manegment and leadership

1. Basic Levels of Management
Top Managers
Middle Managers
First-Line Managers
Non-managers
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3. First-line Managers
 Directly responsible for production of goods or services
 Employees who report to first-line managers do the
organization’s work
 Spend little time with top managers in large organizations
 Technical expertise is important
 Rely on planning and administration, self-management,
teamwork, and communication competencies to get work
done
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4. First level...
 Responsible for supervising the work of non managerial
personnel and the day to day activities of specific work unit
 Also responsible for clinical practice, patient care delivery and use
of human, financial and other resource
 He/she involves personnel development
 Fostering interdisciplinary collaborative relationship and
motivating others
 In the hospital setting, usually, head nurse or an assistant of
nurse manager
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5. Middle Managers
 Responsible for setting objectives that are consistent with
top management’s goals and
 translating them into specific goals and plans for first-line
managers to implement
 Responsible for coordinating activities of first-line
managers
 Need to coordinate with others for resources
 Ability to develop others is important
 Rely on communication, teamwork, planning and
administration competencies to achieve goals
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6. Middle level...
 Supervise a number of first level manager, usually with
in the related specialty.
 He/she is responsible for people and activities with in the
department, they supervise.
 Typically they act as a laison between upper and lower
manager.
 Middle manager may be referred as a supervisor,
director or associate director of nursing.
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7. Top Manager
 Responsible for providing the overall direction of an
organization
 Develop goals and strategies for entire organization
 Spend most of their time planning and leading
 Communicate with key stakeholders, unions,
governmental agencies, etc., company policies
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8. Top ...
 Refers to top executive, such as vice president for nursing
or Chief nurse executive (CNE), to whom middle level
manger reported
 They are primarily responsible for establishing
organization goals and strategic plans for the entire
division of nursing
 They also buffering the effect of the external environment on
nurses with in the organization
 Establishing and maintaining a safe, caring environment for
nursing practice and patient care
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9. Cont’d
Regardless of level, managers have several common
attributes; they are:
 Formally appointed to positions of authority
 Charged with directing and enabling others to do their
work effectively
 Responsible for utilizing resources
 Accountable to superiors for results
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10. Cont’d
 The primary differences between levels of managers
are:
 the degree of authority
 the scope of responsibility and
 organizational activity at each level.
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11. Managerial skills
A) Technical Skills
 Involve the ability to apply specific methods, procedures,
and techniques in a specialized field.
B) Interpersonal Skills
 Include the ability to lead, motivate, manage conflicts, and
work with others.
 This is a vital part of every manager’s job regard less of
level or function.

12. Managerial skills…
C) Conceptual Skills
 Involve the ability to view the organization as a whole and
recognize its relationships to the larger environment.
D) Communication skills
The ability of managers to share idea or information with
others and reaching on consensus.

13. Management Level and Skills
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