
Spor 1 steria – kunde og leverandør av skytjenesterSteria Norway
The document discusses Steria's use of cloud services both as a customer and provider. As a customer, Steria migrated its 22,000 mailboxes to Microsoft Office 365 to optimize costs and improve productivity. As a provider, Steria offers cloud services like Workplace on Command which provides access to workplaces on any device, and Infrastructure on Command which automates server provisioning. Steria's role as a cloud broker is also discussed, where it maintains relationships with multiple cloud vendors and provides services that combine and integrate them.
Slik kartlegger du arbeidsprosessene _ 3-minutters guide
1. Tema: Arbeidsprosesser
è www.steria.no/guide
è Slik kartlegger du arbeidsprosessene_
Toppidrettsutøvere filmer og analyserer alt de gjør. De studerer seg selv, korrigerer feilene
sine og blir enda bedre. Bedrifter må også vite hva de gjør – i hele organisasjonen og i
detalj. Først da kan de selv studere, korrigere og bli bedre på det de driver med.
è JOBB MÅLRETTET HVORFOR KARTLEGGE PROSESSER? – Når du kjenner arbeidsproses-
Du oppnår ikke høyere inntjening, større Det er mange gode grunner til at du bør sene dine har du grunnlaget for
fleksibilitet eller mer fornøyde kunder og kartlegge prosessene i din virksomhet. Noen effektiv drift
medarbeidere ved å justere litt her og for- eksempler på dette kan være at du vil effek-
nye litt der. For å kunne realisere markante tivisere driften av virksomheten eller syn-
forbedringer i organisasjonen må du kjenne liggjøre roller og ansvar. Gjennom proses- Omfang, Granularitet, Ressurser, Alternative
forretningsprosessene til bunns. skartlegging finner man lett sammenhenger kartleggingsmetoder og Du som fasiliterer
og relasjoner i virksomhetet, og man kan se workshopen.
KUNNSKAP BLIR STADIG VIKTIGERE hvilke systemer som støtter prosessene.
Mange virksomheter har ikke tilstrekkelig Du må stille de riktige spørsmålene til de
oversikt over selve kjernen i virksomheten Skal du utvikle et nytt it-system eller må riktige personene. Avklar bakgrunnen for
sin – nemlig forretningsprosessene. tilfredstille pålagte krav til dokumentasjon, hvorfor dere setter i gang prosjektet og
Kunnskap om kartlegging og modellering er prosesskartlegging et nyttig verktøy. hva som skal kartlegges, men også hva
av forretningsprosesser blir derfor stadig Forbedringsinitiativer, som for eksempel som ikke skal være med i kartleggingen.
viktigere etter hvert som kompleksitet og Business Process Management, virksom- Hvor dypt skal det graves? Hvor nøyaktig
endringskrav øker. hetsarkitektur og tjenesteorientert arkitek- og detaljert skal prosessene beskrives?
tur, er ofte årsaker til at man velger å Dette er viktige spørsmål som må avklares
Manglende kontroll på forretningsproses- prosesskartlegge. før dere kan sette i gang.
sene kan føre til ineffektiv produksjon og
oppgaveløsning, svekket kvalitet og intern GJØR GODE FORBEREDELSER Neste skritt er å finne ut hvem som bør
forvirring og frustrasjon. For å jobbe effek- Før du begynner selve proseskartleggingen gjøre jobben, og ikke minst hvem som må
tivt og målrettet må du ha oversikt over må du gjøre noen forberedende aktiviteter. involveres. Selv om det finnes beskrivelser
de oppgavene som finnes og hvordan de i Sterias huskeliste for dette kalles BEOG- av arbeidsprosessene er ikke det nok. Man
praksis blir utført. GRAD, som står for Bakgrunn, Eierskap, må spørre de riktige menneskene for å få